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Quality Analyst Resume

Grand Rapids, MI

SUMMARY:

Goal - oriented with superb planning, analytical, troubleshooting, team-building, and leadership skills. Equally comfortable in web-based, cellular, or client-server environments. Providing increasingly responsible technical and analytical guidance. Maintaining the highest level of quality while meeting all deadlines.

SKILL:

  • Proficient in the use of computers utilizing Windows. Over 10 years’ experience with PC hardware configuration. Excellent troubleshooting skills. Proficient in the use of basic electronic test equipment. Intermediate to advanced knowledge of the following software/hardware:
  • Microsoft OFFICE Microsoft Publisher HTML SQL JavaScript Cisco Routers WorkSoft Certify Microsoft TFS
  • ClearQuest Sharepoint Selenium IDE QA Wizard Pro SOAP XML Visio EnCase
  • WireShark Python Qualys Agari
  • AppScan ForcePoint

EMPLOYMENT HISTORY:

Confidential, Grand Rapids, MI

Quality Analyst

Responsibilities:

  • Under contract from Otterbase, provided testing services in support of major information security rollout.
  • Monitored progress of secure patching, system configuration, and vulnerability management systems.
  • Verified that newly implemented services functioned as expected.
  • Created test plans to support e-mail verification/screening system.
  • Created test plans to support secure file transfer system.
  • Provided basic in the use of IBM’s AppScan.

Confidential, Kalamazoo, MI

Software Validation Technician

Responsibilities:

  • Under contract with Modis, provide testing services in support of quality improvement program for the Encore and Confidential automotive diagnostic tools.
  • Created flow diagrams, using Visio, to document user activities and application flow.
  • Review and prioritize tasks in Jira.
  • Perform regression testing.

Confidential, Grand Rapids, MI

Software Quality Analyst

Responsibilities:

  • Created automated test scenarios using QA Wizard Pro.
  • Created and entered manual test scripts in Microsoft Test Manager.
  • Recommended the sole use of Microsoft TFS for tracking all bugs.
  • Evaluated Selenium IDE to assist in the creation of automated test scripts.

Confidential, Ada, MI

Software Quality Analyst

Responsibilities:

  • Mapped out a plan of action to ensure efficient use of QA personnel.
  • Utilize Microsoft’s Team Foundation Server (TFS) to retrieve test cases, document test results, track bugs and maintain up-to-date documentation.
  • Review and suggest changes to existing test cases.
  • Run regression tests, functional tests, build verification tests, and assisted with performance testing, as required.
  • Reviewed requirements and results of unit tests, to assist with the creation of test scripts.
  • Use Selenium IDE to assist in the creation of automated test scripts.
  • Collected test cases from TFS to create a viable test suite.
  • As test lead for CRM project, directed a team of testers in creating, reviewing and executing test scripts.
  • Tested for proper operation across all browsers (Safari, IE, Firefox, and Chrome)
  • Performed functional test on mobile devices (IOS, Android, and Windows)

Confidential, Grand Rapids, MI

Quality Analyst

Responsibilities:

  • Conducted audits of required documentation. Ensuring revision levels were correctly annotated.
  • Observed and reviewed the installation of software.
  • Reviewed test procedures for accuracy.

Confidential, Caledonia, MI

Software Test Engineer

Responsibilities:

  • Verified proper content in SOAP and XML messages.
  • Ran performance tests to ensure response time was within parameters listed in business requirements.
  • Created test plan based on business requirements.
  • Performed regression tests to verify changes did not affect other areas.
  • Ensured that individual state insurance requirements were enforced.

Confidential, Pleasanton, CA

Software Test Engineer

Responsibilities:

  • Ensured test procedures were updated based on features available on the handsets.
  • Contacted application developer for solution, when valid problems were discovered.
  • Created new test procedures when required.
  • Assisted with field coverage tests.

Confidential, Schaumburg, IL

Software Test Engineer

Responsibilities:

  • Created and executed test procedures in support of Confidential ’s web and phone-based applications.
  • Performed operational tests to ensure service functioned properly in “new service” areas.

Confidential, Broadview, IL

Software Test Engineer

Responsibilities:

  • Created test scripts for automated testing, using SilkTest, in support of EXTRA Enterprise 2001.
  • Scripts were added to the test suite, and edited, when required, via Visual Source Safe.
  • Tested client/server and web-based applications in support of the next release of Attachmate’s myEXTRA Presentation Server.
  • Documented all discovered problems in Vantive (tracking system). Worked closely with developers to correct problems.
  • Ran Build acceptance tests on IIS and WebLogic servers.
  • Tested web-based applications, used for remote access.
  • Conducted functional and regression tests.

Confidential, Renton, WA

Quality Assurance Analyst

Responsibilities:

  • Created the test plan and test procedures in support of Confidential Server.
  • Conducted manual testing in a client/ server environment.
  • Configured a separate Windows NT Server 4.0 domain for testing purposes.
  • Conducted field interviews, to determine the requirements needed, to create a valid test plan.

Confidential, Kirkland, WA

Software Quality Engineer

Responsibilities:

  • Used Internetworking Test Facility for TN3270x and TN5250x, confirmed competitor’s report of sub-standard performance of RUMBA, and worked with developers to increase performance.
  • Recognized the need for more testing tools, and arranged for demos of other test tools.
  • Evaluated WinRunner for use as a testing tool.
  • Used Internetworking Test Facility for TN3270x and TN5250x to verify RFC compliance.

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