SUMMARY:

• Accomplished Quality Assurance Engineer with broad IT technical knowledge combined with leadership ability.
• Experience in application and network architecture performance evaluations in a mixed computing environment.
• An IT Professional with a successful record of developing and supporting projects and solutions, while being able to effectively explain complex infrastructure requirements to non - technical individuals.
• A subject matter expert who thrives in environments requiring a high-level strategist and a big picture thinker, able to perform as an individual contributor or lead peers.
• Consistently recognized and tasked to improve organizational effectiveness and efficiency through leadership that aligns the business processes and IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility while creating a competitive advantage for the organization.

TECHNICAL SKILLS:

OS/Environments: Sun Solaris 8, AIX, Red Hat Linux, Windows XP, Vmware ESX Server, MVS OS/390, iPlanet, IIS web servers; SSL server off-load, AS400, Mainframe.

Tools: Radview WebLOAD, Spirent Avalanche, Wireshark, Shunra, TCP DUMPS, Snoop, Netview, Opnet, Rationale RQM, Clear Quest, Smart Bits, Visual Studio Team Foundation Server, Fiddler, Hiperstation, Jira, ALM Quality Center.

Networking: Ethernet, Token Ring, VTAM, NCP; Protocols TCP/IP, SNA

Hardware: SSL terminators, F5 Load Balancers, content accelerators, Caching appliances, F5 switches 6500, McAfee EG5500 Mail Relay

Software: CICS, DB2, Excel, Visio, MS Project, PowerPoint, Word.

Languages: ASM, Javascript, HTML, JCL, TSO, SQL Server 2008, REXX

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Quality Assurance Engineer

Responsibilities:

• Responsible for the creation and execution of test case’s documenting the results in Quality Center as well as reporting and managing defect tracking.
• Conducted extensive manual testing of various brokerage offerings as it relates to Order Management. Testing consisted of placing orders from various client facing products such as Fidelity.com, Order room work station, As well as direct MAINFRAME Order executions.
• Excised placing orders for: Equities, Options, Fix Income (bonds, Muni, CD) as well as complex Orders from various channels such as:
• Excised placing International Orders and street side Trade away.
• Prepared the data required for testing by data mining (SQL) various databases for valid accounts and securities.
• Validated End-To-End test results using SQL for DB2 databases and file Aid for Mainframe files. This process entailed validating the entry FIX tags and tracking the order processing as follows:
• Implemented New Federal Regulatory Audit changes as per the guidelines provided by the Department of Labor.
• Created automated regression test suites using the Hiperstation tool to provide information on the overall health of the test environment and minimize repetitive manual testing.
• Conducted test case reviews with project managers and development teams to insure test cases met the business requirements.

Confidential, Norwell, MA

Quality Assurance Engineer - Lead

Responsibilities:

• Analyzed business requirements, functional specification, design documentation and developed end to end test strategies in an Agile Software Development Environment
• Application testing on .NET using AJAX in an agile environment using scrum methodology
• Developed automation scripts including both stress and load using Microsoft Team Test and Fiddler (capture AJAX).
• Executed test cases using various browsers (IE, Firefox, Netscape, and Chrome) and various Operation Systems web-based software applications
• Used TFS Defect Tracking System for bug tracking, metrics reporting and estimation
• Responsible for documenting and maintaining all test results in SharePoint and participated in the project post-mortem review
• Performed back-end data validation using SQL (selects, updates, table Joins)
• Regression tested core application base.
• Responsible for test environment setup, code deployments, test data preparation, automation requirements
• Worked with business, management, UAT and development teams to coordinate test effort
• Managed the testing efforts of two direct reporting QA Engineers.
• Managed / Provide guidance to off-shore staff. A team consisting of 5 QA testers. Conducting test case reviews, daily Scrum, and prioritizing work flow tasks.

Confidential, Middleboro, MA

Quality Assurance Engineer

Responsibilities:

• Participated on a team whose focus was implementation of GTIN/Case UPC for warehouse receiving and store purchase orders
• Created functional test scripts from technical specification documents
• Worked with developers to test and remediate defects
• Conducted regression testing of old code as new code was introduced
• Created test data which included purchase orders, table entries and Case UPC’s for SKU’s
• Utilized various utilities to verify data and alter data values (SQL, DBU)
• Presented test results to senior management and business units

Confidential . Providence, RI

Quality Assurance Engineer

Responsibilities:

• Conducted Functional Testing, using various User Agents, of the transportation logistics software by creating test cases to verify that the Graphical User Interface rendered the desired results
• Managed and executed the functional testing of bug fixes as well as system enhancements
• Worked closely with Developers and Business Analysts to ensure production functionality and data integrity after upgrades
• Optimized inventory by conducting functional testing of third party replenishment systems
• Planned test cases based on warehouse configuration changes
• Worked closely with Developers and Business Analyst to create test cases that focused on lowering costs associated with loss of sales and out of stock conditions
• Used the Manhattan Warehouse product to conduct regression test suites to validate the systems data integrity after a full master vendor load or full item load

