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Siebel Ctms Qa Lead Resume

Mounds View, MinneapoliS

PROFESSIONAL SUMMARY:

  • Having 9+ years of total IT experience in Manual/Automation Quality Assurance in Siebel, CTMS, MS Dynamics CRM, .NET and JAVA platforms.
  • Working as an Onsite Coordinator for Confidential - Siebel CTMS Consolidation Project.
  • Experience in creating and analyzingBusiness Specification Documentsby gathering requirements from the clients, Project Co-ordination, developingTest plans, defining Test cases, developing and automatingTest scripts
  • Seasoned professional with outstanding knowledge on setting upQA Processfrom scratch, Test planning, Test Strategies, Test Suites, Test Estimation, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects.
  • Diverse experience in Automated/Manual testing includingBlack Box, White Box& testing techniques at every phase of the development process like Module/Component,Functional, Usability, GUI, Performance, Security, Unit, Integration Testing, Acceptance Testing, Regression & Web Testing
  • Worked withChange Managementgroup on change requests and implementing them into System Testing andEnd-to-End Integration Testing.
  • Tested XMLandWeb servicessystem based onService Oriented Architecture framework using system based onService Oriented Architecture SOAP UI
  • Experience in Post-Implementation Tests, User Acceptance, Usability, Unit Testing
  • Experienced in performingBack-end testingfor Database integrity by executing complexSQLqueries for validating the data in the backend database tables
  • Specialization includes GUI and Functionality Testing, System testing, including Integration, Performance, Stress, Load and Regression Testing of Web and Client/Server based applications.
  • Expertise in Problem solving and creating Bug Reports using Bug Tracking Tools like HP ALM, QC
  • Maintained the Requirements Traceability Matrix (RTM).
  • Experienced Quality Assurance engineer with strong analytical and problem-solving skills and proven ability to manage and prioritize multiple critical tasks
  • Have Experience in working as a Team Lead/Module Lead, Managing and Mentoring Junior Resources in the team
  • Skilled at assessing client needs, working in a group, implementing cutting-edge technology solutions, and training/supporting end users.
  • Exposure to Unix Platform
  • Experience in software development methodologies like V-model, and Waterfall.
  • Experienced inAgileManagement and Software Development withScrum
  • Experience using Load Runner forCapacity Planning, Performance, Load, Stress, Scalability and Reliability testing, identification and elimination of performance bottlenecks, tuning and optimizing the application for better response time.
  • Worked in Scripting Languages like Java Script & VB Script
  • Extensive experience with MS Project and MS office tool's Like Ms-Word, PowerPoint, Excel, Visio, Access.
  • Worked in Databases like Oracle 9i, 10g, 11g, Sybase, SQL Server 2000
  • Strong analytical and communication skills with the ability to communicate appropriately in business and technical situations at all levels.

TECHNICAL SKILLS:

Scripting Language: HTML, CSS, VB Script, Java Script, Basic UNIX Commands

Project Methodologies: SDLC, Waterfall, Agile

Databases: Oracle 9i, 10g, 11g, SQL Server 2000, Sybase

Project & Requirement Management Tools: Microsoft Visio, Microsoft Project, Traceability Matrix

Other Tools: Informatica, Siebel-CTMS, MS Dynamics CRM 3.0, NICE Actimize Fortent AML 7.25, Actimize Fircosoft, Toad, Raptor, Rapid SQL,, Load Runner, QTP, ALM 11.5, QC 9.2/10/11.0, JIRA, VSS, Clear case, Putty, MS Excel, SharePoint 2007, SOAP UI 1.6

PROFESSIONAL EXPERIENCE:

Confidential, Mounds view, Minneapolis

Siebel CTMS QA Lead

Responsibilities:

