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Lead Qa/application Support Analyst Resume

Philadelphia, PA


Currently hold a MBA with vast experience in the financial sector. Proven analytical and communication skill set. Diverse experience in the areas of reconciliation, technical support, training and development, research, money movement, client services with an emphasis on problem solving. Reliable and hard working with noted ability to handle new concepts and responsibilities.


SOARS, Solium (ShareWorks), SalesForce, JIRA, Power Point, WordPerfect, Microsoft Access, Excel, Outlook, SQL, APL (Check - free/Security) On Base System (document handling system), Net Exchange Pro, Osprey Trading (Falcon)


Confidential, Philadelphia, PA

Lead QA/Application Support Analyst


  • Developed and designed test plans specific for software end - users
  • Prepared Business Requirement Documents for Operations and IT department review
  • Via SalesForce - Resolved system issues and provided technical support to clients/participants
  • Outlined regression testing formats
  • Via JIRA - Documented issues and bugs that occurred during application testing
  • Assisted in designing and facilitating application training and awareness programs
  • Conducted participant/client training classes when requested
  • Performed beta testing and distributed release notes

Confidential, Philadelphia, PA

Financial Controller/Account Analyst


  • Educated employees on account reconciliation and reporting of variances
  • Organized external and internal training classes
  • Prepared training material and research documents for management review
  • Restructured procedure manuals when system upgrades where completed
  • Daily balance verification of invested funds against outside vendor’s balance and interest files
  • Reconciled demand deposit accounts and internal wire accounts
  • Improved out dated end-of day settlement verification process - shorting the process by three hours

Confidential, Philadelphia, PA

Assistant Vice President


  • Supervised 15-25 employees in the reconciliation and new accounts department
  • Conducted new employee hiring interviews
  • Wrote performance appraisals
  • Trained employees in research and documentation of variances
  • Produced quarterly performance statements for broker/client review
  • Trained new employees in aspects of reconciliation and opening accounts
  • Maintained master securities account database to insure new instruments were input correctly

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