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Senior It Qa Manager Resume

Savannah, GA


Senior QA Manager with Confidential proven expertise in ensuring infrastructure and software application quality via advanced, adaptable test methodologies. Natural mentor and experienced leader of test staffs ranging from 13 to 50 team members, both on and off shore. Strong background in test tool selection and implementation within both waterfall and agile project management methodologies. Accustomed to relating to all levels of management, including C - level. Committed to transparency through quality metrics that measure test effort quality and deployment risk in addition to actual-versus-planned progress.


  • Risk Management
  • Requirements Analysis
  • Resource Management
  • Test Process Improvement
  • Structured Test Management
  • Adaptive & Lean Testing Techniques
  • Performance Test Design & Management
  • HP Application Lifecycle Management (ALM)
  • Manual Test Design, Execution, & Management
  • Automated Function Test Design & Management
  • Performance-based Infrastructure Risk Assessment


  • Budget Management
  • Vendor Management
  • Validated Systems - GAMP 5
  • Cloud-based Systems Testing
  • Infrastructure Test Management
  • Information Technology Infrastructure Library (ITIL)


Productivity Tools: Clarity, MS Project, MS Excel, MS Outlook, MS SharePoint, PRISM, MS PowerPoint, MS Access, MS Word, Lotus Notes

Technical Tools: MS Visio, ReqPro, HP ALM (Quality Center), JIRA, Casewise, ElementoolRemedy, Microsoft Software Center

Frameworks: Microsoft Solutions Framework (MSF), Rational Unified Process (RUP)Unified Modeling Language (UML), Service-oriented Architecture (SOA).

Environment: s - Web Portal, Web Services, BEA Aqualogic, COM+, IIS, WebsphereWindows Terminal Services, SQLServer, ORACLE, DB2, EDI, JavaCitrix, HP-UX, Sun Solaris, AIX, MVS, VB


Confidential, Savannah, GA

Senior IT QA Manager


  • Creating Confidential Work Breakdown Structure for the UAT effort
  • Selecting execution and defect management tools from Gulfstream’s suite of test tools
  • Implementing HP Quality Center11.5 within the Program
  • Presenting test execution metrics to senior and executive management
  • Trouble-shooting process issues which impede test execution progress
  • Mentoring testers in best practices.

Skills: Team Leadership, HP ALM 11.5, Elementool, Test Management, Microsoft Software Center

Env.: Windows 7, MS Access, SQL Server, CAD/CAM

Confidential, Atlanta, GA

Lead Quality Architect


  • Designed and led the execution of an extensive set of complex performance tests of HP QC’s architecture to determine if the 1SPS database schema in QC would degrade end-user response and to predict the extent of any transactional degradation
  • Wrote the 1SPS project’s application interface design (AID) document, which details changes to Quality Center interfaces to be implemented by the 1SPS project
  • Co-created Confidential total cost of ownership (TCO) tool in support of Confidential & Confidential ’s effort to decide between HP’s suite of quality management tools and IBM’s’Rational suite

Skills: Performance Test Design & Management, Total Cost of Ownership, Tool Vendor Decision Support, HP ALM/Quality Center 11.0, MS Word, MS Excel, Casewise, Agile Test Planning

Env.: Citrix, SQL Server, CICS, DB2

Confidential, Atlanta, GA

QA Service Manager, Project Manager


  • Resolving client issues with staff performance
  • Writing the performance test approach
  • Writing performance test plans tailored to specific applications
  • Presenting test plans to the bank’s subject matter experts and application support staff
  • Coordinating the activities of performance test engineers
  • Leading performance test execution.

Skills: Performance Test Planning & Management, MS Word, MS Excel, MS Project

Env.: Citrix, SQL Server, CICS, DB2

Confidential, Atlanta, GA

Quality Assurance Manager


  • Tasked with upgrading Confidential ’s tesintg practices in support of Confidential new continuous integration process implemented by the Vice President over Research and Development R&D), which included hiring and firing responsibilities.
  • Though funding for the US=based R&D team was ultimately cut by the headquarters office in Belgium, executive management was provided with process change recommendations and metrics templates which would position the company to deliver higher quality software products on Confidential timely basis.

Skills: Quality Center, MS Excel, MS Word, Distributed Resource Management, Agile Test Management, System Test Management

Env.: VM Ware, Struts, Java, UNIX, SQL Server

Confidential, Memphis, Tennesee

Program Management Office (PMO) Quality Manager


  • Credited with improving Confidential ’s relationship with Smith & Nephew by quickly establishing Confidential strong working relationship with Smith & Nephew’s senior managers
  • Mentored Test Leads in multiple business units on standards-based test script creation and execution
  • Composed Quality Plans and Test Plans for validated and non-validated systems, while ensuring they were of high enough quality to pass through formal quality gate reviews.
  • Successfully planned and directed testing of both validated and non-validated systems
  • Planned and designed the testing for Confidential ’s Exchange Migration Project, which was responsible for upgrading Smith & Nephew to Exchange 2010 messaging as Confidential service (MaaS).

