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Qa Lead Resume

Fort Mill, SC


  • Around 13 years of experience on Manual, Automation and Performance testing of client - server, web services and web-based applications with exposure to diverse business domains.
  • Extensive experience in following QA methodologies, analyzing business requirements, preparing test plans, performing functional, regression, SIT/CIT testing, writing test cases and executing them
  • Experience managing large QA teams (more than 15) both manual and automation.
  • Experience working on automation and CI/CD tools like selenium, Appium (Mobile Automation), Katalon, Cucumber, Protractor, Jenkins, Bamboo, SOAP UI, REST API, Sauce Labs
  • Experience working on programming languages like Java, Python, .Net, JSON
  • Understanding how all elements of the software ecosystem work together and developing QA approaches that fit the overall strategy.
  • Understanding DevOps processes and being able to develop strategies for continuous integration and deployment.
  • Experience developing test plans and test strategy documents
  • Experience estimating QA resource requirements for projects and assign resources.
  • Experience in Onsite/Offshore models
  • Experienced in Change Management and release management
  • Experience establishing team and individual OKRs and KPIs based upon company goals.
  • Experience recruiting, managing, mentoring and retaining a high performing quality team.
  • Experience working on Salesforce, MS Dynamics, Pegasystems CRM
  • Experience working on cloud applications like Salesforce and Dynamics CRM
  • Involved in maintaining test matrices and traceability matrix and performing GAP analysis
  • Strong attention to detail, producing detailed, accurate and reliable documentation.
  • Experience in testing native applications on mobile devices like iPhone, Android.
  • Experience with Web-based enterprise applications, SOA (Services Oriented Architecture), Web 2.0 and Web application servers


Performance Testing Tools: Load Runner, Neo Load, J-Meter, Dynatrace

Automation Tools: Selenium Web Driver, Appium, Protractor, Cucumber, Tosca, TestCraft

Version Control/CI/CD Tools: GitHub, MTFS, Teamcity, Gitlab

Test Management/Reporting tools: Test Director, Quality Center,9,10,10.5, HP ALM 11.5, UFT, Jira, Test Rail, Zephyr, qTest

Reporting /ETL Tools: SSRS 2005/2008, OBIEE 11g, MicroStrategy, OBIEE, Informatica, DataStage

Web service testing tools: SOAP UI, Rest API, Postman

Languages: HTML, XML, JavaScript, .NET, Visual Basic, C, ASP, Python, JSON

Databases: Oracle, SQL Server, MS Access, Teradata, DB2

Operating systems: Windows 7x,10x/2000/ NT/XP, HP Unix, MAC OS, Linux

Mobile platforms: iOS iPhone 6,6s,5,5S,5C,4s, 4, iPad 2, iPad 3, iPad Air, iPod; Android Galaxy SIII, S4, S6, Droid Razr, HTC evo, Nexus T Tablet, Google Nexus, and Samsung Note; Windows phones; Blackberry.

Web servers: Apache, IIS

Project methodologies: Rational Unified Process (RUP), Waterfall SDLC, Agile Scrum, Adode A/B testing Suite, CA Agile

Project Management Tools: Confluence, Robohead, MS Project

Other software: Photoshop, Adobe CQ, Adobe Test & Target Suite, MS Visio, MS Office, Win Merge, Red Gate, Checkmate (OBIEE test automation tool), Microsoft Dynamics CRM 2012,2013,2015,2016, Salesforce, PEGA


QA Lead

Confidential, Fort Mill, SC


  • Worked on Sunbelt rental online applications and mobile applications
  • Developed full-scale test plans and associated communications documents.
  • Involved in defect tracking and reporting using JIRA
  • Involved in sprint planning, daily standups, retrospective meetings.
  • Involved in initial Requirement Analysis phase and understanding user stories defined in Jira
  • Preparing daily workloads for staff & coordinating the daily allocation of work including myself.
  • Preparing weekly and monthly status on time.
  • Mentoring and training up junior and new staff.
  • Worked on API functionality using SOPA UI and Postman

Test Lead/Manager/Scrum Master



  • Managed various applications and projects like “ATD Mobile App”, “Walmart Canada”, “BI Modernization” (Migration from Microsoft BI to OBIEE)”, Microsoft Dynamics CRM
  • Implemented QA Process & testing best practices.
  • Defined project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
  • Developed full-scale test strategies and plans and associated communications documents.
  • Planned and scheduled project timelines and milestones using appropriate tools.
  • Build a testing team of professionals with appropriate skills, attitudes and motivation
  • Developed a roadmap and staffing model to support current and upcoming testing needs.
  • Lead the implementation and maintenance of test automation
  • Worked closely with release management and development to establish a formal code promotion process using CI/CD
  • Preparing weekly and monthly status on time for upper management
  • Strong experience working in agile environment.
  • Performed quality audits
  • Handling client enquiries and acting as the face of the business.
  • Strong experience working in agile environment.
  • Analyze data trends, draw conclusions and recommend direction as it applies to defect resolution.
  • Strong experience working in agile environment.


