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Quality Assurance Lead Resume

Santa Monica, CA


  • 15+ years of experience in Sr. QA, QA Lead, QA Manager, Business Analyst, and Project Manager roles
  • Quality and Process evangelist with Hands - On approach across entire product lifecycle
  • Experience with Agile, Waterfall, RUP methodologies across Onshore, Offshore, and Hybrid models.
  • Multi-faceted interpersonal skills spanning executive, management, technical, to support staff
  • Multi-faceted experience encompassing enterprise-wide to shop-size applications


Test: Functional, Performance, Responsive, Usability, Mobile, Web, Desktop

Programming Knowledge: C++, C#, Java, JavaScript, HTML, CSS, JSON

Test Platforms: Mobile, Desktop, Web, Web Services

Browsers: IE 9+, Chrome, Firefox

Test Tools: HP, TFS, IBM-Rational ALM/QA Tools, Selenium w/TestNG (C#), Coded UI, Twist-Sahi.

Dev/CM Tools: GitHub, Hudson/Jenkins, Mingle, Rational Tools, HP Tools, MS ALM Tools


Confidential, Santa Monica, CA

Quality Assurance Lead


  • Managed team of 7 testers (gifted individuals - in the spectrum) using agile/scrum methodology
  • Created test plans, test cases, and QA processes.
  • Interfaced and collaborated with dev team on Sprint scope
  • Provided daily QA metrics/progress on testing and issue resolutions

Application: Web-based Casting Director Application

Test: Black Box, Test Automation, User Stories

Tools: Team Forge, IE Brower, Selenium-Java

Technologies: Javascript, Angular, HTML, CSS, SQL server

Confidential, Sherman Oaks, CA

Functional Analyst


  • Developed, maintained relationships with TV/Cable Network Distribution Executives
  • Formulated audience and revenue projections (conversion rate, audience pool, CPM)
  • Developed optimal return strategies and scenarios for talent casting (fan base size, target demo)
  • Developed TV show fact sheet (target demo, cast line up, synopsis, narrative, target sponsors)
  • Developed sponsorship kit with Product Placement SME (Obtained Dell product placement)
  • Developed/closed final distribution contract for tv show on Dish/Simply Me TV (150 million HH)
  • Delivered social media strategies, implemented web audience metric counters

Application: N/A

Test: Business Scenario testing: Audience Metrics

Tools: MS Office, MS Project

Technologies: Nielsen counter, Roku, Google Analytics

Business Domain: VOD/ Linear Distribution, Ad Unit, CPM, Ultimate, Projections, Episodic TV, SAG, IATSE

Confidential, Beverly Hills, CA

Lead QA Engineer/Lead Business Analyst


  • Developed Test Plans, and Test Cases, Requirements Docs, and reporting Dashboards.
  • Executed functional, performance, usability tests for smoke/regression and exploratory testing
  • Developed and maintained automated testing framework and milestone roadmap
  • Executed root cause analysis for defects, issues, and anomalies at DB and component level
  • Executed validation, testing for web, mobile, and FTP and web services
  • Coached and mentored testers, SME on process design and improvement, incl. release strategy

Application: Multi-domain/enterprise-wide TV Broadcast Program Scheduling for desktop, web and mobile platforms.

Test: Black & Grey Box, Web Services, FTP services, Coded UI test framework and tests

Tools: TFS, MS Test Manager, SQL Management Studio, Visual Studio 2012, Coded UI Tests, SoapUI, Wireshark, Excel, Browser Stack, Kanban, Agile

Technologies WPF, XAML, XML, C#, FTP, SQL Agent, CSS, HTML

Business Domain: Linear/Non Linear TV programming, VOD, Nielsen Ratings, Ad Unit Pricing, Episodic Amortization,, Sweeps, UpfrontDISNEY Technology Solutions & Services, Burbank, CA

Lead Quality Assurance/Business Analyst

Confidential, Glendale, CA


  • Created/executed use cases and manuals from discovery documents.
  • Created test plans, test cases, test estimates, and reporting dashboards
  • Managed defects, requirements, change management, reporting for project stakeholders.
  • Developed defect workflow and defect reporting guidelines.
  • Developed Excel Dashboard reporting

Application: Corporate Real Estate, Project Costing, and Warehousing application

Test: Black Box, FTP Services

Tools: SAP, Meridian Software, MS Excel

Technologies: SAP, C#, SQL

Business Domain: Project Costing, Cost Accounting, Corporate Finance, Corporate Real Estate, Warehousing

