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Qa Analyst Resume

Nashville, TN

SUMMARY:

  • Certified Software Test Professional
  • Quality Assurance Testing with a background in Healthcare, Fleet Management, Corporate Payments, Insurance and Retail industries.
  • 5+ year’s hands on experience with SDLC and the SQA process using Agile and Waterfall philosophies and Scrum methodology.
  • Handled the tasks of designing test plans, test cases, and test scripts. Gathering and reviewing business requirements and creating effective use cases using Quick Test Pro, Quality Center, TestStudio, LoadRunner, TestPartner, TrackRecord, JIRA, Selenium, and VersionOne, Team Foundation Server, Test Rail,
  • Outstanding ability and professional experience working in a fast - paced and chaotic environment. Easily deal with and adapt to ambiguity.
  • Excellent communication, detail-oriented, and interpersonal skills. Firm believer in high quality technical documentation that is comprehensive yet concise. Always interested in process improvement.

TECHNICAL SKILLS:

Software Applications: Microsoft - Office 2000-2013, FrontPage, Visio, Project, Adobe CS (Photoshop, Premier, Illustrator, Flash, Flex) Eclipse IDE, Net Beans, Visual Studio, Expression Web, Quick Test Pro, Quality Center, TestPartner, Track Record, Test Complete, SQL Server 2005-2012, SQuirelL SQL, Oracle SQL Developer, Microsoft Dynamics Axapta, JIRA, Selenium, VersionOne, SoapUI, MasterCard SCP, PuTTY, TestRail, TFS - Team Foundation server.

Operating Systems: Windows 3.1, 95, 98, Me, 2000, XP, (User & Server), Vista, 7, 8, 10, Mac OS X, Linux, Unix

Programming Languages: Visual Basic, C++, C#, HTML, XML, JavaScript Java, PHP, CSS, MySQL, Apache, Android Application Development

Hardware: Installation, Troubleshooting, Upgrading, Configuration, Memory Upgrades, Printer Setup/Installation, Network Setup/Installation, Router/Hub Installation (Wired & Wireless)

Miscellaneous Skills: Worked with technologies such as: IMAP, POP3, TCP/IP, DHCP, SMTP, FTP, LAN, VNC, WAMP, CICS, TSO, File AID, PuTTY SSH, SDLC, UAT Testing, Black Box testing, Negative testing, Test planning, Vertical Testing, Horizontal Testing, Test case execution, Requirement gathering. Project Management, Scrum, Defect tracking, Integration testing

EXPERIENCE:

Confidential, Nashville, TN

QA Analyst

Responsibilities:

  • Lead QA Analyst for UAT phase of Tenncare/Medicare/Medicaid enrollment software.
  • Performed high level review of test scripts with SME and Policy advisors to validate integrity of test data.
  • Executed end to end high level complex test scripts to validate system performed as defined by state and federal guidelines.
  • Tracked and managed defects along with analyzing data and provided detailed reports.
  • Preformed Ad-hoc testing to identify unexpected test results to identify root cause and ensure proper resolution.
  • Met project timelines and deadlines ahead of schedule.
  • Preformed cross browser testing with Ad-hoc and converted test data to validate expected results were delivered.
  • Actively discovered and retested defects documenting issue using JIRA and JAMA .

Confidential, Nashville, TN

Software Test Engineer - QA Lead

Responsibilities:

  • Lead QA analyst of cloud based B2B selling application
  • Developed complex test cases and test scripts for a .NET cloud based software application with SQL database.
  • Preformed functional, regression, and smoke testing in an Agile development methodology.
  • Logged and tracked defects, change sets, and QA builds using TFS.
  • Incorporated test case management and burndown analytics using TestRail TCM software.
  • Provided daily status updates on progress in Daily scrum meetings to stake holders, PM, BA, and Developers.
  • Responsible for coordinating efforts between QA-DEV, QA-Product team to ensure on time delivery of software releases.
  • Worked with third party vendor to plan and execute automation of test cases to ensure maximum code coverage

Confidential, Brentwood, TN

Manual QA Analyst

Responsibilities:

