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Senior Qa Test Analyst Resume

Los Angeles, CA

SUMMARY:

  • Over 20 years of experience in Quality Assurance including hands - on manual and automated testing, gathering requirements, defining business critical processes, creating and updating test plans, test cases and scenarios, developing and maintaining a test strategy, implementing and documenting defect tracking process, working with development teams and Project Managers to determine and verify defects and track through resolution using different testing tools.
  • Experienced in testing types including unit, functional, system, user-acceptance, black-box, white-box, integration, regression, security, performance and stress.
  • Good experience in leading teams of up to 30 local and off-site for web, client/server and mainframe environments on many types of applications including SAP modules, domestic and international digital rights management systems, automotive industry applications, financial modules, human resources and health care.
  • Experienced in working in different industries including Retail, Entertainment, Accounting, Financial Services, Automotive, E-Commerce, Telecommunications, Television, Sports, Health Care, Online Purchasing, Broadband Services, Coal Mining and Selling, Health Insurance, Financial Investment and Consulting, Architectural Engineering, Finance, Health/Fitness, Government-Post Office, Asset Based Lending, and Agricultural/Chemical.

TECHNICAL SKILLS:

Applications: SAP R/3 (FI, CA, CO, OTC, SD, CRM and IM Modules), e-Commerce, OmniChannel, Oracle Financials Accounts Payable/Receivable, Sales Forecasting, PeopleSoft, Property Management Media Distribution, Ad Sales Reporting, NIKU/Clarity, Tuscany/Provence Contracts Accounting System, ETL, Prophet, Contract to Cash, Business Intelligence, Resource Event Staffing, Data Warehousing, Business Intelligence, OLAP, Business Process Management, Business Objects, Capitalization System-SOP98, Cast Iron Systems, LDAP, Legacy Billing, Water Quality Management System, Coal Quality System, Safety and System, Sales and Lead Tracking, RTR Platform (Real Time Response), Sales Invoicing and Receivables, Tax Forecaster, Safety and System, Human Resources Benefit Enrollment, Accounts Payable, Accounts Receivable Purchasing, Stock Broker Financial Planning and Investment Research, Payroll, Purchase Order Entry, Mail Operations and AMISYS Managed Health Care.

Computers: Client/Server, IBM PC, Mainframe, Macintosh and HP 3000 MPE/IX.

Operating Systems: Windows 10/7/XP/Vista, MS Windows 2000/NT, Mac OS 10 X, Citrix, Novell and UNIX.

Languages Tested: Java, Visual Basic, .NET Framework, VB.NET, SQL, C, C++, XML, UNIX, Web Services, VMWare, FTP, Cold Fusion, HTML, Active Server Pages (ASP), Focus and Endeavor.

Databases Tested: Oracle/Oracle Objects, SQL Server, Sybase, PowerBuilder, Silverlight, WebLogic Server, LDAP, Siteminder, Radware, First Logic, MS Access, DB2, Business Objects, Lotus Notes, Data Warehouse, ClientOne, SAP, Deltek-Costpoint and Prime TBC4.

Testing Tools: HP Quality Center-QTP (Test Director, QuickTest, WinRunner and LoadRunner), Jira, Rational Unified Process, ClearQuest, ClearCase, Rational Team Test, Rational Robot, Rational Performance Studio, Visual Source Safe, Bugrat, Bugzilla, Compuware QARun, Empirix, SQL Server, SQL Plus, Monsanto Agricultural Test Tool, Change Management System, Suprtool and Ultra-Edit.

Other Software: Microsoft Word, Excel, Project, PowerPoint, SQL Plus, TOAD, SQL Query Analyzer, Enterprise Manager, Visual Source Safe, MS Access, Crystal Reports, Business Objects, Visio, Microsoft Outlook, MS Works, Solomon, Tuxedo, PRTS, PageMaker, GroupWise, Lotus Notes, PR Tracker, Reflection 1 Emulator, LIBRIX, CC: Mail and Expert Advisor.

EXPERIENCE:

Confidential, Los Angeles, CA

Senior QA Test Analyst

Responsibilities:

  • Completed server upgrade project working with in house teams including end users, managers and developers utilizing Agile methodology.
  • Worked on projects to upgrade and update all in house applications, including working with end users, Relationship Managers, Developers and Project Managers to create test plans, test cases, creating and coordinating execution plans, defect tracking determination, metrics through resolution, test execution plan creation and maintenance, and QA go-no go decisions.
  • Created test plans and test cases for e-Commerce, SAP and web services system, recorded results including defects and working with developers for bug fix resolution in JIRA.
  • Worked with Project Managers, Developers, Relationship Managers and outside vendors to in corporate quality assurance process in software projects and ensure standards were being followed.
  • Worked with Developers and outside vendors on E-Commerce project testing to determine requirements, coordinate data creation, creating database queries required, and ensured all database validations as part of QA process for company website ordering process, utilizing SOAP, HTTP, and REST API protocols.