Confidential, Boston, MA

IT Integration/QA Project Manager

Responsibilities:

• Worked with other business units and vendors to foster relationships in order to achieve cross functional goals to satisfy customer expectations, and a successful and seamless integration of banking systems
• Identified all 3rd party data feeds and worked with vendors to migrate to newer technologies focusing on improving scalability to support large transaction volumes
• Negotiated software vendor licenses
• Responsible for the migration of banking functions from Sovereign systems to Santander systems post- merger
• Organized and developed test cases with International Quality Assurance Groups Located in Spain, Mexico, Germany and the UK
• Researched options and participated in product selection to secure Non-Public Information to meet Gramm-Leach-Bliley Act requirements
• Managed deployment of ATM software upgrade to meet the compliance requirements for the American Disabilities Act
• Provided oversight as well as technical support in the rollout of the KoFax Imaging software for back office dispute management
• Contributed to the creation of the Operations Production Technical Support Team to monitor production and communication issues
• Performed investigation and root cause analysis in order to provide solutions for performance and functional issues of banking services

Confidential, Needham Heights, MA

Test Director

Responsibilities:

• Designated as the Test Director to oversee all Agile testing activities related to USAF Projects
• Conducted performance and capacity analysis for the next generation cyber security Mail Relay appliance
• Installed, configured and managed integration of new Mail Relay platform to Air Force service access points
• Tasked to audit all projects before execution to determine if test cases accuracy met the service level requirements
• Tasked to ensure that all proof of concept lab projects had the necessary Lab resources
• Coordinated scheduling, hardware installs, cabling and change management for the testing lab
• Tasked to red line all field change orders (FCO) and Technical Orders (TO) before submission for consistency and insure instructions were intuitive and executable
• Developed detail Test Cases, identified required resources and possible resource constraints, report constraints to the Project Management Office (PMO)
• Built traffic models to analyze how effective intrusion detection appliance was in detecting malicious mail
• Performed an impact analysis on the effects of social networking on firewall and gateway capacity
• Produced a best practice testing guide as well as a Lab Management and Change Control process guide

Confidential, Natick, MA

Quality Assurance Engineer - Defect Manager

Responsibilities:

• Managed the defect tracking process, was the main point of contact responsible for identifying and tracking product code defects, working with IBM and various support groups in the defect to remediation process
• Managed code upgrades, product customization and project timelines
• Generated Defect report to Senior Management, reviewed reports with management to further assess defect priorities to determine if defect priorities were in line with business requirements
• Chaired daily status meetings and delegated research tasks to team members
• Conducted CICS test region configurations, table updates, modified CICS runtime JCL and executed regression testing

Confidential, Boston, MA

Director of Quality Assurance/Network Engineer

Responsibilities:

• Collaborated with Project Managers from the beginning to end of System Development Lifecycle through the transfer of responsibilities to Operations organization
• Key influences on planning, requirements analysis, risk assessment, identifying network requirements. Liaison between various development and engineering organizations
• Conducted various product analyses and provided project progress assessments. Recommendations to management were instrumental in making readiness assessment decisions
• Partnered with business units to outline testing requirements and test models
• Participated in all initial phases of defining and building traffic models and test cases to validate all phases of the Software Deployment life cycle in a waterfall model
• Assigned script development work to offshore teams in India and Ireland to develop test scripts for new product offerings, especially client facing web-based, testing functionality and data validation
• “Chasing the sun” -- managed the schedule challenges of an agile environment with a 24x7 workforce. With offshore work, held both scheduled and “fire-drill” meetings at off-hours as necessary, as early as 4am, in order to enhance development cycles
• Collaborated with Various engineering organizations in conducting extensive Quality assurance capacity analysis of black box appliances, such as F5 load balancer and SSL terminators. All test results were presented to management for ROI and risk assessment
• Conducted Performance and capacity analysis of net new hardware and software applications. The emphasis of analysis was on identifying possible performance bottlenecks, CPU utilization, Connection limitations and throughput thresholds
• Managed server reduction project. Conducted proof of concept testing with VMware ESX server. Process also entailed identifying applications which would be able to cohabitate, an assessing the risk. Effort produced a 4:1 reduction in data center hardware footprint translating into a substantial cost savings
• Championed a successful content acceleration project (caching). Facilitated cross-organizational team meetings to review web-based content. Applied caching best practices, standardizing the use of proper cache directives, resulted in an increase of the cacheable content at the client-side browsers. Effort reduced page load times by as much as 35% in some cases
• Managed a team of 5 senior level engineers in defining a new organizational charter (blue print) outlining the responsibilities and structure of the group. Created a roadmap for future development of an end-to-end suite of test cases to insure infrastructure stability. The outcome was a direct improvement in the testing procedures (code coverage), defect tracking and a revised problem remediation process
• Reviewed monthly application regression test results with QA team, identifying possible performance changes from previous regression results