OBJECTIVE:

Excel in a creative and challenging environment, utilizing my skills and expertise to help reduce the overall project costs by quality contributions in the requirements, development, testing and deployment phases of a project.

SUMMARY:

• Around 18 years of experience in the IT sector, with thirteen plus years in Software Quality Assurance and two years in application development, spanning Smart Grid/Energy, Financial Services/Banking, Retail, Shipping, Insurance, Health Care industries and Government.
• Specialized in user requirement analysis & test data preparation.
• Proficient in preparing Testplans, Test cases, Test matrix for functional, system, load and stress testing.
• Expertise in black box, white box/glass box testing methodologies.
• Expertise as a Test Lead for Functional(FAT, IST, UAT & Post Production) & Non - Functional(Regression Automation, Performance Testing)
• Expertise in Capacity planning and execution
• Proficient in Test Leading/coordination and working with stake holders in DevOps & Agile setup.
• Specialized in Web services testing
• Expertise in Siebel CRM & Salesforce testing & Configuration
• Expertise in Testing COTS applications like Siebel CRM, Oracle ebs(Financials), IBM Curam, Salesforce, Guidewire Claims Portal etc.
• Working knowledge of SQL queries for manual (Toad, SQL navigator) and automated backend testing.
• Working knowledge of UNIX commands and ssl.
• Specialized in client UAT coordination.
• Expertise in designing and developing regression testing and load-testing automation frameworks.
• Highly proficient in automation tools like BPT, QTP, Winrunner, Emprix (e-tester, e-load, e-monitor, e-manager, server-stats, e-reporter, spider), Selenium, Telerik Test Suite, Visual Studio Coded UI Test.
• Highly proficient in Load testing tools like e-load, Visual Studio, Load runner, Jmeter.
• Proficient in defining performance, load & stress scenarios reflecting the Business Usage Model.
• Proficient in setting up counters for collecting the performance data on application servers, web servers and database for the load/stress/performance testes.
• Expertise in training the team members, in automation and load testing techniques
• Participated in hiring and building a highly technical QA-Staff.
• Knowledge with HL7 standards and HL7 messaging for managing the EHR in health care industry
• Experience in Benefits Administration of Canadian Clients for their Health & Welfare Projects
• Knowledge of 21 CFR Part11, IQ, OQ, PQ standards and ability to apply the regulations for Health Care software QC.
• HIPAA Trained and Certified.
• Excellent analytical, communication and problem solving skills.
• Ability to work independently or in a team environment.

TECHNICAL SKILLS:

Operating Systems: WindowsNT/95, 98, 2000, XP, 7.0, Mac & Unix

Regression Test Tools: HP QTP/BPT 11.5, WinRunner 7.6 & e-Tester 8.0, Selenium v2.0,Fastest, Visual Studio Coded UI Test 2012, Telerik Test Studio

Load Testing Tools: Empirix e-Load, Visual Studio Visual Studio 2012, HP Load Runner, Jmeter & Visual Studio Test

Test Management Tools: HP ALM 11.5, HP Quality Center 10.x, Test Director & e-Manager Enterprise, Visual Studio MTM 2012

Performance Monitoring Tools: Empirix Server Stats, e-reporter and In-house monitoring scripts

Site Monitoring Tools: Empirix e-Monitor& one-sight

Scripting Languages: VB Script, TSL, VBA, Java script, ssl

Programming Languages: VB, C#, Java & SAS, Siebel 7.x & 8.x Oracle Siebel SIA(Communications, Media and Energy), Siebel Call Center, Sales, Siebel Tools, Siebel eScript, Siebel Workflow, Siebel Assignment Manager, Siebel Remote, Siebel EIM, Siebel EAI

Bug Tracking Tools: HP ALM, HP QC, HP Test Director, Visual Studio MTM 2012, Microsoft TFS 2012, JIRA, Project Tracker

Project Management: Rally, HP ALM, MS Project, Microsoft ALM

Data Bases Tools: SQL Star Plus, Toad, SQL Navigator

Web Designing Tools: Macromedia Dream Weaver, Fireworks, Flash and Adobe Creative Suite

Source Control Tools: WIN CSV, Visual Source Safe

Technologies: .Net 4.5, 3.5, J2EE

PROFESSIONAL EXPERIENCE:

