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Quality Assurance Analyst Resume

SUMMARY:

A highly dependable Software Testing Professional with over 10 years of experience; who is looking for employment to utilize my skills and expertise.

SKILL:

LANGUAGES AND OPERATING SYSTEMS: Computer literacy, Windows XP, LYNX, UNIX, Internet Explorer, Oracle, Word, Excel, Power point PC based, HTML, JAVA, JAVA Script,People Soft, Mainframe, Mercury Test Director, Quick Test Pro. General office Administration abilities, with excellent telephone and communication skills.

TYPES OF TESING PERFORMED: Manual,,Regression,Automation, System, black, box,Acceptance, Functional, Quick Test, Performance, Load testing, Usability, Security and reliability. Mercury test director to log, monitor and update defects.

EXPERIENCE:

Confidential

Quality Assurance Analyst

Responsibilities:

  • Test and implement software updates and enhancements from Application Development.
  • Develop test plans and procedures.
  • Defect tracking and management.
  • Creation and management of Service Request via “ISS Service Request”email box.
  • Meet with Developers to review requirement documentation.
  • Performed Manual,,Automation and Regression testing.
  • Tested web based, Delphi and cobol internal(in house written) applications.
  • Set up Demos for the targeted audience upon project completion
  • Discuss the project at the weekly ISS Service Request Approval Meeting before going ”Live”

Confidential

Software Tester

Responsibilities:

  • Develop and run manual and automated tests.
  • Logging software defect into the defects tracking system.
  • Working with the development team and fellow software testers to reduce software defects.
  • Ensure that software releases meet Business Requirement specifications regarding expected features by implementation of a test plan and a thorough comparison of the end product with the finalized requirement documents and product description.
  • Provide feedback to software developers and designers to eliminate defects.
  • Implement plans comprehensive application testing.
  • Maintain documents for test results and benchmarking.

Confidential

Software Tester

Responsibilities:

  • Tested Churchill Insurance Company motor claims software for major releases.
  • Defected tracking procedure and management.
  • Test script writings for CTI (Customer Telephone Identification)
  • Executed test plans and procedures.
  • Tested a web based application for policy holders to report motor accidents on line.
  • Quarantined documents after make live.
  • Communicated with developers on update of logged defects.
  • Advised and liaise with team members and management on test progress to meet deadlines.
  • Tested a GUI based system for integrations from Codis.
  • Worked closely with change requests and release management team,.

Confidential

Car Hire Consultant

Responsibilities:

  • Arranged, booked and gave out car hire quote for Confidential card hire quote for Confidential Card holders.
  • Setting up contracts with major car hire companies giving out special discounted rates for card holders.
  • Communicating with card holders about any concerns and questions in relation to their car hire.
  • Collated figures and revenue from car hire to be presented at weekly office meetings.
  • Advised card holders of promotions available to them for car hire as an Confidential gold card holder.

Confidential

Sales Reservation Agent

Responsibilities:

  • Made car hire reservations world wide on the Hertz reservation system in a call center environment.
  • Communicated with potential customers and Hertz car rental branches on special request and bookings.
  • Answered questions being concerned to customers and branches that we might be able to assist.

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