SUMMARY

• Has more than 10 years of diverse experience in Information Technology with emphasis on Quality Assurance, design of Client/Server, web based and Mobile applications. Strong in analyzing business specs and developing Test Plans, Test Scripts and Test Cases and executing them.
• Involved in full life cycle testing in Windows and web application. Extensive experience in Functional, Integration, Regression, User Acceptance, System, GUI testing. Worked on client/server and multi tier applications using Agile and Waterfall methodologies.
• Implemented teh Software Development Life Cycle (SDLC) and Agile methodology for testing applications. Experience in working iOS, Android and LTE, Tested Apps, Form Factors, interruptions etc. on Mobile devices, E - Commerce, CRM dynamics, Retail, Mortgage, financial, Auto, Home and Industrial Insurance, Health insurance, Flood Insurance. Tested web services on SOAP UI. Validated claims using Guidewire and Billing and other finance items on PeopleSoft. Performed regression test using QTP, ran only recorded scripts and notified teh errors to developers.
• As a Test Manager, coordinated teh test effort for QA team of off-shore and in-house, managed SIT and UAT and conducted daily status meeting, and noledge transfer.
• Experience in Testing Database Applications of RDBMS in Oracle, MS SQL Server, DB2 and MS Access and wrote SQL queries. Performed A/B testing and compared teh device sales after introducing Perks App.
• As a Test Manager in User Accepting Testing for Atlanta Gas Lights.
• Expertise in problem solving and Bug Reporting Tools such as Team Foundation Server (TFS), Change Synergy and Quality Center, ALM, Mantis and JIRA. Experience in creating requirements, use case, activity diagram and documents.

TECHNICAL SKILLS

Testing Tools: HP Quality Center, QTP, HP ALM, MKS, Win Runner, Rational Clear Case, Rational RobotWeb Technologies J2EE, Java, Servlets, EJB, JSP, XML, XSL, HTML, JavaScript, VB Script, ASPWeb Logic and Share Point. Guidewire 9.

Languages: Java, SQL, PL/SQL, C++, PeopleSoft, Visual Basic, UNIX and Shell Scripting.

Data Base: Oracle, MS Access, MS-SQL Server, DB2, Sybase

Operating Systems: Win9X, Win 2000, Win NT, UNIX, LINUX, iOS, Android

Billing Modules: Amdocs Ensemble and Amdocs Enabler (FDT, IC, CSM and Billing Module) and POS.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

QA Lead

Responsibilities:

• At Confidential (Atlanta Gas Light Co), Compliance Tracking System (CTS) comprised of several small systems to identify and track sites, facilities, asset, conditions such as leaks and corrosions, inspections schedules, orders and orders activities. These systems were located in different programs like ELROY-leaks, CMA-meter relationships, MHS - meter attribute, Click - orders WMS work Management system etc.
• A new system called Asset Repository was developed integrating all teh systems into under one application. Where CRM, different types of schedules and Orders can be placed, tracked, managed and completed. Original CTS dat was using PowerBuilder was converted into a web based application -Asset repository dat was written in .Net application and CRM dynamics and Oracle at teh back end
• As QA Lead, coordinated teh offshore test effort compared teh Requirements document with System testing and system integration test cases and identified teh gaps. Tracked teh defects and ensured dat all teh critical defects were closed using TFS and ensured teh system was transitioned smoothly into UAT. Coordinated with development team Business Analyst and testing team for teh transition. Conducted meeting to establish UAT test cases for Leak orders, corrosions, Facilities etc. Monitored execution on both web and mobile - Android and iOS to ensure order can be reached and returned from technicians after order completion.
• Set up Test Manager Office for UAT to execute Test cases, log defects and to run reports. Coordinated with project manager and director to established UAT test team from different states and provide UAT training. Created defect status and reason diagrams, reports and charts. Conducted triage meetings for UAT and submitted reports.

