SUMMARY:

• More than 5 years of experience working as Quality Assurance Analyst.
• Strong comprehension testing skills on Salesforce CRM, web application and REST API testing.
• Proficient level expertise in working with various Salesforce standard object, custom objects, custom fields, page layouts, reports in both Salesforce Classic and Lightning.
• Experience using Salesforce workbench for bulk upload, executing SOQL queries and manually running scheduled jobs in developer console.
• Proven abilities in Selenium Automation using Selenium WebDriver and implemented test automation with TestNG frameworks in Java.
• Good experience in managing the Desktop, Web, Flex, and flash objects with Sikuli.
• Have knowledge on Continuous Integration using Jenkins and Maven.
• Expertise using tools like Jira (Agile Management), Postman (API Testing) and other test management tools.
• Good knowledge of Amazon web services such as launching an EC2, RDS, creating security groups in defined virtual private cloud.
• Comprehensive knowledge of S3 bucket creation, lifecycle rules for versioning, autoscaling and ELB.
• Knowledge of deploying applications using Elastic Beanstalk.

COMPUTER SKILLS:

CRM: Salesforce Sales Cloud, Service Cloud, B2C Commerce

Test Automation: Selenium WebDriver, Maven, Jenkins

Frameworks: TestNG, Junit, Data Driven

Testing Tools: TestRail, ReQtest, Jira, Postman, Kobiton

Languages: Core Java, C, C++, PHP, HTML

Cloud Computing: AW S S3, VPC, EC2, Elastic Beanstalk, RDS, IAM

EXPERIENCE:

Confidential, Houston

QA Analyst

Responsibilities:

• Involved into testing of e - commerce applications built on Commerce Cloud providing a rich set of capabilities to engage and convert shoppers across every digital channel, including marketing, merchandising, content, promotions, customer service, fulfilment, and predictive intelligence.
• Responsible for test planning, test design & execution, defect management, test closure and status reporting.
• Involved in third-party integration testing.
• Involved in all validation between UI to Salesforce B2C Commerce, Classic to Lightning Migration and Service Cloud.
• Participate in design walkthroughs with business stake holder.
• Automated regression test suites using TestNG framework in Java to support cross browser testing regression testing in QA and Staging sandbox after build deployment or application upgrade.
• Developed test script in Java OOP using Eclipse IDE.
• Used Eclipse IDE to develop Java and Selenium Scripts.
• Given on SFDC to team members.
• Active role in setting up QA process, selection of tools and standard test artifacts.

Confidential, Houston

Test Engineer

Responsibilities:

• Involved in the web Integration Testing, System Testing, Regression Testing and End to End Testing of individual and corporate alliance project.
• Performed testing around the core modules like Constituent Relationship Management, Volunteer Management, Donation Management, Content library.
• Volunteer work for no profit and supported remote as and when required.
• Prepared the Test Summary Report at the end of each round of Testing.
• Executed test cases before and after bug fixes for each build for User acceptance testing.
• Performed usability testing & user interface testing on the application.
• Performed debugging and maintenance of the scripts as and when required.

Confidential

QA Analyst

Responsibilities:

• Involved in functional and integration testing of SFDC enterprise application and third-party integrations.
• Translate Jira stories into technical quality assurance test cases and execute tests against PaaS product.
• Prepared test strategy document for large size projects.
• Testing of the custom applications built on the Salesforce CRM.
• Tested business processes that include Cases, Contacts, Leads, Accounts, Solutions and Reports entities in Service cloud application.
• Experience in creation of Users, Profiles, Role and Permission set assignment.
• Validation of the assignment rules of Leads based on territory.
• Validation of the Cases routing through Omni-Channel.
• Validation of conversion of Web - Leads functionality.
• Performed mobile testing on mobile platforms using real time devices.
• Work with developers and business analysts to understand the product for better test coverage.
• Report and manage defects in Jira to ensure that all issues are resolved according to established guidelines and expectations.
• Assist development team in determining root-cause of application defects and issues.
• Actively participated and involved in daily scrums, backlog review and release retrospective meetings.
• Automated regression test suites using TestNG framework in Java to support cross browser testing regression testing in QA and Staging sandbox after build deployment or application upgrade.

Confidential

Business Development Executive

Responsibilities:

• Involved in the work acquisition process including coordination, and delivery of the pre-construction phases of the project and extensive client contact.
• Attract new business and support current customer group by participating in job bidding process.
• Identify decision-makers and key influencers to speak with.
• Gain commitments and schedule a brief web-based product demo/meeting or another call to action.
• Work with technical team during the estimating phase to determine costs associated with projects to include cost estimates.
• Prepare written detailed proposals and follow up until a project is ed.
• Achieve or exceed monthly individual and team goals.
• Diligently log all activity in the NetSuite/Oracle CRM.