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Senior Business Analyst/senior Quality Assurance Analyst Resume

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Stafford, TexaS

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SUMMARY:

Assertive and forward - thinking technology professional with a multi-faceted career, focused in healthcare and finance systems, which includes complex business analysis roles and pivotal positions as lead on high-stakes initiatives. Astute and adaptable achiever with a strong knowledge of project management tools and processes, and a record of delivering vital solutions to meet ever-changing business and client demands. Background includes application development and support while working with both internal and external clients and partners. Senior Business Analyst Project Planning & Management Team Leadership Documentation Requirements Gathering Data Mapping Software Testing Client Support Application Programming, Database & System Design Process Improvement Problem Solver Organize and Analyze data Database construction Customer service Training and support

PROFESSIONAL HISTORY:

Confidential, Stafford, Texas

SENIOR BUSINESS ANALYST/SENIOR QUALITY ASSURANCE ANALYST

Responsibilities:

  • Drive preparation of implementation projects for new and existing clients, from initial determination of business requirements and technical specifications to creation of documentation (project charters, statements of work, and plans utilizing MS Project and Mercury IT Governance).
  • Ensure adherence to schedules through leadership of teams through software development tasks, including creation of COBOL and ASP modules and SQL databases.
  • Spur progress by tracking milestones and deliverables and escalating issues, while monitoring and leveling resources as needed.
  • Optimize implementations by proactively communicating with clients and deliver training on new systems.
  • Enhanced clients' ability to interface with Confidential system by overhauling and improving the change request system - created a user-friendly report with Adobe Pro to optimize the user experience.
  • Successfully spearheaded largest conversion for top client (McKesson) with complex needs and business rules.
  • Developed a key operational change control process for print statements.
  • Quality Control and code moves to production.

SENIOR SYSTEMS ANALYST

Confidential, Jersey City, New Jersey

Responsibilities:

  • Spearheaded outsourced team supporting Company's reporting platform, with focus on application programming and database/system design.
  • Evaluated business processes and gathered requirements, then developed and implemented customized solutions to boost efficiency.
  • Optimized client capabilities through creation and companywide implementation of a highly successful reporting tool (Extracts) - developed via Perl scripts on an AIX UNIX platform - for end users that enabled production of daily reports.
  • Advanced processes through development and deployment of multiple phases of an attribution reporting system, which included upgrades/modifications (using APL) of an AIX UNIX CheckFree database.

SENIOR SYSTEMS ANALYST

Confidential, Jersey City, New Jersey

Responsibilities:

  • Advanced client development proposals through development, review, and revision of business/technical requirements, specifications, and processes, while serving as primary support for clients with performance and billing questions.
  • Contributed to planning and processing of Confidential Performance platform and provided support to new Confidential client accounts with calculations.
  • Recognized as a system expert on complex CheckFree products, services, and processes - quickly learned system and delivered coaching to both clients and co-workers.
  • Served as team's point person for UNIX issues.

Confidential, New York, New York

Account Analyst

Responsibilities:

  • Delivered technical assistance to teams in Account Services, New Accounts, Billing, and Trading departments - ensured accuracy and compliance with financial regulations by overseeing development/implementation of key standards, procedures, and systems.
  • Served as knowledgeable point-of-contact between brokers, sales assistants, and outside money managers, while delivering support to Confidential clients.
  • Optimized operations through introduction of new and improved procedures for Account Services; set up dedicated department for Billing and Account Services.
  • Enhanced Account Services by customizing the CheckFree APL system to meet individual requirements and objectives.

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