  • Working as an Onsite Coordinator to co-ordinate with offshore support team to deliver integration, system, functional, automated regression testing and to resolve business critical incidents
  • Closely worked with BA to develop and execute system test plans and test cases coveringfunctional testingand integration testing
  • Offshore Team recruitment, allocation of daily jobs and workloads to team members and providing necessary trainings to new team members
  • Ensure offshore team has adequate knowledge to prepare test design document and perform manual as well as automation testing
  • Requirement Analysis and Impact Analysis
  • Prepare Estimates, Test Plan documentation, Test Execution result Inventory, Test Tracking, Test Summary Report, Traceability Matrix and Test Exception Report
  • Participate andlead meetingsas needed to review Test plan, Test results andBug Reports.
  • Worked as a Testing Team Lead for Application, Data Migration & Integration Modules.
  • Data Scenarios Creation, Authoring data flow steps for test data creation, Test Case Creation
  • Peer Review of Test Scenarios, test cases and queries
  • Writing Test Scripts in Test Plan module in HP ALM 11.5. Generating Reviewed Scripts from Dashboard and routing for Approval in Documentum. Pulling the approved scripts in Test Lab for execution.
  • Logging and tracking defects them in the ALM and assign them to IT and Dev team and following up for resolving them.
  • Used Dashboard for Test Case Status, QA Report, and Quality Metrics
  • Working as UAT Lead - Creating User Acceptance Test Plan, create theUAT Test ScenariosandTest Cases, Supporting Business Users in UAT Phase
  • Managing team performance and progress.
  • Enforcing all company approved polices and procedures.
  • Constantly looking for ways to improve processes.
  • Monitoring the performance of junior staff.
  • Generated Reports for Management Team
  • Attending and participating in team meetings.
  • Ensuring a clean, safe and friendly working environment.

Confidential, Raleigh, NC

Siebel CTMS & OBIEE QA Lead Tester

Responsibilities:

  • Worked on different modules Accounts, Contacts, Investigators, Payments, Regulatory Compliance and Site Visit Reports etc.
  • Closely worked with BA to develop and execute system test plans and test cases coveringfunctional testingand integration testing
  • Worked on different Phases of testing R3.8, R4.2, R5.0, UAT, and Production following Rapid Application Development Model
  • Requirement Analysis and Impact Analysis
  • Develop Testing Framework for the Release
  • Performed End-to-End testing including Module testing, Integration testing, Regression testing on different phases of Releases.
  • Performed Data Migration Testing from Oracle 10g to 11g
  • Wrote the Test Scripts and uploaded to Test Plan Module in ALM using MS Excel Add in.
  • Wrote Test Scripts for Automation Testing in QTP for Data Setup and Regression Suite.
  • Work with Automation Testing Team for Data Set Up and Execution of Scripts.
  • Analyze Error Logs and Script Issues with Team and Resolution.
  • Track the defects and log them in the ALM to assign them to IT and Dev team
  • Participate andlead meetingsas needed to review Test plan, Test results andBug Reports.
  • Prepared user training manuals and conducted user training sessions
  • Interact with Users for their testing needs and fix their issues.
  • Prepare Estimates, Test Plan documentation, Test Tracking, Test Report, Traceability and Test Exception Report.
  • Data Scenarios Creation, Authoring data flow steps for test data creation, test Case Creation
  • Peer Review of Test Scenarios, test cases and queries.
  • Tested different Scenarios using different user permissions.
  • Pull out the daily test report to notify Users and team about the status of Testing.
  • Tested the Scenarios for BI Reports and performed Back-End validations and performance checks on BI Reports.
  • Used ALM Dashboardsfor Test Case Status, QA Report, and Quality Metrics
  • Conducted daily Defect Scrub meetings with the IT Team to resolve the Defects.
  • Worked and managed on SharePoint 2007 includes Creation of Document Libraries, Calendars, Tasks, and Upload Documents.
  • Managing and Mentoring junior resources in the team
  • Working as UAT Lead - Creating User Acceptance Test Plan, create theUAT Test ScenariosandTest Cases, Supporting Business Users in UAT Phase

