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Quality Assurance Analyst Resume

Norcross, GA

CAREER OBJECTIVE:

A Quality Assurance Analyst position which can benefit from strong analytical skills, attention to detail, and problem analysis/resolution background as well as foreign language fluency.

SUMMARY:

Fifteen + years of experience as an analyst/programmer in textile and telecommunications industries with recent transition to Quality Assurance. MBA holder with French language fluency, advanced Spanish skills, and work/travel abroad.

TECHNICAL / COMPUTER SKILLS:

  • SAP - MM
  • MVS\JCL
  • COBOL
  • Mercury TestSuite-Winrunner
  • TestDirector
  • TestTrack
  • WINDOWS NT/2000/ XP/VISTA
  • Proxy
  • Sarbanes-Oxley compliance
  • Green Belt Six Sigma certified
  • ESP
  • Supply Chain Applications

PROFESSIONAL EXPERIENCE:

Confidential, Norcross, GA

Quality Assurance Analyst

Responsibilities:

  • Executed test plans for new releases of MicroPress software for various new engines.
  • Full QA life cycle of defining tests using specs, running tests, bug detection, defect logging and resolution.
  • Creation and execution of Confidential (English, French, German, Spanish and Dutch) test plan.
  • Distinguishing between critical versus cosmetic and persevering to ensure the critical defects are corrected.

Confidential, Alpharetta, GA

Senior Analyst/Programmer

Responsibilities:

  • Automated testing of the Intimates data for Jeanswear/Outdoor cut - over to SAP. Interdepartmental coordination for the creation of test-scripts by off-shore contractor in India for automation of testing of 450 tests. Reviewed results for accuracy.
  • Lead programmer for ESP scheduling and modifications for CAM. Joint responsibility for the implementation of conversion of the Material Management phase of SAP.
  • Supported 18 owned and 16 contractor plants for in-house Material Control, Bundle Tracking and purchased CAM software. Provided support for plant Inventory for “Go Live” conversion to Material Control. Estimated savings was $100K per owned plant per year, recurring annually.
  • Lead trouble-shooter for Central American/Mexican plants for problem resolution. Investigated, analyzed, and implemented solutions for users via phone, email and proxy (occasionally in Spanish).

Confidential, Atlanta, GA

Analyst

Responsibilities:

  • Checked Confidential compliance in financial systems within Lucent.

Confidential, Alpharetta, GA

Programmer/Analyst

Responsibilities:

  • Analyzed, designed and implemented client-server interface for tracking statistics of rejected and billable international calls.
  • Rewrote antiquated system used to process international billing messages.
  • Team leader for multi-departmental Diversity Council.

Billing Investigator

Confidential

Responsibilities:

  • Investigated billing discrepancies on customers’ bills. Responsible for French-speaking countries including Belgium, France, Haiti, Switzerland, as well as many African nations. Claims resolved through interaction with foreign administrations (TELCO’s) as well as foreign and domestic customers.

Confidential

Store Manager

Responsibilities:

  • Managed a store which supplied American products to U.S. ex-patriates and French nationals.
  • Opened, closed, made bank deposits, received and processed deliveries. (Special leave from Confidential & Confidential ).

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