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Manual/ Crm Tester Resume

Charlotte, NC


  • 7+ years of Progressive experience in Software Quality Assurance & Testing activities.
  • Excellent understanding of Software Development Life Cycle and Test Methodologies from project definition to post - deployment.
  • Experience in using automation tool such as QTP and Selenium.
  • Good experience in the successful implementation of Automation Test Framework.
  • Implemented whole life cycle of testing Methodologies starting from planning, creating, executing, reporting and tracking the defects.
  • Experience in writing test scenarios and test cases, developing and maintaining test scripts based on business and functional requirements. Documented all phases of QA process.
  • Excellent knowledge of VB Script and Descriptive Programming for developing test script and Functional libraries.
  • Extensive experience in running various kinds of tests such as Regression, Functional, Performance, Backend, User Acceptance Tests (UAT) for Web (N-Tier) and Client/Server Applications.
  • Experience in working Agile (Scrum, Sprint), water fall, v-model methodology
  • Ability to collaborate with testers, business analysts, developers, project managers and other team members in testing complex projects for overall enhancement of software product quality.
  • Expertise in database querying, data manipulation and population using SQL in Oracle and SQL Server.
  • Expertise in Bug tracking using Bug tracking Tools like Request Tracker, Quality Center.
  • Conducted website testing and coordinated with clients for successful Deployment of the projects.
  • Tested web services using SoapUI, XML
  • Functioning as Subject Matter Expert (SME) and acting as point of contact for Functional and Integration testing activities
  • Self-starter and team player with excellent communication, problem solving skills, interpersonal skills and a good aptitude for learning.


Operating Systems: Windows 2000/NT/ME/XP/7, UNIX, Linux

Test Management Tools: HP Quality Center 9.2/10.0, Test Director 7.6, MTM.

Testing Tools: HP Quality Center 9.2/10, and TFS.

Automated Testing Tools: Quick Test Professional 10,Selenium, JUnit, Cucumber

Languages: Visual Basic, SQL, C and C++

Scripting Languages: VBScript, JavaScript

Databases: Oracle 10g, SQL Server 2008, MS Access 2007, MySql 4

Application Software: MS-Excel, MS-Word, MS-Power Point and MS Outlook

Web Technologies: HTML and XMLI

Web Browsers: IE, Firefox, Safari.


Confidential, Charlotte, NC

Manual/ CRM Tester


  • Reviewed and analyzed the business requirements, business process and functional requirements for writing test plan.
  • Developed Test Plans, Test Cases and logged defects and tracked them using H P Quality Center.
  • Performed Smoke Testing, System Testing, System Integrations Testing and User Acceptance Testing. .
  • Responsible for updating and maintaining the Quality Center for all the defects found during functional and regression testing and follow up the bug life cycle.
  • Prepared and executed test scripts using Selenium
  • Ran regression test suite as per requirement
  • Used Agile process and wrote test cases against user stories
  • Conducted QA meetings for the team to walk-through the Test Plan
  • Conducted defect meetings with developers to walk-through each defect in detail for quick resolutions/fixes
  • Performed Regression Testing after defects were resolved in test environments
  • Documented the weekly status reports and presented the QA process to the management
  • Participated in regular project status meetings related to testing. Developed Test Cases and Test Scripts for UAT Testing.

Environment: XML, Selenium, HP Quality Center10.0, Java, HTML, Oracle, Agile, Windows


QTP/Database Tester


  • Analyzed Business Requirements, Functional Requirement and High Level Design documents.
  • Created the Regression Test cases and automated them for the purpose of regression testing.
  • Implemented QTP 10.0 for automating the Regression Sets.
  • Designed the Data Driven tests in Quick Test Professional (QTP) script to validate with different sets of test data.
  • Tested the applications response for positive and negative sets of data with data-driven testing procedures.
  • Modified the scripts by inserting Text, Bitmap and Synchronization checkpoints.
  • Created and managed objects in the application using Object Repository in Quick Test Pro.
  • Performed Descriptive Programming wherever necessary.
  • Automated scripts created are for execution of large number of claims for using the concept of Parameterization by using Data Tables.
  • Created a single huge shared object repository for all the different modules by using the Object Manager in QTP Repository
  • Extensively used the VB Script to develop highly optimized scripts.
  • Integrated the Quality Center (QC) with Quick Test Professional (QTP) 10.0.
  • Documented the Automation Plan, Design and Execution Specification.
  • Involved in Smoke, Ad Hoc, Functional, Regression and Back end Testing.
  • Reported the defects to the development team by using defect-tracking tools like Clear Quest, Quality Center.
  • Retested the reported defects in the every build released and closed the defects in concern tools.
  • Performed End-to-End testing manually.
  • Involved in the tracking and updating of the Requirement Traceability Matrix, thereby linking the test cases with the business requirements as well as other associated test cases in Quality Center.
  • Assured the project meet the defined business requirements and follow defined quality process.

