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Implementation Manager - Application Resiliency Resume

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Boston, MA

SUMMARY:

  • Project manager with close to 13 years of total IT experience and consistent success in enterprise application implementation, project management, solution architectures, application support and technology management in various Confidential 500 companies.
  • Involved and driven all stages of SDLC from requirement gathering, high level and detailed design, development, test planning, testing and post go - live support.
  • Oversaw product vendor’s deliverables, in-house development teams and manage stakeholder requirements across multiple geographic sites.
  • Drove the high-quality completion of systems engineering, application development, database modelling and enterprise wide implementation projects while ensuring various KPIs are met.
  • Strong in communication, fast learner has played multiple roles depending on organizational needs. His ability to align technology initiatives with strategic objectives has helped achieve business improvements and increase organizational effectiveness.
  • Proven success on multiple IT initiatives by identifying and finalizing scope and preventing scope creep.
  • Adept at aligning priorities and ensuring all tasks are completed on schedule and within budget.
  • Created strategies for risk mitigation and contingency planning.
  • Worked with geographically dispersed PMO, IT and business teams from Americas, EMEA, and Asia.
  • Well versed with CMMI methodology and working in Matrix environments.
  • Hands on Unix/Linux, PL/SQL, Oracle, Qlikview, Control-M, Autosys and open source tools.
  • Experienced in various packages JDA, Manugistics, Optiant Power chain, Confidential Demand sensing.
  • Working knowledge of different technologies such as Big Data, IaaS, PaaS, Infrastructure changes, DR
  • Ability to work under pressure, quick learner, adaptable to newer technologies, and consistently recognized for going above and beyond call of duty.

AREAS OF EXPERTISE:

Application integration, migrations, maintenance and production support.

Project management, co-ordination, transitioning, and team leadership.

Package implementation, deployment, and customization.

Custom software development - Unix/Linux, PL/SQL, Databases, Toad.

Requirements gathering, business analysis and Use case writing.

Batch scheduling, performance tuning, stabilization, automation and support.

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Implementation Manager - Application Resiliency

Responsibilities:

  • Work with application teams to ensure controlled, coordinated and fully signed-off production installations and change deployments with appropriate level of joint across teams
  • Work with teams on migration of 150+ enterprise applications to the IAAS and PAAS clouds
  • Collaborate with Architecture, DBAs, DR, and Security, Change management, support and testing teams on different financial applications which involved application implementations, reengineering and migrations.
  • Coordinate and drive go no-go meetings as a part of the governance board and provide sign off for go-live.
  • Provide Governance across IT on implementation of framework in preparation of management reports and presentations
  • Implement Controls and Checklists across various Agile and Waterfall teams to support production installations and change deployments
  • Work with Risk and Compliance Advisory on their assessment of various IT teams for implementation of production ready framework
  • Validate the pre-installation/change planning activities include identification of relevant application, infrastructure, architectural and business components for a given installation/change and provide guidance on better management of post-deployment events
  • Work with IT Key Stakeholders in ensuring framework is integrated with IT Tollgate process so that controls are planned, designed and built as part of the development /maintenance lifecycle activities
  • Develop, implement and monitor metrics that support effectiveness of framework
  • Report project status at regular intervals to IT and Business VPs
  • Develop and maintain the project SharePoint repository for future audit purposes.
  • Provide guidance and constructive feedback for better management of post-deployment events
  • Work with IT key stakeholders in ensuring PRF is integrated with IT tollgate process so that PRF controls are planned, designed and built as part of the development, maintenance and life cycle activities

Environment: MS project, MS Office. RTC, SharePoint, Visio, Remedy, ISM. Autosys, IaaS, PaaS, Cloud, Oracle.

Confidential, Rye NY.

