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Business Analyst & Quality Assurance Resume

SUMMARY

  • 15 Years of working history as Business Management, Business Analyst and Quality Assurance in IT.
  • I want to secure a position with well - established company in top 1000 fortune institution that will enable me to use my strong organizational skills, educational background, techniques and ability to communicate well with people to be successful person.

TECHNICAL SKILLS

  • Business Analyst
  • Project Manager
  • Software Quality Assurance & Control
  • Test Project Management
  • Process Improvement
  • Budget Managing
  • Staff Development and Training
  • Customer Support/Customer Relations
  • Team Player
  • Team Leader
  • Quick learner
  • Excellent communication and inter-personal skills.
  • SDLC Methodology (Waterfall)
  • AGILE SCRUM
  • Test Plans/Test Case Writing
  • Report & Document Preparation
  • Process Audits
  • Conflict Resolution
  • Enterprise Architect
  • Fast pace
  • Negotiation Skills
  • Analytical and result-oriented
  • Ability to lead and work with multiple teams.
  • Microsoft Products
  • Data Collection and Analysis
  • Test Status Preparation and Presentation
  • HP Quality Center
  • Axure Multitasking
  • Visio Photoshop
  • UAT RAD and JAD sessions

PROFESSIONAL EXPERIENCE

Business Analyst & Quality Assurance

Confidential

Responsibilities:

  • Report status of activities to Executive level leaders & attend weekly project incident meetings for discussion of issues, bugs & assigned duties regarding the project.
  • Conduct cross-training and functional presentations of functionality for business resources, as needed & work with Business users throughout project.
  • Develop and implement project and process plans, implements policies and procedures, leads process improvement activities.
  • Develop and maintain relationships and partnerships with third party service provider, customers, stakeholders, peers and partners.
  • Identify opportunities to improve work-related products and processes within own workgroup, project or process.
  • Establish new partnerships and relationships with third party provider, internal customers, stakeholders, peers and direct reports.
  • Develop workgroup, project or operational goals, objectives and related metrics to ensure alignment with Company vision/strategy. Measures progress, making adjustments as needed. Achieves goals for productivity, quality and customer satisfaction.
  • Provide technical direction and guidance to others regarding approved processes, tools, technology and skills for projects or processes. Ensures workgroup products or processes meet customer, company, quality, industry and regulatory and/or compliance requirements.
  • Assist in task management and provide expert business advice to enable a more efficient use of executive resources.
  • Building and presenting plans to Executive Level Leadership.
  • Lead, manage cross-functional team. Lead the development of analytics solutions to solve challenging business problems.
  • Immense drive to set and reach challenging goals and a proven ability to comprehend new areas of responsibility and adapt to change. Work with the Stakeholders, Project Manager and senior Business.
  • Accumulate customer requirements from various ends through surveys, interviews, and RAD and JAD sessions and translated them into system requirements.
  • Articulate the requirements into functional specification documents demonstrating current process and modified procedures for application entry, manual and automated rating processes for various entities to be insured.
  • Hands-on use case creation, flowcharts, sequence diagrams, activity diagrams and user interfaces using UML.
  • Design and develop project document templates based on System Development Life Cycle Methodology (SDLC).
  • Comfortable negotiating with peers, business leaders, customers and making tough decisions. Develops statement of work to satisfy research and development, ongoing and new business requirements.
  • Anticipate cross functional issues and identify courses of action to ensure all stakeholders are considered, recommends changes to statement of work, assesses the impact on technical performance, and negotiates proposed changes to determine modifications to the deliverables, resources, costs, and schedules.
  • Lead project execution to complete the work statement. Plans, identify, and coordinate resources required over the life of the project study, project, or program. Work with customers and management to obtain approval.
  • Identify risks, issues, and opportunities and recommends mitigation plans to leadership. Compare actual results to baseline plan to assess project performance, efficiencies, productivity and lessons learned.
  • Provide technical and business integration leadership for the development and execution of project or team plans. Works under minimal direction.
  • Provide the engineering leadership to a team representing multiple skill areas, which may include internal and external resources and customers.
  • Comfortable discussing a broad range of business topics, and able to structure unstructured problems within the most demanding engineering and business environments.
  • Maintain and develop close links between industry, research, and academia to encourage increase technology transfer and open innovation.
  • Outstanding communication skills, both verbal and written as confirmed through prior work product and samples.
  • Worked independently and in a team environment. Proven track record of building and maintaining excellent working relationships with peers. Experienced in working with all levels of the organization, both technical and non-technical.

