SUMMARY

• Over 9+ years of experience as a Software QA, involved at all levels of software testing, successful contribution in Quality Management, Project Management and Process Improvement. Domain expertise include Telecom and Healthcare
• Diverse experience in implementing Quality Assurance Standards, and Testing Methodologies for Large Enterprise desktop and WEB applications
• Experience in High level Documentation and test data preparation; RTVM (Requirement Traceability Metrics) preparation, experience in Testing Methodologies and implementing in SDLC Life cycle process.
• Experience in gathering the Business and Technical requirements, scope estimation, test plans preparation, reviews, maintenance and execution
• Extensive experience in Software Development Lifecycle (SDLC) and Quality Assurance methodologies & strategies
• Extensive experience in Functional testing, Integration testing, Regression testing, GUI testing, Back - end testing, Browser Compatibility testing, Ad-hoc testing, System Testing, User Acceptance Testing, Mobile App Testing.
• Experience in Agile Methodology, V model and Waterfall development Methodologies
• Accustomed to a fast pace & multiple assignments, fulfilling priorities, & meeting deadlines while consistently achieving or exceeding Business expectations as well as company objectives.
• Ability to work independently and a team player with excellent communication, strong analytical abilities, interpersonal skills with an attitude to learn/explore new areas of technologies.
• Well versed in Change Management, Defect tracking, Impact Analysis and Gap Analysis.
• Expertise in Quality Center/Test Director, JIRA and Clear Case
• Strong Relational Database Management Skills (RDBMS) and UNIX
• Excellent troubleshooting, issue resolution, communication skills with added multitasking ability and key team Player

TECHNICAL SKILLS

Testing Tools: Quality Center/ALM, QTP, Selenium, QTP, Rest, SOAPUI

Bug Reporting: Quality Center/ALM, JIRA, Rally, Clear Quest and Bugzilla

Office Tools: Outlook, Word, Excel, PowerPoint, Visio, SharePoint, Pencil, OneNote, Publisher

Databases: Oracle, MySQL, SQL Server

Operating System: UNIX, Linux, Windows XP/Vista/7/8, Mac OS X

PROFESSIONAL EXPERIENCE

Sr. QA Analyst

Confidential, Champaign, IL

Responsibilities:

• Experience with several North American Telco customers such as Sprint, MetroPCS and USCC with Confidential BSS products testing for ongoing production systems
• Reviewing the Business Requirements, System Specifications and Functional Requirement Documents to design Test Plans and Test Scenarios/Test cases
• Responsible for Testing online& Web application BSS modules like CRM (CIM), Self-Care (MCSS for Postpaid & Prepaid, Business Care), CSM on different System Integration, User Acceptance environments.
• Continuously worked with business partners and UAT leads to get all test scenarios reviewed and to add additional scenarios if needed
• Involved with end to end function testing of BSS systems for ongoing releases and production fixes.
• Performing cycle zero testing for production release rollouts and ongoing product catalog rollouts
• Communicated with all stakeholders particularly Systems Analysts, Product Management and developers.
• Actively involved in enterprise test planning and design meetings
• Acquired the role of product expert and conducted presentations and mentoring sessions to team
• Responsible for testing a broad range of BSS to ensure software was user-friendly and met the business requirements
• Reviewed change request documents and defect description and attendant meetings to document the required changes
• Performed daily sanity tests and troubleshooting failures for data issues using automated QTP test scripts.
• Worked closely with BAs and developers to determine and identify contents, and flow of various business processes. Communicated/worked with applications project managers/developers, vendors, support teams to resolve technological problems, hardware/software or environmental issues
• Identified, documented and reported recurring issues, and researched or made recommendations to resolve them
• Used ALM and Jira as defect tracking tools. Report defect found during test cycles add Track the defects and retest fixed programs.

