SUMMARY

• 10 years of testing and quality assurance experience, in a variety of industries and environments
• 3 years of experience in Project Management, managing teams up to 12 - 15 in size including onshore/offshore model.
• 5 years of experience as a QA lead of on-shore and off-shore teams, including hiring, mentoring, and performance appraisals.
• Proven track record of strategic QA vision, quick delivery, and demonstrated ability to inspire quality assurance teams to implement latest QA programs for maintaining industrial quality standards.
• Extensive experience in SDLC process development and implementation
• Experienced in multiple industries including Retail, Timesharing, e-Commerce, e-learning and mobile devices. Environments include web, client/server, and mainframe.
• Certified Scrum Master (CSM).
• An accomplished project and people manager wif extensive experience in project management, requirements definition, software testing, and quality assurance in a variety of industries, including Retail, e-Commerce, e-learning and mobile devices.
• Experienced in developing and implementing comprehensive SDLC and test methodologies department wide and company wide.
• Experienced in planning and executing tests from large system wide tests (UAT, BAT etc.) to individual functional tests and regression tests. Methodologies used include Agile, waterfall etc.
• Experienced in SaaS services (Cybersource, Libre Digital) and Cloud computing.
• Strong interpersonal and communication skills wif a track record of motivating and developing team leaders and team players. Experienced using on-shore, off-shore, and mixed teams.
• Proven hands-on experience wif quality assurance practices, including project plan development, test strategy development, test plan development, test case & test data review.
• Set KPIs for the organization and monitor performance against them.
• Creative problem solver wif advanced analytical, planning, and scheduling skills wif a focus on timely delivery.
• Ensuring teams are following the processes and principals of product lifecycleframework and implementation ofScrum.
• Ensuring the teams are practicing core Agile principles of collaboration,prioritization, team accountability, remove impediments and visibility
• Tracking and communicating team velocity and sprint/release progress.
• Co-ordinate and drive production deployment and release meetings amongst cross functional teams.
• Responsible for Identifying and managing dependencies wif other internal and external teams andensure cross-team coordination.
• Prioritize and coordinate support, resources, and schedules to make the tasks for Performance test and load test efficient and successful
• Facilitate discussion and conflict resolution wifin team.
• Assisting the Product Owner in backlog maintenance. Work wif the product owner to understand business objectives and productrequirements
• Involved in Identification of key issues, risks, and mitigation plans and be able to drive to resolutionand/or implement mitigation.
• Involved in Initiates planning for new projects and facilitates project kick-off activities
• Expert knowledge and understanding of Agile Software Development Methodology andincremental delivery
• Database Testing, Device Testing- Android (Samsung Tab, Android phone, Asus and Vizio) and iOS (iPad and iphone).
• XML file validation and POS(Point of Sale) testing.
• B2B and AS400 testing for validating orders- Allocation, Confirmation and Appeasement.
• Content Management Testing and Omniture Testing.
• GUI Testing, Functional, Regression, Integration, User Acceptance Testing (UAT) and UsableNet testing for mobile devices.
• Co-ordinate and drive production deployment and release meetings amongst cross functional teams.
• Developing Test Matrices, designing Test scripts, Blackbox, verifying unit test results in developer’s sandbox etc.
• QA documentation including QA status reports, defect logs, QA PASS approval form, maintaining QA traceability matrices and reports.

TECHNICAL SKILLS

• Saas Services
• SQL server
• Cloud Computing
• Agile coaching
• SDLC
• B2B
• Internet Applications
• Web Services
• SOAP UI
• Client Server
• Windows 95/98/NT/2000/2003/XP/Vista
• Linux
• Mac
• Access
• HTML
• XML
• Java
• C++
• Visual Basic
• Visual Source Safe
• Bugzilla
• JIRA
• HP Quality Center (QC & ALM)
• TFS
• Test Director
• HP QuickTest Pro (QTP)
• AS400/JDA (Supply Chain Management)
• Putty
• Fiddler(mobile & app)
• Query Monger
• CATMAN
• Remote CATMAN
• SMP ticketing tool
• Clear Cache Tool
• Alog cat tool(mobile)
• Target Process(Agile\Scrum)
• Omniture
• POS(Point of Sale)
• Content Management(CM)
• Page builder
• Epiphany and Nexus.

PROFESSIONAL EXPERIENCE

Confidential, FL

QA Lead

Responsibilities:

• Working as an acting Manager and leader in multiple Confidential projects.
• Leading and managing a team of 5 at onsite and 6 at offshore.
• Define overarching test framework and strategies across multiple projects.
• Standardize use of QA Tools and processes based on quality assurance standards and best practices.
• Co-ordinate and drive production deployment and release meetings amongst cross functional teams.
• Capture, analyze QA SLAs/metrics, define trends and create improvement plans.
• Write and review critical QA documentation.
• Analyze and interpret complex business requirements/ workflows and determine Test scenarios/Test cases/Test data for large/complex system maintenance and development requests.
• Involved in Device Testing - Android- Samsung Tab Galaxy 10.1, Asus and Vizio, iOS- iPAD, iPhone and Nexus.
• Actively participate in QA related activities (functional and regression testing, UAT, automation, etc.).
• Evaluate, plan, design, develop, and maintain test scripts using a framework for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles.
• Experience identifying Regression test sets for automation and driving automation needs.

