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Director, Quality Assurance (qa) Resume

New York, NY


QA Manager with over 14 years of expertise in Quality Management, Quality Assurance, Test Automation, and Performance Testing. Proven track record establishing and managing global high performance teams tasked to support and deliver Quality Assurance and Testing. Specialist in off - shore vendor management with specific global experiences in India and the Ukraine. Extensive experience in designing QA processes and procedures, developing test strategies, implementing testing tools / software and producing metrics, key performance measurements (KPI’s) and management dashboards. Strong relationship management skills encompassing client and project team management.


Languages: .NET, JavaScript, VB

Databases: SQL, Data Cube and MDS, Oracle

O/S: Microsoft Windows, Mac OS X

Software: MS Office Tools, Microsoft Visual Studio, CRM, Snagit, SQL Enterprise

Platforms: Web and Client Server

Tools: Quality Center, Quick Test Professional, Selenium, Rally, CRM, TFS, MTM

SDLC Methodologies / Disciplines: Waterfall and Agile

Other: Project Management, Quality Assurance Management, Testing Methodologies, Offshore Outsourcing Management


Confidential, New York, NY

Director, Quality Assurance (QA)


  • Implemented Agile, SCRUM development methodology (Certified ScrumMaster).
  • Established and institutionalized quality standards for entire technology organization.
  • Provided guidance to quality assurance team in identifying the best approach to meet requirements.
  • Provided regular metrics and updates to senior management, made recommendations to process and quality improvements as needed.
  • Interfaced across multiple departments (PMO, BA, Dev) and levels of management regarding quality matters.
  • Developed and implemented strategies that ensured short and long term success of the QA function.
  • Provided guidance, support and training on the interpretation and implementation of Company standards and policies inside and outside of QA department.
  • Oversaw technology-wide process implementation and maintenance as well as assuring that all processes were followed by required parties.
  • Created, revised, reviewed, and approved quality related documents including test metrics.
  • Provided leadership, development, mentoring and support for direct reports, as well as ongoing resource assessment.
  • Accountable for QA group resourcing, development and performance management, and organizing teams for maximum effectiveness.
  • Implemented and maintained automation lab (Mercury Quality Center, QTP, Selenium); 45% of regression test scripts were automated.
  • Successfully managed offshore resources.

Confidential, New York, NY

Senior Quality Assurance Engineer


  • Reviewed requirements and technical documentation to develop appropriate test documentation.
  • Worked with developers, PM, business owners to design test criteria.
  • Developed and executed test cases.
  • Developed and executed manual and automated tests utilizing Quality Center and QuickTest Pro.
  • Developed and maintained test scripts and procedures.
  • Prepared, validated and documented test environment for accuracy and readiness.
  • Provided robust system tests of all new and updated applications.
  • Analyzed and reported testing progress and results.
  • Contributed to software engineering process improvement efforts across the business.
  • Performed risk analysis for seamless release.
  • Developed and executed deployment plans.

Confidential, Montvale, NJ

Consultant - Quality Assurance Analyst


  • Identified Test Strategy for given application.
  • Created detailed test plan, tested requirements, tested cases, tested metrics and checkpoints based on functional and design specifications.
  • Analyzed automation effort, created and maintained automated test scripts using QuickTest Pro.
  • Continuous updates to the Test Documentation in accordance with specification changes.
  • Executed test cases while performing smoke, functional, regression, and compatibility system testing.
  • Performed intensive Oracle testing using TOAD and SQL Enterprise Tools and Data Validation comparing data extracted from DB using select statements and front end.
  • Reported test results using ClearQuest Bug Tracking tool.
  • Monitored defects and assisted project management with design decisions.
  • Prepared Bug, weekly status and summary reports.
  • Worked closely with various levels of management and staff, programming teams and clients to deliver effective business solutions.
  • Prepared release checklists, measured risk and collected data for roll-back plan.

Confidential, Jersey City, NJ

Consultant - Quality Assurance Analyst


  • Analyzed business requirements, use cases and system specifications.
  • Analyzed risk impact and prioritized testing effort.
  • Developed comprehensive test plans and procedures based on the project Requirements Specifications for Confidential application software using Quality Center.
  • Designed detailed unique metrics scripts and test cases.
  • Created Test Sets using Quality Center Test Lab.
  • Scheduled automated test scripts runs via Quality Center scheduler.
  • Oversaw execution of test scenarios that ensured that the hardware configurations and developed software performed in compliance with the specifications as described in documents pertaining to this implementation.
  • Continuously updated Test Documentation in accordance with specification changes.
  • Demonstrated excellent working knowledge in formal QA estimation and tracking techniques.
  • Performed GUI, Business Function, Integration, Browser and OS (Platform) Compatibility and Regression testing.
  • Debugged data integration errors by working with Broker Workstation.
  • Reported defects via Integrated Bug Tracking System (Quality Center was integrated with in-house written tool), oversaw identification and problem / bug solving process.
  • Utilized Test Director Reporting features to produce status report to higher management.

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