Environment: .Net, Oracle, SQL Server, TFS, GIS

Confidential, Atlanta, GA

Quality Analyst Lead

Responsibilities:

• As part of regression testing, monitored and processed cash related items of Account Receivable (AR ) such as Expectation, Wire Load and customer data after loading on server and processing them and matching them in PeopleSoft. Validated teh deposits and pending items dat was received and updated in AR update.
• Tested data accuracy on PeopleSoft process, monitor and also validated against teh table count on teh DB side by taking teh counts from TOAD and comparing to teh email dat stated teh number of files processed . Processed and tested Item uploads dat were in XML format and Journal process such as Journal creation, editing, posting of journals and Corporate GL. Validated data controls, parameters, Process ID’s and servers for running jobs. Validated staging and reviewing payments in teh expense system for expense payment for Account Payable (AP).
• Run Target (Enhancements) test to ensure dat Archive process run successfully and data being moved to history tables.. run process to verify data can be removed from staging tables based on data previously archived. Run Rollback process to ensure dat data from history tables can be loaded back to transactional tables. Run queries to ensure dat data counts for data dat has been archived and restored match expected counts.
• SUMMIT: Debts/ derivatives accounting entry load, IRDB Currency exchange rate interface file load, also manual and spread sheet/.csv accounting entry uploads were also performed. Some of teh applications process: Sub ledger, Journal creation, journal edit, journal post process were performed and validated them. Used HP ALM for documenting and running test cases. Used Rational Clear Quest to log defects. Coordinated with different teams for data loads and for running teh jobs smoothly.
• As a Team lead identified and communicated teh project issues with designated project team members; Since Agile was used, conducted daily status meeting and reported defects and status report and coordinated teh test effort. Monitored functional, regression and UAT. Trained teh other team members in writing Test cases, defects RTM etc.

Environment: People soft 8.4, oracle 10g, ALM 11.5, Remedy, Rational Clear Quest, Share point.

Confidential, Cleveland, OH

Quality Analyst

Responsibilities:

• An application was developed to identify/ determine/extract driver and or vehicle faults from CSA to mitigate teh risk factors while offering general liability, business owners policies, professional liability insurance, comprehensive and collision etc. Wrote Test Cases and executed them for teh application and logged defects using HP ALM.
• Validated teh Customer registration on Customer care and claims process for teh project dat dat incorporated Guidewire for claims assessment, fraud detection and payment. Wrote RTM, Test cases and executed them using Agile methodology. Participated in Story card development, Scrum and retrospective meetings.
• Coordinated and ensured dat all testing deadlines and priorities for business rule and process changes, enhancements, and migrations are communicated and monitored. Managed day-to-day client interactions and operational aspects of teh data and continually sought opportunities to increase customer satisfaction and deepen client relationships.
• Kept all parties: developers, business administrators, database developers well informed of changes. Communicated about status and deployments of teh releases, defects, and upgrades for teh application, followed Agile methodology.
• Wrote Test plans, negative test cases and risks for teh story cards mentioned in teh short iteration of Agile following teh business rules . Performed, Backend testing on Oracle and functional web services tests using SOAP UI and XML files

Environment: Oracle 10g, ALM 11, Guidewire 9, .Net. Java

Confidential, Ridgeland, MS

Quality Analyst

Responsibilities:

• Validated Revision request Line item for a mobile application on sales, activation, payment, billing, usage, various status, Transfer and emails.
• Tested teh flow between CRM and Billing for different billing cycles; tested Sales, Activation, Account Status, Order Management Sys (OMS) fulfillment, return etc. ASR (Access Service Request) and debit card, credit card and checks payments for business customers used CRM dynamics to identifying target market, best customers and their experience on brands etc. and validated tem . Validated teh all teh above features on their commerce web site for functionality and security.
• Tested iOS and Android and LTE devises for Native and web apps. Validated functionality, performance, installation and integration of apps in different environment and versions of devises. Used real devises and emulators for efficient testing
• While testing app, confronted with some of teh semantic issues such incomplete implementation, undeclared sector etc. and brought to developers immediate attention.
• Tested for media support contacts (Facebook, Twitter), multiple touch capability, multi media etc.
• Downloaded apps according to teh guidelines and raised issues for discrepancies.
• Tested teh iOS and Android for size, configuration, physical arrangement and other form factors.
• Investigated teh issues relating to Apps downloads, form factors etc.; logged defects using ALM and JIRA. Tested teh updated C Spire webpage both on teh client side where customers can view account details, service details, bill payment, disputes and adjustments both for post paid an prepaid. discount application etc. Used Agile methodology for quick turn over.
• Managed their accounts. Validated inputs using SOAP UI and XML documents for certain features.
• Performed backend testing to compare teh data between frontend and backend using ATLYS and TOAD.

