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Quality Assurance Analyst/ Business Process Management Resume

Hartford, CT

PROFESSIONAL SUMMARY:

  • Sound knowledge of both manual and automated Black Box, White Box, Data Driven Testing, System, UAT (User Acceptance Testing), Regression, Integration, Stress, Functionality and Browser Compatibility testing of both client - server and Web-based e-commerce, internet & intranet applications.
  • Proficient in AGILE, Waterfall and SCRUM methodologies.
  • Expertise in Test development, scheduling & Execution, test automation, test project management, AGILE, SCRUM, SDLC (software development Life Cycle).
  • Comprehensive Testing of e-commerce, Client/Server and Web Applications.
  • Possess extensive experience in analyzing the Business Requirement Documents, Functional Specifications and Technical Specifications.
  • Proficient in preparing test plans, test case designs, test script designs and execution of various test scripts using QTP, Quality Center.
  • Experience in setting up the domains and projects in Quality Center and creating the user with required privileges. Administering the Quality Center /QC workflow.
  • Exposure to SDLC and its integration with QA methodology.
  • Extensively worked in Data Driven testing.
  • Modified existing GUI objects and added new GUI objects to GUIMAP file
  • Involved in analysis of test run output, checking it with the requirements and reporting the exceptions to QA Manager, and also proficient in reporting defects into the defect tracking system and results to the assigned project
  • Excellent analytical, communications and mentoring skills prove an asset to any group or organization.
  • Extremely well organized, strong work ethics and excellent interpersonal skills.
  • Self-motivated, detail oriented, time bound, responsible team player with ability to coordinate in a team environment and maintain effective team relationship.

TECHNICAL SKILLS:

Testing Tools: Quick Test Professional, Quality Center (ALM), HP QTP/UFT Websphere Message BrokerV6.1, Sail point, Site minderPegaSystem, SOAP UI

Languages: HTML, XML, SQL

GUI Tools: Visual Studio .NET

Databases: DB2, SQL Server, MS-Access

Microsoft Products: Word, Excel, PowerPoint

Operating Systems: Windows 95/98/NT/XP/7/Windows 7

PROFESSIONAL EXPERIENCE:

Confidential, Hartford, CT

Quality Assurance Analyst/ Business process management

Responsibilities:

  • Involved in verifying, executing and validating the customer eligibility files received from Consolidated Eligibility systems (CES), Facets and Consumer Database (CDB) for various clients.
  • Working with control points related to Eligibility, Member activity (online/offline), Incentive processing, Incentive payments and Financials based on the client needs, Implemented corrective action plans in response to negative findings and kept the management team updated on significant issues or development. Working experience in testing of PEGA implementation.
  • Adopted PEGA specific testing techniques aligned for its BPM components.
  • Actively involved in writing test procedure and process for Managing eligibility add, change and delete functionality for consumer eligibility and executing the same based on the client associated Feed systems like CES, Facets and CDB.
  • Also, writing test procedure and process of consumer activity through eHP user interface (portal) for online and offline activities like Health Assessments, online programs, wellness coaching, onsite screening, provider forms, paper health assessments, exceptions and inquiry forms etc.,
  • Involved in executing the test procedures for incentive processing based on the business rules for reward qualification and fulfills earned rewards on Telephonic Wellness Call (TWC) and Gifts cards fulfillment (Gage).
  • Oversee and manage assignments, working closely with offshore resources. Reported status and escalate issues as needed.
  • Working on Incentive Payment through consumer Account Management System (CAMS) for Process Health Reimbursement (HRA) and Health incentive Accounts (HIA) through Confidential Financial Services like Banking information systems (BIS) and Evolutions (EV1)
  • Logged the daily execution of control points for different Clients in the PEGA Systems. Prepared defect status report and maintained and tracked defects throughout the lifecycle.
  • Involved in verifying, executing and validating the Confidential Conversion report for eligibility files, incentive forms, and Telephonic Wellness Call (TWC), Offline, eHP, eCODS and CAMS (consumer Account Management system) files.
  • Working on Incentive Payment through consumer Account Management System (CAMS) for Process Health Reimbursement (HRA) and Health incentive Accounts (HIA) through Confidential Financial Services like Banking information systems (BIS) and Evolutions (EV1)
  • Worked effectively in the quality assurance program to ensure that the operational components of Confidential ’s Portal services meet the Client requirements.
  • Support the Sr. Quality Control Test Manager during internal and external audits of the software development life cycle and contribute to improvements to the overall life cycle.
  • Executed and tracked quality review projects, perform tests, developed quality review procedures, participate in evaluations and audits of portal services.