Confidential

AML Functional Lead Tester

Responsibilities:

  • Worked on Know Your Customer, Transaction monitoring, Risks & Regulatory Compliance Reporting, Alert based case management systems, Document management to hold the customer related documentation such as account opening package, customer identification documents, Customer Due Diligence (CDD) and Suspicious Activity Monitoring (SAM) of NICE Actimize Fortent AML, Watch List Filtering ( Fircosoft )
  • Experienced working inAgile/ Scrum Environment.
  • Worked parallel with the developers and Analyst forplanningfor theSprintand its prioritization
  • Participated in Scrum Meetingswith developers, Analyst, product manager to discuss about thePlanning, Prioritization of the Iterations, Testabilityof the product andSprint Backlog, schedules and estimations
  • Conducted training and presentations related to AML project
  • Performed Module testing, Integration testing, Regression testing on different phases of Releases following the Rapid Application Development Model.
  • Wrote the Test Scripts and uploaded to Test Plan Module in Quality Center using MS Excel Add in.
  • Track the defects and log them in the Quality Center to assign them to IT and Dev team
  • Data Scenarios Creation, Authoring data flow steps for test data creation.
  • Peer Review of Test Scenarios, test cases.
  • Tested different Scenarios using different user permissions.
  • Pull out the daily test report to notify Users and team about the status of Testing.
  • Tested the Scenarios for BI Reports and performed Back-End validations and performance checks on BI Reports.
  • Conducted daily Defect Scrub meetings with the IT Team to resolve the Defects.
  • Worked and managed on SharePoint 2007 includes Creation of Document Libraries, Calendars, Tasks, and Upload Documents.
  • Extracting daily status from QC and sharing the same with stakeholders
  • Involved on daily update call with stakeholders, both in UK & India
  • Coordinating with Vendors for application related issues and defects

Confidential, NYC

Sr. Software Tester - Manual/Automation

Responsibilities:

  • Closely worked with BA to develop and execute system test plans and test cases coveringfunctional testingand integration testing
  • End-to-End testing including Module testing, Integration testing, Regression testing on different phases of Releases.
  • Experienced working inAgile/ Scrum Environment.
  • Worked parallel with the developers and Analyst forplanningfor theSprintand its prioritization
  • Participated in Scrum Meetingswith developers, Analyst, product manager to discuss about thePlanning, Prioritization of the Iterations, Testabilityof the product andSprint Backlog, schedules and estimations
  • Prepared user training manuals and conducted user training sessions
  • Developed automation test scripts for functional and regression testing of the application using QTP
  • Enhanced the script by creating checkpoints and parameterization
  • Created functions in thefunction libraryand associate them with test
  • Used recovery scenarioto recover the test from unexpected errors.
  • Created several Re-usable Actions inQTPfor generic and secured portions of the application
  • Used Load Runner for conducting Performance, Stress and Load tests. Generated the test scripts, and parameterized and correlated the scripts to run for multiple users
  • Executed multi-user scenarios to measure server performance for Bill Payment module, as users would extensively use this module
  • Performed Back- end testing for Database integrity by executing complete SQL queries
  • Preparing the RTM
  • Used Quality Center as a tool for writing, modifying and Peer-reviewing all the Test Cases
  • Log defects in QC and manage the change requests.
  • Used QC Dashboardsfor Test Case Status, QA Report, and Quality Metrics
  • Running UNIX scripts for schedulers.
  • Involved on weekly onsite call with client
  • Data Scenarios Creation, Authoring data flow steps for test data creation.
  • Peer Review of Test Scenarios, test cases and queries.
  • Tested different Scenarios using different user permissions.
  • Pull out the daily test report to notify Users and team about the status of Testing.
  • Conducted daily Defect Scrub meetings with the IT Team to resolve the Defects.
  • Working with Project Stakeholders in the process of auditing requirements and testing process.
  • Participate andlead meetingsas needed to review Test plan, Test results andBug Reports.
  • Supporting Business Users in UAT Phase as a UAT Lead