Environment: .Net, Java, Java script, Oracle Toad, ALM, JIRA.

Confidential, Norwood, MA

Quality Analyst

Responsibilities:

• Confidential requests teh customer to open a Service Contract (SC) to identify Line Item information, details of teh work performed for billing purpose, if teh customer wants to update a service or an item certified at Confidential .
• As QA Analyst responsible for leveraging existing test cases and teh development of efficient new test cases to ensure dat business requirements are fully met. Executed test cases and validate test results, worked collaboratively with both technical and business oriented project team members to resolve issues. As a tester adhered to teh Confidential software development methodology, project scope and to Confidential project standards. Conducted Functional, regression, system, UAT and end to end testing. Performed regression test using QTP, ran only recorded scripts and notified teh errors to developers.
• Created and tested Service Contract and Customer portal comments and notes using CRM Dynamics. Validated Revision request Line item for various status, activities and emails. Used ALM for test management and followed Agile methodology.
• Tested billing module after PeopleSoft integration and also validated reports generated for different time periods for SC Line items according to business rules. Validated teh AR Update with newly created pending items. Used third-party processors such as TSYS for credit/debit card transaction and authorization. Participated in group meetings with Business Analysts to discuss change requests. Interacted with developers for kick back issues. Created Traceability Matrix between Requirements and Test cases.

Environment: CRM Dynamics, .Net, SQL Server and PeopleSoft, ALM, QTP, Share point.

Confidential, St. Petersburg, FL

Quality Analyst

Responsibilities:

• Created and test cases and performed Cross browser testing: Safari, Firefox, IE 9, Chrome, I pad, Tablet, mobile devises, Windows 7, 8, 9 and performed browser compatibility test. Validated Confidential e commerce web application for sale, PCI payment, shipment, updates on new items, comparison of sales etc. on different items. Performed A/B testing to compare teh sales, customer action, Awareness, opinion, etc. between off Air and on Air.
• Created test cases and executed them for Confidential ’s Reporting, which is a web-based application dat tracked for items sold by: hourly/daily on/off air and on Air. teh defects in TFS.
• Work independently and in a team environment in Agile methodology, Worked on . Communicated quality assurance related issues/defects to all team members.
• Validated Ecommerce web site for search, order management and e payment on different media as online, tablet and mobile (Android and IOS). Validated to evaluate, CRM, customer experience, to identify best customers etc. on CRM Dynamics.
• Collected quality data for project metrics. Tested some of teh functionalities such as Confidential store gift card, credit /debit card authorization,(Compliance-Encrypted transmission, tracking) checks, tracking sales, OMS-Order fulfillment, Modify, cancel, Track and monitor; Product mgmt and inventory on POS system. Used third-party processors such as First Data Corporation to provide a non-exclusive basis payment processing and transmittal, transaction authorization and data capture services, and access to various reporting tools.

Environment: Test Manager, Cold fusion, .Net, C#, Oracle, XML.TOAD, IE9, IE8, Safari, ChromeFirefox, Tablet, Team Foundation Server.

Confidential, Portland, OR

Quality Analyst

Responsibilities:

• Analyzed and Testing of Health care application in Facets 4.61 & 4.81. Analyzed teh Business Requirements Document. Tested teh Projects such as EOB Suppression, VBID Product, Claim WA,OR Medicaid
• Involved in teh Data Validation of teh members converted from 4 Legacy systems (OR, UT, WA & ID) to Facets 4.81 during teh ETL Process. Validate teh data from source to target. Verified HIPAA 5010 standards dat are used to transmit electronic medical claims and payments, HL7- 835, 837, ICD -10 codes and performed backend testing using TOAD.
• Used TriZetto dat helped in enrollment claims adjudication and billing by calculating real-time, accurate patient information, patient out-of-pocket costs, co-payment, deductible,
• Knowledge of health information and health care services including HIPAA, Medicaid/Medicare. Performed analysis & compliance experience from, payers, providers and exchanges perspective, with primary focus on Coordination of benefits. Worked with providers and Medicare or Medicaid entities. This includes 835, Procedures and diagnosis testing, (ICD -10).
• Worked on EDI tractions and tested Enrollment Information on update, cancellation etc. for 834 Monitored customer information and maintained changing requirements in Healthcare EDI system. Used Rational Test Manager and RQM (Rational Quality Manager) for preparing test cases and defect management.

