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Qa Lead Resume



Business Analyst and Quality Analyst with over 13+ years of rich and diverse experience in OSS domain for various telecom operators. Experienced in OSS - Inventory, Fulfilment, Service Assurance - Fault and Performance Management. Proven mentor and training with expertise in communicating across organizational levels and with cross-functional teams to drive shared vision and foster culture of excellence.


QA Lead

Confidential, FL

  • Created test cases, test plans, test data, and reporting status ensuring accurate coverage of requirements and business processes.
  • Regression Strategy cycle planning and execution.
  • Used Informatica DVO on trial basis to compare files of data-mart reports.
  • Requirement Analysis to create Consumer Impact Synopsis Confidential start of release.
  • Establish test data or scenarios and exit/success criteria during requirement review walkthrough.
  • Conduct triage calls with Support teams for environment issues.
  • Configuration of Data comparison tool, for identifying unique keys by cardinality check .
  • Validation of data loaded in type-2 dimensions .
  • Validation of ETL and ELT transformation using the mapping documents.
  • Data reconciliation with Production and Test environment.
  • Analysis of the variances to distinguish good changes and detect bugs.
  • Build, review and walkthrough regression results presentation Confidential the end to various consumption teams to get sign-off.

Environment: Linux, Oracle, Netezza, Abinitio, Shell scripting, Python, HP QC

System Test Lead

Confidential,Middletown, NJ

  • Planning and Estimation for projects.
  • Risk Identification, communication to stake-holders on impact and resource management.
  • Review team member’s deliverables: test cases, test results, troubleshoot the issues.
  • Documenting various process flows required for developing regression suite, Test Planning and test case execution automation.
  • Plan and maintain environment readiness for the team which includes firewall ports, server patch upgrades and various downtimes, with minimum disruptions to the ST and E2E/UAT schedules.
  • Monitor and ensure Contract SLA compliance between Tech Mahindra and Confidential &T, for service delivery and quality guidelines.
  • Test Cycle results walkthrough to all stakeholders Confidential the end of the cycle.
  • Worked in an offshore/onsite model, daily interactions with offshore for PHR, SLA’s and planning.
  • Status communication - Daily, weekly and monthly PHR updates Confidential all levels.
  • Highlight achievements in post-release presentations to Confidential &T.

Environment: Linux, Sybase, IBM Netcool, Oracle, Shell scripting, Jenkins CI/CD, Selenium

Business Analyst & System Test Lead

Confidential,, NJ

  • Gather detailed business requirements and use cases, and translate technical specifications into HLD requirements.
  • System Testing for NELOS application, which involved Big Data Testing and identifying patterns in the data to identify defects and improve data quality.
  • Involved in design reviews of the PRIDE (PMOSS Research IT Data Engine) - OLAP Data Warehouse/Engine, which has all the Performance KPI data, Mobility and U-verse Topology Data, Network Events data loaded.
  • Guided ST Team (onsite and offshore) in design Test Plan for testing Tektronix Data Model, Tektronix (IPI) Templates data for Mobility Network.
  • Involved in various PoC from TechM, to Confidential &T, the objective was value propositions, showcase domain knowledge. Some noteworthy include:
  • PoC for CIO Dashboard.
  • PoC for a SWIFT (TechM inbuilt tool for simulation and automation in testing).
  • Involve with System Test Team, designed automation reports for Service Path Topology Validation, Topology Data Quality Reports which identifies data anomalies.
  • As a functional consultant to the System Team, was responsible to ramp up TechM Team's Domain Knowledge in Telecom, OSS, Service Assurance, Performance Management and Mobility (LTE, 3G) & U-verse.

Environment: Linux, Oracle, IBM Datastage, Teradata, Shell scripting, PMOSS, IBM ReqPro, Visio, HP QC, Selenium

Data Migration Team Lead


  • Leading a pool of resources required to support Data Migration cycle across all Clarity project in the Delivery Unit. Projects included: BSNL East Zone, BSNL South Zone, Globe Telecom & PLDT.
  • Grooming resources for Telecom Skills, OSS Concepts and Inventory Management Requirements.
  • Developing the data analytical skills and developing generic components which reduce efforts and time cycle spent in data cleansing.
  • Grooming team to involve in various phases of Data Migration include: Data Source Analysis, Data Parsing, Data Cleansing, Data Transformation, Staging Data Migration and Signoff.
  • Responding to RFP for Inventory Management.
  • Preparing Data Migration Strategy which includes starting with scope definition, Data source identification, Analysis, Parsing, Cleansing, Transformation, Effort Estimation, Project Planning.