Environment: HP Quality Center (QC) 9.2, Quick Test Professional (QTP) 10.0, Java, SQL Navigator, Oracle 10g.


QTP Tester


  • Participated in Business Requirements gathering and documentation
  • Interacted with End Users and Subject Matter Experts to write test scenarios to satisfy business transactions
  • Created test plans and test schedules based on high-level Business Requirements
  • Developed detailed manual test cases at system & functional level in Quality Center
  • Conducted Integration Testing between various subsystems.
  • Performed functional testing to identify various critical points in the application and automated it by using QTP
  • Performed Regression testing for new builds and every modification in the application using QTP.
  • Managed and mentored offshore team members in technical and application knowledge related to quality process
  • Conducted defect meetings with developers to walk-through each defect in detail for quick resolutions/fixes
  • Performed Regression testing after defects were resolved in test environments
  • Validated the back-end data using SQL queries for data integrity.

Environment: QTP, Windows, HP Quality Center10.0, EDI, Java, SQL Navigator/TOAD, Oracle 10g, XML, SoapUI, WSDL.


Manual/ CRM Tester


  • As a Tester worked closely with Business Analysts, Developers in requirement analysis, testing and documentation for applications developed.
  • Participated in Business Requirements scrub analysis, Business Requirements walkthrough's and test case reviews for execution needs.
  • Prepared test plans, test cases and test scenarios documentation.
  • Prepared Test plans, Test scripts, test execution and defect logging
  • Performed System Testing, Functional testing, Integration testing, Regression testing and UAT testing for all applications.
  • Prepared Test planning reports, Test Execution reports and Defect reports.
  • Actively participated in defect status calls to resolve any test execution issues.
  • Compiled and prepared daily test execution status reports for manual testing efforts and made them available to the project managers.
  • Coordinated end-to-end testing efforts with offshore teams in India and ensured that testing was completed on time.
  • Experience with cross browser testing.
  • Participate in creation of impact analysis from business requirements and system design documents of the technology analyst and subject matter experts.

Environment: Oracle 9i, Windows XP/NT, Siebel 8.0, Siebel Application Server, Siebel 8.0 Applications.


Manual/ CRM Tester


  • As Siebel module tester understood the business process and functionality of Siebel entities Account Management and Contact Management system.
  • Developed test scenarios and test procedures based on the test requirements.
  • Participated in application walkthroughs and the business review meetings.
  • Tested smart scripts by using different data sets.
  • Involved in creating a template for the smart scripts.
  • Created Integration scripts and System test scripts.
  • Created Sql queries to extract the data from the database and to check the data flow through the frontend and backend.
  • Executed System Integration test scripts by verifying the mappings of the source (Siebel) and the target (Billing) system fields as well as verifying if the interface’s Error Exception handling of the raised errors is as per the specifications provided in the requirements document.
  • Tested workflows for displaying primary account data in the multi value group applet.
  • Performed manual testing and maintained documentation on different types of Testing such as Positive Testing, Negative Testing, Regression Testing, Integration Testing, System Testing, User-acceptance Testing, Performance Testing, and Black Box Testing.
  • Executed the written test cases manually.
  • Participated in User Acceptance Test (UAT), documented procedures and guiding the users in using the application.
  • Updated Business users on the status of the defects logged by them during UAT Testing.
  • Created and executed scripts for GUI testing.
  • Responsible for entering defects into the defect management (WMS) system and performing tests after the defects were fixed.
  • Documented all testing processes based on their importance or priority for the purposes of risk assessment during UAT testing phase.
  • Responsible for preparing Traceability Matrix report.
  • Due to short timelines interacted closely with the business analysts and the developers in ensuring an early and smooth resolution of all defects that were raised.

Environment: Oracle 9i, Windows XP/NT, Siebel 8.0, Siebel Application Server, Siebel Call Center Application.

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