Confidential, NY

Scrum Master/ QA Lead

Responsibilities:

• Working as an acting Manager for last two years in eBooks Project.
• Created templates for Test Strategy, Test Plan, Test Case, Defect Report, Periodic and End of Project Reports. Created examples and instructions to accompany each template.
• Leading and managing a team of 8 at onsite and 6 at offshore.
• Managing and facilitating Business Users (team of 4) for User Acceptance testing.
• Involved in planning test strategy for offshore & automation.
• Responsible for Identifying and managing dependencies wif other internal and external teams andensure cross-team coordination.
• Facilitate discussion and conflict resolution wifin team.
• Ensuring teams are following the processes and principals of our product lifecycle framework and implementation ofScrum.
• Conducting interviews- offshore members for eBooks project.
• Coordinating wif Confidential ’s vendors (Libre Digital & KNFB) for various issues and testing activities.
• Involved in Device Testing - Android- Samsung Tab Galaxy 10.1, Asus and Vizio, iOS- iPAD, iPhone and Nexus.
• Involved in testing on COOL website, PC e-Reader, CSRT, Android and iOS devices.
• Responsible for testing the integration of e-Reader (KNFB) wif Customer Service tool(LD side) and Web Parent Tool.
• Involved in testing different versions of Confidential e-Reader application on Android and iOS.
• Involved in tracking logs in case of any issues in Device testing.
• Involved in the review of requirements wif functional manager and technical specialists of the application.
• Involved in working wif application development teams to participate in solution design to ensure testability of functions and applications
• Prioritize and coordinate support, resources, and schedules to make the tasks for Performance test and load test efficient and successful.
• Involved in creating test strategy,Expertise in developing Test Plans and Test Cases based upon the business requirements.
• Involved in managing and creating test strategies and test plans for one or more releases of an application
• Coordinated wif offshore team for task assignment and timely execution.
• Involved in TEMPeffective communication wif developer and project team to escalate issues and timely resolution plans.
• Performed functional, regression, Sanity and system testing on different version of Confidential e-Reader.
• Used Quality Center for bug reporting and writing test cases.
• Responsible for QA documentation including QA status reports, defect logs, QA PASS approval form, maintaining QA traceability matrices and reports.
• Involved in PCOOL and TCOOL website testing that involved functional and CC verification testing.
• Involved in testing on IBM iSeries- AS400 for various physical book and e-books orders.

Confidential, PA

QA Lead

Responsibilities:

• Leading a team of 12. Mentored team members wif CHAMP working environment and any challenges that they face.
• Involved in E-Commerce Testing.
• Co-ordinated and facilitated Business Users for User Acceptance testing.
• Involved in planning test strategy for offshore.
• Conducted interviews- offshore members for ecommerce websites project.
• Involved in training of onshore & offshore resources.
• Involved in Device Testing - Android- Samsung Tab, Asus and Vizio, iOS- iPAD, iPhone and Nexus.
• Worked wif Amazon in CHAMP projects.
• Involved in testing on IBM iSeries- JDA for various webstores
• Has experience to process credit card info in XML files from partner and verifying them.
• Involved in UAT of Market place webstores of Confidential . Interacting wif Confidential ’s partners directly for test execution and status.
• Involved in the review of requirements wif functional manager and technical specialists of the application.
• Involved in working wif application development teams to participate in solution design to ensure testability of functions and applications
• Involved in creating test strategy,Expertise in developing Test Plans and Test Cases based upon the business requirements.
• Involved in managing and creating test strategies and test plans for one or more releases of an application
• Identifies areas for improving efficiency, shortening of test cycles, and automation of test scripts
• Facilitates implementation of automated test scripts
• Co-ordinated wif offshore team for task assignment and timely execution.
• AS400/JDA Testing for merchandising allocation, replenishment, appeasement in Marketplace stores.
• Performed Order processing in JDA, to verify Order status, Ship Orders, Price Adjustment, Returns and Cancellation.
• Executed Point of Saleand Order to Fulfillment feed program in JDA.
• Executed SQL queries in JDA to retrieve webstore data.
• Extracting and Analyzing Product information for e.g. Price, Tax, Shipping, Freight Tax from JDA and utilizing in different tests.
• Prioritize and coordinate support, resources, and schedules to make the tasks for Performance test and load test efficient and successful.
• Created UAT Test scenarios, performed UAT, coordinating wif the client directly.
• Involved in XML generation and manipulation skills. Has strong experience in executing, analyzing and updating XML files in B2B for Marketplace projects.
• Executing XML files in Putty using UNIX commands
• Tracking logs in Putty using UNIX
• Performed functional, regression, Sanity and system testing on different web stores.
• Used Quality Center for bug reporting and writing test cases.
• Responsible for QA documentation including QA status reports, defect logs, QA PASS approval form, maintaining QA traceability matrices and reports.
• RCA, Time estimation matrix, test matrix, Scheduling and Tasking.
• Project Store Launches: Responsible for various launches and enhancements for Webstore of top brands of US for e.g. RALPH LAUREN, GNC, Adidas, ACE Hardware, ToysRus, FAO SCHWARZ, CALVIN KLEIN, Spanx, BABY Universe, AEROPOSTALE, BURBERRY, ZALES, NHL, TUMI, TIMBERLAND, LEVI, ETOYS, DICK’S SPORTING GOODS, SPORTS AUTHORITY, PETSMART, KATE SPADE, NAUTICA.
• Project PS Tickets: The project/vertical comprise of various projects wif issues in production. These issues are tan raised as a PS ticket and QA started once development team fixes it.

Confidential

QA Analyst

Responsibilities:

• Comfortable wif different levels of testing like smoke testing, regression testing, sanity testing, rapid testing and accessibility testing.
• Involved in manual testing.
• Has experience in Designing, Writing and executing test cases.
• Has knowledge of preparing and reviewing Test Plans such Quality Control Plan.
• Preparing and Analysis of Bug Statistics.
• Involved in Functionality, Content, Integration, Cross platform, Cross browser testing, Regression testing. Familiar wif SDLC and CMM Process model.
• Providing training to the new team members.
• Ensuring timely execution of all the review and testing activities.