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Senior Quality Assurance Analyst Resume

PROFESSIONAL SUMMARY:

  • Over 10 years’ experience in business analysis, quality assurance and quality control of Web applications, Client/Server applications, handhelds and peripherals.
  • Experience in both traditional SDLC & Agile projects.
  • Experienced in Onsite - Offshore delivery models.
  • Strong knowledge of HPQC and used this tool extensively in loading requirements, writing/loading test scripts, execution, defect tracking and reporting
  • Strong domain knowledge in HR, Benefits, Healthcare, POS (Point-of-Sale), Warehouse Management System (WMS), Ecommerce, Credit Card processing and Supply chain Management areas.
  • Experience in testing SaaS applications and Web Services.
  • Experienced in Datacenter move projects.
  • SME for the supply management application and worked with technology team to design automated test scripts using QTP and executing the same.
  • Experienced in identifying the scripts for Performance testing and executing the performance scripts using Loadrunner.
  • Experienced in capturing and documenting business requirements, functional requirements, process flow documents and user stories.
  • Experienced in analyzing Business requirements, Use Cases, Process Flow documents, Story Boards, Fit-Gap documents and Technical design documents.
  • Extensive experience in Black Box testing, System testing, Interface testing, Regression testing, GUI testing, Mobile testing and Disaster recovery testing.
  • Experienced in estimating the QA/QC effort and working with the leadership team for Initial Requirement, Change Requests, Enhancements and Defects.
  • Experienced in creating Test strategy, Test Plans and coordinating with the program management team.
  • Experienced in planning and conducting User Acceptance Testing (UAT).
  • Participated in JAD and Sprint planning meetings representing the QA team.
  • Experienced in preparing test environments for QA and UAT testing. This includes setting up the configuration and test data.
  • Strong in facilitating defect disposition calls with development, QA and project teams. Also facilitated client escalated issues after go live.
  • Responsible to bring contractors and new employees up to speed on functionality of the applications/devices and the quality processes in place.
  • Proficient in using various defect tracking tools (Microsoft Visual studio-Test Manager, HP Quality Center, Test director, PVCS tracker, Jira etc.)
  • Strong communication skills with ability to assist with root cause analysis of Defects.
  • Participated in Post live lessons learned meetings to communicate project shortcomings and proposed ideas to what can be done better.
  • Team person with focus on constantly improving the quality processes to delivering quality product on time.

TECHNICAL SKILLS:

Test Management Tools: HPQC 11.0, Test Director, Microsoft Visual Studio (TFS) - Test Manager, JIRA

Automation Tools: Quick Test Pro (QTP), Load Runner

RDBMS: Oracle, SQL Server

Bug Reporting Tools: PVCS Tracker, Bug Central (Web based issue tracking), Mantis, Bugzilla.

Documentation Tools: Microsoft Office, Visio, Snag-it.

ERP: SAP HCM ECC 6.0

Operating Systems: Windows 7, XP/98/2000/NT, UNIX, MS-DOS, iOS, Android.

EXPERIENCE:

Confidential

Senior Quality Assurance Analyst

Environment: Windows 7, Java, DB2, XML, Mainframes.

Browsers: IE 11, Chrome.

Test Management Tool: Jira, Quality Center (HPALM)

Responsibilities:

  • Review and analyze User Stories.
  • Participate in planning meetings to analyze the requirements and User stories.
  • Work closely with Business Analysts to understand business requirements.
  • Participate in design review meetings.
  • Create Test plan documents.
  • Provide Test estimations as part of Test planning.
  • Identifying test scenarios, generating test scripts and mapping to the User stories.
  • Prepare test data for test scenarios.
  • Conducted Test plan walk throughs to the stakeholders.
  • Perform functional testing, interface testing, system integration test, backend testing on Web based applications.
  • Work closely with cross functional teams.
  • Prepare and publish test summary reports.
  • Prioritized defects and lead defect disposition meetings.
  • Represented QA team in Change control meetings.
  • Provided post implementation production support.

Confidential

Senior Quality Assurance Analyst

Environment: Windows 7, Java, SQL 2012, XML, C#, iOS, Android.

Browsers: Firefox, Safari, IE 9, Chrome.

Test Management Tool: Jira

Responsibilities:

  • Review and analyze User Stories.
  • Participate in planning meetings to analyze the requirements and User stories.
  • Participate in design review meetings.
  • Create Test plans and Test Cycles in Jira.
  • Provide Test estimations as part of Test planning.
  • Identifying test scenarios, generating test scripts and mapping to the User stories.
  • Prepare test data to execute test cases, which involved encoding smart cards.
  • Perform functional testing, interface testing, system integration test, backend testing on Client server and Web based applications.
  • Perform mobile testing on Android and IPhones.
  • Work closely with development team.
  • Performed end to end testing on POS application which included order entry, order status, billing, various payment modes, shipping and reporting.
  • Conducted defect disposition meetings and prioritized defects.
  • Generating Test summary reports and communicating testing status.

