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Software Quality Assurance Analyst Resume

Nashville, TN

SUMMARY:

Quality Assurance Analyst with extensive experience in all phases of testing for client/server and Web applications

CATEGORY/SKILLS:

Methodology and Misc: Agile (Scrum), Waterfall, System Integration

Database: Access, Sybase, Oracle, SQL Server

Hardware: Mac OS 1 - 10, Compaq, HP, Dell, Honeywell, IBM/AS400, IBM Mainframe, Tandem, Unisys

Product Tools: Jira, Spirateam, WebEx, MSWord, Excel, Lotus Notes, PowerPoint, PVCS, Test Director(QTP), GUI, MS Project, Word Perfect, Tivoli, MS Office, Load Runner, Install Shield, Crystal Reports, Clarify, Outlook, WinRunner, MS Internet Explorer, MS PowerPoint, MS Exchange, GroupWise, Requisite Pro, Visio, SmarteScript, MSSQL03/07/12/14, TFS, Selenium

Language Familiarity: Fortran, Basic, Perl, C++, Java, HTML, PL/SQL, Unix Shell Scripting

PROFESSIONAL EXPERIENCE:

Confidential, Nashville, TN

Software Quality Assurance Analyst

Responsibilities:

  • Directs a team of testing professionals who supports product development by providing comprehensive testing, including but not limited to Functional testing, System Integration testing, End to End testing, Regression testing.
  • Manual testing, and automated testing using continuous integration server.
  • Established process improvement strategies. Responsible for defining test plans, scenarios, scripts, and procedures used to ensure release of a quality product.
  • Participated in product design and project planning to provide input on scope, schedule and resources.
  • Investigated environment issues for Development and Operation teams.

Confidential, Nashville, TN

Software Quality Assurance Analyst

Responsibilities:

  • Provides consultation at the highest technical level to project teams and client areas assisting with the successful development and implementation of effective computer systems applications across multiple computing environments (e.g., host based, distributed systems, client server).
  • Consults with client and IT management and staff throughout the project life cycle, to assist and support the design, development and implementation of effective systems.
  • Provides guidance in the creation of standard test environments, tests plans, and test scripts as applicable.
  • Analyzes, designs new or modified Quality Assurance (QA) procedures and standards and assists in the development and implementation of QA metrics for assessing the quality of delivered application software.
  • Provides thought leadership and guidance around the use of and operation of automated testing systems within the enterprise.
  • Participates in the review of new QA software and consults with IT staff and client areas in resolving questions during the testing process.
  • Works with client and IT management and staff to establish and maintain a consistent test methodology.
  • Responsible to develop and publishes enterprise software quality and delivery metrics.

Confidential, Franklin, TN

End to End/Quality Assurance Analyst

Responsibilities:

  • Responsible for writing test cases, testing and reporting defects for various releases of software at the application and database levels.
  • Responsible for impact analysis and test coverage within scrum team, and understanding of assigned backlogs.
  • Supporting test framework implementation, escalation of issues and participation in mitigating risk, ensuring all test related compliance standards are being met, while providing current state prior to Product Owners final sign off for code promotion.
  • Executing all levels of testing according to requirements including, but not limited to: Functional, Integration, System, Regression tests to detect, report, and track software defects. Use of automation tools to perform tests where applicable.

Confidential, Brentwood, TN

Director of Quality Assurance

Responsibilities:

  • Directs a team of testing professionals who supports product development by providing comprehensive testing, including but not limited to Functional testing, System Integration testing, End to End testing, Regression testing.
  • Manual testing, and automated testing using continuous integration server.
  • Established process improvement strategies.
  • Responsible for defining test plans, scenarios, scripts, and procedures used to ensure release of a quality product.
  • Participated in product design and project planning to provide input on scope, schedule and resources.
  • Investigated environment issues for Development and Operation teams.

