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Quality Assurance Analyst Resume

Columbus, OH


Diverse experience in the field of Quality Assurance(QA) Software Testing/Business Analysis. Excellent understanding of Software Development Life Cycle (SDLC), Business Processes, Software Test Life Cycle (STLC) and Test Methodologies. Good understanding of the QA life cycle from test plan, test execution to reporting bugs. Adept at reviewing and understanding business processes and needs and providing solutions, testing requirements, writing and creating detailed use cases, flow chart, test cases, test scripts and expected results. Reliable, hardworking, and dedicated team player who works well under pressure and with minimum or no supervision


Testing/Automation Tools: HP Quick Test Pro(QTP) Mercury Load Runner, Win Runner, Bugzilla, Ruby, Gherkin, Cucumber, SoaP UI, WinSCP, Rundeck

Reporting/ Management Tools: HP Application Life Management (HP ALM), SharePoint, JIRA, Confluence, Trello

Operating Systems: Microsoft Windows/XP/NT

Databases & Tools: Oracle SQL Developer, MS Office (Access, Excel, Project, Visio), Requirements Traceability matrix(RTM) File Maintenance(FM)

Methodologies: Agile, Waterfall

Test Strategies: Integration, System, Regression, Unit, User - Acceptance, Smoke, Load & Black Box

Frame work: Use Case Diagrams


Confidential, Columbus, OH

Quality Assurance Analyst


  • Expert in validating manual and automated test cases based upon system requirements
  • Lead the execution of UAT for (call center, IVR and mortgage applications);Ensuring resource availability and timely execution of scripts
  • Using Oracle SQL Developer to verify test results and for basic database searches
  • Key player in documenting and specifying system features/functionality by creating scripts for automation using Gherkin
  • Backend database SQL testing
  • Used Unix PUTTY to conduct testing (basic)
  • Responsible for web service inspection, testing (functional, load and compliance) and evaluating software applications using SoapUI and WinSCP
  • Execute and modify automated test scripts for regression tests using Gherkin, Ruby, Cucumber as well as organize and maintain test script library.
  • Experience with performing automation of software builds and executing post build deployments and verification process using Jenkins and Rundeck
  • Expert in analyzing and identifying sources of application (call center, IVR and mortgage) failures using WinSCP and also work with team to successfully resolve problems.
  • Proactively detect, track and fix software failures/bugs using JIRA
  • Expert in maintaining database of software defects and test data using FM and Excel
  • Key player in recording and comparing actual and expected results using WinSCP
  • Proactively maintain live documents (product requirements, user stories, test procedures and support, retrospect) using Confluence
  • Expert in providing hot fixes, production installs/checkouts and accountable for validating particular enhancements
  • Participate in all agile functions (Sprint planning, daily stand up and retrospect meetings)
  • Performs other related duties as assigned.

Confidential, Cleveland OH

Testing/Business Analyst


  • Expert in eliciting requirements using various techniques, critically evaluate the information gathered and distinguishing user requirements
  • Participated in applicable product requirements gathering inspections and process improvement efforts
  • Proactively communicate and collaborate with users and stakeholders to create User Requirements Documents and prioritize deliverables
  • Acted as a process subject matter expert, looking for ways to improve compliance, quality and efficiency
  • Logged and tracked defects identified through testing; monitor defects through resolution
  • Expert in planning, design, debugging and execution of test.
  • Strong exposure to functional testing to confirm user requirements
  • Worked closely with Architects, Developers, Lead Business Analysts, QA and users to ensure that developed functionality meets requirements
  • Executed and validated manual test cases based on user requirements
  • Ensured proper test coverage for all items contained in the test specifications
  • Analyzed test results for variance to specifications and expected results
  • Performed usability testing for total system performance, reliability and security
  • Effectively communicate testing activities and findings in oral and written forms (test document and requirement documents)
  • Supported test lead to identify risks and develops mitigation strategies

Confidential, Atlanta, GA

Quality Assurance Analyst


  • Expert in opening, tracking and troubleshooting defects for resolution
  • Spearheaded the creation of Test Plans, Test Strategy, and Test Schedules
  • Lead regression test execution using Ruby and Gherkin/Cucumber
  • Experienced in all aspects of the software development life-cycle and exposure to different Agile methodologies
  • Well-versed in interfacing with stakeholders and senior management with excellent communication and interpersonal skills in order to ascertain properly met requirements
  • Created multiple UAT documents to facilitate efficient UAT sessions
  • Key player in developing and executing test cases and requirement document
  • Maintained solid and continuous contact with all Business Stakeholders and members of the software development team through thorough documentation via email, meetings, and JAD sessions.
  • Used RTM to ensure efficient coverage and mapping of test cases to requirements


Quality Analyst


  • Key player in designing, developing and executing test cases and requirement document
  • Lead the creation of a quality model to access the quality of the system
  • Expert in opening, tracking and troubleshooting defects for resolution
  • Solid knowledge of best practices, techniques and methodologies related to software quality
  • Spearheaded Requirement Gathering Sessions (RGS) sessions to capture business and functional requirements and created Business Requirement Documents (BRD).
  • Responsible for planning test execution activities
  • Strong exposure to Smoke testing, Functionality testing, Backend testing, Black box testing, Integration testing, and Regression Testing, User Acceptance Testing
  • Experience using tools such as HP ALM for tracking requirements, building test plans, tracking test results and managing defects found during the testing process
  • Experience using tools such as QTP for automated testing
  • Conducted regression testing on each new build, identified software errors and Interacted with developers to resolve issues
  • Ran Defect Triaging and reviewed the Test Scenarios/ Test Cases with team.
  • Experience in all aspects of the SDLC and exposure to different Agile methodologies- SCRUM
  • Expertise in gathering and analyzing software quality metrics throughout the SDLC
  • Created test plan and test scripts using business and system requirement documents
  • Used HP ALM to store requirements and also create hierarchy
  • Created updated and executed manual test cases / test plans and managed defects
  • Created and reviewed documentation for the installation and operating procedures
  • Worked with end users to generate UAT scripts to successfully complete of UAT testing.
  • Successfully created test cases based on test scenarios drawn from functional requirements.
  • Drove Regression, UAT and Database testing.
  • Prepared status summary reports with details of executed, passed and failed test cases.
  • Generated test status and test metrics and monitor the projects schedules.
  • Spearheaded support for Unit and UAT testing as required for the application.
  • Utilized Quick Test Pro for Functional and regression testing of Java/J2EE applications.


Business Systems Analyst


  • Worked with Project Manager to devise plans to accurately report project goals, objectives, constraints, risks, project status to business and stake holders.
  • Advised Project Manager on estimating, planning and management for the project.
  • Created all Use Cases, traceability matrix and UML models using Rational Rose
  • Conducted and participated in Requirement Gathering Sessions (RGS) and Joint Application Development (JAD) sessions to help capture business and functional requirements.
  • Documented Business Requirement Documents (BRD).
  • Assisted in validating the requirements gathered for effectiveness and usability and ensured that they are convertible into business and functional requirements
  • Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio. Created dashboards, metrics and goals using Business Objects.
  • Developed the BRD by conducting focus groups, surveys and additional meetings with stakeholders, SMEs and accurately documented the requirements.

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