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Lead Qa Analyst Resume



  • 9+ years of experience in Quality Assurance for the Client - Server, Web-based and ERP applications on various domains like Health Care, Finance, Insurance, Retail and Telecom.
  • Seasoned QA professional with expertise in Manual Testing / Automated Testing
  • Experience in testing Web-based / PC-based / E-commerce and Client-Server applications on different environments.
  • Strong knowledge of Software Development Life Cycle (SDLC), Testing Methodologies and Techniques.
  • Experience in delivering QA efforts to COTS solutions like Gentax.
  • Strong experience in developing Test Plans and Test cases using requirements and design documents while specifying Testing Overview, Approach, Strategy, Scope, Roles and Responsibilities.
  • Expertise in performing different types of Testing: Functional, GUI, Integration, Performance, Mobile, Regression and User Acceptance Testing (UAT).
  • Strong experience in Database/Backend testing using MSSQL Server, Oracle, RDBMS and SQL queries.
  • Hands on experience in writing complex SQL queries to test the data accuracy.
  • Strong Experience in XML Validations.
  • Good understand with Web Services and expert in writing test cases and executing Web Services using SOAP and REST protocol on SOAPUI.
  • Good experience in both black box testing and Gray box testing.
  • Strong experience in both water fall and agile methodologies.
  • Good experience in Java,VB script and automation infrastructure development.
  • Good experience in using QTP integrated Environment (Step generator, synchronization, Actions, Recovery scenarios and methods etc.)
  • Experience in Descriptive programming using QTP.
  • Knowledge of Load Runner.
  • Participated in the Review meetings, interacted with the Developers and discussed technical problems and reported bugs.
  • Excellent interpersonal and customer relational skills. Proven communication, presentation skills, self-starter, goal oriented and leadership qualities.


Operating Systems: Windows 95/98/NT/2000/ME/XP/Vista, MS DOS

Web Technologies: HTML, ASP, FrontPage, Flash, 3D Studio Max

Languages: C, C++ (OOP), SQL, Visual Basic, Java, Shell script

RDBMS: MS SQL Server, MS Access, Oracle 10.x, Oracle SQL Developer

Document Tools: MS Word, MS Excel and MS Power point.

Testing Tools: JIRA, Visual Studio, TFS, Quality Center 12.0, QTP 11.0, Load Runner 9.5, Web Application Stress Tool, Test Director, SQL Developer, Toad

Platforms: J2EE, .net


Confidential - Olympia - WA

Lead QA Analyst


  • Participated and played a key role in Elicitation activities on an enterprise COTS solution called Gen Tax/Automated Tax and License Administration System developed by Fast Enterprises and business license application.
  • Conducted and Coordinated system tests on an enterprise COTS solution called Gen Tax/Automated Tax and License Administration System developed by Fast Enterprises.
  • Streamlined testing methodologies and processes enabling Department of Revenue to partner with cities to issue business licenses using lesser resources in test.
  • Analyzing the Business Requirement specifications and preparing the testing scenarios and strategies based on the same.
  • Developing and performing 508(ADA testing) compliance test plans and test cases with tools like JAWS and Chromevox
  • Developing system requirements by following 508 standards
  • Performing 508 compliant verification testing and reviewing technical requirements of software cases with tools like JAWS and Chromevox
  • Evaluating and analyzing 508 testing results and overseeing implementation of test plans
  • Lead the testing effort between ten testers to add new cities to Gen Tax/Automated Tax and License Administration System.
  • Communicated all the changes made to the Business License Application to the Business team to help them conduct UAT.
  • Extensively used Notepad++ tool for XML schema validation and edit xml file
  • Debug the failed importing files of xml.
  • Extensively used SQL queries to check storage and accuracy of data in database table
  • Performed Back end testing using SQL queries to access the main database.
  • Wrote SQL Statements to extract Data from Tables and to verify the output Data of the reports.
  • Worked on SharePoint Insights and create links in site for client access to reports
  • Conducted GUI testing, System Test, End to End Test and Regression Test on business licensing services application as a lead tester.
  • Conducted Interface testing with the interfacing partners such as Liquor control Board.
  • Provided support for User Acceptance Testing for user in triaging bugs and provided root cause analysis.
  • Involved in Mobile testing of the My Confidential .
  • Involved in testing application on different mobile Platform such as iOS and Android devices.
  • Used TFS for Work Item Management and Source Control for automation.
  • Provided production support and tested production bugs
  • Involved in Automation Infrastructure Development using Selenium with Java.
  • Created Test cases Using Element locators and Selenium Webdriver methods with Java.
  • Execution of Selenium Test cases and Reporting defects.
  • Participated in defect triage meetings to resolve bugs.
  • Provided Impact Analysis for the legislative bills which impacts Business Licensing services.

