SUMMARY

• Business Analyst and Quality Assurance professional with over 10 years of IT experience
• Exceptional analysis skills with ability to transfer needs of business user and stakeholders in to functional/technical requirement in US public sector ( Confidential ) and US Healthcare Industry
• Extensive experience in LA county welfare programs, Pharmacy, Claims Processing, Medicare, Medicaid Providers, IVR, SBMO, ICD10, EPIC Health Connect, Member Portal, HIPAA and CDHP.
• Proficiency in identifying Business Scenarios, creating data flow diagrams, analyzing and documenting user stories, writing test plan & test scripts
• Extensive experience in functional testing, backend testing and regression testing
• Experience in coordinating and mentoring offshore and onsite QA
• Completed Batcher of engineering (BE) in Electronics and communication
• Accenture certified professional for Healthcare Management (HC - 101, 201, Medicare 201)

TECHNICAL SKILLS

Methodologies: Agile, Waterfall, SDLC, V-shape modeling.

Change Management Tools: Quality Center, Rational Clear Quest, Test Director. Relativity

Business Modeling Tools: Microsoft VISIO

MS Office: MS Project, MS Access, Microsoft Word, Microsoft Excel, Microsoft PowerPoint

Programming Languages: Structured Query Language (SQL),Oracle PL/SQL, Mainframes DB2

Operating System: IBM z/OS, Windows NT/95/98/2000/XP/Vista/2007, MS DOS

Languages: COBOL,JCL CICS and SQL

PROFESSIONAL EXPERIENCE

Confidential, Norwalk, CA

Bus & Sys Integration Sr. Analyst\Functional tester

Responsibilities:

• Creating end to end test requirements for welfare programs and Notice of action (NOA's) and testing welfare programs
• Part of integration preparation team to create test script for DCFS and foster care for integration testing
• Analyze business requirements and design specifications to create & execute detailed test case and test conditions for Eligibility, NOA's and other leader's online systems
• Accountable for effectiveness, quality and timeliness of all regression runs
• Interact with DBA's, Batch team, Interface team and developer testing and isolating bottlenecks at different levels
• Responsible for testing of system Functionality every new built released
• Responsible for case creation of various programs based on the requirement
• Interacted with client on a regular basis to understand the outcome of programs, test and validate the result
• Preparation and maintenance of test scenarios, test scripts, test data and traceability matrix as a part of test planning activities, reporting, tracking defects and providing updates on resolved defects in the rational tool and quality center tool for system Integration/system testing

Confidential, Pasadena, CA

Bus & Sys Integration Sr. Analyst\Functional tester

Responsibilities:

• Leading a team of two quality assurance testers (India) to achieve current project targets
• Created full cycle test requirements and testing of EPIC Health Connect system to Pharmacy system to eCIMS
• Participated in Business stakeholder meetings with client and cross regional teams on a regular basis to capture requirements and translate them into Business Requirements
• Analyze business requirements and user stories to create & execute detailed test plan, test case and test conditions for RXConversion
• Facilitate JAD (Joint Application Design) sessions to gather customized exchange process documents
• Write SQL queries for backend testing
• Accountable for effectiveness, quality and timeliness of all regression runs from onshore perspective
• Use Quality center for repository, reporting and tracking defects, and providing updates on resolved defects
• Interact with DBA's, Developers, Systems Engineers during testing and isolating bottlenecks at different levels
• Responsible for testing of system Functionality and UAT testing for every new built released.
• Responsible for Data setup for various orders and conversion request based on the requirement

Confidential

Bus & Sys Integration Sr. Analyst

Responsibilities:

• Interviewed Business Area Experts to understand and elicit business requirements on member portal
• Interacted with client on a regular basis to capture requirements and translate them into Business process documents
• Facilitated JAD (Joint Application Design) sessions during Project Kickoff
• Acted as a liaison and facilitated meetings between Business Area and Technical Experts to understand existing gaps and limitations
• Created Functional Design document, Use Cases (Business & System Use case) for member portal
• Participated in weekly Triage calls with Business & other Stakeholders to discuss issues / concerns / status in case of any requirement related issues
• Translated design deliverables to the development team and support development team in build and unit test phase
• Ran SQL queries to retrieve the data for data analysis and reporting
• Analyzed and evaluated the performance of the application from various dimension and conducted User Acceptance Test (UAT) with business users
• Review requirements thoroughly to make sure any gaps/unclear areas are answered and obtain requirements sign-off from stakeholders

Confidential

Sr.Test Engineer

Responsibilities:

• Worked as a SQL Database tester on Consumer driven health products (CDHP) for Confidential Payer
• Worked on different healthcare processes like eligibility (inbound batch load). Claims processing for LITES and LITES Empire system
• Worked as an SME on the current LITES application on all different LITES modules
• Analyzed business and system requirements specifications to create and execute detailed test plans, test cases, test conditions and verify bug fixes
• Analyzed the production defect (Adhoc) and provide the solution to them
• Used Clear Quest for repository, reporting and tracking bugs, and provided updates on resolved bugs
• Deciding the test strategies for the new functional area
• Involved in test data creation(creation of policy, plan, provider setup, member eligibility)

Confidential

Business Analyst

Responsibilities:

• Worked on ICD 10 Project, Validate ICD-9 naming patterns & review findings. Find impacted programs, Tables, Files and variable by using Relativity, ACE and DDE tools and writing the mainframe DB2 queries
• Handled various activities of the project like information gathering, analyzing the information gathering, and documenting the functional or business requirements
• Involved in writing the test plan and test cases for the business process or application
• Provided Regular status reports to client & lead. Identify problems and brings them to supervisor's attention with sufficient lead-time to avert crisis

Confidential

Regression Tester

Responsibilities:

• Accountable for effectiveness, quality and timeliness of all regression runs from offshore perspective
• Worked close with the onshore teams to understand the requirements regarding the regions, Control and Data setup for various policies' and claims based on the requirement
• Involved in configuration of test environment and create data for various policy's and claims based on requirements
• Used test director for repository, reporting and tracking bugs, and providing updates on resolved bugs
• Decided the test strategies for new functional area
• Analyzed application, system, and security errors. Escalated issues to developers and verified fixes
• Prepared of test plans and test cases

Confidential

Software Developer

Responsibilities:

• Analyzed existing system and identified the programs that need to be changed for each and every data store
• Prepared detailed analysis report and technical specification to build the DB2 equivalent VSAM code
• Modified batch/online programs, copybooks, JCLS, PROCs, control cards to handle VSAM/DB2 data stores
• Coded VSAM equivalent DB2 module and perform unit testing
• Prepared unit test cases, documented unit test results for both VSAM & DB2 modules
• Prepared detailed design for development for change requests
• Provided technical support for own team members to promote ideas and approaches. Conducted code reviews and design reviews
• Identified problems and brings them to supervisor's attention with sufficient lead time to avert crisis
• Involved in Monitoring and support production releases