Confidential, Coppell, TX

Product Assurance Analyst & Technical Consultant

Responsibilities:

• Provide project leadership to team members in support of Project Process Improvement methodology.
• Develop, run, and administer automated test and performance tool scripts that can be regularly run with minimal manual labor.
• Audit processes and products developed by the project team.
• Contribute to creation of initial project deliverables. Responsible for determining appropriateness, adequacy, and completeness of requirements documents for use by the development/code construction team and Product Assurance (PA).
• Participate in development of the detailed Test Plan and responsible for related Test Phase tasks.
• Perform in a Quality Assurance role as it pertains to independent oversight for development and test activities.
• Lead the effort to validate that testing meets organizational standards and end user requirements.
• Monitor system integration testing and user acceptance testing.
• Write test cases and test matrices.
• Execute test cases and document test results and escalate problems.
• Ensure that testing meets organizational standards and end-user requirements,
• Develop and maintain test plans.
• Design, develop, and maintain automated test scripts for both performance testing (using HP Load Runner, JMeter) and functional testing (using Worksoft Certify)
• Analize the performance results and help fix the bottlenecks for Confidential appilcations and networks
• Evaluate and recommend tools and automation frameworks as required for future needs.
• Use industry standard Software testing Processes and Methodologies

Confidential, Irving, Tx

Test Architect /Consultant

Responsibilities:

• Evaluating the environment and creating solutions (i.e. tools to use, upgrades necessary, resources needed etc.) that best fit Conexis testing needs.
• Responsible for the creation of the Automation test strategy Telerik Test Suite and Visual Studio Coded UI Test
• Test Automation of the batch processing Obama Care billing system for Kiser/Conexis and State systems
• Responsible for the creation of the Non-Functional testing strategy(Performance & Stress tests) using Telerik and Visual studio 2012
• Responsible for the creation of the Migration plan/strategy from OnTime defect management to Microsoft Visual Studio Test Manager 2012

Tools: Telerik Test Studio, Microsoft Visual Studio Test Manager 2012 and 2013, Coded UI Test 2012, Ontime Defect Management tool, Microsoft TFS 2012

Environment: .Net, SQL Server

Confidential

Test Lead (CURAM, SIEBEL &Oracle ebs) /QA Specialist

Responsibilities:

• Responsible for the creation of the test plan/strategy, test schedule, testing status reporting, test case creation, monitoring of test case execution and script execution of System integration testing applications based on IBM Curam, Oracle ebs, other COTS and various other Ministry interfaces.
• Responsible for the backend testing using SQL
• Responsible for testing cognos reports.

Tools: HP Quality Center v11.5, SQL developer, Rally

Environment: Agile, IBM Curam, Siebel CRM, Oracle ebs(Financials), IBM Cognos, Informatica Power Center

Confidential

Test Lead/QA Consultant

Responsibilities:

• Define, implement and maintain a program testing strategy that considers automation, regression, manual execution and performance across entire project life cycle including post-production
• Oversee and direct all testing activities for large project teams of 12-16 testers and report on progress to program management and program owners/sponsors
• Estimate and obtain approvals for time, resources required to perform the testing
• Monitor and report on adherence to ACG test standards, building on these where deficient
• Plan training needs for project teams in coordination with SQA Resource Manager, facilitating sessions as required
• Evaluate resource needs, orchestrate assignments and provide recommendations to SQA Manager as needed for both internal, contract and offshore resources
• Provide leadership in the validation of key testable business requirements
• Communicate testing goals and schedules to all team members
• Optimize usage of automation tools across all ACG initiatives
• Gather, analyze and interpret performance results
• Provide technical leadership to the testing team on complex projects
• Define and implement best practices for usage of SQA tools such as HPQC, Loadrunner, QTP, Selenium etc.
• Analyze, test, implement and communicate new HP Quality Centre functionality and processes
• Design and support HP Quality Centre integrations with other software products
• Define, implement and communicate best practices for regression testing through automation tools, along with types of scripts to be used
• Develop, track and analyze metrics to drive continuous process improvement

Tools: HP Quality Center v10, HP Load Runner QTP, Selenium v2., MS Office 2010, Kanban

