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Lead Analyst / Qa Resume

New York, NY

SUMMARY:

Compliance, Legal & Business technologies customization, testing and implementation, functional requirement development & management, UAT management, user access management, process and procedure development, data quality management, project management, resource management, project deliverables management, stakeholders management, production support and monitoring, agile and waterfall methodologies, technology evaluation and selection, IT Audit execution and management

TECHNICAL SKILLS & EXPERTISE:

Mantas/Prime Alert & Case Management System, Oracle Financial Crime Compliance Management System, BSA/ Confidential, KYC/ Fenergo - On-boarding, LexisNexis, OFAC, Machine Learning, CDD, Negative News /PEP screening, AXIOM, Data Quality, PCI DSS, HIPAA, ITIL, SQL, Toad, Basic Unix/Linux, Python, Java, Windows, XML, QA Governance, QTP, Selenium, Load Runner, Visual Studio, AppScan, QC, JIRA, Audit, understanding and knowledge of MIFID II compliance

WORK EXPERIENCES:

Confidential, New York, NY

Lead Analyst / QA

Responsibilities:

  • Leading business efforts to test and implement front to back surveillance on Confidential platform using Confidential Intelligence Server (AIS) and Risk Case Manager (RCM) tool
  • Working closely with Business and development teams in terms of business requirements developments and translating them into functional requirements for the development and QA/UAT/Model Validation
  • Leading and managing the UAT efforts, ensuring the end-to-end system availability for business testing, working closely with business teams to execute testing, logging and resolving issues during UAT execution
  • Testing and validating Alert detection logic
  • Testing and validating Alert detection rules
  • Testing and validating detection rules threshold
  • Testing and validating rules scoring
  • Testing and validating occurrence scoring
  • Testing and validating Amount, Balance and Volume scoring details
  • Testing and validating DART- detection and research tool functionalities, ensuring the data interfaces are available and functional, including data details, ensuring data validity, completeness for review and reporting
  • Testing and validating Alert data details, ensuring data validity and completeness to make a sound decision
  • Testing and validating Confidential SAM v5.8, ensuring available functionalities are working as expected before business perform User Acceptance Testing
  • Performing high level system configuration that included threshold and scoring value setup, ensuring the configuration changes producing the expected results
  • Documenting and logging (QC) defects discover during test execution, following up on defects to ensure timely solution and re-testing in QA environment
  • Trouble shooting issues, that included functionalities, data, business process failures and performance issues
  • Performing technical root cause analysis and outlining corrective action for given problems

Confidential, New York, NY

Lead Technology Analyst

Responsibilities:

  • Led Confidential Intelligent Detection project, ensured successful delivery of quality products with focus on: user satisfaction, quality of services and business growth
  • Led and ensured that the Detection System is capable of trade monitoring, generating alerts, order record keeping and transaction reporting
  • Involved in Machine Learning technology selection, evaluation and implementation, including Algorithm development initial phases
  • Involved in tool's architecture, functional design & framework, assisted Engineering team with out of box thinking and ideas to make the tool effective and user friendly
  • Developed friendly and professional relationships with Dev, IT Infrastructure and Business teams, served as a single point of contact for clients on enhancement efforts, provided assistant in resolution of critical business and technical matters, provided quality products & services
  • Worked closely with Business and UAT teams to ensure appropriate functional and technical support, included preparing and facilitating training sessions and demonstrations to the business users
  • Worked closely with Business Stakeholders in defining, analyzing and documenting, user requirements, procedures, problems and led joint design efforts to offer a new solution or value proposition to customers
  • Led requirement development activities, included requirements review & sign off, test scenarios, test cases and test plan development and sign off, ensured there are 100% functional & system test coverage
  • Managed Confidential database, included testing, integrity, accuracy and quality of big data to ensure that accurate and complete data flows through the Transaction Monitoring and Filtering Program
  • Involved in BSA / Confidential detection scenarios development that are based on the Risk Assessment with threshold values and amounts set to detect potential money laundering or other suspicious activities
  • Involved in the development of investigative protocols detailing how alerts should be generated & investigated by the Transaction Monitoring system including the process for deciding which alerts will result in a filing
  • Tested and validated that the source systems (Mantas/Prime/314a) generating Alerts and these Alerts being fed into the Case Management system for further processing
  • Tested and validated Confidential Case Management system, included Alerts input from source systems, Due Diligence and Case Disposition functionalities
  • Performed end-to-end pre and post implementation testing of the Transaction Monitoring systems, testing included workflow, data mapping, detection scenario logic, model validation, data input and output
  • Tested and validated the integrity, accuracy and quality of big data to ensure that accurate and complete data flows through the Transaction Monitoring and Filtering Program
  • Tested User Management System, included user roles, user functions and user access to the Alert and Case management systems
  • Developed test scenarios, test cases and test plans, included managing UAT testing efforts, ensured the execution of all business critical and high test scenarios and test cases
  • Led defects management efforts, ensured that defects are appropriately identified, documented, tracked and resolved in timely fashion

