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Analyst Team Manager Resume

Naperville, IllinoiS


  • Certified, dedicated, experienced, quality focused IT professional with a history of exceeding client’s software technological objectives. Fifteen plus (15+) years of expertise working on software development teams as a Quality Assurance Specialist, Team Lead and Manager


Tools: Microsoft Office Suite, HP Quality Center (QC) / Application Lifecycle Management (ALM), IBM Rational Quality Manager, Quick Test Professional (QTP), Selenium Web Driver, Postman, Eclipse IDE, Team Foundation Server, MS Teams, SharePoint, JIRA, ClearQuest, Confluence, JIRA, Symitar (Jack Henry), Db2, and CICS

Platforms: Windows 8, 10/XP, Android, iOS, Episys, ADB2, IBM Mainframe

Languages: JAVA, SQL, XML, HTML


Confidential, Naperville, Illinois

Analyst Team Manager


  • Managed a small analyst team inside the Business Technologies department, supporting the core banking platform
  • Implemented Kanban with e - board to improve product delivery and identify areas of need, resulting in faster implementation and a higher quality product to production
  • Developed program documentation, planned and executed test cases, coordinated UAT, and production rollouts for enhancements to core platform
  • Coordinated and tested iOS, Android mobile application and website releases
  • Provided daily system support to the Confidential ’s departments and branches


Senior Quality Assurance Analyst


  • Designed and executed test cases based for enhancements to the core system during each service pack release
  • Improved team’s process by standardizing test cases, holding reviews and having more collaboration between the development team and product owner
  • Became a SME in several areas of our core system, including provider data and data integration between the core system and provider portal
  • Expanded test coverage by building out a suite of manual regression and automation test cases (Selenium Web Driver) used at the end of every release
  • Conducting stakeholder demonstration for final approval prior to release to production

Confidential, Naperville, Illinois

Quality Assurance Test Manager / Team Lead


  • Fulltime Optomi employee working onsite at BMO Harris managing a group of 35 quality assurance consultants during a large mortgage loan origination system conversion
  • Provided coaching, training and feedback along with escalating resource issues and reward recognition suggestions to Optomi executives
  • Reported testing metrics to senior BMO management to show daily progress including highlights, execution reports, and defect monitoring
  • Led daily defect calls with our vendor to get status updates, target delivery dates, set priorities, and work with the team to manage defect resolution and updates using ALM
  • Delivered test planning strategies, assisted with test execution and coordination, evaluated testing resources and areas of need along with budgeting and forecasting

Confidential, Chicago IL

Test Coordinator


  • Formalized quality assurance testing process by installing testing procedures and protocols that adhered towards the SDLC principals of total quality management
  • Reduced the number of production defects by 20% within 3 months by installing regression robust testing procedures and signoffs prior to any production release
  • Planning and executing test cases, leading testing efforts for all enhancements/issues

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