Environment: TFS, Gentax, JAWS, Chromevox, Oracle SQL Developer, SharePoint, XML, Notepad++ tool, MS Visio and MS Project, Selenium Webdriver, Internet Explorer, Google Chrome and Mozilla Firefox (front-end browsers), Java, HTML, XML, MS Office 2013.

Confidential -Olympia-WA

Lead QA Analyst


  • Analyzing the Business Requirement specifications and preparing the testing scenarios and strategies based on the same.
  • Coordinate with Development team and business team to ensure new production releases meet Acceptance criteria.
  • Used agile scrum methodology to ensure the new features meet the customer requirements and acceptable quality assurance standards.
  • Coached team in optimal time utilization through concepts of scrum and agile management methodologies.
  • Led sprint reviews and daily scrum meetings to touch base with whole team and ensure that all members were performing satisfactorily.
  • Trained team members as well as the rest of the company staff in employing agile and scrum practices to improve work flow.
  • Identify potential issues in QA environment and maintaining them in JIRA and HP ALM/QC.
  • Reporting to the manager about the project status and addressing the key issues.
  • Responsible for test case creation and execution.
  • Conduct and/or participate in peer reviews of test cases
  • Oversee the creation and maintenance of test data
  • Defect tracking and management with tools like JIRA and HP ALM/QC.
  • Communicate defect issues to the development team
  • Involved din mobile testing of App called HPF.
  • Worked with different track leads for testing different tracks like Eligibility, Medicaid, Child Support, Enrollment, Finance(Payer domain), Plan Management and SHOP.
  • Tested monthly invoice generations and batches for monthly invoices for individual and SHOP applications.
  • Tested different Finance functions like payment processing, prorate payment adjustments, cancel and returns.
  • Strong in HIPAA EDI compliance, gathered, analyzed and documented business requirements for ICD10.
  • Tested that the Finance/payment processing information has been transmitted electronically through EDI files to the carriers.
  • Processed the 834 (enrollments)/ 820 (Finance/payments) EDI files to carriers through Edifecs.
  • Monitor and control UAT issues and risks in coordination with the UAT Project Manager
  • Plan and manage execution of UAT activities with the UAT Track Leads and UAT Project Manager
  • Assist the UAT Project Manager on definition and estimation of UAT project schedule tasks, deliverables, and milestones
  • Worked on interface testing for Medicaid and CMS
  • As a team lead has worked with a team of 13 for this project.
  • Review, document and update the QA processes and standards
  • Involved in User Acceptance testing and End to End testing using different browsers like IE, Mozilla Firefox and Google Chrome.
  • Actively involved in reviews of automated test scripts, maintenance of test scripts as per changes and updates in the application.
  • Experience with Web application testing on Java based applications and SharePoint Server 2010
  • Worked on SharePoint Insights and create links in site for client access to reports
  • Created Automation Framework (data driven), automated test script Review Checklist and Automation Guidelines and Standards.
  • Worked on 820 and 834 EDI file testing and validation.
  • Performed different types of testing like GUI, Functional testing, Data Driven Testing, Regression Testing, mobile testing and Backend Testing.
  • Involved in testing application on different mobile Platform such as iOS and Android devices.
  • Involved in SOA testing validating XML request and responses.
  • Involved in data conversions for accounting systems from Sage to Intacct
  • Involved in Adobe LiveCycle Applications testing.
  • Handle responsibilities of implementing Automation Framework with Selenium WebDriver with Java
  • Involved in regression testing using Selenium Webdriver with Java.
  • Involved in Child Support System and Welfare’s Eligibility automation.
  • Data validation and backend testing using SQL queries in the SQL Developer.
  • Wrote SQL queries to test the application for data integrity and verified the contents of the data table.
  • Document, implement, monitor and enforce all the process and procedures for testing is established as per standards defined by the organization.
  • Execute and maintain test scripts and create deliverables as per standard.
  • Involved in regression testing and sanity testing.

