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Configuration Management/paradyme Management Resume

SUMMARY:

Configuration and Change Management, Business Analyst, Quality Assurance and Quality Control Management subject matter expert with over 20 years of progressive experience in, policy/process improvement, risk and requirements management, research analysis, records management, and document control. Certified in CMMi DEV SEI best practices and ACQ Quality Management, ITIL foundation, Lean Six Sigma (Green Belt), and Confidential Acquisitions. Experienced with MS Office Suite to include Access, Excel, Project, and Visio, Windows, MacOS, iOS, Android and Linux Operating Systems, Rational Tools (Requisite Pro, Clear Case and Clear Quest), Serena Business Manager, and Remedy Change/Service Management tools. PC/Mac hardware and software support to include installations, repair, technical support, and customized design/build solutions.

SKILLS:

  • Process Engineering
  • Technical Writing
  • Web - Development
  • Photoshop
  • Computer Hardware/Software installation, repair, and support
  • Windows support
  • OS X support

EXPERIENCE:

Configuration Management/Paradyme Management

Confidential

Responsibilities:

  • Works closely with various development teams, delivery teams, and systems administrators to streamline the build and integration.
  • Performs data migration tasks from artifact/code repositories to various system environments (Dev, Test, Prod, etc.) as a result of change/release requests.
  • Collects metrics on a quarterly and as needed basis in order to perform qualitative and quantitative analysis, create reports for management, and dashboard creation.
  • Subject matter expert who establishes controls and processes around CM functions as well as maintains configuration baselines and seeks automation to enable efficient processes.
  • Supports Enterprise Change Management activities, meetings, and workgroup sessions with data gathering, presentations, agendas, actionable items, and minutes.
  • Performs business analytics, technical impact analysis, metrics collection, and root cause analysis.
  • Writes Change Management process, policies, and procedures.

Enterprise Change/Software Configuration Management Project Team Lead

Confidential

Responsibilities:

  • Supports Enterprise Change Management activities, meetings, and workgroup sessions with data gathering, presentations, agendas, actionable items, and minutes.
  • Performs business analytics, technical impact analysis, metrics collection, and root cause analysis.
  • Writes Change Management process, policies, and procedures.
  • Trains Federal and Contractor staff on Change Management processes and procedures.
  • Support senior technical management through strategic planning, and managing milestones dates, status, and resource allocation.
  • Lead a team of technical staff who have the responsibility for Enterprise Software and Change Management.
  • Coordinate schedules, and assign duties to subordinates and ensure that assignments are completed as directed.
  • Collaborate, as necessary, with the government project manager, government senior leadership, and Program Manager to ensure that all activities conform to the terms and conditions of the contract.

Staff Business Analyst

Confidential

Responsibilities:

  • Collaborated with project teams to facilitate and coordinate project management throughout the Software Development Lifecycle (SDLC) to include process area audits and document control.
  • Created project plans and mentored project teams on existing processes.
  • Managed and maintained individual audit schedules and provided weekly status to senior management as requested.

Quality Assurance Specialist

Confidential

Responsibilities:

  • Developed and implemented technical review milestone processes, procedures, and training.
  • Collected and reported daily, quarterly, and annual operational and program metrics.
  • Prepared and presented QA process, policies, and procedures to senior and project managers.
  • Conducted product audits, prepared audit reports and checklists.

Senior Quality Analyst

Confidential

Responsibilities:

  • Supported evaluation and planning efforts for IT Process and Project Quality Assurance.
  • Monitored and assessed project health (schedule, cost, scope, and risk management)
  • Supported Enterprise Configuration Management and Enterprise Quality Management oversight by developing and implementing standard IT processes, policies, and guidelines across the program.Senior Enterprise Configuration Manager, CTGi/ Confidential Student Aid - 2008 - 2009
  • Developed the Enterprise Configuration Management Methodology Plan that laid the foundation for Configuration Management processes to include versioning and document control, change control, configuration identification, asset management, release management and other associated processes.
  • Supported both the implementation of the Enterprise Configuration Management Methodology and Enterprise Change Management Methodology plans.
  • Supported Enterprise Change Management activities, meetings, and workgroup sessions with data gathering, training, preparation of training materials, presentations, agendas, and minutes.