Confidential, Raleigh, NC

CRM Software Tester

Responsibilities:

  • Worked on different modules like Accounts, Contacts, Lead, Opportunities, Marketing, Sales and Admin etc. of MS Dynamics CRM 3.0
  • Worked on different modules like Requisitions, Appraisal, HRMS, Finance, Admin, Project Management
  • Performed End-to-End testing including Module testing, Integration testing, Regression testing on different phases of Releases following the Rapid Application Development Model.
  • Performed Compatibility testing(IE & Mozilla) and Security testing
  • Performed backend validations using complex SQL queries.
  • Created automated test scripts usingQTPforfunctionalandregressiontesting
  • Enhanced the scripts using variouscheckpoints(standard, page, text, database, and bitmap), synchronization point.
  • Created functionsin thefunction libraryand associate them with test
  • Created severalRe-usable ActionsinQTPfor generic and secured portions of the application
  • Created performance-testing scripts in Load RunnerVuGenusingWeb (HTTP/HTML) protocols
  • Enhanced the script usingcorrelation, parameterization, checkpoints and rendezvous point to run for multiple users
  • Preparing the Traceability Matrix in QC
  • Track the defects and log them in the QC 9.0 to assign them to IT and Dev team
  • Data Scenarios Creation, Authoring data flow steps for test data creation.
  • Peer Review of Test Scenarios, test cases and queries.
  • Tested different Scenarios using different user permissions.
  • Pull out the daily test report to notify Users and team about the status of Testing.
  • Conducted daily Defect Scrub meetings with the IT Team to resolve the Defects.
  • Providing Project related trainings and presentations
  • Working with Project Stakeholders in the process of auditing requirements and quality process

Confidential

CRM Software Tester

Responsibilities:

  • Worked on different modules like Accounts, Contacts, Lead, Opportunities, Marketing, Sales and Admin etc. of MS Dynamics CRM 3.0
  • Worked on different modules like Requisitions, Appraisal, HRMS, Finance, Admin, Project Management
  • Performed technical analysis and End-to-End testing including Module testing, Integration testing, Regression testing on different phases of Releases.
  • Performed Compatibility testing(IE & Mozilla) and Security testing
  • Performed backend validations using complex SQL queries.
  • Preparing the RTM
  • Track the defects and log them in the QC 9.0 to assign them to IT and Dev team
  • Data Scenarios Creation, Authoring data flow steps for test data creation .
  • Peer Review of Test Scenarios, test cases and queries.
  • Tested different Scenarios using different user permissions.
  • Pull out the daily test report to notify Users and team about the status of Testing.
  • Conducted daily Defect Scrub meetings with the IT Team to resolve the Defects.
  • Providing Project related trainings and presentations
  • Working with Project Stakeholders in the process of auditing requirements and quality process

Confidential

CRM Software Tester

Responsibilities:

  • Understand the functionality from the Functional Specification Document
  • Performed technical analysis and End-to-End testing including Module testing, Integration testing, Regression testing of both CRM and MIS
  • Performed Compatibility testing(IE & Mozilla) and Security testing
  • Involved in TestingWeb Servicesusing SOAP UI.
  • Performed backend validations using complex SQL queries.
  • Engage in writing performance testing scripts for execution.
  • Performed performance testing ( Load/Stress Testing) using VSTS
  • Preparing the RTM
  • Track the defects and log them in the QC 9.0 to assign them to IT and Dev team
  • Data Scenarios Creation, Authoring data flow steps for test data creation.
  • Tested different Scenarios using different user permissions
  • Pull out the daily test report to notify Users and team about the status of Testing.
  • Conducted daily Defect Scrub meetings with the IT Team to resolve the Defects.
  • Providing Project related trainings and presentations

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