Business Analyst & Quality Assurance

Confidential, Nashville TN

Responsibilities:

  • Reviewed Business Requirements Documents and prepared the Test Condition based on the functional requirements.
  • Demonstrates proven thorough abilities and success as a team leader: creating a positive environment by monitoring workloads of the team while meeting client expectations and respecting the work-life quality of team members; providing candid, meaningful feedback in a timely manner; keeping leadership informed of progress and issues; answering questions and providing coaching to junior team members on consulting and Business Analyst skills, tools, and techniques.
  • Major strengths include hard-working, good decision-making and responsible.
  • Manage confidential/sensitive information, and ensure team compliance with security guidelines.
  • Immense drive to set and reach challenging goals and a proven ability to comprehend new areas of responsibility and adapt to change.
  • Proactively seeks outs points of failure to solve problems and reduce stress.
  • Comfortable negotiating with peers, business leaders, customers and making tough decisions.
  • Developed test related documents including Test Plans, Test Objectives and Test Cases.
  • Conducted Functional testing, Integration testing, Regression testing and supported UAT testing.
  • Hands-on use case creation, flowcharts, sequence diagrams, activity diagrams and user interfaces using UML.
  • Designed and developed project document templates based on System Development Life Cycle Methodology (SDLC).
  • Experienced with Prototype development and both iterative and waterfall systems development processes.
  • Assisted project manager with the scheduling and execution of implementation tasks.
  • Involved in developing test strategy and test plans to ensure that test cases reflects user needs for the functional, user interface, performance, usability and security requirements.
  • Eliciting requirements and scope using client interviews, shadowing, document review, surveys and other techniques.
  • Parsing out client requirements into manageable work units.
  • Documenting vision and scope, including monitoring changes throughout project lifecycles.
  • Collaborating with the user experience and design team to perform traceability of solution to design and business requirements.
  • Creating screen mock-ups to help clients visualize requirements.
  • Estimating the level of effort required for projects, features and individual stories work items.
  • Prioritizing client work based on value, risk and dependencies.
  • Creating test scenarios, test plans and execution of test cases using various test scenarios to deliver quality results to clients.
  • Delivering solutions that meets quality standards and being receptive to feedback and direction from others.
  • Envisioning solutions-related issues and conflicts, collaborating with functional or business teams and developers to deliver solutions that meet business requirements.
  • Adapting to the client's environment, development and quality standards.
  • Involved in defect triage meetings with Business Analysts, Developers and clients.
  • Prepared daily/weekly status report.
  • Demonstrates proven thorough levels of ability and success as both an individual contributor and team member to identify and address client needs: actively participating in client discussions and facilitating meetings; communicating a broad range of Firm services; utilizing effective written and verbal business communication skills when interacting with team members and/or clients; and, managing engagements, including preparing concise, accurate documents and maintaining project economics while maintaining flexibility for unanticipated issues.

Business Analyst & Quality Assurance

Confidential, Nashville TN

Responsibilities:

  • Worked independently and in a team environment. Proven track record of building and maintaining excellent working relationships with peers. Experienced in working with all levels of the organization, both technical and non-technical.
  • Highly developed interpersonal, written and verbal skills with an ability to express complex technical concepts in business terms. Excellent technical writing and system documentation skills as confirmed through prior work product and samples.
  • Experienced in test automation design, development and execution concepts across different testing cycles.
  • Excellent problem-solving and analytical skills.
  • Participated in the designing, scripting, executing and analyzing manual tests
  • Worked with business analysts and developers to identify functional tests that will satisfy business requirements
  • Evaluated the non-functional requirements for testability and participate in the review of the technical acceptance criteria. .
  • Worked closely with the IT & development organization to understand application functionality
  • Effective Customer service skills
  • Worked effectively in team environment, requiring minimal supervision
  • Requirements management, diagramming, use case development (UML).
  • Design and production of quality deliverables.
  • Expertise in business case development for medium to large projects.
  • Has a strong understanding of information systems, business processes, the key driver and measures of success for the relevant business.
  • Expert process design and documentation methodologies, and design and production of quality deliverables, process and use case modeling, business case development.

Business Development Manager

Confidential, Cross Plains TN

Responsibilities:

  • Ran and managed a successful business with multiple years of YOY revenue.
  • Increased annual revenue by more than 80% in the first two years of the Business takeover by means of process improvements and focus on customer service.
  • Managed multiple vendors and developed relations with several new ones.Managed budgets and profit and loss statements for the business
  • Developed business expansion plans to include office building and a truck stop. Shared the plan with investors and banks.
  • Performed competitor benchmarking analysis and identified savings opportunities and potential product enhancements.
  • Documented business processes and analyzed procedures to see that they would meet changing business needs.
  • Maintain and manage Purchasing/Supply Chain department master file data
  • Purchasing/Supply Chain department process document islands
  • Maintain and manage Purchasing department process map
  • Maintain and manage access databases
  • Process and Project Management
  • Leading cross functional project teams
  • Evaluate, develop, update and train on purchasing business processes
  • Audit and evaluate documents to ensure compliance to processes
  • Value stream mapping of cross functional processes

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