EXPERIENCE SUMMARY:

• Over 15 years’ experience in Information Technology with extensive knowledge and experience of Quality Assurance, Software Testing, and Business Analysis.
• Excellent knowledge and experience of review and analyzing Business Decision Documents, Business Requirement Documents, Functional Requirement Documents, Business Cases, Use Cases and Project Charters.
• Extensive experience of Requirement gathering, and creating Test Estimates, Test Plans, Test Strategy, Test Data, Test Scenarios, Test Cases, Test Execution Status and Summary Reports.
• Vast experience of Quality Assurance and Testing of Web - based, Client-Server, Mobile and Mainframe Applications.
• Strong working knowledge and experience of Test Management, Defect Management and Automation tools including Quality Center, Test Link, Rational Doors, Trac, Clear Quest, Team Track, QTP, Selenium, Rational Functional Tester, Winrunner and Loadrunner.
• Strong knowledge and working experience of Waterfall, Agile/Scrum, ITIL methodologies, System Development Life Cycle (SDLC), Project Management Life Cycle (PMLC), Software Testing Life Cycle (STLC), Test Management, Defect Management, Software Configuration Management and Test Environment Setup.
• Excellent knowledge of standard CMMI and ISO processes required for Software Development and Process Improvement.
• Worked on variety of Business & Financial applications including Insurance (P&C), Banking, Brokerage, Mutual Funds, Asset & Wealth Management, Cash & Vault Management, Retail, e-commerce and OLTP applications.
• Strong skills in testing Database Applications, and writing complex SQL queries to test Database integrity on Oracle, SQL Server and DB2 databases. Excellent Scripting & Troubleshooting experience on Linux, Unix, AS400 and Windows environment. Also have a good working knowledge and experience of ETL, Data Warehouse, and Master Data Management.
• Excellent analytical and problem solving skills, self-motivated, adaptable and detail-oriented.
• Strong team player with excellent interpersonal and communication skills.

TECHNICAL SKILLS:

Projects and Test Methodologies: Waterfall, Agile/Scrum, ITIL, System testing, Functional testing, Compatibility Testing, Regression testing, User Acceptance testing, Exploratory testing, Risk-based testing

Automation & Defect Management & Monitoring Tools: QTP, WinRunner, LoadRunner, Selenium, Quality Center, Rational Functional Tester (RFT), Rational ClearQuest, Rational Test Manager, Rational DOORS, Team Track, TrackRecord, Axis, TestLink, Trac, SOAP UI, HTTP Watch, App Watch

Operating Systems: OS/400, OS/390, Unix (Solaris 8,9,10), HP-UX, Windows Server 2003/2007, Windows NT4.0/XP, Vista & Linux 5,6,7,8

Hardware: Sun, HP, HP Integrity VM, AS/400, RS6000, IBM mainframe S/390 and Pentium-based Micro Computers from IBM and Compatibles

Communications & Protocols: LAN/WAN, VPN, Cisco Routers/Switches, TCP/IP, SS7

Languages: SQL, PL/SQL, C/C++, C#, Java, VB Script, PHP, ASP, ASP.Net, HTML, XML,XSL, RPG/400, COBOL

Databases: ORACLE 8, 8i, 9i, 10g, 11g, SQL Server 2000/2005, DB2, MS Access

Packages/Tools/Utilities: MSOffice including MSWord, MS: Excel, PowerPoint, MS-Project, MS Visio, MS OutlookPVCS Version Manager, TOAD 7.6, SQL Navigator 4.5, Visual Basic, Adobe Acrobat, FoxPro, Client Access, Lotus Notes/Domino, Developer 2000, ODBC etc.

PROFESSIONAL EXPERIENCE:

Lead Test Analyst

Confidential, Bloomington, IL

Responsibilities:

• Participated in Requirement gathering, Requirement review, and Design review meetings, provided recommendations on Quality Assurance, and Testing of Web-based, Mobile and Mainframe Applications of Confidential .
• Participated and presented input in Project Sync up meetings, Sprint planning sessions, Showcase sessions, Daily Scrums/Standups, Defect triage meetings, Projects Backlog Sessions, CMRB meetings, Go/No Go meetings, Lesson learn meetings for various ongoing projects.
• Created, Analyzed and Updated Test Plans, Test Estimates, Test Data, Test Scenarios, Test Scripts, Test Cases, Requirement Traceability Metrics, Test Coverage Metrics, Status and Summary Reports. Created and updated Business and Test related document on Lotus Notes and SharePoint Project Repositories.
• Test Execution performed manually as well as using Automation tools Selenium and Rational Functional Tester (RFT) for various type of testing including Dev/Integration testing, System testing, Exploratory testing, Regression testing, Browser Compatibility testing, User Acceptance testing, Risk-based testing and Build validation.
• Created Repositories and Test Plans on TestLink and performed Requirement Management, and Test Management activities on TestLink.
• Worked with Trac Management team, created Trac instances for various projects, and Monitored Defect Management activities on Trac.
• Coordinated with Offshore team, assigned work to offshore team, reviewed work completed by Offshore, resolved issues and queries raised by Offshore and updated Offshore Communications Logs.
• Managed, Coordinated and Tested Mobile Apps on Android, iOS, and Windows operating system. Testing performed on actual Mobile devices as well as on Perfecto Mobile environment.
• Performed Coordinated onsite System testing activities including Web Analytics testing, XML testing, SFPP testing, Common Payment System (CPS) testing, CWF testing, Requirement testing, Activity/Pro+, NECHO Streaming testing, Web Service testing using SOAP UI tool to locate and analyze WSDL file on internet.
• Conducted QA reviews and Inspections and ensured that testing activities allow Applications to meet business requirement and system goals, fulfill end-user requirements, and identified existing or potential issues.
• Communicated progress, results, and other project related information to project stakeholders.
• Worked with Process Improvement team to implement industry’s best QA, Testing, and Development practices in Confidential .