Environment: JIRA, HP ALM/QC, CA Agile Central Rally, Visual Studio 2013, SharePoint, Oracle SQL Developer, Sage, Intacct, ClearQuest, XMLSpy, MS Visio and MS Project, Selenium Webdriver, Internet Explorer, Google Chrome and Mozilla Firefox (front-end browsers), Java, HTML, XML, MS Office 2013.

Confidential -San Diego-CA

Automation Lead


  • Actively involved in all aspects of the pre-testing phase such as establishing hard freeze dates, deciding the test strategy, setting up the hardware and software for the test team etc.
  • Analyzed business and system requirements. Prepared test scenarios, test plans and test cases.
  • Used waterfall methodology to ensure the new features meet the customer requirements and acceptable quality assurance standards.
  • Setup and configured QA environment. Performed manual and automation testing.
  • Created automated test scripts using Quick test professional.
  • Created templates for the automation testing and integrated HP ALM/QC with QTP for test script execution.
  • As a team lead has been responsible for 3 teams from India coordinating in offshore/onshore model.
  • As a team lead has worked with a team of 11 for this project.
  • Created automated test scripts for both smoke and regression suites using QTP.
  • Reviewed Functional Requirement Specifications and Software Design Documents for the application.
  • Created Test Plans and Test Procedures for the various functional Modules in the application.
  • Test plan document was prepared based on IEEE 829 standards.
  • Conducted Smoke, Functional, Regression and Integration testing of the applications.
  • Tested the GUI(Front-end) of the application comparing to the standards.
  • Involved in module testing and integration testing.
  • Reported the bugs to Developers through Modification Requests (MR) using Quality Center.
  • Installing and Configuring Oracle Retail 13.x
  • Investigated bugs and interacted with developers to resolve technical issues.
  • Attended Daily/weekly defect report meetings and presented progress updates.
  • Participated in the conferences, set up to coordinate both offline and onsite resources.

Environment: Quality Center 11.0, Quick Test Professional 11.0, Oracle Retail 13.x, Internet Explorer and Mozilla Firefox (front-end browsers), Java Script, HTML, VB Script, MS Office 2013.