Confidential, Brentwood, TN

Senior Software Quality Assurance Engineer

Responsibilities:

  • Develops, publishes, and implements requirements, documentation, and test plans (manual and automated) including expected results.
  • Lead and implement automated test goals and objectives in line with QA and company goals and objectives.
  • Implementation and maintenance of automated test tools including environment coordination.
  • Collaboration and test planning strategies for software goals and objectives.
  • Test Execution and Results Documentation, including Defect Tracking.
  • Execution Log reviews and analysis.
  • Test plans (manual and automated) including expected results.

Confidential, Hermitage, TN

Software Quality Assurance Engineer

Responsibilities:

  • Internet Point of Sale (IPOS) and web applications testing. Interact closely with the development team, customer support team, and other QA team members to define, develop and script test cases for new product and website features.
  • Creating functional, regression, integration, UAT, and performance test cases from requirement and other documentation (automated and manual).
  • Generating test execution reports to management and the product teams.
  • Participating in bug review processes including identifying, documenting and following through on bugs through the defect lifecycle; actively participate in daily scrums and project.
  • Change control using Jenkins.
  • Maintain and deploying builds to the test environment; support other QA team members (as needed); document problems in a defect/issue tracking systems and retest software corrections to ensure problem resolved; participated in design and specification reviews; extensive QA experience including black box testing (manual and automated), with solid understanding and experience of SQA methodologies, techniques and approaches.
  • Capable of multi - tasking and ability to manage small projects

Confidential, San Ramon, CA

Support Representative

Responsibilities:

  • Answer ACD calls from station attendants having trouble with overall use of back office systems troubleshooting via VSAT to restore stations internet connectivity
  • Assisted technicians in special projects (Business Point, POV Installation, etc.)

Confidential, San Ramon, CA

Technical Support Representative

Responsibilities:

  • Answer ACD calls, conduct analysis and troubleshooting via telephone for customers DSL and Dial-up Internet services
  • Identify and act on unique or recurring customer problems.
  • Provide advanced technical support on operation or maintenance of personal computers and/or peripherals using documented procedures and available tools
  • Ability to troubleshoot techniques professionally
  • Work with outside vendors and affiliated groups to troubleshoot and restore customer internet service
  • Remain knowledgeable of ISP service offerings, current industry products and technology
  • Assist technicians in special projects.

Confidential, Tulsa, OK

Sprint PCS Technical Support Representative

Responsibilities:

  • Provided technical support for Confidential wireless web assistance to field technicians and customers.
  • Resolved complex data networking issues remotely; escalated product technical issues to the equipment vendor; provided pre-sales technical support to sales teams; and promoted Sprint PCS Vision initiative, and overall company goals and objectives.

Confidential, Tulsa, OK

Senior SQA Tester

Responsibilities:

  • Created test cases, test scripts, schedules, reports, and other documentation necessary to facilitate the testing effort.
  • Provided test methodology/philosophy guidance and advice, rendering technical support, and assistance to SQA Testers.
  • Executed integration, system level, and regression tests; demonstrated the ability to test software thoroughly using test plans, extending evaluation and data analysis beyond test plans.

Confidential, Tulsa, OK

Senior Applications Analyst

Responsibilities:

  • Tested software programs on Unix, and Windows NT platforms to compare to specifications and requirements documentation, identified, analyzed and documented defects, questionable functions errors and inconsistencies in software program functions, outputs, online screens and content after testing; established benchmarks for program efficiency in operating and response times; created test cases and test data with SQL queries against Sybase and Oracle database responded to inquiries from project managers regarding technical support for functions and operations of software programs; contributing to the establishment of standards and procedures for program design and testing; recommended program improvements or revisions for program design and testing; ran shell scripts to review logs to identify processing errors and suggesting possible improvements identified variances from established standards and suggested modifications to affect conformity; conducted compatibility tests with other software programs, hardware, multiple operating systems, and network environments.
  • Skills included a demonstrated ability to apply analytical skills, effective written and verbal communication skills knowledge and experience in Windows installation and running Windows environments; advanced computer user level with Windows based products and technical aptitude.

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