Confidential, New York, NY

Lead Technology Analyst

Responsibilities:

  • Supported the business efforts to improve and enhance the day-to-day technical operations of the Regulatory Compliance Technology systems for monitoring, order record keeping and transaction reporting
  • Involved in technical functional specification development of the tool, including framework enhancement and modification
  • Worked closely with senior stakeholders to understand Business needs to enhance the existing applications, and define improvements in the Alert/Case management and workflow to gain operational efficiencies
  • Gathered and managed functional requirement specifications, and performed analysis to ensure that requirements are accurate, clear and complete
  • Performed detail functional testing based on scenarios configuration and logic, ensured that the Actimise/alert management system generating Alerts based on define scenarios and threshold
  • Performed detail functional testing, validated that generated Alerts being fed to Case Management system in real time, validated system for Due Diligence and Case Disposition functionalities
  • Performed detail KYC/Fenergo-On-boarding system testing, validated system's ability to assess Know Your Customer functionalities, validated enterprise-wide database connections and data sources to generate reports on real time bases
  • Performed data, system and process validation, including the review of data reconciliations between source systems and model inputs, thresholds, parameter settings, and baseline comparison of alerts
  • Validated features and functionalities pre-rollout and ensured quality issues and defects are appropriately identified, documented, tracked and resolved
  • Worked closely with business to developed UAT plan, test scenarios, test cases, use cases, process and data flow diagrams, and user guides for the program
  • Identified solutions that not only met the current need but have foresight into future situations with concern for reusability, risk mitigation, and alignment with firm strategy and regulatory climate

Confidential, NY

Quality Program Manager

Responsibilities:

  • Provided support for business initiatives related to quality management system (QMS), ensuring software and system quality throughout the SDLC, ensured products are thoroughly tested before production distribution
  • Managed Quality department and overall expectations pertaining to setting accurate schedules, costs and resources, ensuring service quality and meeting commitments in Agile and Waterfall environments
  • Led Quality program efforts that include defining the Quality purpose, goals & scope, including establishing the success, entry & exist criteria for assigned projects
  • Designed, developed & implemented effective Quality process & procedures with critical quality check points to ensure quality standards & goals
  • Implemented and managed test engineering key components that include test requirement gathering, test strategizing, test case and test data design, test execution and defect tracking & test environment management
  • Implemented and managed test management key components that include test estimation, test planning, test execution and monitoring, defect management (Jira/QC) and test communication
  • Involved in IT operation management activities, ensuring critical process and procedures in place, including business and IT security controls that ensures the high availability of critical business systems
  • Performed gap analysis on functional requirements, decomposed the requirement into detail test scenarios & test cases, ensured 100% functional coverage of the system
  • Worked closely with Agile/Scrum team, participated in sprint planning, attended daily meetings, ensured user stories and business requirements translated into functional test cases accurately
  • Led test automation efforts (QTP/ Selenium), including planning, scripting and execution, ensured business critical test cases and automated for regression and performance testing
  • Managed Data Warehouse testing efforts, including the implementation of extraction, transformation and loading (ETL) processes from external and internal sources
  • Supervised vendor testing efforts, ensured that data pass through defined ETL process, properly transforms for storage with proper format and structure for querying and analysis purposes
  • Performed tests to ensure that sensitive test data is masked properly and can be used for purposes such as software testing, analytics and user training
  • Reviewed performance test results with development, infrastructure and business groups to determine bottlenecks and proposed possible solutions
  • Managed test execution efforts, ensured all the critical, high & business process related test cases successfully executed, defects have been logged, reported & assigned for resolution
  • Managed vendor testing services, ensured vendor services included functional testing, integration testing, interface testing, database testing & E2E testing
  • Managed daily status meetings, provided daily status reports to stakeholders, business, development, infrastructure & other related groups
  • Managed QA test environment that include hardware, software, database, interfaces, test data and infrastructure
  • Managed daily status meetings, provided daily status reports to stakeholders, business, development, infrastructure & other related groups

Confidential, New York

Test Architect

Responsibilities:

  • Managed business initiatives related to revenue cycle management (RCM) improvements, including patient registration, appointments scheduling, treatments, billing and final payment
  • Managed Confidential activities, that included early estimation & planning, test execution management & reporting of all testing & assurance activities across the projects & application portfolios
  • Worked closely with business and development teams to review requirements, assists QA in development of comprehensive test strategy, test plans & test cases
  • Involved in Project Management, including initiation and planning phase, providing support for resources, time & test management
  • Ensured critical applications & systems thoroughly tested, issues recorded & reported for resolution, daily status reports provided to project stakeholders & other related teams
  • Led testing efforts to validate that HIPAA privacy rules have been fully implemented that comply with HIPAA privacy rules and protect PHI data
  • Tested & validated that the tool is able to identify the define sensitive Patient Health Information (PHI) data and performed encryption at rest and in transit
  • Tested and validated tool's ability to check each medical professional authorized to access and communicate PHI must have a “Unique User Identifier” so that their use of PHI can be monitored
  • Tested and validated tool's ability to automatically log off the system to prevent unauthorized access to PHI when a desktop computer or mobile device is left unattended
  • Led testing efforts to validate PCI DSS compliance, including network security scans to ensure a firewall have been installed and configured to protect cardholder data
  • Performed validation to ensure that card holder data have been encrypted before it can be transmitted to across open, public networks
  • Supervised 3rd party EDI testing efforts, ensuring adequate test preparations have been done, testing process is being followed and the results are satisfying business needs
  • Involved in test preparation activities that include training testing staff, setting up test environment, hardware and software