Confidential -Newark-DE

QA lead


  • Participated in BSD & TSD review meetings.
  • Prepared Test Plan, Test Cases and Test Procedures using Business requirements document and Functional requirements document of the system.
  • Test plan document was prepared based on IEEE 829 standards
  • Involved in performing Functionality testing, Validation testing, Negative and Positive testing.
  • Involved in Product Life cycleManagement and Retail Merchandise Systems
  • Generated the SQL Queries to retrieve the data from databases for validation testing.
  • Perform Manual and Back-end testing using SQL in Oracle relational database.
  • Executed Data driven testing to test application with unique Test Data set.
  • Performed smoke test after each and every code drop.
  • Performed End-to-End testing after bug fixes and modifications.
  • As a team lead has worked with a team of 7 for this project.
  • Generated XML files for testing data transfer from vendors to the client.
  • Conducted White Box testing for the ORACLE stored procedures, triggers and packages.
  • Used Soap UI for request and response XML's for data validation.
  • Tested various finance functions like in Loan processing and loan modification.
  • Interfacing with developers to resolve the technical issues.
  • Actively participated in the test case review sessions with Business.
  • Involved in Loan processing of the loans sent by government every quarterly and modifying them according to HAMP guidelines.
  • Created End to End test scenarios and presented to the business owners for sign off on the entry criteria.
  • Involved in end-to-end testing of the Web applications and its interactions with ERP Systems using SOA, Middleware systems
  • Worked extensively with SQL, PL/SQL and TOAD to test the data from databases for validation testing.
  • Created Traceability Matrix between Requirements and test cases.
  • Involved in preparing Automation framework and developed Automation Test Suite necessary for regression testing for the new builds using QTP.
  • Tracked the defects using HP ALM/QC and generated Defect Summary Reports.
  • Validated resolved defects as part of regression testing.
  • Cross coordinated with Developers and Business owners to get the issues resolved.

Environment: Windows XP, Visual Studio, J2EE, Java, JSP, Apache, Soap UI, SQL Server, HTML, XML, Quality center10.0, Quick Test Professional10.0, DB artisan 8.7.3, MS Office 2007, Passport 6.5.1

Confidential -Newark-DE 

Sr QA Analyst


  • Involved in pre-testing that included review of the functional requirement document for developing test plans and test cases.
  • Analyzed web applications, documented detail test plans, test cases and expected results based on the business functional requirements.
  • Conducted walkthroughs with the team reviewing the test plans and test cases for team input.
  • Used waterfall methodology to ensure the new features meet the customer requirements and acceptable quality assurance standards.
  • Set schedule estimates, timelines, milestones for the task identified.
  • Formulated UAT Test Plan and UAT Test Cases in Quality Center as per the project milestones.
  • Tested Retail project Amazon pay with points which is a partnered project between Amazon and Chase.
  • Tested website features, client server applications(E-comm), running applications, planning and managing test activities, defining features of the applications, defining test approaches, and testing risks.
  • Worked on POS self-checkout / POS QA Testing was involved in setting of QA Test environment with simulated POS test environment.
  • Tested different finance functions of the POS system like payments and returns. Moreover, make sure that the system met the requirements and expectations.
  • Selected and utilized appropriate tools to manage test processes, validate results, and perform various levels of testing.
  • Based on project complexity level provided estimates for QA effort after project brief review.
  • Involved in Client server devices testing.
  • Involved in web-based (e-Commerce) project call Amazon pay with points.
  • Part of Requirement Review Meetings and provided feedback to Business Analyst to clarify ambiguous requirements for testing purpose.
  • Involved in dealing with 3rdParty vendors and executing project
  • Involved in validating TSYS-TS2 IBM Mainframe screens (AS400) for different commercial cards
  • Validated Account in TSYS IBM Mainframe (Account Status, Card Activation. etc.)
  • Monitor, review, process and validate all Credit Card Scenario with TSYS
  • Created Test Data Criteria for every new upcoming project.
  • Define Test Strategy and communicated with team on QA's testing approach.
  • Extensively involved in transferring User requirements to Test scenario to cover maximum functionality in strict timelines.
  • Conditioned accounts in TSYS IBM Mainframe System (AS400) as per the functional requirements such as change status, creating accounts, posting payments and transactions
  • Expertise in manipulating APR's, Temporary APR, Promo, Transactions (Balance Transfer, Foreign, Wire, etc.), NSF (Non-Sufficient Fund) through different Channels, Groups, CC & CF in TSYS through different TSYS screen
  • Skilled in data prepping of different channels like Lost/Fraud/Reissue/Renewal through TSYS
  • Performed testing life cycles for End to End business scenarios from Credit card Portal (Web) to TSYS, BW/BI and Oracle DB using Middleware Technologies and Web Services
  • Developing and writing Test Plans based on requirements.
  • Distributes Test Plans to Copy writers, copy editors, Testers and Client Service Managers.
  • Collects feedback from testers and analyzed Tests Results.
  • Log issues in Mantis with appropriate Priority and Severity for development.
  • Update Client Service Managers and higher management on testing effort.
  • Planning, writing and executing Test Cases. .
  • Validate Web Service calls results with QA’s defined Test Data criteria.
  • Automated GUI functionality testing using QTP.
  • Worked with Object repositories, functions, data tables and descriptive programming in QTP.
  • Created Data driven tests for multiple sets of data using QTP and for repetitive tasks.
  • Performs Functional, Regression, System and Integration Testing.
  • Inserted database checkpoints using SQL queries to validate the backend testing on the application on SQL Server database.
  • Tests the applications on different versions of industry standard A-grade browsers Internet Explorer, Mozilla Firefox, Chrome and Safari.
  • Updates existing standard Test Plans for Initial, Confirmation, Reminder, Follow-up customer emails in industry standard web and client based Email servers like Gmail, Yahoo, Hotmail, AOL, Outlook and Lotus Notes.
  • Working closely in the Review meetings with Business Analyst, Product Managers and Developers.
  • Coordinating with the Development team and offshore team for defect analysis.
  • Performs Regression Testing to ensure that no defects are introduced from changes made during and between test cycles.
  • Managed and delivered multiple projects on timely manner.
  • Monitored client’s Testing Results.
  • Coordinated with the developers and Client Service Managers on Defect status on regular basis.

