SUMMARY:

• 18 years of strong QA working experience in both manual and automation software testing for Client/Server and Web based applications.
• Proficient in building Test Plans, Test Strategy, Test Scenarios, Test Cases, Test Reports and Test Documentation for Manual and Automation testing.
• Expert in SoupUI Pro/ReadyAPI, UFT (Unified Functional Testing), TestComplete, Selenium, TestRail, Quality Center and LoadRunner testing tools.
• Superior in planning and executing Functional, Validation, Integration, System, User Acceptance and Regression testing.
• Extensive QA working experience in Healthcare, Financials, Banking, and Telecommunications
• Excellent communication and presentation skills.
• Strong programming skills.
• Extremely diligent, strong team player, decision maker.

TECHNICAL SKILLS:

Operated Systems: Windows 7/10, Mac, MSDOS, UNIX, Novell, and Mainframes.

Languages: C, C++, C#, Java, JavaScript, PL/SQL, Angular, Visual Basic, ASP.NET, .NET, HTML and XML.

Databases: Oracle, SQL, MS Access, DB2 and Lotus Notes.

Bug Tracked Tools: TestRail, JIRA, Jack Track, PVCS, Clear DDTs, Clear Quest, Quality Center/Test Director

Automation Tested Tools: ReadyAPI 2.30/SoapUI Pro, TestComplete 12.50, Unified Functional Testing (UFT), LoadRunner, Quick Test Pro, TestRail and SQA Suite.

PROFESSIONAL EXPERIENCE:

Sr. Quality Assurance Analyst

Confidential, Richardson, TX

Responsibilities:

• Prioritized and implemented test plans in Agile methodology for healthcare products.
• Involved in designing of product development strategies and acceptance criteria with Product Owners
• Coordinated with development Engineers and prepared test cases and endured functionality of all healthcare products within a Scrum/Agile environment
• Attended business requirement meetings with Payers and discussed testing process
• Used TestRail tool to create test cases, manage test runs and track software testing efforts
• Worked closely with Product Owners and Programmers to resolve complex functional issues of health care products and features.
• Discussed and advised outcome results of testing during Sprint Planning
• Performed Functional and System testing for Authorizations, Eligibility and Benefits (E&B), Claims Management and Payer Spaces products for various Payers.
• Conducted end - to-end testing for healthcare application in TEST/QA environments.
• Reviewed project requirements and provided direction and guidance to improve quality and established policies to increase test coverage
• Performed Acceptance and Functional testing for SAML SSO (Security Assertion Markup Language Single Sign-On) for Anthem, Amerigroup, Humana, Florida Blue and HCSC Payers.
• Verified SAML SSO authorization and authentication mircoservices using ARIES systems.
• Created SQL queries and conducted backend testing to validate SAML SSO in databases using SQ L Developer.
• Designed, developed and reviewed automation test scripts for E&B, Authorizations and SAML SSO using TestComplete and Selenium tools, and improved quality of deliverables.
• Demonstrated and provided knowledge on new feature functionality of claims to Providers
• Reported and maintained the bugs and issues to development team using JIRA tool.
• Performed data-driven testing healthcare applications using TestComplete automation scripts.
• Developed and executed automation tests in SoapUIPro/ReadyAPI for API testing
• Lead all testing efforts from scratch to maintenance
• Coordinated release validation testing in Production environment with Payers.
• Mentored junior QA team members on healthcare applications and automation tools.
• Verified results in both UI and backend data sources, included SQL Server database
• Delivered thorough QA test reportsto determine product quality and release readiness
• Ensured compliance with HIPAA regulations and requirements.

Environment: Angular, ARIES, Java, .NET, C, C++, Oracle, DB2, Windows 7/10, MAC, JIRA, Selenium, TestComplete, UFT (Unified Functional Testing), Quality Center, ReadyAPI, SoapUI Pro, TestRail, MS Office.

Sr. Quality Assurance Analyst

Confidential, Richardson, TX

Responsibilities:

• Developed and implemented Test Plan including test strategy, and test scope based on business requirements.
• Used Telegence and CARE backend systems to establish data for live Production environment.
• Worked collaboratively with developers and support team in testing of complex software projects.
• Estimated required working hours for test activities, and provided concise test status reports.
• Created functional test cases for Consumer and Business iPhone accounts and executed using OPUS, PDC, Phoenix, and Premier front-end applications in Production environment.
• Reviewed product requirements and specifications, and use case documentation to ensure testability and completeness.
• Communicated closely with Development, Support and Program Management teams to analyze, resolve complex test issues and overall enhancement of software product quality.
• Implemented new Software Quality Assurance methodologies and standards.
• Mentored junior QA team members.
• Tested iPhone wireless order functionality in Production environment and performed backend validation using Telegence CSM and CARE backend systems.
• Worked on Major releases for iPhone 3G and iPhone 3GS launch.
• Performed several feature functional testing in Telegence backend systems for Consumer and Business customers.
• Performed Verification, Positive, Negative and Incremental Integration testing.
• Worked with development teams in investigating and correcting production defects based on the testing results.
• Performed order validation testing using various iPhone wireless models in real-time.
• Performed Wi-Fi and Cellular Data connectivity testing on iPhone
• Conducted Text, MMS and Voice Usage functional testing for iPhone 3G and 3GS in UAT environment.
• Communicated with development teams to discuss various issues and enhancement requests.
• Tested IVR (interactive voice response) systems to activate the online orders.
• Reported Production defects to development teams using Jack Track and Clear Quest bug tracked tools.

