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Lead Quality Manager Analytics & Reporting Resume

Atlanta, GA

SUMMARY:

  • Quality Engineering / Reporting & Analytics / Data Analysis / Business Analysis / Troubleshooting / Production Support / Consulting / Application Implementation & Support
  • Over 17 years of IT support services involving database administration, programming, data analysis, and report development to assist organizations with data analytics of large scaled corporate and consumer Supply Chain Systems, healthcare (Medicaid and commercial) systems, and telecommunications systems.
  • In - depth knowledge of system testing, development, reengineering, and process change management.
  • Proven ability to successfully manage multiple projects ranging small-to-large scale from initiation through production deployment.
  • Strong analytical and problem-solving abilities coupled with the ability to work independently with minimal direction in fast-paced environments.

AREAS OF EXPERTISE:

  • Data Analysis
  • Quality Engineering
  • Research & Analysis
  • Business Objects / OBIEE Report Development
  • System / Software Testing
  • Quality Assurance
  • Supply Chain Forward & Reverse Logistics
  • Device Warranty & Insurance
  • SKU & RMA Management
  • Software Application Consulting

TECHNICAL SKILLS:

Business Objects, ADO.NET, C/C++, COBOL, Crystal Report, CSS, DB2, DOS, HTML, IBM 3090 MVS/TSO/CICS, IMS, Informix, Java, Java Script, JCL, Microsoft VB.NET, MS Access, MS SQL Server, OBIEE, Oracle, PeopleSoft, PowerBuilder, Python, Quality Center, Siebel, SPUFI, SQL, Test Director, TOAD, Unix, VBA

CAREER HISTORY:

Lead Quality Manager Analytics & Reporting

Confidential, Atlanta, GA

Senior Quality/M&P/Process Manager

Confidential, Atlanta, GA

Senior Specialist-Application Developer

Confidential, Atlanta, GA

Senior IT Analyst

Confidential, Atlanta, GA

Systems Consultant Senior Analyst

Confidential, Atlanta, GA

Senior Professional Services Analyst

Confidential, Atlanta, GA

Senior Systems Analyst

Confidential, Atlanta, GA

Business Analyst

Confidential, Atlanta, GA

Advanced Business Analyst

Confidential, Atlanta, GA

Responsibilities:

  • Serve as Technical SME for Quality Engineering & Reliability Team supporting 10+ Supply Chain Quality Engineers Confidential American Telephone & Telegraph
  • Design, code, implement, and maintain Confidential & Confidential Supply Chain Quality Datamart development, staging, and production SQL Servers
  • Produced automated BI Mobility Liquidated Damages Reporting resulting in recuperation of 4 million dollars annually
  • Responsible for the creation and maintenance of multiple extract, load, and transform (ETL) processes from key Confidential & Confidential source systems, comprise of consumer device sales and returns data; over 1 million aggregated transactions monthly for executive dashboards (Director, VP, and SVP)
  • Responsible for coordinating and managing testing activities for the Confidential Information System (MMIS), including regression, integration, smoke, functional, interoperability user acceptance, user interface and performance Confidential Affiliated Computer Services ( Confidential )
  • Lead Analyst during the implementation of the Confidential Federal Student Loan Consolidation program, implementing over 200 new batch jobs and loading initial client data to IMS/DB2 databases Confidential Electronic Data Systems (EDS)

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