Skills: Quality Center, MS Excel, MS Word, GAMP-5 Compliance, UAT Management, Infrastructure Testing Env.: VM Ware, Validated Systems, Infrastructure Migrations, Storage as Confidential Service

Confidential, Erie, PA

Quality Assurance Director


  • Served as the PM over the off-shore development team which built M-Dot’s UI Prototype
  • Wrote the company’s Retailer In-store Operations Manual
  • Designed Confidential performance certification test of the company’s cloud-based application architecture
  • Documented the company’s release management and defect management workflows
  • Created test case templates for testing Confidential retail application built upon Amazon Web Services
  • Executed middle-layer tests of the product’s back-end (database layer)
  • Executed tests of the Prototype’s front-end (UI) to ensure full functionality.

Skills: MS Project, MS Visio, MS Excel, MS Word, Subversion, Zoho, Manual & Automated Test Design Project Management, Digital Marketing

Env.: My SQL, Linux, Apache, Python, XML, JSOM, Web Services

Confidential, Nashville, TN

Quality Assurance Manager


  • interpreting business requirements developing system test requirements executing test cases within Quality Center managing software defects providing proofs of testing approving software deployments.

Skills: MS Visio, MS Excel, MS Project, Quality Center, MS Server Management Studio

Env.: Citrix, EPICOR, MS SQL Server

Confidential, Nashville, TN

Quality Assurance Manager


  • Managed Confidential multi-project test activity consisting of 5 Test Leads and 40 test staff, both on and off-shore
  • Led Confidential successful effort to identify data gaps effecting an inventory of 7000 automated test scripts
  • Vastly improved the test estimation and test design approach applied to Confidential ’s Black Box project, which was identified by senior management as one of its most strategic initiatives
  • Wrote the Vision & Scope documents for the department's SQA Metrics Dashboard Project.

Skills: MS Visio, MS Excel, MS Project, SQL, Quality Center, QuickTestPro Execution, AgileDistributed Resource Management, System Test Management, Business Analysis, Technical Writing

Env.: Microsoft Framework, MS SQL Server, MS SharePoint

Confidential, Tampa, FL

Project Manager


  • Developed strong relationships with the client’s senior technical staff
  • Worked closely with the client’s Release Manager to ensure successful deployments into Catalina’s System Test Environment
  • Worked closely with the client’s System Test Lead to ensure successful deployments into Catalina’s User Acceptance Test (UAT) Environment
  • Analyzed business requirements to ensure accurate test requirements
  • Analyzed system test defects to ensure accurate and clear defect reporting.

Skills: ITIL, MS Visio, MS Project, JIRA, Quality Center, Plumtree

Env.: Service-oriented Architecture, BEA Aqualogic, ALUI, UML, Agile Testing, BPM, WebPortal MS SQL Server, XML

Confidential, Owings Mills, MD

UAT Test Coordinator


  • Created Confidential Requirements Traceability Matrix (RTM)
  • Wrote Confidential Master Test Plan covering multiple User Acceptance Test teams
  • Developed Confidential strong working relationship with Care First’s Business Analysts and UAT Leads
  • Developed Confidential strong working relationship with Care First's Electronic Data Interface (EDI) vendor.

Skills: MS Project, MS Excel, User Acceptance Testing, HIPAA, SEPG (Quality Gates), Scrum

Env: EDI, Client/Server:

Confidential, Greenville, SC

Quality Control Manager


  • Managed 32 staff including 10 Test Leads and 22 off-shore test engineers
  • Implemented the company’s first tester certification program
  • Improved testing processes
  • Retained key personnel by negotiating out-of-cycle raises
  • Resolved inconsistencies in contractor billing statements
  • Ensured Sarbanes-Oxley (SOX) and SAS 70 standards were met.

Skills: MS Project, MS Excel, Quality Center, Manual System Testing, Sarbanes-Oxley (SOX), SAS-70

Env.: Enterprise COBOL (COBOL 3), JCL, DB2, Web Services, XML

Confidential, Issaquah, WA

Project Manager


  • Contributed to the 787 Program’s SEI CMM Level 3 certification effort
  • Formulated project-level budget requests
  • Successfully managed project timelines
  • Tracked earned value using Primavera
  • Ensured that performance tests were executed as designed and in Confidential timely manner.

Skills: MS Project, MS Excel, CMMi Level 3, Primavera, Earned Value, Performance Testing

Env: Mercury Loadrunner, Client/Server, IBM 64-bit Workstation, CAD/CAM

Confidential, Cleveland, OH

Migration Control Officer


  • Advised project managers and business analysts critical artifact upgrades needed to successfully pass quality gate reviews
  • Apprised Business Sponsors of technical and business risks imposed by software development projects
  • Delivered expert risk mitigation approaches to Project Managers
  • Escalated risks to senior management in an impartial and objective manner.

Skills: MS Project, MS Excel, Quality Center, Manual System Testing, PCI Compliance, Quality Gates

Env.: EDI, MS SQL Server, Client/Server

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