Confidential, CT

Software Quality Assurance Engineer -ecommerce

Responsibilities:

  • Analyzed the Business and System Requirements and developed the test plans, Requirements Traceability Matrix and test cases accordingly.
  • Responsible for creation of Project Strategy, Project Plans, defining QA tasks to be done and estimating times for those tasks.
  • Tested the integration of a new backend for online transactions, including recurring payments, game card redemption and gift s.
  • Created and maintenance of complex test plans for a phased roll-out of the new Billing backend
  • Performed testing for WEB-based casino gaming software applications i.e. blackjack table games and Flash casino games throughout the SDLC.
  • Re- Evaluation of existing test suites according to new baclog tasks added during daily SCRUM meetings.
  • Actively participated in SCRUM meetings, reviews and developed test scenarios.
  • Assigned the test cases and test scripts to the team members.
  • Defined the tasks for the QA team on a weekly basis and if needed on daily basis.
  • Analyzed the test results from the Team for the failed steps and validated them.
  • Recorded and tracked all the validated defects in QC/ALM uncovered during the execution of tests scripts in testing.
  • Derived defect towards resolution; retested all the issues which are fixed and closed them accordingly.
  • Used Quick Test Pro (QTP/UFT) for preparing Regression bed of regression testing and for automation.
  • Used QTP/UFT to test the IBM Mainframe applications.
  • Perform exploratory testing of new features
  • Provided daily test status on testing progress and issues.
  • Consulted with development team and production support team to identify testing data.
  • Develop and recommend test practices and strategies for the team to improve the agile process.
  • Participated in QA team meetings & bug tracking meetings.

Environment: Java, DB2, QMF, Windows XP, Microsoft Office suite

Confidential, Windsor, CT

QA Lead/ Analyst

Responsibilities:

  • Responsible for gathering and verifying requirements.
  • Analyzed the Business and System Requirements and developed the test plans, Requirements Traceability Matrix and test cases accordingly.
  • Created UAT documentation to be used by users.
  • Prepared test data and drafted test scripts, end-to-end scenarios required for the testing effort and maintained them.
  • Developed the test cases and test scripts for the UAT testing. Defined the tasks for the QA team on a weekly basis and if needed on daily basis.
  • Manually performed UAT (User Acceptance Testing), Usability testing of eSummary for Facets and Confidential Vision Application.
  • Tested Web services providing required input Data to request XML and validated Response XML.
  • Tested Web Services, XML, and WSDL using SOAPUI Tool. Modified end points when worked on different servers and different versions of Web services.
  • Assigned responsibilities of supporting Enterprise Service Bus (ESB) and service oriented Architecture (SOA) Tier.
  • Involved in the testing of each of the individual service Domain (e.g. member domain, Claims domain, Infrastructure Domain) on the new changes which are made for every production Release.
  • Responsible for coordinating Onsite/Offshore teams.
  • Created Execution Metrics Dashboard for all phases of the projects.
  • Interact with developers and business analysts for discuss and resolve defects and their priorities.
  • Expertise with testing XML Web Services using SOAP UI Tool.
  • Participated in QA team meetings & bug tracking meetings.
  • Analyzed HIPPA EDI transactions in X12 and looked for defects.
  • Performed gap analysis for HIPPA 4010 and 5010 transactions.
  • Produced management reports and maintained team documents and artifacts in Web Based MS SharePoint.
  • Logged defects in Quality Center, Prepared defect status report and maintained and tracked defects through out the lifecycle.
  • Provided daily test status on testing progress and issues.
  • Consulted with development team and production support team to identify testing UAT data.

Environment: Java, DB2, QMF, QC, TSO, Windows XP, Microsoft Office suite

Confidential, Manchester CT

Data entry specialist

Responsibilities:

  • Input all patients’ data information into computer.
  • Checked labels for accuracy of patient names and test codes.
  • Validated account numbers on specimens and patient forms.
  • Maintained, and updated patient database.
  • Monitored data entries of members receiving services.

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