We provide IT Staff Augmentation Services!

Software Quality Assurance Analyst Resume

Rockville, MarylanD

SUMMARY:

  • Eleven years Software Quality Assurance Analyst
  • Nine years Application Production Support
  • Eight years z/OS Mainframe Operations and Batch Processing
  • Four years Call Center Support
  • Proficiency with Microsoft Office Suite, HP Quality Center, SQL, Soap UI, Confidential Rational Tools, Lotus Notes

EXPERIENCE:

SOFTWARE QUALITY ASSURANCE ANALYST

Confidential, Rockville, Maryland

Responsibilities:

  • Contribute to corporate merger activities of SBC, Bell South and Confidential & Confidential in consolidations of, and improvements to, internal and external use software applications. Evaluate System, Business and User requirements for Confidential & Confidential Service Assurance, and Service Delivery. Assist with re - writing / correcting requirements where needed. Create test cases, scripts, requirements traceability documentation and test case results documentation.
  • Perform Black Box and Grey Box User Acceptance testing for customer-facing, and Confidential & Confidential Internal Use applications, such as main-frame, and web-based trouble ticketing systems, order entry systems, IVR Voice Response Unit systems, report generation web sites, automated layer 1 Confidential circuit test tools, RUBY automation, automation control web sites, network engineering tools & GUI’s. Work within Agile, and Waterfall SDLC methodologies.
  • Utilize Confidential Rational Toolset, HP Quality Center to create and execute test cases, and scripts, document defects, and generate testing metrics. Utilize Soap UI and other web services tools to examine and execute API calls to various downstream applications. Review XML transactions to determine failures and troubleshoot software or environment defects.
  • Work with US - based, and offshore software development groups to correct code and environment issues.
  • Perform Test Planning activities in support of Confidential & Confidential Global Business Solutions. Analyze testing needs, application impacts; perform testing effort assessments for Service Assurance and Service Delivery projects, for both waterfall and agile methodologies.

OPERATIONS SUPPORT SPECIALIST

Confidential, Tampa, Florida

Responsibilities:

  • Performed call center activities for Confidential co-location facilities.
  • Received customer and vendor requests for co-location facility work.
  • Created and assigned work requests, and dispatched technicians to 22 U.S. and Canada co-location facility sites.
  • Communicated the status of co-location facilities to the customer community.
  • Created desk level procedures for Service Support Center personnel.

PRODUCTION SUPPORT / SOFTWARE ENGINEER

Confidential, Tampa, Florida

Responsibilities:

  • Troubleshoot and corrected customer order problems, in order entry and downstream network engineering applications, which halted order execution. Evaluated system-generated API error messages. Researched customer order data elements in relational databases via SQL queries. Corrected data in relational databases to allow customer orders to complete, and to generate accurate Service Level Agreement metrics from reporting tools using corrected data.
  • Created and presented end-user training to a global audience for using network engineering GUI, which collected customer site, and backbone networking hardware physical and logical connectivity of Virtual Private Network solutions sold to Fortune 500 companies throughout the world.

COMPUTER OPERATOR SPECIALIST

Confidential, Tampa, Florida

Responsibilities:

  • Computer Operator Specialist and call center activities in support of the Confidential Global Network
  • Computer Operator Specialist and call center activities in support of Confidential Mainframe manufacturing site, running 11 MVS systems supporting Server/Mainframe Manufacturing, administration, software development and hardware testing
  • Applied system software and hardware changes, modified system configurations, performed system IPL's, altered system configurations, monitored system real time, and provided daily status reports. Modified network configurations to maintain 100% real time availability during weekend maintenance activities.
  • Trained new employees.
  • Created and maintained desk-level procedures and configuration manuals for switching control units.
  • Performed call center and helpdesk operations.
  • Performed batch processing using automated scheduling tools.
  • Edited Confidential to restart failed batch jobs.

Hire Now