Environment: s: Web logic Server 7.0, Java, VI Editor, QTP/UFT, QC/ALM, TOAD, PL/SQL, Oracle, JSP, XML, Servlets, EJB, Windows2000/NT, Citrix, UNIX, Shell Scripting, APP & WEB SERVERS

Sr. QA Analyst

Confidential

Responsibilities:

• Worked with major APAC telecom customers such as Globe telecom, Singtel and Optus accounts supporting rolling out weekly offer changes, promotions and rate changes in production.
• Involved with end to end testing phases for multi-year BSS transformation projects for migrating customers from legacy systems into Confidential BSS systems.
• Acted as liaison between customer and offshore teams for creating testing strategy and plans, executing functional and user acceptance testing during Sprint releases.
• Traveled to customer sites to interact with business and customer IT teams to gather testing requirements during project phases and also during release rollouts and migrations for cycle zero testing
• Participated in developing & executing both Functional Testing and Acceptance Testing - Test Strategy, Test Cases/Conditions, Results & Test Reporting using JIRA.
• Interacted with business stake holders, end users and the Technical Teams for gathering requirements for testing
• Closely worked with both offshore and onshore teams for E2E testing, production rollouts and cycle zero testing during rollouts as per business needs.
• Supervised with the development teams for various application(s) via AGILE Scrum meetings and JAD Meetings and interacted with the Product owners and various third party vendors.
• Achieved Document management and tracking using Microsoft SharePoint and Confluence.
• Worked closely with DBA Team and Project Manager (PM) to develop Data Mapping document and Data warehouse Specifications.
• As senior member of the team with core Telco and BSS knowledge actively engaged with establishing the new team in Manila, Philippines with local employees with strong mentoring and coaching

Environment: s: Web logic Server 7.0, Java, VI Editor, QC/ALM, TOAD, PL/SQL, Oracle, JSP, XML, Servlets, EJB, Windows2000/NT, Citrix, UNIX, Shell Scripting, APP & WEB SERVERS

QA Analyst

Confidential, Champaign, IL

Responsibilities:

• Experience with several North American Telco customers such as Sprint and MetroPCS with Confidential BSS products testing for ongoing production systems
• Reviewing the Business Requirements, System Specifications and Functional Requirement Documents to design Test Plans and Test Scenarios/Test cases
• Responsible for Testing online& Web application BSS modules like CRM (CIM), Self-Care (MCSS for Postpaid & Prepaid, Business Care), CSM on different System Integration, User Acceptance environments.
• Continuously worked with business partners and UAT leads to get all test scenarios reviewed and to add additional scenarios if needed
• Involved with end to end function testing of BSS systems for ongoing releases and production fixes.
• Performing cycle zero testing for production release rollouts and ongoing product catalog rollouts
• Communicated with all stakeholders particularly Systems Analysts, Product Management and developers.
• Responsible for testing a broad range of BSS to ensure software was user-friendly and met the business requirements
• Reviewed change request documents and defect description and attendant meetings to document the required changes
• Performed daily sanity tests and troubleshooting failures for data issues using automated QTP test scripts.
• Worked closely with BAs and developers to determine and identify contents, and flow of various business processes. Communicated/worked with applications project managers/developers, vendors, support teams to resolve technological problems, hardware/software or environmental issues
• Identified, documented and reported recurring issues, and researched or made recommendations to resolve them
• Used QC, test Director and Jira as defect tracking tools. Report defect found during test cycles add Track the defects and retest fixed programs.

Environment: s: Web logic Server 7.0, Java, VI Editor, QTP/UFT, QC/ALM, TOAD, PL/SQL, Oracle, JSP, XML, Servlets, EJB, Windows2000/NT, Citrix, UNIX, Shell Scripting, APP & WEB SERVERS

Validation Engineer

Confidential, Newark, DE

Responsibilities:

• Involved in Analyzing and reviewing business requirements and Functional specifications based upon User requirements
• Developed Test Strategy document, test plans and test cases
• Tested functionality of the application manually and by performing regression testing using QTP
• Prepared test status reports during test execution process. Documented the test results, defect summary reports and Test Evaluation Summary
• Accomplished HIPPA compliance training
• Developed project documentation and test summary reports to be submitted to QRB
• Involved in designing traceability matrix and User manuals for end user training

Environment: HTML DB/ Apex 3.0, Windows XP, Oracle9i, MS Access, MS-office, SAP, CAPA, ISO 13485, VBScript, QTP, Quality center, MS-Visio, Bugzilla, Windows XP, Clear case, 21 CFR Part 11, 21 CFR Part 820