Environment: Agile, J2EE, WebLogic, Oracle 11g, Agile(Scrum)

Confidential

Siebel Test Lead/ Consultant

Responsibilities:

• Overall responsibility for the testing of the newly upgraded Siebel CME 8.1.1.8 CRM solution over a two phase implementation.
• Responsible for the creation of the test plan/strategy, test schedule, testing status reporting, test case creation, monitoring of test case execution and script execution where needed.
• Creation of test plan / scripts based on existing customizations in the product and new functionality added as part of the project review / monitor test execution / results from vendor located off-shore.
• Manage / coordinate Off-shore vendor’s test team during the FT, SIT & UAT phases of the project.
• Manage / coordinate User Acceptance Testing with On-Site business users.(Functional areas covered: Account Basics, ANGSC, Billing Related, Fortis Alberta, Home Serve, Moves, Payments and Collections, Power(Edmonton), Privacy, Waste and Drainage(Edmonton), Water(Edmonton), Web Customer Self-Serve, Admin Support, Billing Adjustments, Billing Assurance, Revenue Assurance, Market Transactions, Collections, Customer Relations, External Customer Relations, Contact Center, Document Management.)
• Understand and create, develop, and implement effective QA procedures and processes.
• Ensure the quality and stability of systems throughout projects.
• Create system integration and user accepting testing scenarios, data setup, and scripts.
• Lead & contribute to the execution of test scripts.
• Lead Integration testing effort of various Interfaces with Siebel CRM including COTS applications like ASPECT Unified IP product (IVR),VLTrader, PCLookUp and etc.(Data transfer between interfaces and CRM was through flat files & XML)
• Document results of the testing, providing summary.
• Prioritization of the testing tasks for timely completion of the test cycles.
• Supervised the tool selection processfor test automation framework and reviewed the proof of concept’s offered by the off-shore vendor for Siebel CRM upgrade project.
• Responsible for the HP QTP/BPT & HP QC/ALM v11 implementation by off-shore/ on-site vendor team for Siebel CRM test automation.
• Created project and defect life cycle in HP QC/ALM v11 for manual testing during FAT, IST & UAT phases of the Siebel upgrade project for off shore and onsite teams
• Responsible for the Selenium v2.0 implementation by off-shore/ on-site vendor team for browser compatibility test automation for web applications.
• Responsible for capacity planning and selecting the performance test tools (HP Load Runner v11.0) for the Siebel CRM upgrade project.

Tools: HP Quality Center/ALM v11, HP QTP v11, HP BPT v11,HP Load Runner v11, Selenium v2.0JIRA,, Siebel Tools 6.3, 7.7, Oracle Siebel Tools 8.x, MS Office 2010

Environment: Water fall, Siebel eEnergy 2000 v6.3, Siebel vbScript, Oracle 8.1.7.4, Windows 2000, Siebel 7.x.x, Oracle 10g, Oracle Siebel 8.1.1.8 SIA(Communications, Media and Energy), Siebel eScript, Oracle 11g, Windows 7, Actuate

Confidential, Arlington, VA

Senior QA Analyst / Performance Test Engineer

Responsibilities:

• Web services Testing - Lead the effort of web services testing by researching and developing Test Harnesses using Visual studio.
• Trained QA colleagues understand web services concepts and then helped them develop test harnesses for other web service interfaces.
• Load/Performance/Stress Testing - Lead the system wide load/performance/stress testing. Collected the performance metrics on the application and database servers. Analyzed results, created load testing reports and logged load related defects and performance bottlenecks.
• Software Test Automation & Test Management tools - Lead the effort of selecting QA test automation tool by arranging demos with Hewlett Packard (QTP, QC) sales/technical team, evaluated QTP, QC, IBM Rational Robert and helped the QA director take a decision on these tools.
• Created the test automation framework using QTP9.5 and QC.
• Installation Testing - Deployed R2.6, R2.7 & UCS to the QA support environments to validate the Installation procedures.
• Meter Data Management System (MDMSI)/Smart Meters, Confidential Asset Interface (GPAI) - Created test plans, created test harnesses for the MDMSI and GPAI web services using (VB 6.0 & C#),executed test cases, logged defects and worked closely with the developers help solve these issues.
• Utility Billing System - Created test plans and an executed test case has part of the Excel’s Smart Grid City’s (Boulder, Colorado) OAM project.
• Remote Sync Gateway (RSG)/Sync Now Interface (SNI), Data feed - Understood the requirements, created test plans, test cases&executed white box/ glass box testing and backend testing.
• GPACM, GPPT, GPC web applications- Understood the application requirements, created test plans, test cases and executed functional testing, backend and regression testing, logged defects and retested the fixes.
• Smartgrid QA lab Setup - Played an important role in setting up the new QA Lab during the office move.
• Deployment - Coordinated the deployment effort of R2.8 where needed, by bringing operations, development and CM team together and logged any defects found during deployment effort.
• Used Microsoft Visual Studio Team System for load testing and TFS for bug tracking.
• Hiring Process - Interviewed candidates for various QA positions and helped the QA director select suitable candidates.