Environment: Telegence, CARE, OPUS, PDC, Phoenix, Premier, Quality Center, Mac, Clear Quest, Jack Track, .NET, C++, Oracle, DB2, Windows 2000/XP.

Sr. Quality Assurance Analyst

Confidential, Richardson, TX

Responsibilities:

• Designed and developed test plans and test cases for pharmacy insurance claims for AS/400 data warehousing applications.
• Worked closely with business analysts, developers and project managers in preparing of project business requirements.
• Used Quality Center tool for test case management and test execution.
• Performed Functional and System testing for drug cost module.
• Conducted backend testing for product verification using Mainframes.
• Found root cause of test failures and resolve issues during test execution.
• Investigated and reported the bugs to development team using Quality Center tool.
• Developed SQL queries to verify prescription drugs and claim limitation information.
• Designed and developed QTP automation test scripts for regression testing.
• Trained client QA testers on development techniques on QTP automation scripting.
• Source controlled automation scripts using Visual Source Safe.
• Participated in product design meetings and release planning.
• Provided feedback and suggestions for improving QA Procedures to management.
• Participated in Software Development Life Cycle (SDLC).
• Provided on going status of the testing to project teams and senior management to ensure quality of the software and readiness.
• Produced statistics and summary reports of test results and escalated to QA Manager.

Environment: QTP 8.2, Test Director/Quality Center, SQL, Mainframes, AS400, CL, JCL, Cobol, Visual Source Safe 6.0, Oracle, DB2, Windows 2000/NT/XP.

Quality Assurance Analyst

Confidential, Richardson, TX

Responsibilities:

• Designed and developed the test plans for .NET e-ordering applications as per business requirements.
• Responsible for the preparation of all documentation for test strategy, test estimates, test cases for wireless phone products and features.
• Used UML (Unified Modeling Language) methodology for gathering requirements.
• Utilized Test Director/Quality Center as repository for test plans and test cases.
• Performed Smoke, Functionality, System, Integration, and Incremental Integration testing for POS applications.
• Conducted test case traceability to ensure business requirements are covered.
• Participated in product design meetings and release planning.
• Performed Validation testing for every release of the software applications.
• Investigated and reported the bugs to development team using Jack Track bug tracking tool.
• Performed credit score rating and order validation testing in backend systems using Mainframes.
• Wrote SQL queries to verify various product and feature information in accordance with requirement documentation in database using TOAD.
• Supported on call management.
• Established requirements for test activities, and provided concise test status reports.
• Updated the customer billing cycle tables using UNIX.
• Reviewed the XML files and perform data verification.
• Involved in Software Development Life Cycle (SDLC).
• Executed test cases using Test Director/Quality Center and analysis the test results.
• Executed automation scripts using WinRunner testing tool for Bobsled application.
• Conducted Regression testing using QTP automation scripts.
• Performed User Acceptance testing.
• Produced statistics and summary reports of test results and escalated to QA Manager.

Environment: WinRunner 8.2, Test Director 8.0, Quick Test Pro, Mainframes, Telegence, UNIX, Jack Track, Bobsled, TOAD, CARE, POSitively, Compass, Java, .NET, ASP.NET, C++, C#, VC++, XML, IIS, MSSQL, Oracle, DB2, MS SQL Server 2005, Windows 2000/NT/XP.

Sr. Automation/Quality Assurance Engineer

Confidential, Dallas, TX

Responsibilities:

• Designed, developed and implemented comprehensive test plans.
• Created test cases and executed using Test Director.
• Performed White box, Functionality, Validation testing for e-Health .NET software applications.
• Responsible for developing automation code in TSL (Test Script Language) for ZixVPM email encryption application using WinRunner
• Assisted QA Manager in creating and developing Test Architecture.
• Performed Black box, Negative, Verification, System, and Incremental Integration testing.
• Improved testing methodologies, procedures and processes.
• Mentored junior testers on QA methodologies and automation scripting techniques.
• Developed test schedule and executed automated scripts using Test Director.
• Completed assigned works within designated timelines.
• Analyzing test results on each release and generated test reports.
• Provided technical consultation on automation tools, methods, and processes.
• Reported on going testing status to the QA Director to ensure quality of the software.
• Conducted Performance testing using LoadRunner testing tool.
• Performed Regression testing using WinRunner automation scripts.
• Conducted variety of quality control tests to ensure the efficiency of the software, using automation scripts.

Environment: WinRunner 7.6, Test Director 8.0, C#, .NET, ASP.NET, C++, Visio, COM/DCOM, MTS, VC++, XML, XSL, Visual Source Safe 6.0,IIS, MSSQL, DB2, UNIX, Windows 2000/NT/XP.