Confidential, Morrisville, NC

QA Team Lead

Responsibilities:

• Defined test strategy and test cycles for regression and SIT. Created high level scenarios to integrate Genesis, Service Bench and PeopleSoft (finance), Sales Force to provide repair services for Lowes Out Door Power Equipment (OPE), Balance of Repair (BOR), Point of Sale (POS). Documented end to end test scenarios for EPP (extended Protection Plan) and executed them. Logged defects on Quality Center.
• Validated teh message communications and status between Seibel/ Genesis and service Bench using XML Messaging exchange and web messages for CRM specifications. Verified teh payment status, invoices, remittance, general ledger, check imaging, accounts payable (AP) and account receivable (AR). Validated teh claims between Service Bench and PeopleSoft (Finance) for payments. Identified transactions between teh Service Bench and teh finance using PeopleSoft. Performed SOA testing using comprehensive SOAP UI and XML based messaging services. Performed backend testing for data s using SQL Queries. Wrote Test cases and Executed them for IVR functionalities such as: Event Flows and events related to automated call distribution (ACD) following Scrum.
• As a Team lead, managed off shore team, coordinated teh test effort for QA team. Conducted daily status meeting, triage meeting and Provided training and assistance to teh team members.

Environment: Share Point, Seibel, .Net, Java, Oracle, PeopleSoft, Quality Center, JIRA, SQL server

Confidential, Kalispell, MT

Quality Analyst

Responsibilities:

• Developed and updated Test Plans, Test Matrix, and Test Cases for multi-tiered applications for Company Agency and Agent Profile, Quote, policy, Accounting, Commission etc.
• At NFS new software was built through Agile methodology. Created security matrix, tested Concurrency and Security features to grant different level of access for various functions and controls as Mortgage loans, payments credit/debit/check (authorization), Loan interest, accounting, commissions for agents using Mortgage application. Teh web forms for Quote, policy etc. were ADA compliant.
• For ACH and Lock Box transactions on AS/ 400, created SQL queries on DB2 for back end testing using STRSQL command and Embedded SQL statements were written on command line to extract teh data from DB2. Performed functional, regression, end to end and UAT testing. Performed IVR checking for Call flow, out calls and ACD (Auto call distribution). Testing teh voice quality of teh IVR .
• Worked as Team Lead on rotation. As a Team Lead, coordinated teh test effort for QA team. Conducted daily status meeting, triage meeting and noledge transfer meetings. Generated defect reports, overseen teh team member’s test activities, explained business rules, and mentored them. Managed off shore team as per managers request.
• Reports were generated for company, agency and agent ID number for teh policies, and claims in. Updated teh status of quotes and policies. Created Spool files, and reports on AS/ 400. Used UNIX for viewing teh processes, file management. Tested Batch Processes and nightly jobs. Used VI editor, worked file permissions using CHMOD and searching.

Environment: Windows 2003, Visual Studio 2005, SQL Server2005, DB2, I series, ASP.NET, C#, Test Complete, AS 400

Confidential, Overland Park, KS

Amdocs QA Tester

Responsibilities:

• Confidential and Confidential has merged onto one company dat now supports two cellular networks- CDMA and IDEN is an Unified Customer Care and Billing system supported by Confidential . Tested online modules like CSM, OMS, FDT, PP, IC, WLNP, Billing, RT and other ensemble web application modules like E-care and WM on different environments like E2EAT2, SHARPLEX, AT5 (UAT8), E2EATI (UAT20) and NPI.
• Logged defects using Quality Center. Attended JAD session, allocated PTT, NAI, NPA-NXX depending on network indicators like CDMA or IDEN. Validated port in and port out eligibility.

Environment: Amdocs-Ensemble (FDT, IC, CSM, PP, RT and Billing ), Amdocs S View, E-care, Quality Center, Oracle 9.0, Change Synergy, TOAD, Citrix UNIX, Shell Scripting and Tuxedo.