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Uat Test Lead & Business Operations Specialist Resume



  • Highly accomplished Business Systems Analyst & Software Quality Assurance Analyst with a verifiable track record of managing complex IT projects and exceeding expectations.
  • Practiced in clarifying business requirements, performing gap analysis between goals and existing procedures/ skill sets, and performing testing activities for system improvement and to increase productivity and reduce costs.
  • Extensive experience in the implementation of Financial Accounting, CRM, Employee Relationship Management, and Partner Management systems for financial services firms.
  • Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders.
  • Recognized project management skills, consistently deliver complex, large - scale projects on time and within budget.


  • Process Analysis & Redesign
  • Management of Cross-Functional Teams
  • Project & Delivery Methodologies
  • Project Management & Tracking
  • System Solution Architectures
  • Change Control Management
  • Budgeting & Planning
  • Cost & Resource Estimates
  • Project Risk & Scope


Operating systems: Windows 95/98/NT/2000/XP, Unix and Linux

Languages: XML, VB, Java Script, VB Script, COBOL, VBA, SAS, SQL, HTML, DHTML and CSS.

Web Technology & ERP: ASP.Net, VB.net, JAVA and J2EE, SAP Modules

Middleware Technologies: COM/DCOM, COM+/MTS, CICS

Source Code Control: Rational Clear Case, Microsoft Visual SourceSafe 6.0 and CVS

Testing Tools: HP Application Life Cycle Management (ALM), QTP, Win Runner, Load Runner, Quality Center (QC), Rational Test Manager Test Partner, and IBM Rational Clear Quest. Requisite Pro

Requirements Tools: IBM Rational DOORS, Version One, Atlassian - Confluence, wiki, JIRA, Bit Bucket, Rational Requisite pro, ALM, Quality Center

Databases: Oracle, MS SQL, DB2 and Sybase, Mainframes

Data warehouse: Informatica, Ab initio, MicroStrategy

Web servers/Client: WinSCP, Web Logics, Web Sphere and IIS


Confidential, Virginia

UAT Test Lead & Business Operations Specialist

Tools: and Technology: IBM DOORS, Version One, HP-ALM, MS Access, Excel, PowerPoint, Visio, SQL Server, XMLSpy, Agile Methodology


  • Worked with the business client to understand business needs and requirements and visualize the solution being proposed.
  • Facilitated and navigated discussions with stakeholders to ensure clarity, prioritization, and consensus using Business analysis best practices.
  • Documented business processes and created workflows.
  • Created Business process models using BPMN to detail business process and requirements for IT development.
  • Leveraged rapid prototyping approaches to present as-is/to-be processes/workflows and rough designs of the proposed solution
  • Created and maintained dashboards, reports and project documentation in JIRA and SharePoint.
  • Gathered and transformed business requirements into function and system requirements
  • Extensively used Doors, ALM and Version One for requirements management.
  • Created, maintained and updated the Master tracker for mapping of CDM data elements for integration of the new scoring system with the Loan Application system.
  • Developed business cases, requirements, use cases, test plans, test strategies, test cases, and operational procedures and plans.
  • Documented and managed issues and actions identified during the mapping and conversion of data elements.
  • Prepared presentations using MS PowerPoint and Visio to project stakeholders and management.
  • Provided support to ensure the successful design, testing, and implementation of applications that support the business unit, developed materials and conducting .
  • Worked in agile software development and release management project for delivering enterprise applications through multiple release cycles.