Confidential, Los Angeles, CA

QA Analyst

Responsibilities:

  • Created test plans, test cases and scenarios for SAP accounting system and recorded results for end to end and UAT testing.
  • Worked with Developers to create simple and complex queries in TOAD to verify and validate data in database for complete entries or field by field.
  • Created SQL Queries and executed for front and back end testing.
  • Worked with Developers to write functional specifications.
  • Worked with end users to verify defects and determine how best to resolve issues.

Confidential, Los Angeles, CA

Senior QA Analyst

Responsibilities:

  • Worked with team to develop functional, system and end to end test plans.
  • Worked with business team to develop requirements document.
  • Performed manual testing on web application, including entering of defects and fix of defects to resolution and executed front and back end testing using SQL.
  • Worked with developers to create simple and complex queries in TOAD to verify and validated data in database for complete entries or field by field.

Confidential, Century City, CA

QA Analyst

Responsibilities:

  • Worked with Developers performing white-box and black box testing on upgrade to Fox Sports broadcasting ad sales applications that involved automatic consolidation of several large reports into 1 report for users.
  • Verified requirements against reports and database queries, updated requirements and tested against updated documentation.
  • Documented and reported results in Issue Tracker System for Developer to fix update and return for testing before closing bug as fixed.
  • Worked on test plan for enhancements to television programming schedule application that included understanding how application was currently used and how enhancements would improve productivity.

Confidential, Century City, CA

QA Team Lead

Responsibilities:

  • Worked as a QA Lead on several upgrade projects to high priority accounting applications, including Tuscany/Provence contracts accounting, utilizing the contracts to cash, financial and accounts receivable and payable modules, Prophet, intellectual property management, movie rights distribution tracking system, and Hoboken, the type and title accounting system.
  • Managed testing releases of specific modules within each release, performing white-box, black-box, functional, integration, end-to-end and UAT testing as well as frontend and backend database validations, sometimes field by field.
  • Worked with Developers to create simple and complex queries in TOAD to verify and validate data in database for complete entries or field by field.
  • Worked with Project Managers, Developers and end users to perform analysis expectations, create mock-ups for final sign off used to develop test plans, test cases and test data for testing.
  • Led test plan reviews with all team members due to limited time allowed for testing before release to keep on schedule.
  • Performed functional, regression, stress and load testing when appropriate including managing of documenting test results.
  • Validated that existing daily ETL update process ran correctly and all data updated appropriately for reporting purposes.

Confidential, Los Angeles, CA

QA Analyst

Responsibilities:

  • Worked as a QA Analyst on Oracle upgrade project; worked with developers and users to analyze and define business and system requirements.
  • Managed development of specifications to create and execute detailed test plans and associated test data.
  • Identified, logged, escalated and verified defects for all releases.
  • Worked with Developers to develop SQL Queries for database and backend testing.

Confidential, Culver City, CA

QA Analyst

Responsibilities:

  • Managed QA team on C2C Team, responsible for testing all phases of development for on time and successful implementation of web based accounting application, utilizing order to cash, financial, sales and distribution and accounts receivable and payable modules, performing white-box, black-box, functional, integration, end-to end and UAT testing for international television sales management, which maintained International contracts purchasing rights to show movies and television shows, including fees, agreed on start and end dates and associated payment terms, and contracts to cash application, or C2C, which maintained customer information, invoicing, payments, accounts receivable, payment applications and journal entries that fed into SAP system at month end. The testing between the 2 systems incorporated over 50 major functions.
  • Performed same testing activities for integration of MGM into Confidential for their version of international contract maintenance. This included conversion and validation of MGM contracts from their mainframe system into ITSM and C2C applications.

Confidential, Long Beach, CA

QA Team Lead

Responsibilities:

  • Worked as a QA Team Lead for Confidential Financial Services COTS Frameworks project team of testers responsible for functional, integration, performance and user acceptance testing phases of Niku application upgrade from version 5.2 to 7.1.
  • Worked with outside vendors, which included Niku Developers and management, as well as Cast Iron Systems Developers and management, which is architecture that was utilized to connect data from and to customized interface systems.
  • Worked with end users, Developers and Business Analysts to define requirements and develop use cases and realizations for new interfaces that were going to automate processes currently done manually.
  • Interacted with end users to identify current business processes, how new functionality would affect these processes, and what new processes would be implemented when upgrade was released.
  • Implemented a defect tracking process using ClearQuest and worked with Developers and Analysts on defect fix resolution.

Confidential, Torrance, CA

QA Team Lead

Responsibilities:

  • Worked as hands on QA Team Lead for manual testing and of Honda web applications for US, Canada and Mexico dealerships, including over 300 applications and web based .
  • Performed system, integration and regression testing, which included documenting results.
  • Used AdminiTrack to identify, report and resolve test defects.