Environment: Windows XP, Visual Studio, J2EE, Java, JSP, Apache, TSYS-TS2, SQL Server, HTML, XML, Quality center, Quick Test Professional, MS Office.

Confidential - Minneapolis - MN

QA Analyst


  • Understand the business requirements and develop test cases to test the complete functionality of the application
  • Involved in interaction with the end users along with business analysts and the team mates for better understanding of the business requirements
  • Used waterfall methodology to ensure the new features meet the customer requirements and acceptable quality assurance standards.
  • Involved in writing Test Plan that detailed the testing scope strategy, hi-level test requirements and necessary resources
  • Closely interacted with business analysts, designers and software developers to understand application functionality and navigational flow
  • Performed Positive and Negative Testing as per the requirements
  • Performed Regression, Functional, System, integration, Interface, Front-end, Back end, Negative, Positive and User Acceptance Testing
  • Participated in Manual Testing and Automation Testing.
  • Use QTP for automation testing.
  • Executed functionality testing to make sure that application works according to functional specification
  • Tested Web services as a part of functional testing
  • Performed Security Testing as per the requirements
  • Writing, maintaining and updating Test Documentation’s for various stages of testing for reference and auditing purposes
  • Executing SQL Queries for Database testing
  • Analyzed user requirements, attended Change Request meetings to document changes and implemented procedures to test changes
  • Responsible for updating existing Test Cases against the change of requirements
  • Created and performed Compatibility Testing procedure
  • Coordinating with the Development team for defect analysis
  • Interacted with business analysts and system analysts in resolving the problems
  • Performed issue wise testing(functional and regression)
  • Prepared test data using test scenarios for functional testing as documented in the test plan
  • Gathered requirements for UAT as per end users requirements
  • Performed User Acceptance Testing (UAT)
  • Responsible for weekly status meetings showing progress and future testing efforts
  • Documented and tracked test scripts, test results, test analysis; reported the defects using HP Quality Center and discussed with developers to resolve technical issues

Environment: Cold Fusion, Java, HTML, CSS, Mantis, Flash, Lotus Notes 6.5-8.5, Outlook 2003-2007, Litmus Tool, SharePoint, IE 6-8, Quality center 9.2, Firefox 3-3.5, Chrome 3.0, Safari 3.0-4.0, MS SQL, Lotus Notes, Windows XP/Vista, Mac 10.x, MS WORD, MS EXCEL, QTP 9.5

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