Quality Engineer

Confidential

Responsibilities:

  • Conducted program compliance audits, assisted with software testing, and conducted program peer reviews.
  • Developed and updated the Risk and Opportunity Management Plan, Quality Assurance Plan, Requirements Management Plan, and the Measurement and Analysis Plan.
  • Collected and reported monthly program metrics.
  • Represented QA on the project Risk, Technical, and Change Control Boards.

Configuration Manager

Confidential

Responsibilities:

  • Supported design, planning, and implementation of Enterprise Configuration Management reviewing plans, documents, and processes.
  • Participated in process improvement activities, maintained software and hardware baselines, and CM document and version control.
  • Collected configuration status accounting metrics.
  • Trained team members in the use of configuration management tools and implemented software quality standards.
  • Rational Clear Case/Clear Quest system Administrator.

Quality Control Engineer

Confidential

Responsibilities:

  • Conducted process audits and inspections on functional areas to ensure continuous improvement and conformity with customer service level agreements.
  • Ensured process, policies, and procedures were fully implemented and defined throughout the program, updating processes, providing training, and streamlining procedures as necessary.
  • Created QA processes, plans, and audit schedules and prepared audit briefings, status, and results.

Configuration Management & Document Control Specialist

Confidential

Responsibilities:

  • Developed Enterprise processes, policies and procedures for CM and Document Control, including requirements for records retention, configuration control, CMDB, and configuration status accounting.
  • Reviewed processes and plans to ensure accuracy, accountability, functionality, and conformity to set standards and trained personnel on proper process implementation.

Management Analyst

Confidential

Responsibilities:

  • Supported budget execution and tracking, client brief and meeting preparation, acted as access control representative for classified information, and a courier for classified materials.
  • Provided process improvement for administrative functions, tasks, and documentation.
  • Records retention and document specialist for the program.

Records Management Specialist

Confidential

Responsibilities:

  • Subject matter and policy expert for the records management department tasked with ensuring Confidential standards were properly implemented.
  • Managed the records management department ensuring the accuracy and efficiency of government procedures, and analyzed the records management system to ensure program quality and conformance.
  • Researched client standards and metrics in order to facilitate proper documentation and continuous process improvement

Business Analyst

Confidential, Upper Marlboro, MD

Responsibilities:

  • Managed a team of data entry clerks ensuring accuracy and productivity of records creation according to pre-established federal standards and requirements.
  • Researched and defined processes for documentation and process improvement.
  • Ensured the accurate execution of customer expectations by continuously reevaluating documentation methods and improving them to increase productivity and meet or exceed benchmarks.
  • Assistant Project lead on records management and data entry systems.
  • Maintained aircraft flight and maintenance data, publications, records, and prepared reports, and correspondence.
  • Used Navy and Marine Corps Quality Assurance standards to maintain, train, and manage the records management division, records management staff and professionals within the Quality Assurance division.
  • Coordinated the implementation of records management systems, programs, and policies, and provided oversight for all things records management and document control.
  • Coordinated with outside commands and organizations when necessary, to acquire necessary materials and provide functional support.
  • Provided executive level administrative support for the Operational Test and Evaluation division.
  • Coordinated travel, scheduled meetings, and briefs for staff members, providing logistical and technical support as required.
  • Couriered classified documentation and acted as an access control, document retention, and records management representative for the division.
  • Supervised, coordinated, and trained a staff of data entry specialists, clerks, systems administrators, and IT professionals for the organizational level aircraft maintenance department.
  • Served as the management level analyst for aircraft maintenance records and documentation, data entry, records management, and logistical information.
  • System Administrator for Unix-based Naval Aviation Logistics Command Management Information System ( Confidential ) performing and supervising daily back-ups, maintenance, and restoration of the system as necessary. Reset passwords, managed system access, and performed various IT functions as needed.
  • Coordinated and conducted monthly department meetings, prepared briefs, documentation, guidelines, and policies for the department.

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