Confidential, New Jersey

Manager Business Systems (QA)

Responsibilities:

  • Led Guidewire Billing Module implementation project, created schedules, assignments, priorities and direction to IT associates and vendor personnel working on the implementation
  • Managed & Identify level of efforts needed, including time & resource management, test management, release management and production monitoring
  • Served as a single point of contact for clients on enhancement efforts, provided assistant in resolution of critical business and technical matters, provided quality products & services
  • Designed, implement and managed testing methodology, process and protocols, including the development of test plan, test case and requirements traceability matrix for all projects
  • Led QA efforts to create test scenarios, test cases & test plan based on functional requirements, including review & sign of the project deliverables by related groups
  • Implemented end-to-end test automation of a manual regression test suite for web-based app in a test automation framework written for QTP and Selenium
  • Managed & led end to end test execution efforts (SIT/UAT), including functional & business process testing to ensure correct functionalities & business process
  • Led data base (Oracle/MS SQL) testing efforts (using SQL queries) to ensure correct data in database tables, analyzing data for inconsistencies & reported issues
  • Reviewed issues on daily basis & ensuring that issues are correctly documented, reported and solution have been provided on timely fashion
  • Managed defects in HP Quality Center/Jira & following up to make sure they are resolved & tested in QA/UAT environments before the code distributed to the production
  • Interfaced & developed enhance relationships between IT, Business Stakeholders for better understanding of business needs and IT products and services ensuring Business expectations

Confidential, New York

QA Manager

Responsibilities:

  • Led Duckreek / Microsoft CRM applications enhancement project, created schedules, assignments, priorities and direction to IT associates and vendor personnel working on the implementation
  • Performed vendor management, including management of new software and services, POC, RFI & RFP, software and services evaluation & implementations
  • Managed & maintained the quality of testing efforts, ensuring correct insurance business process are taking place, including banking transactions like consumer deposits accounts & payments
  • Assigned tasks to test teams appropriately, ensuring QA staff understand their assigned tasks details & responsibilities as per project
  • Managed QA efforts to create test scenarios, test cases & test plan based on functional requirements, performed reviews for accuracy & acquired sign of the project deliverables
  • Designed and developed automated scripts in the QTP/Selenium test automation framework for new features, fixes and enhancements
  • Managed test execution efforts, ensuring all critical & high test cases have been executed & issues discovered during test execution have been logged, reported & assigned for resolution
  • Tracked and prepared reports of testing activities like test execution statuses, test results, test case coverage, required resources, defects discovered and their status & performance baselines
  • Performed evaluation of UAT test requirements to produce a set of logically structured test case packages to validate the most essential & risky business operations and functions
  • Monitored project health on daily/weekly basis, managed risks, issues, dependencies, and made decisions or recommendations for adjustments as necessary.
  • Interfaced and closely align multiple, dispersed work groups to strategic goals of the organization, including established communications channels between Business & IT for better understanding of business needs
  • Designed & implemented quality process and procedures, including detailed strategies and policy improvements that significantly enhanced the product development life cycle and ensured the highest degree of software quality

Confidential, New York

QA Manager

Responsibilities:

  • Managed a team of 10 on/off-shore analysts in challenging and dynamic Agile/Waterfall environments to ensure testing excellence & stability of software releases
  • Coordinated testing efforts among on/off shore QA staffs, ensuring end-to-end functional/system testing to validate requirements & business processes
  • Logged well detail defects in HP Quality Center/Jira & follow up to make sure they are resolved & tested in QA/UAT environments before the code distributed to the production
  • Managed efforts to create project artifacts, including test scenarios, test cases, test plan, test strategy & status reporting
  • Ensured all sign offs on deliverables (overall test strategy, test plan, test cases, etc.) and that testing meets governance requirements
  • Led PCI DSS compliance testing and implementation efforts, including IT Security testing to evaluate systems for vulnerabilities.
  • Validated software/systems for Access Control, Cross-Site Scripting & other IT Security standards.
  • Performed network security scans (AppScan) to uncover vulnerabilities in application, network and database systems, escalating risks & issues & working towards solutions
  • Involved in performance test design & result analysis activities, ensuring selected business critical test scenarios executed using Load Runner
  • Performed internal audits to ensure QA guidelines and requirements are being followed, met and satisfying company’s IT quality control standards & compliance policies

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