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Quality Assurance Engineer / Business Analyst Resume

Norwood, MA

SUMMARY:

  • Results - driven Business Systems Analyst and Quality Assurance Engineer serving organizations in diverse and challenging environments in health care, health benefits administration, finance, billing, financial services; leads testing efforts, creates test plans, facilitates user acceptance testing, authors specifications, performs data, operations, and business analysis; works with product development and technical teams and stakeholders in waterfall and agile/scrum Software Development Lifecycles (SDLC).
  • Leader and mentor; hands-on experience in business development, planning, negotiation, conflict resolution, consultative client relations. Strengths include:
  • Industry experience in Healthcare and Benefits Administration, Electronic Health Records, Working with doctors, nurses, clinicians, and other health care industry stakeholders and users, Finance, Billing, and Financial Services
  • Business systems analysis, working with product and development teams, requirements gathering and specifications documentation, quality assurance, test case creation and execution, use cases, facilitation with a variety of stakeholders
  • Resource loading (recruiting/staffing), resource leveling (sharing resources), team building, team consensus, budget management, developing project scope (budgets, timelines and delivery dates), customer relationships, cost avoidance, continuous design improvements, and conducting status meetings and customer reviews.
  • Project management: budget, risk assessment, timeline development, vendor selection and contract negotiations
  • Developed automated data process that improved cycle time by 500% and saved $475K annually.
  • SQL, PeopleSoft, HRIS, Siebel, Info Maker, MS Office Suite

TECHNICAL PROFICIENCIES:

  • PeopleSoft, HRIS, Benefits Center, Siebel, Info Maker
  • Six Sigma Green Belt
  • Expert with Word, Excel, PowerPoint, Access, Project, Visio, Captivate and QI Macros software programs.
  • Agile / Lean, Scrum, XP, TDD
  • AOD, All Scripts (MS SQL), and Micros via MS Access and SQL
  • Windows
  • Visual SourceSafe
  • SQL Server, MS Access, Oracle
  • MS Terminal Server, NetMeeting, VPN, Webex, PC Anywhere

EXPERIENCE:

Confidential, Norwood, MA

Quality Assurance Engineer / Business Analyst

Responsibilities:

  • Performs business, data, and operations analysis, user acceptance, and quality assurance for Confidential Healthcare and Benefits administration and financial services product development: SQL, PeopleSoft, HRIS, Siebel.
  • Ensures stakeholder and end user acceptance of healthcare benefits administration platform enabling users to manage medical, dental, vision, and insurance benefits; ensures quality web content on healthcare benefits for user .

Confidential, Newton, MA

Business Systems Analyst, QA Engineer & Web Developer

Responsibilities:

  • Performs business analysis, business and technology process improvement to drive growth.
  • Re-engineereed contractor process and technology infrastructure.
  • Evaluated and proposed hardware (mobile, tablets, and PCs), communication equipment, and industry-specific software applications to enhance competitive advantage, employee enablement, and customer satisfaction.
  • Responsible for creative vision and launching of firm website.

Confidential, Boston, MA

Business Systems Analyst / BSA Team Lead

Responsibilities:

  • Led teams of business analysts to drive product development for products in service to Nonprofit, non-sectarian organization devoted to gerontology and geriatric research, senior health care, long-term nursing home care, and Greater Boston senior housing communities that improve the lives of older adults.
  • Requirements analysis and documentation, implementations, analysis and reporting on financial and clinical lines of business across multiple sites including start-up of NewBridge, upgrading Orchard Cove campuses.
  • Led implementation of integrated software system covering 206 independent, 87 assisted living units, and four restaurants for $260M green field project.
  • Owned lines of business & clinical software applications: servicing users of healthcare benefits administration, billing, and financial services web application tools in the following areas Implementations, analysis and reporting for financial and clinical lines of business across multiple sites including start up of NewBridge campus and upgrading of Orchard Cove campus.
  • Led implementation of integrated software system covering 206 independent, 87 assisted living units, and four restaurants for $260M green field project. (Healthcare: HR, Financial Services, Billing, Accounting Systems)
  • Business Systems Analyst supporting business & clinical software applications
  • Electronic Health Records (EHR)
  • Finance & Billing; including 3rd party, Medicare, Medicaid, and benefits
  • Property/Operations/Culinary management
  • Point of Sale systems
  • Developed project charters, project and resource plans, risk assessment and mitigation plans, communication, change management and quality plans, and performance reports
  • Created ad hoc reports and BI analysis from/for AOD, Allscripts (MS SQL), and Micros via MS Access and SQL
  • Participated in Palliative Care study - data mining, analysis of data, work with clinicians to design data gathering

Confidential, Wellesley Hills, MA

Business Manager: Team Lead

Responsibilities:

  • Assist with hiring initiatives and other HR requirements, create /assemble HR handbook and policies and interview potential support staff.
  • Counsel for company marketing campaign and business development, resulting in creation of high-quality marketing collateral and successful, cost effective plan for local advertising.

Confidential, Boston, MA

Project Manager / Internal Relationship Manager

Responsibilities:

  • Managed three complex projects involving cross-functional team of eighteen.
  • Project Manager in charge of internal relationship management
  • Managed three complex projects involving cross-functional team of eighteen.
  • Performed due diligence for online banking project, including negotiation of contracts and service level agreements, vendor site visits, calculation and analysis of Return on Investment (ROI), Internal Rate of Return (IRR), and productivity gains in order to determine project go/no go decisions and vendor selection.

Confidential, Norwood, MA

Project Manager / QA Testing Manager - Team Lead

Responsibilities:

  • Developed and implemented automated process that vetted production data, scrubbed identifying demographic information, and uploaded the data into a testing region software process.
  • Reduced former process from four to six business days creating a few data scenarios and a plethora of errors, to an overnight process with tens of thousands of available data scenarios and no set up errors.
  • Improved cycle time by 500% and saved $475K annually.
  • Established and coordinated relationship with client QA resources and vendors for Portal Exchange XML project.

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