Environment: J2EE, DB2, HP-Unix, Windows Server 2007, Citrix, AS/400, JCL, SAS, Splunk, MS Visio, Windows XP/7, Lotus Notes, C#, HTML, XML, Java Script, TestLink 1.9.3, Trac, SharePoint, WebSphere MQ, Rational Functional Tester (RFT), Selenium, HTTP Watch, App Watch

QA/Test Analyst

Confidential

Responsibilities:

• Prepared Test Plan, Test Strategy, Test Cases, and Test Coverage Metrics (TCM), according to CMMI Project Plan.
• Worked on Estimates, Impact and Risk Analysis for customer projects and Change Requests.
• Executed the Test Cases ensuring the full coverage of the requirement as per Functional Specification Document, and Change Request.
• Performed System Integration Testing (SIT) of Admin module, Deposit module, Orders module, Recon module, Inventory module, Receiving module, Error Correction module, ATM Replenishment module, ATMPro module, IVR module and Autofax module.
• Performed System testing and Regression testing for Change Requests, New Features, and Bug Fixes for various customers.
• Performed Compatibility testing and Functional testing of Glory Bill Counter UW 500/600 interface, and Panini Vision X Image reader interface with Compass Application.
• Performed Backend testing to test database integrity.
• Executed Automated Test Script using Quick Test Pro.
• Setup and Configured CIM, Site and Central IVR Test Environment for various customers.
• Reported bug into Rational Clear Quest for Bug Tracking and Reporting purpose.
• Analyzed Test Results, prepared Test Reports and Defect Reports.

Environment: SQL Server 2005, Oracle 10/11g, Solaris, MS Visio, MS Project, Windows Server 2003, Citrix, Windows XP/Vista, VB.Net, C#, VB6, HTML, XML, VB Script, QTP 9.5, 10, Rational ClearQuest 7.1, Rational DOORS, Rational Clearcase

IC/QA Analyst

Confidential

Responsibilities:

• Interacted with business analysts to analyze and understand business processes, plans and requirements.
• Created Test Plan, developed Test methodologies and Test Strategies.
• Prepared Test Cases based on Business Requirement and Functional Specification.
• Performed Functional, Integration, GUI, and User Acceptance Testing.
• Performed end-to-end and data quality testing of CFA’s to ensure correct data flow from RMS to CFA.
• Performed boundary value analysis and testing of DMS to determine maximum size of documents, power point and multi media files.
• Tracked defects and submitted them in Team Track, a defect tracking tool.
• Maintained defect and bug t tracking reports and communicated with development and business team to resolve issues.
• Performed Regression Testing to verify bug fixes.

Environment: SQL Server 2005, Windows Server 2003, Windows XP, Flash, PHP, VB.Net, C#, VB6, XML, Team Track

Business Analyst

Confidential, Miami, FL

Responsibilities:

• Worked on CSM (Customer Service Management) module of Ensemble 6.0.
• Performed functional, and acceptance testing of CSM module.
• Created customer accounts, activated customer telephone numbers.
• Selected different payment types: preauthorized checking, monthly automated credit card.
• Verified Invoices with the price plan and package of the test customer accounts to check that correct bill is generated.
• Performed credit evaluation, changed billing cycle. Worked on consolidated and split bill. Also worked on collection.
• Analyzed and reviewed business requirements with Business Partners and suggested changes in requirements.
• Developed test cases based on functional specification and business requirement.

Quality Assurance Analyst/Tester

Confidential

Responsibilities:

• Performed Quality Assurance of the software developed using Black Box Testing techniques.
• Prepared the test cases as per specifications of the software.
• Performed Functional, Regression and Integration testing.
• Identified bugs, prepared Bug/Defect Reports and reported them to the development team.
• Interacted with end users to analyze and understand business processes, plans and requirements.
• Communicated and updated Project stakeholders on daily progress.