  • Created and maintained QA test plans based on documented business requirements and design specifications.
  • Functional, regression and Ad Hoc testing of: Mainframe AS/400, web portal, mobile and web services applications.
  • Performed end to end testing of corporate payment system using MasterCard payment and clearing house simulator.
  • Created and maintained detailed QA test scripts incorporating previously prepared test scripts and/or automated processes for regression testing.
  • QA testing of fleet management user interface module using SQL procedures and packages.
  • Participated in design process. Provided input to the PM, stake holders and development teams on past quality issues.
  • Integration testing with vendors to ensure congruity and validation.
  • Mainframe testing for CICS, VSAM, JCL and DB2 changes utilizing TSO, File Aid and SQL.
  • QA testing and Data validation of reports produced from Business Objects, Webi and Crystal Reports.
  • Establish and provide defect metrics to development, PM’s, IT and Executive leadership teams.
  • Onboarding and training of new employees.
  • Recipient of Encore award

Confidential, Brentwood, TN

Manual/Automated QA Analyst

Responsibilities:

  • Implemented and maintained manual and automated testing procedures and script design standards.
  • Created and maintained source control and reporting features of executed tests to ensure maximum code coverage was achieved.
  • Handle the tasks of designing test plans, test cases, and test scripts by gathering and reviewing business requirements
  • Assigned the tasks of tracking and reporting bugs by utilizing standard defect tracking system.
  • Responsible for developing procedures for improving and standardizing QA methodology, processes and traceability matrix.
  • Executed horizontal, vertical, manual, automated, smoke, and regression tests.

Confidential, Nashville, TN

Automation QA Analyst

Responsibilities:

  • Automated testing of PeopleSoft, iWeb, iCare internal applications to ensure billing/claim quality and functionality using Quick Test Pro and Quality Center.
  • Created new test scripts for execution during current Sprints and debugged existing scripts to ensure functionality during regression testing.
  • Contributed to improvement of existing framework and function library while working with direct supervisor to implement new testing environment to new framework.
  • Modified and executed stored procedures and DB structures to stage data and facilitate backend transactions.
  • Participated in daily scrum meetings and weekly automation pipeline meetings to ensure Confidential was on target.
  • Modified and created keywords and functions to streamline testing efficiency.

Confidential, Nashville, TN

Manual/Automated QA Analyst

Responsibilities:

  • Conduct software compatibility tests with programs, hardware, operating systems, and network environments for Dept. of Human Services. TennCare Medicare, Medicaid, Snap, Families’ First
  • Ensure benefit intake eligibility, billing, and revenue cycle was executed correctly as required by business rules and requirements.
  • Created and maintained databases of known test defects. Execute test plans, scenarios, and scripts using horizontal and vertical testing procedures.
  • Automated testing web based Java GUI application consisting of 5 legacy shell based programs using TestPartner, TrackRecord and QA Load incorporating Smoke, Regression, Performance and Agile testing methods.

Confidential, Franklin, TN

Designer/Project Manager

Responsibilities:

  • Responsible for design, analysis, development, and QA testing.
  • Designed, coded, and maintained websites and e-commerce catalog using HTML, Java Script, Flash, CSS.
  • Responsible for DNS Setup and Hosting, Site maintenance. POP3 and SMTP setup. SEO optimization, Implementation and management E-commerce catalog \ merchant account. Implementation of SSL.
  • Management of Social Media Marketing using Facebook, MySpace, Twitter. Google AdWords.
  • Managed budget planning, cost control, proposal development, and market analysis.
  • Recruited new talent to ensure market penetration of products.

Confidential, Nashville, TN

Account Manager

Responsibilities:

  • Responsible for QA and testing of new POS system updates for my segment.
  • Responsible for creating test cases and UAT, black box testing.
  • Managed Account set with combined annual spend of $50M+
  • Developed knowledge and skill set to provide customers an IT Total Solutions from: Software Licensing, Hardware/Server Enterprise, Support, Software and Peripherals, and Financing.
  • Over attained sales goals with a 23% year over year growth.
  • Developed SharePoint sites, Excel spreadsheets & pivot tables for data tracking and analysis.
  • Engaged in direct correspondence with IT Administrators, IT Managers, and Confidential ’s.

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