Project Manager

Responsibilities:

  • Oversaw planning of multiple initiatives, tracked the progress to ensure project milestones were met with the desired results on time and within on budget.
  • Assigned tasks to the team (12 members) by creating detailed project road maps, plans, schedules and work breakdown structures.
  • Managed competing demands relevant to scope, schedule, cost, risk and quality; and differing stakeholder requirements and expectations.
  • Reviewed deliverables before being sent to client to make sure business requirements are met while meeting client development standards.
  • Attended key leadership meetings and assist with preparation, facilitation and scheduling of the various enhancements and changes as required
  • Worked with PMO/leadership team to document meeting action plans and maintained working team documents
  • Prepared & distributed daily / weekly project dashboards/scorecards and status reports
  • Provided follow-up / status updates for Issues/Risks/Tasks assigned to team members
  • Ensured that all the batch SLAs are met and systems have maximum uptime, KPIs’ met, perform RCA when there are production issues.
  • Improved batch and system performance.
  • Researched and identified best case technical design for a client solution.
  • Identified and addressed potential technical/process showstoppers and escalate where necessary.
  • Collaborated with various in house teams (AIX/Linux sysadmins/DBAs/infrastructure/Change and release management) and vendors on various tasks and issues and ensure deliveries as per commitment.
  • Integrated application with other in-house legacy and web based applications; oversaw application upgrades, migration of customizations from AIX to Linux and decommissioning of older hardware.
  • Managed enhancement requests from user communities across geographies and time zones, prioritized requests, budget and timelines estimates for each request and got the clients to approve and sign off.
  • Led business process reengineering initiatives for tasks that involved a lot of manual intervention and successfully reduced lag time.

Environment: and tools: MS project, MS Office. Clarity, SharePoint, Visio, JDA Fulfillment 7.8, AIX, Linux (RHEL), Shell scripting, Java, NetBeans 8.0, WebLogic, Windows Server 2008, Oracle, PL/SQL, HPQC, Python, Autosys, RemedyKraft Foods/ Mondel z International, Bangalore

Tech Architect/App Manager

Confidential

Responsibilities:

  • Analyzed the existing systems for re-org and identify changes along with areas of improvements to ensure KPIs are met or exceeded.
  • Led discussions between the development teams, business groups and infrastructure teams to ensure task assignments and execution responsibilities across teams.
  • Supervised multiple, concurrent tasks performed by team members and properly assesses priorities of assigned activities.
  • Ensured that all Linux, Oracle, Windows and Java API components of the applications are properly implemented and integrated with other systems.
  • Coached the technical team (4) in the development of the technical architecture.
  • Provided technical support and technical quality control throughout all stages of the project,
  • Identified the various tasks and assigning them to the offshore team.
  • Scheduled and prioritized work and plan a sequence of activities that accomplish the planned targets.
  • Performed peer document assessments.
  • Supported hosting various meetings by running effective meetings, compiling meeting minutes, receive approvals and tracking action Items for various issues.
  • Prepared content for steering committee meetings with stakeholders and clients.
  • Maintained the SharePoint site and ensure all issue/ status trackers are up-to date.
  • Tested the test scripts using Automated Testing which were written in Test Director
  • Tracked the status of the tasks and report the status to the clients.
  • Assisted other projects/applications with technical expertise/best practices.
  • Received CXO level recognition for efforts and going ‘above and beyond’.

Environment: and tools: Linux, UNIX shell scripting, PL/SQL, HPQC, Cygwin, Wintel, and Control-M, SharePoint 2010, Visio, MS Project MS Office.

Confidential, Northfield, IL

Technology Lead / Project Manager

Responsibilities:

  • Designed and test interfaces between JDA, external vendors and MDS.
  • Provided follow-up / status updates for Issues/Risks/Tasks assigned to team members
  • Created proposed functional systems flows.
  • Worked with business to conduct business users acceptance testing
  • Interacted regularly with the vendors and the in house support/UNIX/DBA teams with regard with the various system changes.
  • Addressed application/job performance issues.
  • Generated custom reports for data validation in Qlikview.
  • Inline Loads and referencing were used to access additional data or if some of the data had to be externally referenced with QVDs.
  • Dimensions, qualifier fields/attribute fields were set to help create pivot tables, charts & cross tables.
  • Used various Sheet Objects, like List boxes, Statistics Boxes, Multi Boxes, Table Boxes, etc. appropriately for different sets of data/reports.
  • Modified all the Sheet Objects for proper placement of boxes and tables to enhance readability and used the Chart Wizard for data interpretations. Pivot Tables were used extensively in all the reports.
  • Prepared & distributed weekly project status reports
  • Facilitated meetings and maintain project documentation.
  • Provided follow-up / status updates for Issues/Risks/Tasks assigned to team members
  • Coordinated daily/ weekly activities with offshore teams, reviewed progress and resolved open items, addressed risks and show stoppers with mitigation plans.

