OBJECTIVES

• Solutions - focused, multifaceted IT professional offering 7+ years of hands on experience in Quality Assurance testing (manual, automation) coordinating creation of complex enterprise applications including enterprise testing on Salesforce.com (SFDC) CRM, Clouds, Web and Window based applications. Possess a strong understanding of application and system capabilities to provide customized solutions that meet business requirements. Additionally, eager to learn new methodologies and processes as well as positively contribute to team and organization goals.

SUMMARY

• Having hands on experience in software Quality Assurance, Planning, designing, developing, and deploying testing strategies for large - scale Web applications and Client/Server systems using Agile scrum and waterfall software development methodologies and process in E-Commerce, Financial, Marketing & Retail Domain.
• Extensive Experience of Client Supervision and Understanding of Process Vs. Product Verification and Validation
• Experienced in Analysis of Test Design & Development for Test scenario, Test Plan, Test Cases Through Use Cases, User Story, User Acceptance Criteria, Test Documentation for Functional-Integration & End to End Test Coverage
• Expert in All kinds of Functional testing as well as Integration, Regression, End to End, System & UAT Testing.
• Have excellent skills in both Manual and Automation Testing using HP Quick Test Professional (QTP)/ UFT, HP ALM/Quality Center (QC), TFS and MTM as well as experienced in Project management & defect tracking with VSTS, JIRA, Confluence, Version One experience for Test Management with Zephyr, TestRail
• Expertise in Relational Database Management System (RDBMS) and in writing complex SQL queries, updating database queries for Backend Testing, in-depth Knowledge of Oracle and SQL Server.
• Well exposer on sales cloud, service cloud and marketing cloud in Salseforce.com Platform as a SFDC Tester.
• Good knowledge in Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects.
• Well versed in analyzing CRM business processes that include Campaign management, Lead Management, Role Hierarchy, Account Management, Case Management and in a multi-tier environment.
• Have knowledge in testing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, and Approval Processes for automated alerts, field updates & Email generation per application requirements.
• Performed User Acceptance Testing (UAT) and interacted with client/ end-users to support UAT sessions.
• Followed QA Best Practices for Pre- and Post-Implementation, Supported UAT and Production Teams and Test Environments, Experienced in Pre /Post Deployment Test Artifacts in Test Data Creation and User Configuration Management for various Sandboxes.
• Highly Experienced in Working for Defect Identification and Resolution & Reports, Prepared Sprint Test Report, Regression and UAT Test Report
• Experience in Developing and Maintaining Test Matrices as Requirement Traceability Matrix (RTM), Defect Metrics, TRM (Test Responsibility Metrics), Cross over Metrics (Browser Testing) & Release Matrices.

TECHNICAL SKILLS

Testing Tool: Jira, Test Rail, HP UFT/QTP, HP QC/ALM, TFS & MTM, VSTS/ Azure DevOps, Postman

Operating System: Windows Server, Windows 10/7/XP/Vista/98

Web Technologies: HTML, XML, JSON, VB.NET, ASP.NET, C#, VB Script, CSS, Java

Database: Oracle, MS SQL Server, DB2, MS Access

Methodology: SDLC, Agile, Waterfall, Iterative

Testing: Functional, Smoke, Integration, Regression, Backend, End to end, System, Ad hocSystem Integration, Exploratory, UI/UX, Usability, API and UAT testing.

Salesforce.com Platform: SFDC, CRM, Salesforce Marketing & Service Cloud, Data Loader, SFDC Sandbox

Communication Tool: MS Outlook, Slack, Skype Business, Lync, Office communicator

PROFESSIONAL EXPERIENCE

Senior QA Analyst/ SFDC Tester

Confidential - New York, NY

Responsibilities:

• Managing software development and QA process in an Agile / Scrum environment and collaborate with scrum team and gathering of testing metrics to ensure all testing artifacts are completed on time.
• Analyze User Stories and Acceptance criterions to ensure that User Stories are concise, clear, and testable.
• Works in the agile development environment and participate in Sprint Planning, Sprint Review (Demo) meeting, Daily stand-up meetings and retrospective meetings to update day to day status to agile team.
• Participate in Business requirements meetings where all the system requirements are discussed and documented in collaboration with the design architects . Planned testing approach and test strategies, for the current and future releases. Developed reusable test scripts and test data to speed up testing for future delivery timelines .
• Write manual test scenarios and test cases based on user stories, change requests and functional design documents.
• Design all manual test cases step by step into TestRail.
• Responsible for the Web based testing including GUI Testing, Grey box testing, black box testing, Regression Testing, Integration Testing, System Testing, Performance Testing, Stress Testing, Functional Testing, Exploratory Testing, UX/UI Testing, Usability Testing, Smoke Testing, Backend Testing and User Acceptance Testing.
• Performed various kinds of testing manually and updated execution result in Jira in TestRail Addon.
• Responsible for assisting various business units with UAT script development and conversion into HP ALM format.
• Analyze, test, and validate all processes, changes, and defects through Jira tool.
• Perform Requirement Analysis by gathering both functional and non-functional requirements based on interactions with the process owners, document analysis and represented them in Requirements Traceability Matrix (RTM).
• Manually test the all modules by inserting different data to perform the data validation with positive and negative data.
• Log defects and tracked them using HP ALM till its closure following company defect life cycle.
• Closely work with Automation team and perform automation testing using HP Unified Functional Testing (UFT/ QTP) for creating, maintaining, and debugging complex and innovative scripts for frameworks such as Modular, Data-Driven, Keyword-Driven, and Hybrid Framework.
• Develop and maintain custom library, error handling, recovery scenarios, reporting methods, descriptive programming and repository management using QTP/UFT for Automation framework.
• Run multiple regression suite scripts in batch using UFT batch runner tool in overnight execution.
• Performed API Testing manually using Postman and then analyzed the execution results and logged defects.
• Collect and analyzed test results and compared them against the target metrics to determine the pass/fail.
• Extensively involved with testing the front-end screens and online features integration with the back-end database.
• Conduct backend testing using SQL queries to validate data for database and used SQL queries for retrieving data from Oracle database for executing user specific test cases.
• Write complex SQL queries using various kinds of joining and sub queries to retrieve complex data from RDBMS
• Salesforce CRM (SFDC)&Lighting: CRM E2ETesting, Creation of Users, Profiles, Roles, Creation of Apps, Creation of custom Objects, Designing Custom Fields, Task and Events, Apps, Email Notification and Template, Permission Sets, Assigning Validation Rules and Field Level Dependencies, Page layouts.
• Test Saleforce.com setup, Configuration, customization. Work on data migration from DB to SFDC using Data Loader.
• Creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules.
• Provided ongoing SFDC maintenance and admin services including periodic data cleansing, custom objects, workflows.
• Used Data Loader to insert, update and bulk import/export of data from SFDC Objects & used it to read, extract, load data
• Well versed in analyzing CRM business processes that include Campaign management, Lead Management, Role Hierarchy, Account Management, Case Management and in a multi-tier environment.
• Attend everyday defect status call and distributed the defects to help clear the defects in QA bucket.
• Responsible for Weekly Status reports showing the progress of the testing effort.
• Mentored and trained other QA team members with the knowledge base of the software Products and QA processes to increase productivity and improve business by always keeping the Big picture in mind.

Software QA Engineer

Confidential

Responsibilities:

• Regularly prepared detailed Test Plans and Test Scripts for different scenarios by analyzing functional documents, visual design documents, content metrics and use cases to cover the user acceptance criteria.
• Responsible for writing and execution of positive, negative for functional test cases to cover overall quality assurance using Test management tool HP Quality Center (QC) for each release.
• Responsible for Black Box Testing, Functional Testing, User Acceptance Testing (UAT), Smoke Testing, Exploratory Testing, Regression Testing and Integration Testing on various builds for release.
• Planning and execution of Backend Testing. Designed simple to complex SQL queries with various joining to retrieve data for database testing in Oracle.
• Tracking test case results, problem analysis, log defects, and defect tracking in QC/ALM.
• Regular interaction with core developers to assure that all the defects is addressed on time.
• Performed initial testing of the application manually as a part of the Smoke Testing.
• Mapped test plan with the functional requirements to ensure all the requirements have been covered by the test cases.
• Used Automation tool like HP Quick Test Professional (QTP) for creating automation test scripts along with debugging to enhancing the script for execution purpose.
• Performed User Acceptance Testing along with some functional scenarios to give the final sign off on the behalf of business/stakeholders.
• Reviewed and updated existing automation script using check point, wait statement, parameterization followed by VB script and used descriptive programming time to time as per team demand.
• Participated in all the meetings related to Sprint Planning, Daily Stand-up, Retrospective, Poker planning, and Story review meetings. Discussed all the issues arising out of test execution.

Quality Assurance Tester

Confidential - Long Island City, NY

Responsibilities:

• Actively participated in Sprint planning meetings and review meetings to check the impacts on test plan and test strategy when any changes made, or any functionalities added in new builds.
• Worked on agile environment, attended daily stand up (scrum) meetings, updated daily status on what I did yesterday, what I will do today and any blocking issues.
• Met with BA to understand business functionalities, requirements and designed test cases to satisfy Client requirements.
• Wrote, testes and debugged complex SQL queries involving multiple joins and conditions on Oracle RDBMS for performing backend testing in the application
• Well versed in identify the scope of Test Cases to be automated and generate the automated scripts using HP Unified Functional Testing (UFT).
• Developed and executed test scripts for Functional, Smoke and Regression Testing using HP Unified Functional Testing (UFT).
• Experienced to eliminate redundant pop up messages to cut down script run times using recovery scenarios.
• Used extensive SQL queries from the front-end using Oracle to perform backend database testing.
• Imported data from the Excel Workbook to the Data table and performed Data Driven testing with different Data sets for reports generation module in HP Unified Functional Testing (UFT).
• Analyzed user story along with acceptance criteria to create test condition then create test scenarios.
• Responsible for creating the Test Cases, Test Scenarios and mapping them with the User Story in VSTS/ Azure DevOps.
• Presented test cases at cross functional test cases review meetings with test team, system analyst and product management teams and have emphasized need for better change control process for critical user stories.
• Provided defect status reports & test-case execution reports on weekly basis using VSTS/ Azure DevOps.
• Performed sanity, integration, regression and system testing to verify incremental and existing functionality.
• Executed test cases on development builds and did bug logging and bug tracking using VSTS/ Azure DevOps tool.
• Worked in multiple projects simultaneously and analyzed business requirements along with system specification documents and created Test cases, executed Test cases and logged defects in HP Application Lifecycle Management (ALM).
• Interacted with developers, system analysts, product management, external customers, focused groups, usability testing groups and customer support on a regular basis.
• Involved in project review meetings to discuss issues and status for tracking the progress of project teams.
• Prepared minutes of meetings (MOM) and test summary reports to communicate the results of testing effort to leadership.
• Provided daily and weekly project status reports and escalated issues to the Manager as well as Providers as needed.
• Provided daily and weekly project status reports to the manager as well as any escalated issues if needed.