Environment: Linux, Oracle PL/SQL, Shell scripting, Clarity OSS (Telecom COTS Product)


Data Migration Team Lead


  • Document existing process flows, business requirements and use cases, and translate technical specifications into product requirements.
  • Evaluate existing process flows using eTOM Business Metrics and work with users to implement the improvements in Clarity OSS Product suite.
  • Planning and overseeing data migration activities on staging before Production cutover.
  • Study Client's telecom network for planning and prioritizing phase wise delivery.
  • Scope Definition for phase-wise delivery based on business importance and contractual obligations.
  • Clarity OSS (COTS Product) implementation for Service Assurance, Service Fulfilment, Inventory module along with Cognos reports for 3G, 2G, IP, Transmission, VAS, IRM & Wireline services of Globe Telecom.
  • Preparation of roadmap for CIP (Globe - Continuous Improvement Program) design and development to retire, consolidate and optimize various applications functionality to meet business goals.
  • Engaging with vendors for interface study required to develop MDD (Mediation Device Drivers) for Provisioning, Performance & Alarm Management systems.
  • Process Consultancy and Gap Analysis with Product Team, to bridge gap between product and the actual requirement.
  • Conducted workshops/meetings with internal SME's for provisioning and Service Workflows, suggested industry best practices.
  • Held roadshows/demos with existing Operations Teams (including Provisioning Team, NOC Team, Performance Management Team), explaining the business transformation from EMS/NMS to a common platform i.e. OSS.
  • Involve in the final milestone of the project i.e. User Acceptance Testing by reviewing UAT Test Cases, Troubleshooting Functional/Non-Functional Discrepancies in UAT Phase.

Environment: Linux, Oracle PL/SQL, Shell scripting, MS Word, MS Visio, Cognos, Clarity OSS.


Business Analyst


  • As a business analyst, was assigned to Performance Management Module, which was Clarity's first launch.
  • Interacted with business users/reports users, to identify the KPI/KQI, formulae definition and inventory requirements.
  • Cognos Reports (OLAP) for 3G Network and Service Performance Reports Testing and implementation for Globe Telecom.
  • Suggest architectural improvements, design and offer solutions to Product Team.
  • Process Consultancy and Gap Analysis with Product Team, to bridge gap between product and the actual requirement.
  • Data Quality Analysis from EMS/NMS as well as NE's (in case of SNMP devices).
  • Inventory Modeling required for Performance Module.
  • Design test cases for UAT, prepare Traceability matrix used for sign-off, and involve rigorous cycle of regression and progression testing before UAT.
  • Handled Daily Meetings with users to resolve discrepancies arise during daily UAT sessions over UAT Test Cases and Business User Understanding/Perceptions.

Environment: Linux, Oracle PL/SQL, Shell scripting, Clarity OSS.


QA and Support Associate

  • Worked in Production Support, responsible for standard handling Production Issues
  • Understanding of Issues, providing timely resolution through standard procedures or workarounds in close collaboration with Development Team.

Environment: Linux


Technical Analyst

  • Since the Support Team was being setup, was involved from the scratch, which included planning from logistics to every nitty gritty of the functioning of this team
  • Held Meetings with Clarity Operations Team and various other users, to come up with a Production
  • Design and develop support spreadsheet that would capture the mandatory details by the Service Desk, before issuing the ticket and assigning to the Support Engineer.
  • Defining parameters for Issue classification based on complexity of issue, scale of impact in terms of number of users/processes and also business criticality.
  • For standard issues, design and develop standard package, which can be used by Clarity Operations Team or the users who can handle directly without contacting Production Support Team.
  • Weekly/Bi-weekly report to the development and testing team, providing a chart of recurring issues, which development needs to work upon, and define priority.
  • Transition from Clarity Product Team for Deployment Support and Release Management.
  • Worked with Rational Clearcase for Build Management, for packaging accurate build components and maintaining repository.
  • Co-ordinate and support build installation on SAT (System Acceptance Testing Environment) and finally onto the Production environment by Clarity-Ops Team.

Environment: Linux, Oracle PL/SQL, Shell scripting, Clarity OSS, Rational Clearcase, Clearquest

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