Confidential, Los Angeles, CA

Senior QA Consultant


  • Developed test automation strategy (POM) for regression test suite (1200 test cases)
  • Developed automated test case life cycle (sandbox, maintenance, release)
  • Managed daily offshore automation team (6 engineers) and test automation infrastructure
  • Provided SME support for Technical Support team (1700 hospitals)
  • In charge of trouble ticket lifecycle: reporting (user story), processing, fix, release
  • Authored SOW, conducted interviews for test automation software engineers
  • In charge of trouble ticket life cycle: reporting, fix, testing, release
  • Managed Defect Back Log, Dev Team, and Test Automation Team (Offshore + Onshore model)
  • Provided SME support to Technical Support team (1700 hospitals)
  • Authored user stories, iterations road map, burn down charts, and scorecard
  • In charge of client-facing communication, issue resolution, escalation, and client crisis management
  • In charge of KPI monitoring and reporting

Application: Evidence-Base care and Order Set/ Clinical Decision Support application

Test: Black & Grey Box, Web Services, Browser-IE 6-9, Win XP, 7, ipad, root cause, DB testing, XML validation

Processes: Agile, Kanban, Scorecard, User Stories, Iteration, Retrospective, lean start up

Tools: Quality Center, Twist Sahi, TFS Test Manager, Mingle DB, GitHub, Jenkins,, Kanban, Agile, Burn down Chart

Technologies: C#, .NET, XML, FTP, SQL

Business Domain: Clinical Decision Support, Meaningful Use, Order Set, Plans of Care, Hospital Network, Evidence-based Care, Prescription, Drug, Dosage..EHR (Cerner, Epic, McKesson, AllScript)

Confidential, Los Angeles, CA

Web Integrator / QA Analyst


  • Configured informational web sites for Webinars/Seminars via custom Content Mgmt. System
  • Custom coding for HTML and Email forms, Geo coding for location mapping.
  • Code Level validation and browser compatibility testing

Application: Website

Test: Black Box, Browser Compatibility

Tools: Signup4.com website editor

Technologies: Adobe, CSS, HTML, Javascript, CMS (Signup4.com)

Business Domain: Webinars, Seminars, Conventions (BayerCropScience)

Confidential, Torrance, CA

Project Lead (QA) / Project Business Analyst


  • Developed test plans for functional/iterative testing for enterprise-wide SSO endeavor (12k emps)
  • Collaborated with Center of Excellence for process and benchmark-reporting compliance
  • Executed testing for functional validation (unit, integration, system) and password security for Desktop Single Sign On (DSSO) initiative.
  • Validated SSO authentication and SOX implementations for enterprise-wide protected/intranet applications and portal/gateway.
  • Validated and verified SSO object auto-provisioning life cycle across distributed identity vaults (IV).

Application: Intranet Portals ( Confidential Business Gateway, Dealer Daily)

Test: PeopleSoft HR, eDirectory, Active Directory, Site Minder, DirXML Driver, XML, SOAP, RESTful Services.

Tools: iManager, iMonitor, console1, Softerra, AD Snap Ins/MMC, XML Test Harness, Rational ClearQuest, Rational ClearCase, Rational Test Administrator

Technologies: PeopleSoft HR, Active Directory, Site Minder, DirXML driver, LDIF /LDAP, Identity Management, Single Sign on, SOX, Authentication, universal password, user object auto-provisioning

Performance Test Lead



  • Managed End-to-End performance testing of technology stack for in-vehicle navigation system
  • Created a test plans and performance benchmark process for vendors partners, and external departments
  • Executed & led Joint Application Testing (JAT) for performance testing for internal stack and customer-facing applications: load, endurance, and spike testing
  • In charge of performance testing roadmap, reporting, and requirement adjustments

Application: Vehicle Navigation System (Telematics), Vehicle Owner Portal (Lexus Insider)

Test: Functional, Performance, Web Services, Web, Message Queue, FTP

Tools: Rational Robot, Rational Performance Tester, Rational ClearCase,, Rational Test Administrator, Rational Clearquest, Mercury Loadrunner, Soap UI, JMeter

Technologies: ESB, SOA, Network Cloud, AJAX, POI Mapping, Web Services, Batch Services, Message Queue.

Business Domain: Automotive/Vehicle Navigation Systems, Telematics

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