SUMMARY:

• A seasoned IT professional with US citizenship experienced in all phases of software development life cycle (SDLC) and well versed in software processes and project methodologies (Agile and Waterfall). Proficient in communicating with all levels and managing stakeholder expectations.
• Successfully managed a large test team (more than 10 members) for the first ever guide - wire implementation of the integrated claims system ( Confidential ), for the different business lines. This project had tight deadlines and rather complex with 47 applications comprising the claims system. With the help of automation, helped improve process efficiency.
• Implemented process improvement by introducing a new tool to house requirements, test cases, dashboard and defects for a migration project. This led to reduced cost, process efficiency, better turn-around time and improved quality.
• Managed client validation towards compliance testing and met 100% of the SLAs.
• Managed and coordinated a geographically distributed team for the testing of application program interfaces for a new broad-band cable product.
• Successfully managed the validation of an enterprise wide upgrade project for all lines of business in an insurance company. Involved in the entire project life-cycle.
• Designed and developed status report template using MS-Access for projects to accurately report on status to stakeholders, which improved project communication.
• Onboarded the new consultants and employees on software applications and programming languages through training programs.

TECHNICAL SKILLS:

• Planning
• Issue Management
• Communications
• Strategizing
• Defect Management
• Coaching
• Reporting
• Quality Management
• Risk Management
• Estimating
• Scope Management
• Facilitation
• Organizing
• Meeting Management
• Consulting support
• Negotiating
• Task Management
• Conflict resolution
• Java, .Net
• HP Quality Center
• Team Foundation Server
• Unix
• SharePoint
• SQL
• JIRA
• MS Visio
• DevOps
• MS Project
• Six Sigma
• MS Excel and MS Access

PROFESSIONAL EXPERIENCE:

Confidential

Test Consultant, Madison, WI

Responsibilities:

• Managed, strategized, planned and coordinated the business validation of an enterprise-wide financial transformation project which used PeopleSoft and Oracle.
• Successfully managed business validation of a project on retirement services project which used Agile methodology. Provided resource, time and cost estimates.
• Tracked and reported on milestones and provided status reports to stakeholders.
• Participated in requirements elicitation workshop and user story development. Reviewed it for testability and maintained the requirement traceability matrix.
• Participated in change management activities to evaluate, prioritize change requests and facilitate implementation. Performed impact and gap analysis.
• Reviewed vendor budget estimates, weekly status reports and deliverables and provided feedback. Endorsed vendor test deliverables.
• Member of a large account transformation data warehouse project following Agile methodology. Reviewed design, architecture and entity relationship diagrams. Wrote SQL queries to ensure accuracy of data and performed back-end and front-end validation. Performed manual testing and mobile apps testing.
• Coached and consulted on a BI Data warehouse project. Provided oversight to onshore and offsite vendor consultants on various projects and ensured quality. Provided feedback on the performance of the consultants.
• Worked with business partners towards process improvement. Introduced a new tool- Microsoft Test Manager & TFS towards client validation. Provided training and user support for the tool.
• Performed peer audits on project deliverables to ensure content and quality meet standards prior to signoff, Worked with cross-functional teams through the life-cycle.
• Worked with the deployment engineer and technical lead towards release planning

Confidential

QA Lead, Madison, WI

Responsibilities:

• Managed mid to large test teams for multiple complex, high visibility projects such as to ensure on time and within budget delivery.
• Built effective teams, assigned tasks to team members, and evaluated outcomes. Negotiated resources. Guided automation efforts. Introduced a new ALM tool -JIRA for client validation on a billing upgrade project.
• Led requirements elicitation workshops. Reviewed requirements document, analyzed it for testability. Participated in change management activities.
• Documented risks and their mitigation strategy. Reviewed and added to the risk log.
• Worked closed with the Subject Matter Experts in understanding business processes and documented workflows.
• Was a “hands-on” lead, testing UI, Web and Main-frame apps where necessary.
• Mentored project members on the SDLC and testing process. Ensure adherence to company SDLC process/standards for testing. Provided training where necessary.
• Assisted with release and test environment management.
• Developed and maintained strong working relationships with functional teams and external service providers/vendors to ensure timelines are met.
• Proficient in escalating issues in a timely fashion to the appropriate IT leaders and teams to reduce risks. Communicated to stakeholders and project sponsor.
• Initiated, directed and conducted defect triage meetings and project meetings. Ensured timely defect resolution for more efficient allocation of staffing resources.
• Participated in release management and post-implementation activities.
• Documented summary report and participated in project/phase lessons learned activities. Worked on feedback and assisted with process improvement.

Confidential

IT Consultant, Rancho Cordova, CA

Responsibilities:

• Developed, managed and executed the test strategy, test plans, and test cases for projects such as data-migration, business process modelling.
• Strong password for Cigna and User interface following Agile methodology. Managed defect life cycle.
• Participated in design, architecture review and ERD review.
• Participated in sprint planning, sprint review and sprint retrospectives and daily status meetings. Assisted the scrum master on some efforts.
• Assisted with user story development. Ensured process adherence on the projects.
• Prepared status reports and metrics. Shared the reports with project stakeholders.
• Coached project team on methodology and ensured deliverables met standards.

Confidential

Senior Test Engineer & Lead, Madison, WI

Responsibilities:

• Partnered with the functional business areas, clients and vendors in defining project priorities, scope approach, resource requirements, timing and budget.
• Managed testing activities, prepared test plan, mapped results to the technical and business requirements. Developed detailed test data sets.
• Identified, reported, and handled risks, issues, progress, changes and other items that could impact technical testing on the project. Documented all issues, resolution, defects and its closure. Managed internal and external stakeholder expectations.
• Participated in release management to ensure that a consistent method of deployment was followed. Helped to plan, build, and test and deploy hardware and software and the version control and storage of software.
• Planned and performed functional, system(load), integration and regression testing, verification and validation, and quality assurance for the products being developed using Java, Oracle and UNIX (J2EE enterprise solution).
• Validated financial reports using ETL (Extract Transformation and Load) tools and SQL queries. This was a BI project using MicroStrategy and Oracle.
• Prepared test scripts for automation for functional, regression tests. Used automation tool for API as well as GUI testing. Helped managed test environment.
• Participated in requirements, high-level design, detailed design, and code review.
• Conducted in-house training programs. Trained and mentored new hires.
• Participated in hiring of new testers and provided feedback for evaluation.

Confidential

Lead Systems Engineer

Responsibilities:

• As lead systems engineer evaluated software, developed software, assessed data quality, and interfaces, tested web and Main frame programs. Made recommendations for system improvement. Identified system needs.
• As a Lead, managed a team of analysts, developers, testers and drove delivery of a small module within a project for a web-based tutor.
• Evaluated tools. Liaised with internal and external stakeholders.
• Member of the development team for an easy to use Graphic User Interface Multifunctional billing system for the client North Central Data Co-operative called (NCDC) located at Mandan, North Dakota, Developed and tested modules.
• QA lead for a project that involved design and development of an optimizing Cross Compiler for a Digital Signal Processing Chip for Vxtel, (Intel) USA.
• Faced the ISO-9001 recertification audit and successfully obtained re-certification for the unit. Participated in the SEI-CMM implementation. Ensured that enterprise standards, best practices and methodologies were being implemented.
• Participated in the release management and post implementation of products.
• Conducted training programs on various technical topics including Java, C, and UNIX for software consultants. Prepared necessary course-ware and quizzes.