Confidential, Reston, Virginia

Business Systems Analyst


  • Worked with Stake holders and Product owners in gathering the functional and non-functional requirements and document inline of Agile Methodology. It includes identification of high-level business needs, preparation of Detail requirements documents (DRS), Screen Design docs, preparation of Application workflow, Wireframes
  • Conducted meticulous GAP Analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives.
  • Created Product Backlog, sprint Backlog and managed user stories in Jira and Wiki.
  • Used Enterprise Architect and Visual Paradigm's various tools for requirements management and current/future state modeling,
  • Extensively used Microsoft Visio and Microsoft Office tools for Requirement management.
  • Document technical and functional requirements, source to target documents, use case activity diagrams and Use Case specifications or user stories.
  • Supported System testing, User Acceptance Testing (UAT), and Business Acceptance Testing to support Client business needs
  • Subject Matter Expert and Advisor on regulatory compliance IT solutions.
  • Worked directly with product owners and stake holders to elicit business requirements, and their feedback on customer satisfaction items
  • Analyzing existing customer satisfaction functionality requests for business value-based recommendations to product owners
  • Analyze & acquire data from primary and secondary data sources - creating mapping specifications for use by ETL development resources
  • Facilitate Requirement JADs, requirement analysis and other requirement workshops
  • Partnering with development leads to identify opportunities for better collaboration and process improvements
  • Participated in sprint planning, daily scrums, UAT testing, retrospectives and sprint reviews.
  • Facilitated "three amigos" work sessions between developers, product owners and business analysts.

Confidential, Vienna, Virginia

Software Quality Assurance Analyst


  • Strong Understanding of software development life cycles (SDLC's) and Expert in Business Analysis, Quality Assurance and Quality Control Methodologies
  • Validate, prioritize, phase, enter, document and maintain all requirements for the client database in a Requirements Management System (RMS) to be approved by the client
  • Ensure that the requirements documented in the RMS are accurate, traceable, unambiguous, and concise . Functioned as the bridge between functional business units and IT.
  • Wrote test scenarios and performed system & UAT testing & performed defect tracking using Customer Relation Management (CRM) tools such as Quality Center and ALM.
  • Participated in sprint planning, daily scrums, retrospectives and sprint reviews.
  • Hands-on Mainframe testing experience in JCL, CICS, Batch environment
  • Experience using IBM Rational Requisite Pro and IBM Rational Clear Quest, Wiki, Jira, ETL informatica
  • Document technical and functional requirements, source to target documents, use case activity diagrams and Use Case specifications or user stories.
  • Supported System testing, User Acceptance Testing (UAT), and Business Acceptance Testing to support Client business needs
  • Experience in Client / Server based application testing .
  • Experience in backend/black box testing.
  • Experience in Internet/Web related applications testing
  • Participated and lead in project/sprint planning, status and review meetings and clearly communicated the system requirements to both the business and technical team members.
  • Experience in Internet/Web related applications testing.
  • Expertise in Defect Tracking, Defect resolution
  • Expert in mitigating risks and providing workaround and solutions using Technical, analytical and problem-solving skills.
  • Supported design decisions by backing them with business needs using IBM Rational tools.
  • Communicated and provides daily status reports on UAT execution metrics and defects to Project Team.
  • Extensively used IBM rational tools for gathering requirements and execution of workflow automation and as bug tracking system
  • Prepared and conducted end user by developing key documentation, meeting facilitation and notes documentation, user guides and other necessary materials.

Environment: Windows, Mainframes, IBM Rational tools-Requisite PRO, ClearCase, ClearQuest, Application Lifecycle Management (ALM), DBMS MS SQL, Oracle TOAD, Microsoft Office, MS Access, MS Outlook and MS Word, Quality Center 10.0, ETL informatica, COGNOS 8, SQL Server 2005, VB.Net, Active X Components, Test Manager, Version One .

Confidential, Richmond, Virginia

Software Business & Quality Analyst


  • Gather requirements from Product Owner, Quality managers and Business users.
  • Created Product Backlog, Sprint Backlog and managed User stories.
  • Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
  • Participated in the development and grooming of Project Backlog Stories (Requirements) with business and technology partners.
  • Assisted in closing gaps and TARs for associated Stories in each individual Sprint.
  • Assisted in entering and updating Issues (Epics, Stories, and Tasks) onto JIRA Agile application.
  • Assisted in the development of Project Impact and Process Control Plan documents.
  • Assisted in testing associated Sprint Stories for Acceptance Signoff (Configuration Management System).
  • Enterprise Fraud Management EFMS (Using FICO Falcon Fraud Manager)
  • Fed wire Automation using ETL Informatica and COGNOS
  • Cash Handling Automation
  • Corporate Automated Reconciliation
  • Patriot Officer Data Load File Modification
  • Experience in Quality Assurance and Quality Control Methodologies
  • Experience in designing and executing system and UAT test plans by attending technical/functional requirements reviews for complex software applications
  • Hands-on Mainframe testing experience in JCL, CICS, Batch environment.
  • Conducted daily Defect Review Board meeting with testing team and Vendors for Defect Remediation.
  • Expertise in Client / Server based application testing
  • Identify and remove obstacles that will keep the team from achieving their goals
  • Experience in backend/black box testing
  • Performed functional and UAT testing based on requirements and generated reports of execution metrics and defects.
  • Collaborated with on-site and off-shore developers and other analysts during UAT testing until achieving stakeholders' desired end results
  • Prepared instruction manuals and developed and maintained operational and technical flow diagrams using Visio and PowerPoint
  • Wrote test scenarios and performed system testing & Effectively used defect tracking Customer Relation Management (CRM) tools such as Quality Center
  • Performed UAT, User Acceptance Testing to ensure Application is designed and functioning as per the requirements.

