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Senior Qa Manager Resume

Woodland Hills, CA

SUMMARY:

  • Senior level IT Quality Assurance Manager with extensive experience in Software Development Lifecycle (SDLC), QA Best Practices, Test Process Improvement (TPI), Project Management and collaborative team efforts across multiple geographical sites including onshore/offshore models.
  • Inspire team building and collaboration to maximize task efficiency and work effort meeting defined deadlines within cost.
  • Program and test project management for all sized programs up to 10M+ including requirements, development, and testing oversight/management.
  • Continual experience in people management including performance management, coaching, organizational design/restructures, leading out the hiring process, administering layoffs, and promotion selections.
  • Equal experience in vendor management including performance management, designing organizational structures, interviewing, service level agreement compliance, and team building within IT.

PRACTICED SOFTWARE METHODOLGIES:

  • Agile, Waterfall, V - Model, Test Process Improvement (TPI)
  • Management: MS Office Suite, MS Project Office, PlanView, other various project management tools
  • C++, Java
  • JIRA, Test Director/Quality Center/ALM, SQA Rational Suite, Mercury LoadRunner, QTP (automation), SHUNRA, ProTest Orthogonal Array tool, CTE tool, AppScan, SQL, TeamTrack, Lotus Notes, RequisitePro, Oracle db, Sharepoint, Daptiv

EXPERIENCE:

Senior QA Manager

Confidential, Woodland Hills, CA

Responsibilities:

  • Currently responsible for the oversight of senior resources called Test Program Managers where they manage complex and large test projects that are 3M+.
  • Average team size is 90 resources including staff and vendor partners.
  • Have a dual responsibility to mentor the team and to inspire their best performance as they manage test project teams.
  • In addition, I serve as a people manager and perform vendor management functions such as candidate selections, measuring performance, and team building.
  • Oversight of an average of 90 enterprise test projects to ensure alignment to testing methodologies, appropriate Test Program Manager and support resource staffing, overall project status, and troubleshooting of project risks and issues.
  • Collaborate with project stakeholders regarding staffing, risk mitigation, and test approach and disciplines.
  • Manage staff including conducting performance reviews, coaching. monthly 1:1 sessions, and succession planning.
  • Manage 3 - vendor engagements includes, candidate interviews, on-going, mentoring, team building, budget, and performance management.

Senior QA Manager

Confidential, Thousand Oaks, CA

Responsibilities:

  • Manage an onsite/offshore vendor engagement for KTLO, minor enhancement and bug fix testing efforts that include smoke, functional, automation and performance testing across 10-business units.
  • Manage an onsite/offshore vendor engagement for project work that includes functional, automation and performance testing across 10-busness units.
  • Manage daily operations of the testing services including global client interfacing, work effort estimates, deliverable approvals and vendor contract adherence.
  • Defined and manage the performance testing service that includes quality measurements, client satisfaction ratings and process improvement.
  • Align all vendor testing activities to the company’s Standard Operating Procedures for a regulated environment.

Senior Test Manager for PMO Office

Confidential, Woodland Hills, CA

Responsibilities:

  • Program Test Oversight working with Test Managers for over 14 business areas for all test phases including Smoke Tests, Integrated Tests, Functional Tests, End to End Tests, UAT Tests, Model Office and Post Production Validation testing.
  • Quality Reviews of the Test Process for Critical Path Business Units including providing a Maturity Score and evaluating remediation activities.
  • Project Manager for program testing activities including establishing test phases, identifying test strategy, defining test plan, timeline for test planning and managing test execution.
  • Program Point of contact to over 21 Test Managers, Program Director and over 4 vendor client/partner relationships.

Program TCoE Leader

Confidential, Woodland Hills, CA

Responsibilities:

  • Responsible for test delivery including functional, regression, automation and performance teams in a complex environment.
  • Oversee test process and test deliverables in an onsite/offshore model of approximately 130 resources.
  • Project Manager for test initiatives of regression and automation build-out, test case optimization designs, test data management solutions, test processes and metrics.
  • Point of contact to client and internal Stakeholders.
  • Oversee utilization and resource allocation for test releases and UAT staff augmentation efforts.

Director of Quality Assurance

Confidential, Woodland Hills, CA

Responsibilities:

  • Project Manager for large (1M+) to medium sized projects and Maintenance Releases where timelines were managed for several business units adhering to SDLC process and standards in each project phase.
  • Create testing estimates for all sized projects including planning and execution hours that helped define project timelines. Estimates included all types of testing (ie. Functional, Automation, Performance, Load and Security).
  • Manages Software Development Life Cycle for Test by assessing, implementing and maintaining SDLC test processes and its artifacts where escaped defects were reduced by 27% over time.
  • Manages Test Process Improvement (TPI) by evaluating, implementing and measuring the maturity of key test processes where current test processes improved over time.
  • Manages Escape Cause Analysis process for over 20 user systems including assessing defect reasons and implementing remediation solutions including assessing test efficiencies in order to produce the best test coverage for user systems achieving significant reduction in escaped defects.
  • Partner with offshore vendors, transitioning from onshore/offshore models responding to the needs of the business.
  • Manages a medium sized test team including evaluating performance, administering discipline, creating plans and providing mentorship opportunities.
  • Created and maintained a career path matrix for the test staff that is customized for the skill set needs of the user systems and competitive with industry standard.

Senior Manager of Quality Assurance

Confidential, Woodland Hills, CA

Responsibilities:

  • Successfully lead test team through a merger and acquisition and integration with 2 other test sites.
  • Test Manager for a multi-million-dollar project that included 150+ onsite and offshore test resources that implemented per test schedule and defined cost.
  • Responsible for maintaining SOX key tests goals achieving 100% compliance by audit.
  • Increased test coverage by adding variable datasets for test case reuse and using orthogonal array tool to maximize testable data combinations.
  • Defined and implemented automated service testing reducing manual regression time by 60%.
  • Managed complex test data process, including incorporating personal identify information (PII) data requirements into testing process.
  • Incorporated security application scan testing into formal testing process identifying new security defects on Internet systems.
  • Met all test release deadlines overcoming fluctuating requirements, reduced testing time and unplanned environment downtime.

Test Lead

Confidential, Woodland Hills, CA

Responsibilities:

  • Created Test Strategies for projects under test that defined test approach.
  • Provided for team members on testing techniques and testing tools in order to accomplish testing goals.
  • Reviewed test cases and test case results of team to ensure quality.
  • Resolved defects and testing issues with the development and test team in order to stabilize the builds.
  • Communicated the stability of the build to the IT Development Manager and Test Manager based on test results.

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