Confidential, Pasadena CA

QA Team Lead

Responsibilities:

  • Worked as a QA Team Lead for system/functional testing phase managing team of 5 Testers on mainframe conversion for handling new DHMO members in addition to their non-DHMO members.
  • Managed development by team of test plan, test scenarios, test cases, test scripts and determining data sets to be used to ensure adequate coverage.
  • Developed and maintained test documentation in Test Director.
  • Worked with development team lead to understand the differences between existing functionality versus new functionality.

Confidential, Pasadena CA

QA Team Lead

Responsibilities:

  • Worked as Team Lead for gathering requirements for discovery phase of XP migration desktop standardization project.
  • Interviewed Developers and business users to gather application information to be used for testing - identified 275 applications being used, developed in house or shrink wrapped.
  • Requested specific data including versions in use, desktop requirements, if web or client based, prioritization of application for testing based on impact to day-to-day business, documentation available and if already used with XP or Windows 2000.

Confidential, Long Beach, CA

QA Team Lead

Responsibilities:

  • Worked as hands on Team Lead for manual white-box, black box, functional and integration test phase of conversion of mainframe to web application, using Rational Unified Process, for car ordering management system used by all salespeople nationwide for both Confidential and Lexus orders totaling 2 million or 160,000 units per month.
  • Managed test team 10-15 for end-to end and UAT testing, which included actual end users as their introduction to the new system. This served as a basis for end users on new web based system and features as well as testing and reporting issues.
  • Worked as hands on Team Lead managing manual testing of 8-20 functional testers on team of 125. This included testing of specific functions and modules of new web based application, integration of functionality receiving data from mainframe downloads, verifying that data was downloaded and posted correctly to mainframe using SQL, and sending that data back to Japan as an actual monthly order.

Confidential, St Louis, MO

QA Team Lead

Responsibilities:

  • Worked as Team Lead managing team of 10 for Java and .NET web development application that integrated external web system with Charter’s sales lead tracking system and their mainframe internal billing system.
  • Managed user acceptance and functional test teams, supervising testing of releases of different modules of application as outside vendor was developing it. This included developing test plans, test cases, test scripts, executing test scripts, end-to-end testing, reporting results, reporting defects and following up on fixes, critical business function regression testing and validating that all stored procedures where executed as expected.

Confidential, St Louis, MO

QA Project Lead

Responsibilities:

  • Worked as Project Lead managing QA test teams of software development applications used for mining coal, engineering processes and financial systems associated with mining coal and developing, enforcing and re-engineering Peabody processes and procedures utilizing CMM principles.
  • Supervised application teams of up to 8 people, overseeing that methodologies of development life cycle as well as milestones were being adhered to. This included Water Quality Management System, Drill Hole System, Coal Quality System and PropMap System applications, as well as others.
  • Worked with end-users and business analysts to determine that use cases and business scenarios were complete and to end users expectations.

Confidential, St Louis, MO

QA Team Lead

Responsibilities:

  • Managed Quality Assurance team responsible for functional, integration and user acceptance testing for eAgent project, a business application that would provide transaction management services and trade credit accounts receivable financing to its clients.
  • Oversaw development and quality assurance team of 10, assisting in development of design and requirement documents, use cases for each interface, test plan, test cases and test scripts.
  • Worked as company trainer for QA team of 6 and end-user group of 15 after making visit to New York office to work with Developers on what QA needed in order to test 14 interfaces between Deutsche and Cisco Systems.
  • Worked as Senior QA Analyst on release management team for ClientOne, a client/server workstation application that is comprised of over 100 separate applications.
  • Developed a test strategy for creating a baseline performance and stress test, executed test cases and documented results for critical business functions going back to March 2000 ClientOne inception up to the present.
  • Developed and oversaw implementation of approach to be used by release management quality assurance team of 20 for testing ClientOne quarterly releases, using CMM and principles. This included flow chart diagrams for each of proposed processes and procedures utilizing Rational Unified Process.
  • Developed file change submission process to be used by applications participating in release and separate application test plans, test scripts, test cases, defect tracking and reporting and risk assessment documents.
  • Responsible for processes and procedures followed by development team of 6.
  • Developed test strategies to be used in 3 environments (development, QA and user).
  • Created and executed test scripts and developed procedures for reporting, assignment and status update reporting of bugs utilizing CMM principles.
  • Created reports in Expert Advisor, which kept track of open discrepancies, to use for daily meetings with development and user acceptance test teams.

Confidential, St Louis, MO

Senior QA Analyst

Responsibilities:

  • Worked as Senior QA Analyst with SAP process teams and business sponsors to ensure that quality assurance practices were integrated into development of test plans and test cases to cover all aspects.
  • Worked with business sponsors to determine, based on Pareto 80-20 rule, priority levels of test cases to be executed, development of test plans and scripts, and conversion of those scripts to Confidential, the automated test tool to be used for testing.
  • Assisted in development of project plan (utilizing Microsoft Project) used for weekly reporting to upper management of resource allocation and for gathering data for test execution.

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