We provide IT Staff Augmentation Services!

Quality Assurance Support Engineer Resume

Tinton Falls, NJ


Professional analyst with 12 years of experience successful in providing project management and quality assurance testing for mission critical proprietary and integrated software applications


  • Create Test Plans and Test Cases
  • Quality Assurance Testing, Analysis and Certification
  • Training Presentations and Demonstrations
  • Software Release Management
  • Application Software Support
  • Project Management
  • Team Leader
  • Technical Writing and Documentation
  • Collaboration and Liaison with Software Vendors, Application Development and Business Units


Operating System: Windows Server R2, Solaris 10, MAC 10.1, Windows Desktop 7 - 10

Software: Hyper-V, VMware, MS 2013, Outlook, Exchange, MS-SQL, MS Word, MS-Visio, MS Excel, MS SharePoint, MS PowerPoint, Office 365, SalesForce, ITSM ServiceNow, GBS IQ-Suite, IBM Notes Domino 5-9, DAMO, iNotes, Sametime, QuickR, Skype, Chrome, Internet Explorer, MS Edge, Symantec, Trend Micro, McAfee, Sophos, Cisco WebEx, Cisco VPN, Cisco Communicator, Citrix Goto Meeting, ClearSwift Mailsweeper, Meridius Anti-Spam, IMtegrity, Textpad, Ultraedit, Base64 Utilities, Oracle, KSH, Putty, MFT, JIRA, IIS, .NET, KCS, Adobe Acrobat, FTP/S, SSL, LDAP, Active Directory, Intelliwatch, WhatsUp Gold, DXL(XML)-2-NSF Utilities

Language/Scripts: Notes Formula, LotusScript, Windows Batch Scripting, KSH Scripting


Confidential, Tinton Falls, NJ

Quality Assurance Support Engineer


  • Create test plans and test cases for software fixes, enhancements and new versions using JIRA and MS - Visio
  • Perform testing and analysis of reproduced software issues, fixes and enhancements for certification using SQL and scripts
  • Collaborate with application development, quality assurance teams and software vendors for escalated issues using JIRA
  • Assist global support teams for high priority software issues, production outages and fixes using WebEx and GoTo Meeting
  • Liaison with customers and internal teams concerning software issues, fixes and enhancements using SalesForce and JIRA
  • Installation and administration of testing lab servers, clients, applications and domains using MS-Windows and Lotus Notes
  • Create knowledgebase documentation, awareness bulletins and informational notices using KCS and MS-Word
  • Provide training presentations and demonstrations for internal teams, customers using MS-PowerPoint
  • Create incident trending analysis reports of outstanding requests per global region for management review using MS-Excel
  • Create software release documentation for newly released software patches, enhancements and versions using MS-Word
  • Analysis of system performance metrics to recommend best practices and software up-selling
  • Perform global application support for professional services and sales teams for software implementation and upgrade issues
  • Perform software release management to provide fixes, service packs, enhancements and major versions to global customers
  • Maintain software license data and authorized customer contact information in Salesforce and ITSM ServiceNow
  • Proactively communicate with customers by OutLook, Phone and ITSM ServiceNow to provide status updates and requests
  • Provide analysis and resolution of software issues using server console, logs, memory core dump files and dxl/xml data files
  • Research software issues using internal and vendor knowledgebases, JIRA, SalesForce and ITSM ServiceNow systems
  • Provide 24x7x365 on-call coverage for production outages, critical issues and urgent data conversion requests
  • Administer and support customer accounts for SFTP using Putty and MFT for secure file transfers

Hire Now