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Qa Lead/manager Resume

Boston, MA

SUMMARY:

  • I have over 20 years of Quality Assurance leadership experience. I bring strong leadership and team building skills combined with technical hands - on ability.
  • Over 7 year’s experience working with the agile development process methodologies.
  • I have developed, tested, and deployed complex client/server and web-based applications on all major hardware and software platforms in multiple languages.
  • I am equally adept in UNIX and Windows operating systems and system administration.
  • I have participated in all phases of the SDLC and have hands on experience in all aspects of software testing including unit testing, system testing, acceptance testing, load testing, stress testing, and usability testing, and test automation.
  • I have 10 years experience leading projects using the HP Quality Center/Test Director application.
  • I am dedicated to Total Quality and the delivery of quality applications in a rapid development environment, and have superior mentoring and customer facing skills.

TECHNICAL SKILLS:

MS Office: Word, Excel, Power Point, Project

Testing/Documentation Tools: HP Mercury/Quick Test Pro/HP ALM/Load Runner, PVCS Tracker.

Applications Servers: Weblogic5.1, Netscape IPlanet, Sun One

Databases: MS SQL Server, Oracle 7/8/8i/9i/10g/11g RDBMS

Languages: JAVA, SQL, ANSI C++, Visual Basic, Xwindows

Standards: Agile, J2EE, HTML, XML, Windows

PROFESSIONAL EXPERIENCE:

Confidential

Lead Coordinator

  • Worked with business partners during UAT execution, reported back daily on test status, and give weekly updates on defect tracking and send out open defect report.
  • Worked with the business users to create functional/regression UAT
  • Participating in project meetings and reporting test status.
  • Write UAT Test cases for new project & enhancements.
  • Execute UAT test cases with the business users.
  • Reviewing the requirements and developing test scenarios.
  • Lead the User Acceptance testing implementing HP ALM.
  • Planning and execution of Quality Management activities.

Confidential, Boston MA

QA Lead/Manager

  • Reviewed and approved test cases using HP Quality Center.
  • Conducted test case execution during the testing phase using HP Quality Center.
  • Opened defects during the execution phase of testing using.
  • Lead software tests using HP Quality Center automation tools, recorded data and results, and communicated these results to both the software developers and the manager of development for appropriate action.
  • Work closely with the project management teams, validating that products are compliant with contract requirements, processes and procedures, CMMI models, and System Development Life Cycle frameworks.
  • Planning and execution of Quality Management
  • Recommending systems enhancements needed to improve operational efficiencies.
  • Planning, coordinating, development, execution and maintenance of manual functional and regression tests.
  • Tracking and publishing QM metrics throughout the project lifecycle, including root cause analysis of defects.
  • Reviewing the requirements and developing test scenarios.

Confidential, Boston MA

Software Quality Assurance Lead

  • Participating in project meetings and reporting test status.
  • Wrote UAT Test cases for new project & enhancements.
  • Conducted test case execution during the testing phase using HP Quality Center.
  • Hands on testing experience during the execution of the test cases during the UAT testing phase.
  • Opened defects in HP Quality Center during the execution of the UAT testing phase.
  • Lead software tests using HP Quality Center automation tools, recorded data and results, and communicated these results to both the software developers and the manager of development for appropriate action.
  • Lead Testing Effort for the Trade Flow Applications.
  • Planning and execution of Quality Management activities.
  • Transition to Quality Center as manual test case repository.
  • Planning, coordinating, development, execution and maintenance of manual functional and regression tests.
  • Driving Quality Management practices throughout the project lifecycle by collaborating and working proactively with the project team.
  • Functional testing where applicable including positive and negative test cases.
  • UAT where applicable including use cases, scenarios.
  • Building a test data repository to link test cases with required data.
  • Tracking and publishing QM metrics throughout the project lifecycle, including root cause analysis of defects.