Confidential

Business Analyst & Product Quality Assurance Analyst

Environment: Windows 7, XP, ASP. Net, C #, VB, SQL 2008, HPQC, Microsoft Visual studio 2010, Visio.

Responsibilities:

  • Gathered business requirements by interviewing end users.
  • Participated in JAD sessions and brain storming sessions for obtaining business requirements.
  • Created business requirements, functional requirements documents and process flow diagrams.
  • Created user stories and use case documents.
  • Conducted requirement walkthroughs with different stakeholders.
  • Review requirement documents and participate in requirement review meetings.
  • Review design documents and participate in design review meetings.
  • Participated in Sprint planning meetings to analyze the requirements, User stories and provide test estimates.
  • Perform Risk Analysis and prioritizing testing efforts accordingly.
  • Create Test strategy and Test plan documents.
  • Manage team members by assigning project tasks, conducting internal team meetings and getting project updates.
  • Participate in daily stand up meetings to discuss project status and communicate QA status and road blocks.
  • Create Test plans and Test suites in HPQC.
  • Prepare Test environment, which included imaging physical Clients & Servers, cloning of Virtual environments, and running builds on server and client.
  • Prepare test data to execute test cases for multiple configurations.
  • Perform functional testing, interface testing, system test, peripheral testing, load testing and backend testing on Client server and Web based applications.
  • Perform end to end testing on Inventory/ Warehouse management application which included Inventory ordering, shipping, invoicing, inventory counts via software, cycle count and reporting.
  • Worked with technology team in identifying the regression test cases for automation, done some automated test scripts using QTP and executed the same.
  • Using Load runner ran performance scripts during data center move project to analyze application performance.
  • Conduct dry run testing before customer release.
  • Was part of On-Call production support team for beta customers.
  • Work closely with development team during all iterations.
  • Create use cases, identified test scenarios, test cases, and test data for UAT testing.
  • Coordinate UAT testing efforts which involved UAT test plan walkthrough, test execution and publishing test results.
  • Generate Test summary reports from HPQC and published Test Dashboards.
  • Release management for product releases, which involved preparing release notes and sending out product release communication.
  • Conduct root-cause analysis for production issues.
  • Train new team members with application training.
  • Work with cross functional teams in providing input in training material.
  • Provide product demos to Implementation & Knowledge Management Training teams.
  • Responsible for managing contractors on the team which involved application training, in house quality process and assigning testing activities.
  • Represent QA team at client site during product installs.
  • Escalated call management for production issues, assigning escalated calls to different teams and interacting with customers and providing timely resolution to support issues.
  • Worked on Datacenter move project with different work streams and was responsible for testing the environments during POC and during production moves.

Confidential

Senior QA Tester

Environment: MS Office, PVCS tracker, Java, ASP, Oracle, IIS, Internet Explorer, Netscape Navigator

Responsibilities:

  • Review requirement documents and storyboards to understand the application to be tested.
  • Create Test Scenarios and map them to requirements as part of requirement traceability.
  • Obtaining approval from stakeholders.
  • Prepare test data to execute test scenarios.
  • Execute Test scripts manually to verify functionality, GUI and Navigation.
  • Execute tests on ESS portal.
  • Execute tests using IVR.
  • Perform database integrity testing using SQL.
  • Perform Browser Compatibility testing using Internet Explorer 6.0 and Netscape Navigator based on the clients requirement.
  • Perform Regression Testing after fixes being applied to the application.
  • Identify defects and report the same to development team using the Defect tracking tool PVCS I-NET.
  • Work with development team to make sure the issues are fixed in timely manner and the fixes are retested and closed.
  • Log and maintain various test reports for audit purposes.
  • Create/Identify test data for User Acceptance Testing(UAT)
  • Create UAT Test scenarios.
  • Participate in UAT testing and publish UAT test summary reports.
  • Guide Team member in the above activities.

Confidential

Software Tester

Environment: Windows2000, XP, MSOffice, HTML, Adobe Photo shop, Flash, Netscape, IE, Bugzilla, Mac

Responsibilities:

  • Execute Test cases manually to verify functionality, GUI and navigation.
  • Perform cross browser testing.
  • Perform compatibility testing for different operating systems.
  • Defect reporting into the defect tracking tool.
  • Participate in Defect status meetings.
  • Perform Regression testing once the fixes are done.
  • Participate in UAT testing and execute identified UAT Test cases.

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