CAREER SUMMARY:

I am a Manager/Lead Software Quality Assurance and Project Management professional with 20 years of IT experience. I have built and joined established teams championing Quality, adding proven test methodologies and QA Governance in the Enterprise Resource Planning, Internet, eCommerce, Retail, Gaming, Banking, Educational, Voting and other industries. I am looking to use my effective communication, dedicated teamwork and flexibility to add comprehensive QA knowledge and Best Practices to your team.

TECHNICAL SKILLS:

• Hands on Black, White and Gray Box, Smoke, Unit, Functional, System, Integration, End - to-End, Regression, Load, Stress, Performance and User Acceptance testing.
• Testing in Oracle, Oracle EBS, Oracle Apps, RDM, Mobile Device, Entertainment, SQL, Data Warehousing Management Systems (WMS), Microsoft Dynamics CRM, .Net, Web, DBMS, and Win environments.
• Experience using issue / bug tracking tools Bugzilla (Admin level), JIRA, Spira, FileMaker Pro and others.
• Testing with middleware and Web Services/API tools BPEL, ESB, BizTalk, SOAP UI, REST and XML systems.
• Experienced QA of HTML, Java, Java Script, Perl, C, C++, Visual Basics, XML and other languages.
• Experience with automation tools Selenium IDE, HP Quality Center and Unified Functional Test (Quick Test Pro), Automation Anywhere, Stress, Clean Sweep and Dr. Watson.
• 4 years IT-Business Analyst experience, information gathering from multiple departments and outside vendors to compose effective Functional Requirements, Technical Specifications and End-user documents.
• Specialist in writing QA and IT documentation: Test Plans, Test Metrics, Test Cases both Automated & Manual, Functional Requirements, Technical Specifications and Impact Analyses used by IT and company departments.
• Working in an Agile Development environment using its Principles, Opportunities and Practices and Scrum tools.
• Working in a Waterfall Development environment involved in all phases of the SDLC.
• Technical Support for Internet, Client/Server, Business, Education and Entertainment software.
• Over 10 years QA experience in a Management, Sr. or Lead role.
• Team member on over 55 projects across a broad array of industries and disciplines.
• Managed and mentored teams of 20+ analysts with staff Onshore, 3rd Party and Offshore including 5 countries.
• Project Management of large scale distribution center and system integration effort with multi international teams.
• Expert knowledge of QA processes, approaches, methodologies and the Software Development Lifecycle (SDLC).
• Growing Quality Assurance teams, evaluating and implementing QA practices and appraising potential new hires.
• Demonstrated full capacity to perform all QA and BA tasks for ERP applications and CRM projects.
• Writing Test Plans and Test Cases for Multi-tier / N-tier applications, DBMS, Internet, Client/Server, Data Migration, Point Of Sale, Business, Education and Entertainment software environments.
• Skilled in managing employees and productivity with efficiency and strong character.
• Excellent Communications Skills be they verbal, written or presentation for coworkers and business partners.
• Experience testing on Macintosh Oss and Safari browsers.
• Effective project management and team coordination for commercial products.
• Vast experience working with Development, Project Management, Support and other company departments.
• Strong ability to identify and anticipate problem at the earliest time.
• Testing of Handset two-way communication devices, iPhone, PDA’s, Handset Entertainment systems and Portable Music and file devices.

EMPLOYMENT HISTORY:

Confidential, Santa Ana, CA

Lead QA Engineer

Responsibilities:

• Mortgage Insurance industry testing focusing on Coverage Deficiencies, Loan Policies and Lender Risk Periods.
• Demonstrating the functionality of newly developed software to Product Owners at the end of Sprint Cycles.
• Lead QA team including onshore and offshore resources across multi - platforms for System, Functional Integration and other testing activities.
• Test management using Microsoft Visual Studios, Test Manager, Team Foundation Server, SQL Server 2014 Management Studios and other tools.
• Created daily status reports for Sr. Program Management detailing activities completed and Issue triage progressions.
• Worked in an Agile environment with Development, Business Analysts, Scrum Masters and other program resources.
• Authored Test Plans, Test Strategies, Test Cases and planned and organized Automation efforts.

Confidential, El Segundo, CA

Lead QA Engineer

Responsibilities:

• Project QA Lead for testing mobile applications for platforms iPhone, iPad, iPod and Android phone and tablet.
• Identified device and OS/iOS coverage needs and coordinated test execution.
• Created daily status reports for Sr. Management detailing activities completed and Issue triage progressions.
• Worked closely with development to identify build requirements and perform issue analysts.
• Review project scope and plan test phases and resource allocation.

Confidential, Beverly Hills, CA

Project Quality Assurance Lead (Consultant)

Responsibilities:

• Implemented and administrated defect tracking tool (Bugzilla) to report, track and successfully triage issues.
• Created Test Plan and Test Cases to be executed against one CRM and three Online applications for standalone functionality and system integration testing.
• Met 100% of QA deadlines by outlined test schedule, environment access and coordinating efforts for 40+ part - time internal resources.
• Outlined test schedule and coordinated test efforts for 9 external teams including QA, Dev and PM personnel.
• Reported Weekly Team and Bi-weekly Executive Steering Committee QA Status enabling all project members to have a clear picture of QA Health .
• Gathered needs from IS execs and used them to structure and implement QA Governance and Best Practices.

Confidential, Beverly Hills, CA

QA Coordinator/Test Lead (Consultant)

Responsibilities:

• Identified QA and Dev tasks to prioritize and coordinate testing efforts across 5 integrated systems with simple to complex data sharing points in various stages of development.
• Worked with Program executives and End Users to identify specific job needs, hindrances and workarounds.
• Created QA Test Plan and Test Cases covering standalone and multi - system integration functionality.
• Assigned QA Tasks to resources and synchronized Development support.
• Organized and lead testing activities for standalone and multi-system integration in large group efforts.
• Reviewed defects identified during testing, pushed for resolution and planned regression efforts.

Confidential, Torrance, CA

QA Lead / Test Manager (Consultant)

Responsibilities:

• Lead onsite testing efforts while managing offshore test teams for multiple projects running concurrently.
• Directed testing activities between QA, Project Management, Development and Business users in the U.S., Japan and India.
• Created Statements of Work, Work Orders and Request for Quotes to be bid on by Quality Assurance vendors.
• Brought QA efforts within budget by negotiating final contracts with vendors to meet project Scope.
• Created project Test Strategy to detail Overview, System Impact, Testing Scope & Approach, Test Schedule, