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Sr. Quality Assurance Analyst Resume

2.00 Rating

Richardson, TX

SUMMARY:

  • 18 years of strong QA working experience in both manual and automation software testing for Client/Server and Web based applications.
  • Proficient in building Test Plans, Test Strategy, Test Scenarios, Test Cases, Test Reports and Test Documentation for Manual and Automation testing.
  • Expert in SoupUI Pro/ReadyAPI, UFT (Unified Functional Testing), TestComplete, Selenium, TestRail, Quality Center and LoadRunner testing tools.
  • Superior in planning and executing Functional, Validation, Integration, System, User Acceptance and Regression testing.
  • Extensive QA working experience in Healthcare, Financials, Banking, and Telecommunications
  • Excellent communication and presentation skills.
  • Strong programming skills.
  • Extremely diligent, strong team player, decision maker.

TECHNICAL SKILLS:

Operated Systems: Windows 7/10, Mac, MSDOS, UNIX, Novell, and Mainframes.

Languages: C, C++, C#, Java, JavaScript, PL/SQL, Angular, Visual Basic, ASP.NET, .NET, HTML and XML.

Databases: Oracle, SQL, MS Access, DB2 and Lotus Notes.

Bug Tracked Tools: TestRail, JIRA, Jack Track, PVCS, Clear DDTs, Clear Quest, Quality Center/Test Director

Automation Tested Tools: ReadyAPI 2.30/SoapUI Pro, TestComplete 12.50, Unified Functional Testing (UFT), LoadRunner, Quick Test Pro, TestRail and SQA Suite.

PROFESSIONAL EXPERIENCE:

Sr. Quality Assurance Analyst

Confidential, Richardson, TX

Responsibilities:

  • Prioritized and implemented test plans in Agile methodology for healthcare products.
  • Involved in designing of product development strategies and acceptance criteria with Product Owners
  • Coordinated with development Engineers and prepared test cases and endured functionality of all healthcare products within a Scrum/Agile environment
  • Attended business requirement meetings with Payers and discussed testing process
  • Used TestRail tool to create test cases, manage test runs and track software testing efforts
  • Worked closely with Product Owners and Programmers to resolve complex functional issues of health care products and features.
  • Discussed and advised outcome results of testing during Sprint Planning
  • Performed Functional and System testing for Authorizations, Eligibility and Benefits (E&B), Claims Management and Payer Spaces products for various Payers.
  • Conducted end - to-end testing for healthcare application in TEST/QA environments.
  • Reviewed project requirements and provided direction and guidance to improve quality and established policies to increase test coverage
  • Performed Acceptance and Functional testing for SAML SSO (Security Assertion Markup Language Single Sign-On) for Anthem, Amerigroup, Humana, Florida Blue and HCSC Payers.
  • Verified SAML SSO authorization and authentication mircoservices using ARIES systems.
  • Created SQL queries and conducted backend testing to validate SAML SSO in databases using SQ L Developer.
  • Designed, developed and reviewed automation test scripts for E&B, Authorizations and SAML SSO using TestComplete and Selenium tools, and improved quality of deliverables.
  • Demonstrated and provided knowledge on new feature functionality of claims to Providers
  • Reported and maintained the bugs and issues to development team using JIRA tool.
  • Performed data-driven testing healthcare applications using TestComplete automation scripts.
  • Developed and executed automation tests in SoapUIPro/ReadyAPI for API testing
  • Lead all testing efforts from scratch to maintenance
  • Coordinated release validation testing in Production environment with Payers.
  • Mentored junior QA team members on healthcare applications and automation tools.
  • Verified results in both UI and backend data sources, included SQL Server database
  • Delivered thorough QA test reportsto determine product quality and release readiness
  • Ensured compliance with HIPAA regulations and requirements.

Environment: Angular, ARIES, Java, .NET, C, C++, Oracle, DB2, Windows 7/10, MAC, JIRA, Selenium, TestComplete, UFT (Unified Functional Testing), Quality Center, ReadyAPI, SoapUI Pro, TestRail, MS Office.

Sr. Quality Assurance Analyst

Confidential, Richardson, TX

Responsibilities:

  • Developed and implemented Test Plan including test strategy, and test scope based on business requirements.
  • Used Telegence and CARE backend systems to establish data for live Production environment.
  • Worked collaboratively with developers and support team in testing of complex software projects.
  • Estimated required working hours for test activities, and provided concise test status reports.
  • Created functional test cases for Consumer and Business iPhone accounts and executed using OPUS, PDC, Phoenix, and Premier front-end applications in Production environment.
  • Reviewed product requirements and specifications, and use case documentation to ensure testability and completeness.
  • Communicated closely with Development, Support and Program Management teams to analyze, resolve complex test issues and overall enhancement of software product quality.
  • Implemented new Software Quality Assurance methodologies and standards.
  • Mentored junior QA team members.
  • Tested iPhone wireless order functionality in Production environment and performed backend validation using Telegence CSM and CARE backend systems.
  • Worked on Major releases for iPhone 3G and iPhone 3GS launch.
  • Performed several feature functional testing in Telegence backend systems for Consumer and Business customers.
  • Performed Verification, Positive, Negative and Incremental Integration testing.
  • Worked with development teams in investigating and correcting production defects based on the testing results.
  • Performed order validation testing using various iPhone wireless models in real-time.
  • Performed Wi-Fi and Cellular Data connectivity testing on iPhone
  • Conducted Text, MMS and Voice Usage functional testing for iPhone 3G and 3GS in UAT environment.
  • Communicated with development teams to discuss various issues and enhancement requests.
  • Tested IVR (interactive voice response) systems to activate the online orders.
  • Reported Production defects to development teams using Jack Track and Clear Quest bug tracked tools.

Environment: Telegence, CARE, OPUS, PDC, Phoenix, Premier, Quality Center, Mac, Clear Quest, Jack Track, .NET, C++, Oracle, DB2, Windows 2000/XP.

Sr. Quality Assurance Analyst

Confidential, Richardson, TX

Responsibilities:

  • Designed and developed test plans and test cases for pharmacy insurance claims for AS/400 data warehousing applications.
  • Worked closely with business analysts, developers and project managers in preparing of project business requirements.
  • Used Quality Center tool for test case management and test execution.
  • Performed Functional and System testing for drug cost module.
  • Conducted backend testing for product verification using Mainframes.
  • Found root cause of test failures and resolve issues during test execution.
  • Investigated and reported the bugs to development team using Quality Center tool.
  • Developed SQL queries to verify prescription drugs and claim limitation information.
  • Designed and developed QTP automation test scripts for regression testing.
  • Trained client QA testers on development techniques on QTP automation scripting.
  • Source controlled automation scripts using Visual Source Safe.
  • Participated in product design meetings and release planning.
  • Provided feedback and suggestions for improving QA Procedures to management.
  • Participated in Software Development Life Cycle (SDLC).
  • Provided on going status of the testing to project teams and senior management to ensure quality of the software and readiness.
  • Produced statistics and summary reports of test results and escalated to QA Manager.

Environment: QTP 8.2, Test Director/Quality Center, SQL, Mainframes, AS400, CL, JCL, Cobol, Visual Source Safe 6.0, Oracle, DB2, Windows 2000/NT/XP.

Quality Assurance Analyst

Confidential, Richardson, TX

Responsibilities:

  • Designed and developed the test plans for .NET e-ordering applications as per business requirements.
  • Responsible for the preparation of all documentation for test strategy, test estimates, test cases for wireless phone products and features.
  • Used UML (Unified Modeling Language) methodology for gathering requirements.
  • Utilized Test Director/Quality Center as repository for test plans and test cases.
  • Performed Smoke, Functionality, System, Integration, and Incremental Integration testing for POS applications.
  • Conducted test case traceability to ensure business requirements are covered.
  • Participated in product design meetings and release planning.
  • Performed Validation testing for every release of the software applications.
  • Investigated and reported the bugs to development team using Jack Track bug tracking tool.
  • Performed credit score rating and order validation testing in backend systems using Mainframes.
  • Wrote SQL queries to verify various product and feature information in accordance with requirement documentation in database using TOAD.
  • Supported on call management.
  • Established requirements for test activities, and provided concise test status reports.
  • Updated the customer billing cycle tables using UNIX.
  • Reviewed the XML files and perform data verification.
  • Involved in Software Development Life Cycle (SDLC).
  • Executed test cases using Test Director/Quality Center and analysis the test results.
  • Executed automation scripts using WinRunner testing tool for Bobsled application.
  • Conducted Regression testing using QTP automation scripts.
  • Performed User Acceptance testing.
  • Produced statistics and summary reports of test results and escalated to QA Manager.

Environment: WinRunner 8.2, Test Director 8.0, Quick Test Pro, Mainframes, Telegence, UNIX, Jack Track, Bobsled, TOAD, CARE, POSitively, Compass, Java, .NET, ASP.NET, C++, C#, VC++, XML, IIS, MSSQL, Oracle, DB2, MS SQL Server 2005, Windows 2000/NT/XP.

Sr. Automation/Quality Assurance Engineer

Confidential, Dallas, TX

Responsibilities:

  • Designed, developed and implemented comprehensive test plans.
  • Created test cases and executed using Test Director.
  • Performed White box, Functionality, Validation testing for e-Health .NET software applications.
  • Responsible for developing automation code in TSL (Test Script Language) for ZixVPM email encryption application using WinRunner
  • Assisted QA Manager in creating and developing Test Architecture.
  • Performed Black box, Negative, Verification, System, and Incremental Integration testing.
  • Improved testing methodologies, procedures and processes.
  • Mentored junior testers on QA methodologies and automation scripting techniques.
  • Developed test schedule and executed automated scripts using Test Director.
  • Completed assigned works within designated timelines.
  • Analyzing test results on each release and generated test reports.
  • Provided technical consultation on automation tools, methods, and processes.
  • Reported on going testing status to the QA Director to ensure quality of the software.
  • Conducted Performance testing using LoadRunner testing tool.
  • Performed Regression testing using WinRunner automation scripts.
  • Conducted variety of quality control tests to ensure the efficiency of the software, using automation scripts.

Environment: WinRunner 7.6, Test Director 8.0, C#, .NET, ASP.NET, C++, Visio, COM/DCOM, MTS, VC++, XML, XSL, Visual Source Safe 6.0,IIS, MSSQL, DB2, UNIX, Windows 2000/NT/XP.

Environment: QTP, LoadRunner 8.1, Test Director 8.0, Java, ASP.NET, C++, Visio, C#, VC++, XML, XSL, Visual Source Safe 6.0,IIS, MSSQL, Oracle, DB2, MS SQL Server 2003, Windows 2000/NT/XP

Lead Quality Assurance Engineer

Confidential, Irving, TX

Responsibilities:

  • Created and implemented test plans and test cases from business requirements and use cases.
  • Implemented software test policies and procedures for e-Ordering applications.
  • Conducted Functionality, System testing for each release of the software application.
  • Performed requirements analysis to develop and modify software applications.
  • Conducted Integration, Incremental Integration, Negative and End-to-End testing.
  • Reported the bugs to development team using PVCS defect tracked tool.
  • Designed test-automation framework including defining standards, naming conventions, and configurations.
  • Developed code for automation scripts using QTP for different modules of e-Ordering applications.
  • Conducted Regression testing for the various phases of the application using WinRunner.
  • Responsible for creating and updating metrics usage mapped tables in SQL database.
  • Responsible in resolving of Production issues by coordinating with cross-functional teams.
  • Validated online orders by conducting backend testing using Mainframes.
  • Verified and updated various product information in database using SQL queries.
  • Planned and implemented quality assurance strategies and test environments.
  • Effectively lead the QA testing team.
  • Performed Regression testing using WinRunner automation scripts.
  • Developed test schedule and executed automated scripts using Test Director.
  • Mentored junior project team testers on testing methodology and testing tools.
  • Helped QA Manager in establishing the roles and responsibilities of the testing team members and cost estimation for testing.
  • Delivered projects in timely manner without any issues.
  • Performed Stress testing for e-Ordering applications and Online Bill Payment systems using LoadRunner.
  • Responsible in investigating root cause of failed online orders and creating detailed report.
  • Conducted management activities by analyzing and verifying test results.
  • Increased efficiency of the application functionality by introducing automation testing methodology and achieved increase of online orders.
  • Involved in measuring network and server response time using LoadRunner.
  • Performed Quality Assurance testing throughout Software Development Life Cycle (SDLC).

Environment: WinRunner 7.6, Test Director, QTP, LoadRunner, PVCS, C#, Java, ASP.NET, C++, ATL, COM/DCOM, MTS, VC++, XML, XSL, Visual Source Safe 6.0,IIS, MSSQL, DB2, Visio, UNIX, Windows 2000/NT/XP.

Quality Assurance Analyst

Confidential, Irving, TX

Responsibilities:

  • Created and developed test plans by gathering business requirements.
  • Developed the test cases from the scratch and maintained using Test Director.
  • Verified the product and feature information in database using SQL queries.
  • Performed System, Functional, Integration and User Acceptance testing for the client/server software application.
  • Responsible for writing the code in TSL for automation scripts for different modules using WinRunner tool.
  • Developed the test schedule and executed test scripts remotely using Test Director.
  • Delivered assigned projects within guidelines and communicated potential problems to management in a timely manner.
  • Captured the bugs and interacted with development team to resolve critical issues.
  • Reported defects using Clear DDTs defect tracked tool.
  • Ensured continuous improvement of the testing process by analyzing test results.
  • Investigated the root cause of a failed test case and demonstrated to programmers.
  • Provided testing statistics to the Manager to ensure quality of the software.
  • Responsible in updating of automation scripts for every migration of the new code.
  • Conducted end-to-end testing utilizing WinRunner automation scripts.
  • Created, updated, and modified the database tables using MS Access.
  • Conducted Regression testing in UAT and Production environments using automation scripts.
  • Achieved in reducing system downtime by introducing automation testing strategy.
  • Source controlled automation scripts using Clear Case repository.

Environment: WinRunner 7.6, Test Director, DDTs, Visual Basic, Clear Case, C++, UNIX, Oracle, VC++, Windows 2000/NT.

Quality Assurance Analyst

Confidential, Milwaukee, WI

Responsibilities:

  • Performed manual and automation testing for the Web based Mortgage applications.
  • Gathered requirement documents by coordinating Business analysts and Programmers.
  • Responsible for creating test cases from the scratch and implementing based on use cases and requirements.
  • Reviewed and analyzed on test plans and test scenarios to ensure the quality of the software.
  • Created and implemented test strategies and methodologies.
  • Executed the test cases and produced test results in graphical representation.
  • Conducted White box, Smoke, Integration, and Black box testing for financial modules, which are written in Visual Basic.
  • Responsible for writing and developing the automation test scripts in TSL using WinRunner.
  • Performed functional testing for mortgage loan process for e-Commerce software applications.
  • Reported software bugs using Lotus Notes and discussed with programmers to solve the software defects.
  • Created and executed automation scripts using SQA Robot.
  • Analyzed automation testing necessity and trained other QA testers on automation testing tools.
  • Created and performed Regression testing using WinRunner automation scripts
  • Maintained automated test scripts and executed remotely using Test Director
  • Involved in software development life cycle (SDLC).
  • Attended release meetings to discuss with Managers, Developers and Business Analysts.

Environment: WinRunner, Test Director, SQA Robot, PVCS, HTML, Java, JavaScript, XML, XSL, VC++, Oracle, Windows NT

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