Environment: and tools: Confidential MDS, Qlikview, UNIX shell scripting, Linux, PL/SQL, FileZilla, Control-M, SharePoint, MS Office. MS project, Visio.

Confidential, Bentonville, AR

Lead Technology Analyst/Functional consultant

Responsibilities:

  • Analyzed existing implementation for gaps and improvements areas.
  • Assisted the Business stakeholders in creating the Business Requirement Documents containing the high level requirements
  • Hosted meetings, compiling meeting minutes, receive approvals and tracking action Items for various issues.
  • Created the Functional Specification Documents from the Business Requirements Document
  • Maintained QA SharePoint forms.
  • Created the Requirements Traceability Matrix that traces the requirements to the next level
  • Documented the Use Cases along with possible alternate scenarios
  • Created Use case diagrams using Microsoft Visio
  • Related existing business processes to package solution.
  • Identified new features and provide estimates along with the implementation plan.
  • Defined scope and deliverables in different stages of implementation
  • Prepared Solution design and Technical design documents.

Environment: and tools: JDA Demand & Replenishment, SCPO, Scrum, Teradata, PL/SQL, Retailink, MS Office

Confidential, Northfield, IL

Lead Technical Analyst

Responsibilities:

  • Analyzed existing implementation; identified new features and the implementation plan.
  • Prepared Solution design and Technical design documents.
  • Collaborated with Architecture, UNIX admins, DBAs, Windows admins to arrive an optimal technical solution.
  • Designed, developed, tested & deployed interfaces using UNIX, PL/SQL, and Java between JDA and legacy systems.
  • Created test cases for new features and enhancements.
  • Created FE pages, UDC based on requirements.
  • Ensured proper Test Planning - Unit and integration/system testing.
  • Set up batch in Control-M.
  • Debugged technical issues concerning batch runs.
  • Helped offshore team trouble shoot the system issues
  • Transitioned the new implementation to the support team.
  • Contributed to Infosys internal tools and knowledge bank.

Environment: and tools: Manugistics Networks Demand & Replenishment, JDA 7.2, SCPO, UNIX shell scripting, PL/SQL, Control-M, SharePoint, MS Office

Confidential, Northfield, IL

Lead Technical Analyst

Responsibilities:

  • Analyzed requirements and prepared technical design documents.
  • Designed and developed interfaces between Manugistics and Optiant.
  • Installed and configured the Optiant Powerchain application.
  • Set up batch in Control-M for Optiant processing.
  • Led and managed an offshore development team as well as acceptance testing.
  • Coached new team members.
  • Interacted daily with the vendor and in house support/UNIX/DBA teams during the entire implementation phase.
  • Trained and transition the application support to the support team.

Environment: and tools: Optiant Powerchain, Manugistics 6x, UNIX scripting, PL/SQL, Cygwin, Control-M, MS Office

Confidential, Hollywood, CA

Lead Technical Analyst

Responsibilities:

  • Assisted business users in resolving technical issues and with other queries.
  • Ensured that the daily batch runs successfully and provide on call support.
  • Recovered application/system in case of a disaster.
  • Performed root cause analysis of any issues/failures.
  • Added new retailers/new line of business to the application.
  • Added new user defined processes and customizations.
  • Performed the role of lead in addressing the change requests/enhancements and establishing proper quality process for smooth development and version management.
  • Tracked the progress of the team and quality of deliverables and report the status of project along with managing relationships with the client.
  • Coached new team members.
  • Helped offshore team trouble shoot the system issues

Environment: and tools: Manugistics 6x, SCPO, UNIX scripting, PL/SQL, Maestro, PVCS, MS Office

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