Confidential, Charlotte, NC


  • Involved in in-depth analysis on Agile iteration/Backlog Stories and identifying business gaps
  • Involved in the story point estimation for stories and Test Plan, Test Scripts, Test Conditions Preparation for various Functional and OS-Browser testing
  • Functional and OS-Browser Test Execution and reporting
  • Involved in Smoke Testing, Functional Testing, Integration Testing, Regression Testing.
  • Involved in compatibility, functional and user interface testing in different Mobile handsets
  • Involved in defect tracking and reporting using QC
  • Create and execute SoapUI requests to validate the API Calls and response
  • Participated in Defect triage meetings with Development, product and different test teams.
  • Preparation of defect report and test execution summary report on daily/Weekly basis
  • Involved in Onsite offshore co-ordination.
  • Supported the product team in User Acceptance testing




  • Created, wrote, managed and implemented software quality assessments, software test plans, test design specifications, and test cases for mobile apps and mobile web. Improved existing smoke tests.
  • Created Test Plans and managed the team for testing various applications across multiple browsers in production as well as QA environments.
  • Experience working in agile environment.
  • Experience working on Performance tools like Load Runner, Junit, JMeter
  • Involved in sprint planning, daily standup’s, retrospective meetings.
  • Develop, maintain and execute automated and manual test scripts for requirement validation, integration, regression, performance and usability testing.
  • Experience in testing POS applications
  • Create and maintain reusable test data for automation scripts.
  • Liaise with Business Analyst, Project Manager, and Development team member(s) throughout for delivering better quality products.
  • Working experience in Adobe A/B testing.
  • Working experience on Adobe Site Catalyst and Core metrics
  • Worked with Email marketing team and experience in setting up email marketing campaigns and digital marketing
  • Analyzed Business Requirements, Business rules and Technical Specifications.
  • Provided high level estimates on testing efforts based on the respective impact analysis.
  • Generated weekly reports on progress of current project(s)
  • Tested on GSM, LTE, and CDMA based devices.
  • Experience in performing automation testing using selenium and cucumber
  • Managed and Conducted Mobile testing over the cloud using Device Anywhere.
  • Determined repair priorities and updated status of test cases in Quality Center.
  • Tested daily promotions, banners, and homepage on Lowes.com on store, item and state level.
  • Worked closely with various teams during stand-ups and in retrospectives to improve.
  • Tested over all kinds of IOS devices which included: iPhone 5, 5S, 5C, 4s, 4, ipad 2, ipad 3, ipad Air.
  • Tested over all kinds of Android devices which included: S3, S4, S6, S7, Droid Razr, Droid 4, HTE evo, Nexus T Tablet, Google Nexus, and Samsung Note.
  • Tested on Blackberry as well as the windows phones.
  • Conducted and lead Defect triages for UAT/QA defects.
  • Created best practices and training materials for technical testing.
  • Lead and tested geo-targeted homepage versions using Adobe Test & Target Suite.
  • Provide UAT support (baseline, integration, regression) for daily site enhancement.
  • Updated test scripts using Quality Center and documented defects found during functional and regression testing in Quality Center. Followed up throughout the bug life cycle.
  • Performed in-store testing of the store app used by store associates.
  • Trained and mentored individuals both onsite and offshore in promotional banner and homepage testing methodologies.
  • Worked against tight deadlines during Black Friday.
  • Generated test summary reports, got sign off, and uploaded valid documents in SharePoint.
  • Researched root causes and worked with risk management.
  • Helped determine best use of development and testing resources onsite and offshore.
  • Tested web services using Advanced Rest Client (XML over HTTP) and Soap UI.
  • Performed black box and white box testing for checking functionality, security, and regression.
  • Mentored and Trained onsite and offshore resources on projects.
  • Experience in working in Onsite/Offshore model.

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