Environment : Requisite PRO, Quality Center, SQL Server 2005, VB.Net, Active X Components, ETL Informatica, ASP.net, Abinitio, MicroStrategy, Microsoft Office Excel 2003

Confidential, Wilmington, DE.

Software Business Analyst


  • Worked in agile software development and release management project for delivering enterprise applications through multiple release cycles.
  • Established a lightweight Scrum project management process and helped team meet sprint goals.
  • Coach team members on agile software development techniques.
  • Actively participated in Sprint planning, Grooming and retrospective to plan the sprint releases in efficient and timely manner.
  • Used Version One tool for tracking the Requirements and backlogs
  • Identified the Gaps Between Requirements and Use cases.
  • Worked closely with the development team in making the detailed Test Plan, Test Cases regarding the scope and focus of the testing.
  • Based on requirements designed and developed test plan and test cases in co-ordination with business analyst and developers.
  • Create test deliverables: test methodology, test strategy, test plan and preliminary test cases
  • Plan and execute user acceptance testing (UAT) to support multiple production
  • Support data mapping between old and new system for Coordination of Benefits (COB) & claims data conversion.
  • Identify test scenarios for claims adjudication, COB and Finance user stories.
  • Work closely with QA to coordinate testing efforts.
  • Actively participated in Defect meetings to resolve the defects in efficient and timely manner
  • Created Regression Suite by including the test cases that covers major functionality of the application and handed over to the Regression Team.
  • Baselined the Automation Scripts for future releases
  • Analyzed the Graphs and Reports obtained by the Scrum Master after the stress testing is done on the Client-Server Application.

Environment : Quality Center, IBM Rational tools: Requisite PRO, ClearCase, ClearQuest, Application Lifecycle Management (ALM), Version One, VB.Net, Active X Components, ASP.net, MTS, COM, ADO, VBScript, JavaScript, IIS, DHTML, SQL Server 7.0, Oracle 7.0, Rapid-SQL.


Oracle PL/SQL Developer


  • Supported Technical projects for Information Analysis, and to create data solutions and logical data model for incoming data.
  • Involved in coding and unit testing of the program units using Forms 6.0 and Reports 6.0.
  • Participated in the review of requirements.
  • Added functionalities and enhancements according to specified requirements.
  • Used PL/SQL for the procedures and for writing the application specific triggers.
  • Used SQL *PLUS for doing database related manipulations.
  • Used stored procedures in the template, which was created to ensure a certain standard for the general system.
  • Used database triggers for table related manipulations
  • Extensively used TOAD for database queries.
  • Assisted the DBA in creating Tablespaces, hot and cold backups and performance tuning with respect to SQL queries
  • Involved in Application Development on oracle Platform.
  • Was involved in coding generating reports using Developer/2000, Reports 6i
  • Data Base designing
  • Coding PL/SQL functions, procedure, triggers and alerts to be used in the project
  • Developed Reports
  • Coding review, Testing and debugging of the codes.

Environment : Oracle7.3, Oracle 8i, Dev 2000, Dev 6, Forms 6, Reports 6, MySQL, Pl/Sql, Oracle Toad, Html, FrontPage, MICROSOFT Word, Excel, outlook and Access, Windows 95/98, Win NT.

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