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Quality Management, Product Management Resume

Arlington, VA

SUMMARY:

  • Oriented professional with diverse experience in Software Quality Assurance, Confidential Product Management, IT Program Management, Independent Verification & Validation (IV&V), Business Analysis, Process Improvement, and Financial Budgeting and Forecasting. Highly experienced in Software Testing and Test Management, Systems Development Life Cycle (SDLC), Quality Management and Change Management processes.
  • Leadership experience working in strategic and advisory roles reporting to Senior Executives; performed key roles in problem solving & issue resolution, implementing best Quality Management processes and procedures, Qualitative and Quantitative Metrics gathering & Project Portfolio Management
  • Managed large complex IT programs, that involved implementing COTS products in Confidential & Financial domains; Technical expertise to create and implement effective strategies and provide thought leadership in managing applications throughout the SDLC process
  • Experience with organizing, directing, and managing contract operation support functions, involving multiple, complex and inter - related project tasks
  • Experience maintaining and managing the client liaison and relationship at the senior levels
  • Expertise in managing and supporting Enterprise level Quality & Test Management Office to ensure the standards and best practices are implemented, to avoid defect escapes in to production, report and track metrics on test execution, defects management, and production operational incidents
  • Testing Subject Matter expert responsible for Managing the testing activities in each phase of Software Development Life Cycle such as Project Scope, Requirements, Business Design, Detailed Technical design, Test planning, Requirements Traceability, System/Integration testing, Regression testing, User Acceptance Testing, Deployment & Production support
  • Create process improvement measures, coach the project teams and assess the process and deliverables by conducting audits and implementing controls
  • Provided quality assurance oversight of written program Standard Operating Procedures (SOPs) and managed programs to meet Compliance (SOX, HIPAA/PII, 508 and Confidential )
  • Developed and implemented procedures supporting CMMI, ISO and Six Sigma audits
  • Created and Maintained Independent Verification and Validation (IV&V) plan that consists of scope, approach, strategy, resources, and schedule of the Verification and Validation activities of Medical Records for Separations Processing ( Confidential ) to ensure the work product meets Confidential (M&RA) requirements; certified project readiness for production at the end of IV&V process
  • Experience engaging with customer and contractor personnel to formulate and review task plans
  • Managed risk & Compliance by implementing Internal quality controls and governance to maintain quality, integrity and security across various programs
  • Demonstrated ability to deliver portfolio of projects on schedule and under budget, developed, tested and integrated new technologies, achieved superior client satisfaction, supported sales, and developed staff members

SPECIALTIES:

IT Strategy, Risk Management, Information Systems Auditing, IT Governance, Agile Methodologies, Test driven development (TDD) & Test d Confidential management and Automation.

TECHNICAL SKILLS:

Tools: HP QC, ALM, QTP, Confidential Rational Robot Test Manager, Clearquest & Requisite Pro, Selenium, Protractor, TestComplete, JAWS, crossbrowsertesting.com, LoadRunner, WebPerformance, Protractor, SQL, NoSQL, Angular JS, Microsoft technologies (SQL Server 2013, C#, ASP.NET), Java,, TOAD, Informatica, SoapUI, Webservices, SOA services testing & automation, DOORS, Oracle, SQLServer,Perl

Methodologies: RUP, ITIL, Waterfall, V-Model, Agile

Tracking tools: JIRA, Confluence, RMsis

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Quality Management, Product Management

Responsibilities:

  • Managed testing applications that involve health benefits administration, benefit plan administration, Claims processing and payments with UMR
  • Responsible for Software Quality Assurance, including Test Processes, Test Plans, Scripts, Test Cases, RTM, Defects Management, Change Management and Production Support
  • Responsible for all aspects of quality project delivery (estimates, resource fulfillment, task management, scheduling, risk management, forecasting test case execution, defect management and test progress metrics);
  • Analyzed product requirements with members of the project/product delivery team and devised the testing strategy; aligning a risk-based test approach mitigating risk exposure within all phases of testing; utilizing automated testing tools
  • Prepared and presented annual budget forecast and variances
  • Created and maintained reusable test harnesses and constantly improved the quality and test delivery across multiple projects
  • Managed team knowledge development and to ensure expertise for key application testing, system deployment and cross- of team members
  • Led quarterly brown bags to the Tester CoP regarding best testing practices, industry standards, new tools and technologies; led Shared automation services group and expanded automation efforts
  • With continuous test automation, reduced manual testing costs and time by over 40%; executed automation tests for every build in test and production environments

Confidential, Reston, VA

SDLC Internal Controls Quality/Test Manager

Responsibilities:

  • Ensured the projects follow Enterprise SDLC standards, controls and compliance; Verified that the project deliverables during each phase of SDLC from Initiation to Implementation meet the standards and the best practices created and maintained by PQO and the CoE teams
  • Implemented quality controls across SDLC & created qualified and quantified metrics to measure the performance of software delivery
  • Assessed quality issues to determine risk level and appropriate resolutions to meet productivity, quality, and corporate risk goals and objectives
  • Detected errors, gaps and risks and documented findings; ensured the findings are remediated and closed in a timely manner
  • Conducted quality checks through each phase of SDLC from Initiation through Deployment and documented the gaps and findings, coached the teams in following the standards, verified the risks are pro-actively documented and remediation plans are in place
  • Planned and managed testing program, including supporting the test standards and methodology, creating test strategy and test plan, assignment of staff to testing specific projects, and budgeting/allocating resources to testing program
  • Created and published reliable quality dashboard metrics to executive management

Confidential, Reston, VA & Charlotte, NC

Test Program Manager/Delivery Manager

Responsibilities:

  • Developed test plans and testing processes to test Confidential Cable TV and set-top box software
  • Developed, maintained and audited an overall quality of the program for the account that has exceeded the expectations and met the service needs of the customer
  • Spearheaded cost reduction methods, created and managed onsite and outsourcing teams overseas
  • Reduced manual regression testing by over 50% with continuous automation efforts
  • Integrated with Scrum project management process and managed test team meet Sprint goals
  • Created and published reliable quality dashboard metrics to executive management

Confidential, Rockville, MD

QA, IV&V & Compliance Manager

Responsibilities:

  • Responsible for QA Compliance and Control Officer of program risks and risk mitigation
  • Focused on CMMI Level 3, acquired and Administered Enterprise level tools that enhanced productivity, version control & traceability
  • Created and Maintained Independent Verification and Validation (IV&V) plan that consists of scope, approach, strategy, resources, and schedule of the Verification and Validation activities of Medical Records for Separations Processing ( Confidential ) to ensure the work product meets Confidential (M&RA) requirements; certified project readiness for production at the end of IV&V process

Confidential

Project Manager/Test Manager/Test Lead/Analyst

Responsibilities:

  • Managed up to $10Million outsourced project budget and ensured the project meets the budget and the timelines supporting strategic planning and best testing practices
  • Played a major role supporting the client to become Confidential (Payment Card Industry) Compliant in 2008
  • Established the SQA function to include software testing and configuration management
  • Introduced use-case analysis for test scripting for better business alignment
  • Implemented an Enterprise Change Control Board ( Confidential )
  • Implemented Requirements Trace Matrices and Issue Tracking tools
  • Cultivated a Service Oriented methodology within Technology groups in support of Business needs
  • Coordinated with Program Management Office (PMO) for software release dates
  • Modeled Bottoms-up estimates during project planning and assisted Management to create Microsoft Project Planning tasks and budget management
  • Utilized project management tools and techniques to manage software releases per year
  • Pursued methods to raise professional standards thru, peer and process reviews
  • Oversaw staff of Confidential ’s and consultants including staff performance objectives and reviews

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