PROFESSIONAL SUMMARY:

• Software Quality Analyst with full software development lifecycle experience, including automated test designing, planning and implementing test plans, test cases and test processes in end to end implementation and support projects. Automation testing and expertise in test data modeling and writing test scripts in Quick Test Professional 11.0.
• Around 9 years of IT Industry experience with forte being Quality Assurance/Software Testing with exposure to Telecommunication, Health Care, Banking and Billing domain
• Efficient in implementing QA Process, procedures and methodologies for both Agile and Waterfall model.
• Expertise with all phases of testing: Integration, System, User Acceptance, Functional, Negative, Migration, Conversion, GUI Testing, Sanity, Regression, PVT and UAT testing.
• Expert in preparing Test Plans, Automation Test Scripts, Test Data modeling.
• Ability to work collaboratively with Business Analysts, Developers and other team members in complex testing projects and in the overall enhancement of software product quality.
• Possess excellent skills in Manual Testing and Automation Testing using Quick Test Professional (QTP), ALM QC, Selenium, SOAPUI, and SAHI, and test data modeling using ConformIQ.
• Developed various business models using modeling tool ConformIQ.
• Proficient in Tele - communication Domain business sectors and proficient in Gathering and analyzing testing requirements.
• Well versed in providing the project estimates (TCP) and getting them delivered in the estimated timelines.
• Worked extensively in C, JavaScript, VB-Script, HTML languages and well versed with RDBMS like ORACLE 10g, 11i, MySQL.
• Proactively studied various kinds of testing concepts and templates from various sources and effectively implemented them across the organization for preparation of various Metrics of the project to track the health of the project, consistently.
• Experience in Load and performance testing using HP Performance Centre and J Meter.
• Extensively worked on Quality Center 10.0, ALM 11.0 and QTP 10.0 and QTP 11.0, Unified Functional Testing (UFT) for writing scripts, executing manual and automation scripts, bug reporting and bug tracking.
• Expertise in analysis of Problem severity, Defect tracking and Defects reporting system.
• Expertise in Risk Analysis, preparation of RTM & Prioritize Test case.
• Excellent written and verbal communication skills.
• Working on Multiple Independent Release Projects within deadlines.
• Experienced in Working and Handling Multiple Projects for various release/vendor projects.
• Effective coordination between onsite & offshore team

TECHNICAL PROFICIENCY:

Hardware: System Integration

Operating Systems: Windows 98, 2000, XP, 7, 8, HP UNIX, LINUX, CITRIX, MAC OSX

Languages: C,JAVA, SQL, HTML, XML, SWIFT, PYTHON

Database Server: ORACLE 10g, ORACLE 11i, MS SQL

GUI: Visual C++ 6.0,VB 6.0

Web Development Tool: HTML,VB Script, JavaScript, SWIFT and XCODE

Testing Tools: UFT, QTP 11.0, 10.0, ALM QC 11.0, QC 10.0, Load Runner 9.5, WebTrax, Clear Quest, iTrack, JIRA., TOAD 9.7.2, Selenium, SAHI, SQL Server.

Version Control: CVS

Modeling Tools: ConformIQ

Data Access Languages: SQL and PL/SQL

Domain Knowledge: Telecommunication, Health Care and Banking

Defect Tracking: ALM QC, JIRA, WebTrax, Clear Quest.

Requirement Management: SRT ReqPro

WORK EXPERIENCE:

Confidential, Dallas, Texas

Test Lead (Software Quality Analyst)

Environment: Skills: Manual testing, ALM 11.0, WebTrax, iTrack, QTP 11.0, ConformIQ, Selenium, iAF

Platform/Software: Java, Oracle, J2EE, UNIX, ECRM, Billing, CITRIX

Responsibilities:

• Complete Confidential flow was understood with ease and explained the same to entire originating group and became Confidential SME.
• Presentation to Clients and UAT team on the usage and flow and was appreciated by the business.
• Raised Critical issue during the go/no-go call which ensured Confidential & Confidential didn’ Confidential have bad customer experience and incur loss, and was appreciated by business client for this critical issue exploration.
• Provided insight in various new features and flows and trained representatives.
• Supported all the production deployment and assisted in successful launch of the products to live customers.

Confidential

Responsibilities:

• Lead the project independently from onshore from testing to reporting and management purpose.
• Presented the results to Business client, which helped them in understanding the systems and its behavior.
• First Greenfield project undertaken by the group and was successfully delivered on time with no ORT or PVT defects.

Confidential

Responsibilities:

• Able to rectify the customer experience by finding the flaw in the design.
• Rectified the user stories to ensure good customer experience.

Confidential

Test Lead (Software Quality Analyst)

Responsibilities:

• Presented the results to Business client, which helped them in understanding the systems and its behavior.
• No Production defects were found and the bug we reported was critical for customer experience, which was rectified and thus seamless and contained customer experience.
• Actively involved in Analysis and Design meetings to ensure that assigned functionality meets the user requirements and understood the complete End to End (E2E) flow, starting from ordering, provisioning, through billing.
• Review of BRD/FRD/HLD/Detailed Design documents from time to time for change requests and also during raising a defect.
• Interacted with End Users, Business Analysts and Architecture team to understand the System requirements and work flow of critical business processes.
• Providing project estimates (TC0, TC1) to business clients and getting their approval.
• Creating data model for each and every flow that will be encountered by the actual user from different sales channel.
• Test Plan, High Level Test Scenarios and Designed Test Cases for both manual and automated testing.
• Involved in writing Test Plans by incorporating Performance Testing Objectives, Testing Environment, User Profiles, Risks, Test Scenarios, Explanation about the Tools used, Schedules and Analysis, Monitors and Presentation of results, along with test summary and closure reports which were utilized for Go/No-GO.
• Extensively involved in End To End testing and Regression testing.
• Used Quality Center for Test Planning, Test design, Test execution, defect tracking and defect reporting and management.
• Monitoring and reporting of Test cases based on the test cycles in QC.
• Handling the entire QC for the project to generate various reports and submitted to the business.
• Lead and monitored status calls, Defect Triage and other calls based on the schedule.
• Got Training from application SME for new mobility front end and COR applications and prepared system appreciation document for the entire program. Knowledge Transfer sessions conducted within the team and for the new hires to keep up to the expectations and deliverables.
• Performed Regression Testing on each build, to ensure that defects have not been introduced as a result of the changes made.
• Used SQL extensively for database queries related service activation and billing and usage.

Confidential, Chicago, Illinois

Test Engineer/ POC (Software Quality Analyst)

Environment: Skills: Manual testing, ALM QC 11.0, iTrack, Rally Dev, Teradata, QTP 11.0, Selenium Web driver and RC

Platform/Software: Oracle, XML, SQL, J2EE, XML, API, J2EE, VB, IBM Mainframe

Responsibilities:

• Involved in Analysis and Design meetings to ensure that assigned functionality meets the user requirements.
• Interacted with End Users, Business Analysts to understand the System requirements.
• Worked closely with developers to better understand the requirement specs with a view to improve quality of the application.
• Worked on test plan, test design, test scripts and Requirement Traceability Matrix (RTM).
• Extensively involved in System testing, Production validation Testing, Operational readiness Testing and regression testing.
• Used Quality Center and Rally-Dev for Test Planning, Test design, Test execution, defect tracking, defect reporting and defect management.
• Involved in the all testing phase across the Beta releases and main releases.
• Handling the entire QC for the project to generate various reports and submitted to the business.
• Knowledge Transfer sessions conducted within the team for the new hires to keep up to the expectations and deliverables.
• Review of BRD/FRD/UC documents from time to time for change requests and also during raising a defect.
• Participate in the Status calls, Defect Triage and other calls based on the schedule.
• Preparing and submitting Test Summary, Test Closure report which was used by owners and business and end users for Go/No-Go call.
• Automation of regression suite and implementing the test suite framework.
• Reduced the execution period by 40%, resulting in less cost and labor
• Special Appreciation from Client for delivering all the projects on time and with innovation in automation running of test cases.
• CMMI certification and external Audit and L5 certification with Automation incorporated as improvement factor.
• Attended external and Internal audits and re-presented the L1 and L2 model for the entire group of application, and explained the estimation and progression methodologies which was high;y appreciated by auditors.

Confidential, Illinois, Chicago

Test Engineer (Software Quality Analyst)

Environment: Skills: Manual testing, Quality Center 11.0, iTrack, WebTrax, XNGClient, XNGRC, XML, Selenium

Software’s: J2EE, Oracle, UNIX, TOAD 9.7.2. XNGClient, Altova Xml, SOAP UI

Responsibilities:

• Involved in Analysis and Design meetings to ensure that assigned functionality meets the user requirements.
• Interacted with End Users, Business Analysts to understand the System requirements.
• Worked closely with developers to better understand the requirement specs with a view to improve quality of the application.
• Worked extensively on the CR(Change request) and TR(Technical request) as asked by the clients and presenting them the demo and explaining them the actual flow and the process to achieve the goal.
• Worked on test plan, test design, test scripts and Requirement Traceability Matrix (RTM).
• Extensively involved in System testing, Production validation Testing, Operational readiness Testing and regression testing.
• Used Quality Center and Rally-Dev for Test Planning, Test design, Test execution, defect tracking, defect reporting and defect management.
• Involved in the all testing phase across the Beta releases and main releases.
• Handling the entire QC for the project to generate various reports and submitted to the business.
• Knowledge Transfer sessions conducted within the team for the new hires to keep up to the expectations and deliverables.
• Review of BRD/FRD/UC documents from time to time for change requests and also during raising a defect.
• Participate in the Status calls, Defect Triage and other calls based on the schedule.
• Preparing and submitting Test Summary, Test Closure report which was used by owners and business and end users for Go/No-Go call.
• Reduced the execution period by 40%, resulting in less cost and labor
• Special Appreciation from Client for delivering all the projects on time and with innovation in automation running of test cases.
• Extensively worked on the TR and CR and got the approvals on time thus ensuring on time delivery to the market and reduced loss to the client, for this approach was appreciated by Confidential .

Confidential, Irving, Texas

Test Lead

Environment: Skills: Manual testing, Quality Center 10.0,9.2,QTP 10.0

Language: Java, Oracle

Responsibilities:

• Actively involved in Analysis and Design meetings to ensure that assigned functionality meets the user requirements.
• Interacted with End Users, Business Analysts to understand the System requirements.
• Worked closely with developers to better understand the requirement specs with a view to improve quality of the application.
• Extensively involved in planning System testing, Regression testing, Integration testing.
• Used Quality Center for Test Planning, Test design, defect tracking and defect reporting.
• Handling the entire QC for the project to generate various reports and submitted to the business.
• Review of BRD/FRD/UC documents from time to time for change requests and also during raising a defect.
• Write test scripts for updated scenario in QTP.
• Coded SQL scripts/queries to verify the data loaded properly.
• Knowledge Transfer sessions conducted within the for the new hire resources to keep up to the expectations.