OBJECTIVE:

To utilize my 20 years of training and experience in the quality assurance and engineering. I enjoy working with dynamic teams with challenging projects. I’m a highly dedicated hands - on, results-oriented individual with combined business strategy and technical skill sets.

SUMMARY:

I am an accomplished Information Technology leader who leverages strong management, flexibility and teamwork to achieve business objectives. I am known for defining and implementing a shared vision of quality concepts that enhance the development processes. Experience in best practices, processes, building infrastructure, test strategy and methodology as well as execute all levels of testing such as unit testing, integration testing, and system testing, on time and within budget.

TECHNICAL SKILLS:

Software/Operating Systems: C++, C#, C, Java, Java Script, XML, PVCS, .Net, Windows XP/Vista/7/8, Macintosh OSX, Microsoft Office, Microsoft Project, Sun Solaris, Linux, UNIX, SQL Database, IIS, Windows Server 2010, 2012.

Telco: DSU/CSU, Circuit-Emulation, ISDN (PRI, BRI), CAS, SS7, T1/E1, Modem, DDS

LAN/WAN Protocols: TCP/IP, IP, SNMP, HTTP, HTTPS, RIP, VRRP, DHCP, ATM UN1, Frame Relay, SDLC, Voice and Telephone over ATM (VTOA), routers, switches, hubs.

Interfaces: T1, E1, DS3, IMA T1/E1, OC3, OC12, SDS, HDMI.

Video: H.264, Windows Media, MPEG-4, MPEG-2, MPEG-1, Reflectors, Video Routers, Video-on-Demand, Portal Servers

Testing Tools/Software: Visual Studio, QTP, Load Runner.

PROFESSIONAL EXPERIENCE:

Confidential, Wallingford, CT

QC/System Test Manager

Responsibilities:

• Led a team of 5 QC Engineers.
• Built the QC department from the ground up.
• Built a test environment with comprehensive test strategies, equipment, test plans, tools and procedures that covers functional testing, regression testing, and system integration.
• Responsible for end-to-end System Integration testing of internally developed applications and third party applications.
• Experience within Software Development Life Cycle (SDLC)
• Hands-on participation by testing features and products as well as managing the department day-to-day operations.
• Regularly interacting with third party develops teams and suppliers in negotiating features and bug fixing.
• Implemented manual and automated end-to-end testing across all platforms.
• Implemented and participated in Agile and Waterfall testing programs.
• Report weekly to upper management on overall QC testing strategy and deliverables.
• Introduced and conducted performance characterization of our enterprise and cloud portal servers using Load Runner and Visual Studio.
• Implemented test script automation using Quick Test Pro (QTP) and Visual Studio.
• Support Field Service Engineers and Sales in installation/integration of our product offering with customers internal networks.
• Collaborated with peers in periodic improvement of methodology and practice to maintain ISO-9001 certification.

Confidential, Wallingford, CT

Senior System Quality Assurance/Interoperability Manager

Responsibilities:

• Maintained test team integrity and focus during major operational transition.
• Collaborated with peers in periodic improvement of methodology and practice to maintain ISO-9001 certification.
• Hands-on participation by testing features and products as well as managing the department day-to-day operations.
• Improved the current methods and developed new methods and practices that we used in product testing and assessment, project management and product design input/review.
• Determined requirements for all supporting aspects of department staffing, hiring, evaluating, staff training, scheduling, and budgeting.
• Initiated a training process by having the QA team designed and conducted training classes for Field Service Engineers and customers.
• Traveled domestically and internationally to support critical client accounts by investigating and resolving product/network problems.
• Member of the 7 by 24 Tier 4 technical support team.
• Led a team of 8 SQA Engineers and 4 Interoperability engineers.

Confidential, Wallingford, CT

Principal System Quality Assurance Engineer

Responsibilities:

• Responsibilities included research, analysis, writing and execution of test specifications.
• My responsibilities were to test Asynchronous Broadband Access (ATM) products with a high mix of applications and access system to broadband wide area network (WAN) and campus backbones including application software, both UNIX and Windows Based Network Managed Applications.
• Prepared and executed test documentation and support voice and telephone over ATM (VTOA) with T1, E1 and POTS interfaces utilizing voice compression.
• Led interoperability engineers in testing, evaluating, recording and publishing the performance of Lucent/Ascent product line with competitors.
• Consistently met all deadlines and performance benchmarks through dedicated work over an extended period of time.
• Traveled domestically and internationally to support critical client accounts by investigating and resolving product/network problems.
• Member of the 7 by 24 Tier 4 technical support team.
• Evaluated Client/Server applications operating on multi-user and cross-platform MS Windows and UNIX-based control systems.
• Key member of the year 2000 (Y2K) on-call technical support team.

Confidential, Middletown, CT

Quality Assurance Analyst

Responsibilities:

• I worked on Web base insurance form application.
• Performed GUI testing, Functional testing, Integration testing, Regression testing, Ad -hoc testing, User Acceptance testing on multiple projects.

Confidential, Middlebury, CT

Software/Hardware Engineer

Responsibilities:

• Designed hardware and embedded software on T1/E1 DSU/CSU equipment managed by SNMP and proprietary protocols.
• Implemented network protocols.
• Generated product, hardware, embedded software, and software specifications to meet ISO 9001 certification standards.
• Generated MIB’s for product line.
• Designed and implemented craft interface menus.

Confidential, Middlebury, CT

Alpha Test Engineer

Responsibilities:

• Responsible for testing and evaluating embedded software, hardware and application software on a network level.
• Evaluated multi-user and cross-platform applications operating on DOS and UNIX control system.
• Designed and conducted training classes for customers and field service engineers.
• Traveled to customer sites to investigate products/network problems and Beta test.
• Supported marketing and sales in the operation and use of GDC and other vendors’ equipment.