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Quality Assurance Analyst Resume

Wilmington, DE

SUMMARY:

  • Sixteen years combined expertise within the financial field and medical field.
  • Researched various corporate accounts using data entry, check processing, and in accounting.
  • In the medical field specialized in image processes for prepping medical files and verifying correct patient identification along with protecting their confidentiality.
  • Demonstrates knowledge and responsibilities of office procedures.
  • Excellent communication and client relation skills.
  • Supervised fellow employees (12) in absence of manager.
  • The ability to communicate efficiently and effectively in both written and verbal form.
  • The ability to work in a high volume stress area.
  • Deal with others at a variety of levels with diplomacy and tact.
  • The ability to organize work while managing multiple priorities.
  • Working with exceptional attention for detail.
  • The ability to work independently within established guidelines.

PROFESSIONAL EXPERIENCE:

Quality Assurance Analyst

Confidential, Wilmington, DE

Responsibilities:

  • Delivers basket for Specialty clinics daily.
  • Retrieves charts for Confidential received by printer, phone or walk - ins and record retrieval from HIMS storage area.
  • Makes new and/or combine records for any clinical areas that generate records.
  • Prepares Schedules Appointment Pull lists for Specialty clinics one week out.
  • Updates Appointment list with label/or write name in logs and on outguide slips.

Unit Clerk

Confidential, Newark, DE

Responsibilities:

  • Collaborated with physicians, nurses, and other healthcare workers to handle consults, patient discharges, admissions, updating patient information and other patient needs.
  • Answered telephone and intercom calls and provided information or relayed messages to patients and medical staff.
  • Ensured seamless flow of work on the busy 40-bed unit.
  • Welcomed visitors by greeting visitors, in person or on the telephone, directed visitors to patients’ rooms; answering inquiries; relaying calls to patients; referring inquiries to nursing and physician staff.
  • Transported patients in wheelchair or conveyance to locations within facility when needed.
  • Maintained a safe and clean work environment by complying with procedures, rules, and regulations; adhering to infection-control policies and protocols.

Quality Assurance Analyst

Confidential, Newark, DE

Responsibilities:

  • Prepared medical files for the imaging process according to departmental quality control standards and procedures; ensured proper documentation and integrity of scanned images.
  • Lowering the error ratio by 25 percent.
  • Indexed, scanned, and transcribed medical records, along with other loose medical documents for patients analyzing then for clarity and accuracy.
  • Ensured completeness of files; researched missing documents; removed non-essential material; prepared and organized documents to conform to quality control standards, office procedures and system processes.
  • Verified correct account numbers and discharge dates utilizing HIS for reports with incomplete patient identification; reported potential medical record merges and inaccurate patient demographics to the Document Imaging Specialists.

Internal Data Entry Operator

Confidential, Newark, DE

Responsibilities:

  • Repaired fields on incoming application that were rejected by outside vendors.
  • Data entering instant credit application into a Microsoft access database.
  • Data entered DoNotSolicate applications into a database. Retrieving information for incomplete credit card applications.
  • Data entered incoming credit card applications and reconciling incoming credit card applications that required data entry.

Data Entry Operator/Assistant Lead

Confidential, Philadelphia, PA

Responsibilities:

  • Prepared source data for entry by opening incoming mail; rough sorted, weighted, cut and fine sorted into Lockbox accounts.
  • Verified and logged receipt of data; obtained missing data and recorded data into computerized database system for million dollar corporate accounts.
  • Inserted customer and account data by inputting text based and numerical information from source documents within time limits and keeps information confidential.
  • In absence of supervisor assisted co-workers with compiling, verifying, and sorting information according to priorities to prepare source data for computer entry for corporate accounts; directed the workflow by distributing and collecting work.

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