Environment: QTP, LoadRunner 8.1, Test Director 8.0, Java, ASP.NET, C++, Visio, C#, VC++, XML, XSL, Visual Source Safe 6.0,IIS, MSSQL, Oracle, DB2, MS SQL Server 2003, Windows 2000/NT/XP

Lead Quality Assurance Engineer

Confidential, Irving, TX

Responsibilities:

• Created and implemented test plans and test cases from business requirements and use cases.
• Implemented software test policies and procedures for e-Ordering applications.
• Conducted Functionality, System testing for each release of the software application.
• Performed requirements analysis to develop and modify software applications.
• Conducted Integration, Incremental Integration, Negative and End-to-End testing.
• Reported the bugs to development team using PVCS defect tracked tool.
• Designed test-automation framework including defining standards, naming conventions, and configurations.
• Developed code for automation scripts using QTP for different modules of e-Ordering applications.
• Conducted Regression testing for the various phases of the application using WinRunner.
• Responsible for creating and updating metrics usage mapped tables in SQL database.
• Responsible in resolving of Production issues by coordinating with cross-functional teams.
• Validated online orders by conducting backend testing using Mainframes.
• Verified and updated various product information in database using SQL queries.
• Planned and implemented quality assurance strategies and test environments.
• Effectively lead the QA testing team.
• Performed Regression testing using WinRunner automation scripts.
• Developed test schedule and executed automated scripts using Test Director.
• Mentored junior project team testers on testing methodology and testing tools.
• Helped QA Manager in establishing the roles and responsibilities of the testing team members and cost estimation for testing.
• Delivered projects in timely manner without any issues.
• Performed Stress testing for e-Ordering applications and Online Bill Payment systems using LoadRunner.
• Responsible in investigating root cause of failed online orders and creating detailed report.
• Conducted management activities by analyzing and verifying test results.
• Increased efficiency of the application functionality by introducing automation testing methodology and achieved increase of online orders.
• Involved in measuring network and server response time using LoadRunner.
• Performed Quality Assurance testing throughout Software Development Life Cycle (SDLC).

Environment: WinRunner 7.6, Test Director, QTP, LoadRunner, PVCS, C#, Java, ASP.NET, C++, ATL, COM/DCOM, MTS, VC++, XML, XSL, Visual Source Safe 6.0,IIS, MSSQL, DB2, Visio, UNIX, Windows 2000/NT/XP.

Quality Assurance Analyst

Confidential, Irving, TX

Responsibilities:

• Created and developed test plans by gathering business requirements.
• Developed the test cases from the scratch and maintained using Test Director.
• Verified the product and feature information in database using SQL queries.
• Performed System, Functional, Integration and User Acceptance testing for the client/server software application.
• Responsible for writing the code in TSL for automation scripts for different modules using WinRunner tool.
• Developed the test schedule and executed test scripts remotely using Test Director.
• Delivered assigned projects within guidelines and communicated potential problems to management in a timely manner.
• Captured the bugs and interacted with development team to resolve critical issues.
• Reported defects using Clear DDTs defect tracked tool.
• Ensured continuous improvement of the testing process by analyzing test results.
• Investigated the root cause of a failed test case and demonstrated to programmers.
• Provided testing statistics to the Manager to ensure quality of the software.
• Responsible in updating of automation scripts for every migration of the new code.
• Conducted end-to-end testing utilizing WinRunner automation scripts.
• Created, updated, and modified the database tables using MS Access.
• Conducted Regression testing in UAT and Production environments using automation scripts.
• Achieved in reducing system downtime by introducing automation testing strategy.
• Source controlled automation scripts using Clear Case repository.

Environment: WinRunner 7.6, Test Director, DDTs, Visual Basic, Clear Case, C++, UNIX, Oracle, VC++, Windows 2000/NT.

Quality Assurance Analyst

Confidential, Milwaukee, WI

Responsibilities:

• Performed manual and automation testing for the Web based Mortgage applications.
• Gathered requirement documents by coordinating Business analysts and Programmers.
• Responsible for creating test cases from the scratch and implementing based on use cases and requirements.
• Reviewed and analyzed on test plans and test scenarios to ensure the quality of the software.
• Created and implemented test strategies and methodologies.
• Executed the test cases and produced test results in graphical representation.
• Conducted White box, Smoke, Integration, and Black box testing for financial modules, which are written in Visual Basic.
• Responsible for writing and developing the automation test scripts in TSL using WinRunner.
• Performed functional testing for mortgage loan process for e-Commerce software applications.
• Reported software bugs using Lotus Notes and discussed with programmers to solve the software defects.
• Created and executed automation scripts using SQA Robot.
• Analyzed automation testing necessity and trained other QA testers on automation testing tools.
• Created and performed Regression testing using WinRunner automation scripts
• Maintained automated test scripts and executed remotely using Test Director
• Involved in software development life cycle (SDLC).
• Attended release meetings to discuss with Managers, Developers and Business Analysts.

Environment: WinRunner, Test Director, SQA Robot, PVCS, HTML, Java, JavaScript, XML, XSL, VC++, Oracle, Windows NT