Confidential, Westwood, MA

Software Quality Assurance Team Lead

  • Coordinating test activities with the Project and Development teams.
  • Participating in project meetings and reporting test status.
  • Reviewing and guiding the work of other QA Analysts.
  • Reviewing the requirements and developing test scenarios.
  • Executing system test plans noting test progress and capturing results
  • Documenting system issues clearly so that they may be recreated by developers.
  • Communicating test results to developers in a timely manner.
  • Documenting system modifications in the Release Note database.
  • Maintaining a high level of user expertise of internal systems.
  • Recommending systems enhancements needed to improve operational efficiencies.

Confidential

Software Quality Assurance Lead

  • Planning and execution of Quality Management activities.
  • Planning, coordinating, development, execution and maintenance of manual and automated functional and regression tests.
  • Driving Quality Management practices throughout the project lifecycle by collaborating and working proactively with the project team.
  • Collaborate and development on code walkthroughs and unit and integration testing.
  • Tracking and publishing QM metrics throughout the project lifecycle, including root cause analysis of defects.
  • Evaluation of go-live risk via a written Quality Assurance Assessment.

Confidential, Andover, MA

Sr. Project Manager Software Quality Assurance Engineer

  • Lead the manual testing of the Web, mainframe, data warehouse, and control systems.
  • Increased Automation of client server and web based applications by 50%.
  • Implemented and supervised the HP Quality Center/Test Director application into the testing process.
  • Developed QA engineering standards and metrics using the HP Quality Center application.
  • Developed QA project plans.
  • Partnered with the Putnam Information Technology division and business sponsors to develop detailed business requirements and functional documentation and testing strategies.
  • Worked with Development and Services to employ best practices in the area of requirements analysis, capacity planning, software development, code promotion/deployment, defect tracking, functional testing, performance/load testing, and software quality improvements.
  • Determine overall testing strategy, testing scenarios and detailed test plans necessary for each type of systems. (Mainframe, client /server, Siebel, Data Warehouse, Peoples soft, web...)
  • Developed and maintained testing status reports for senior and middle management.
  • Tracked all testing scenario results from initial testing through regression testing, and to production turnover testing.
  • Improved customer expectations with on time delivery and support of high quality customer solutions.
  • Oversee transition of software from user acceptance into production.

Confidential

Project Manager Software Quality Assurance Engineer

  • Ensured successful business implementation of re-engineering/service enhancements through communication and promotion of initiatives.
  • Implemented formal testing process for web based applications.
  • Implemented new defect tracking process and software.
  • Developed and executed business acceptance plans according to project objectives.
  • Managed impact analysis of systems initiatives with various Putnam operations business unit project teams.
  • Functioned as the liaison with Information Systems and Operations regarding all system issues through analysis, design, testing and documentation.
  • Ensured all system enhancements and new services met stated objectives.
  • Analyzed and monitored systems issues and post implementation inquiries.
  • Promoted from Project Manager to Sr. Project Manager in 1997.

Confidential

Software Quality Assurance Engineer

  • Developed and executed business acceptance plans according to project objectives.
  • Ensured all system enhancements and new services met stated objectives.
  • Functioned as the liaison with Information Systems Division and Operations regarding all system issues through analysis, design, testing and documentation.

Confidential

Order Room Supervisor

  • Supervised a staff of nine individuals for the daily operations of processing trades and settlements of money into client’s accounts.
  • Ensured accurate and timely payment, investment, valuation, allocation, reporting, and record keeping.
  • Provided quarterly information to employees.
  • Provided statistical and ad hoc reports to senior management.

Confidential

Client Support Administer

  • Developed and foster positive working rapport as the primary contact for the Confidential .
  • Provided up-to-date information regarding fund trading transactions processing, account maintenance, and problem resolution.
  • Proactively administer daily service requirements of back office interactions.

Confidential

Customer Service Representative

  • Handle high call volumes from Shareholder and Brokers.
  • Initiate problem resolution via memos and correspondence.

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