Tools: HP Quality Center 9.2, Visual Studio 2005 & 2008 Team System and TFS, QTP 9.5, Siebel Tools 7.x, 8.x, Dundas,Siebel call center

Environment: Water-Fall to Agile, .NET 3.5, Windows CE, Windows xp, SQL server 2005 & 2008, SSL certs, TLS, WCF, Webservices, .Net winforms security, Build automation, Telrik RAD controls, Nunit, Junit, Doxygen (automatic code document generation), Hibernate, memcacheD (distributed caching), IIS 6 & 7, HttpContextHandlers, MVC pattern, Enterprise framework libraries, Webparts, CSS, DHTML, Zigbee, X10 home automation, Smart Energy 2.0 SE, C#, ASP.net, Siebel 7.x, 8.x

Confidential

QA Analyst/Performance Test Engineer

Responsibilities:

• Planning and developing functional and non functional test plans.
• Performing the Analysis, Test planning, Designing Test Cases and Test execution of the same according to the client requirements following SDLC guidelines.
• Performing Manual Testing and Automated Testing.
• Conducting Test Plan walkthrough to the System Analyst and Lead System Analyst.
• Prioritize and multi-tasks effectively taking into account factors such as Project Scope, Deadlines and urgency of need to ensure business results are met.
• Performing the Defect Research in the Client Provisions (Rules that govern the Process) and providing the possible solution and documenting the Defect log.
• Performing the Root-Cause analysis about the Data issues, System errors, and Job abends and documenting the same in RCA documents.
• Developing load test scripts using Load runner 9.5.
• Performing the setup of data collection counters on the web servers, App servers, load agents and DB server for all the load tests.
• Executing Performance Test Cases.
• Efficiently documenting and presenting the entire load test results.

Tools: HPLoad Runner 9.0, Visual M LLP, Kanban, Rally, SAS, HRO Workbench, Total Benefits Administration (TBA), Sybase, Total benefit Operation (TBO), CONTROL-D, YBR, CM Synergy

Environment: Agile, .NET 3.5, windows xp, SQL server 2008, Microsoft BizTalk Server, SSL certs, IIS 7, C#, ASP.net, CASE tools

Confidential

Senior QA Analyst & Performance Lead Consultant

Responsibilities:

• Participated in clients (RBC, TD, CIBC Bank’s and etc.) Business requirement meetings and later generated Test Plan & Strategy documents on behalf of Confidential .
• Developed Test cases for English, French andTest matrix and Lead a team of 5 junior testers for executing the test cases during Functional & SIT phases.
• Prepared complex real-time test data for QA.
• Lead the black box, white box testing, smoke testing and regression testing.
• White box testing for web services and document archives using XML schema and curl scripts.
• Generated defect status reports and conducted QA review meetings.
• Coordinated and supported clients UAT& PAT efforts.
• Implemented Fas test for PDF document comparison (Data was sent as flat files).
• Mentored the team in manual, automation and performance testing techniques.
• Advised the QA Manager & VP in critical QA situations.
• Analyzed, designed and implemented regression and load-testing automation frameworks and environments.
• Extensively used Load Runner and other self-developed curl script for Performance, Stress and Volume testing.

Tools: LoadRunner 8.0, Fastest, QTP 9.0, Toad, SQL Navigator, JIRA, Tortoise CVS.

Environment: Agile, .J2EE, IBM WebSphere, DB2, Lotus Notes