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Director Of Quality Assurance Resume

SUMMARY:

Experienced technical resource with IT and manufacturing management, automated and manual test design and testing, systems deployment management, operational procedure design, process analysis, use case and session flow documentation, and technical writing expertise. Strong data staging, manipulation, and research skills. Currently looking for new challenges and opportunities.

EXPERIENCE:

Confidential

Director of Quality Assurance

Responsibilities:

  • Implemented a quality management program incorporating a SDLC to include testing, release management, and process improvement metrics.
  • Defined and implemented a test platform, test harnesses, and end to end automation.
  • Defined customer on - boarding test suites.
  • Defined standards for requirements, workflows, session flows, data definitions, and design.
  • Managed and led the Release Management process and defined build and release automation strategies.

Operating Systems and Software Platforms: My SQL, Redhat, Linux Languages Java, Visual Basic, SQL, XML Operating Systems Windows8, Windows7 Test Tools LoadRunner, Selenium, jUnit using TestNG and ReportNG classes, SOAP, SQL editors, Eclipse, TeamForge, Jira, SVN, and GIThub.

Confidential

Q/A and Production Control Manager

Responsibilities:

  • Implemented a quality management program incorporating a full SDLC to include testing, release management, production planning, and process improvement metrics.
  • Defined and implemented a test platform, test harnesses, and end to end automation reducing test cycle time while increasing test coverage and enabling more effective manual tests.
  • Participated in the Executive Steering Committee meetings providing technical input and quality planning.
  • Managed multi-million dollar projects and budgets implementing new hardware, software, and business lines.
  • While assigned as interim manager for the Systems Administration team, implemented VDI, replaced the SAN, implemented a system monitoring program, and established uptime SLA’s.
  • Established a routine patching and maintenance program.
  • Provided guidance and criteria for security and customer service standards, knowledge management, and training practices.

Operating Systems and Software Platforms: IBM iSeries, MS SQL Server, DB2, Mule Enterprise Bus, Redhat, Linux, Windows, Compelent SAN Languages: Java, Visual Basic, .NET, JSP, SQL, XML, RPG, CL

Operating Systems: WindowsXP, Windows7 Test Tools: Quick Test Pro, Unified Functional Test, SQL, ALM - Quality Center

Hudson Global - Boston, MA - Consultant

Testing/Development/Analysis

  • Developed use-cases through analysis of business processes and regulatory requirements for development and testing of applications.
  • Created risk based testing approaches and strategies for testing of local and global web applications and support systems.
  • Developed manual and automated test scripts to verify functional requirements, corporate and regulatory compliance, environment variables, process capabilities, reliability, and data integrity
  • Provided leadership for testing teams and developers including international testing efforts with multiple development and test sites.
  • Provided scripts and scripting assistance to testers in the US, and Europe including QTP, Winrunner, Topaz, and SQL, including reusable testing function libraries for web applications.
  • Managed and provided IT environment coordination for code drops, builds, and refreshes for development and testing cycles.
  • Provided analysis, prioritization, scheduling, and support to developers for deviation resolution.
  • Maintained and developed system life cycle documentation and processes including: requirement documentation, workflow and use case documentation, test plans, requirement/design/testing/risk matrix models, defect tracking, testing summary reports, reliability reports and gap analysis.
  • Developed and implemented procedures for data migration and archival.
  • Automated data staging for regression testing, training classes, and customer demonstrations.
  • Provided technical support for trainers and developed/trained personnel as system administrators and advanced support specialists.

Operating Systems and Software Platforms: Solaris Unix, WebLogic, Oracle, MS Access, MS SQL Server

Languages: J2E, HTML, Visual Basic. ASP, .NET, JSP, SQL, XML, XSLT, FOP

Operating Systems: WindowsNT, Windows95, MS DOS, Windows2000, WindowsXp

Test Tools: Quick Test Pro, SourceForge, Topaz, SQL, TestDirector

Confidential, Denver, CO

Testing/Systems Support

Responsibilities:

  • Provided a structure outline and method documents for test and training script storage and maintenance
  • Developed automated tests to verify environments, product and process capabilities, and data integrity
  • Provided scripts and scripting assistance to testers in the US, Asia, and Europe. (go to person for WinRunner help)
  • Designed and implemented methods and procedures to establish and maintain systems training environments that duplicated production systems from the first customer contact through product installation
  • Automated data staging for training classes, user acceptance testing, and customer demonstrations
  • Provided IT environment coordination for code drops, builds, refreshes, environment testing, problem resolution, and worldwide training schedules
  • Acted as administrator for three extensive software systems
  • Provided technical support for trainers and developed/trained personnel as system training deployment specialists. Provided systems training and online training support
  • Directed process design and implementation of systems maintenance
  • Provided user cases and business requirements to the testing and development departments
  • Manual functional, integration and user testing
  • Reported defects and provided daily progress accounts
  • Fixed defects and logged correction
  • Developed online help for a web application

Operating Systems and Software Platforms: Solaris Unix, Oracle, iPlanet, Clarify, NextGen, NAS, NES, MS SQL Server, InConcert, iPlanet and MS Access Languages C++, Java Applet, HTML, Visual Basic, ActiveX, CGI Operating Systems Windows95, Windows 3.1, Windows 3.0, Linux,, WindowsNT, Windows98, MS DOS Test Tools Mercury Interactive TestSuite including WinRunner, LoadRunner, TestDirector, and Astra

Confidential, Golden, CO

Quality Facilitator

Responsibilities:

  • Developed an online training program based on the company Intranet.
  • Implemented a software system for the tracking of production, quality, customer care, billing, product warehousing and shipping
  • Analyzed business requirements and customer demands including creating an MS Access database to forecast needs
  • Developed testing procedures and methods for process improvements, traveling extensively in support of company sponsored experimental procedures and process design
  • Implemented an automated testing system for adhesive batch creation and monitoring

Confidential, CT

Quality Facilitator

Responsibilities:

  • Implemented a software system for the tracking of production, quality, customer care, billing, product warehousing and shipping
  • Analyzed business requirements and customer demands including creating an MS Access database to forecast needs
  • Provided an ISO based manual and auditing

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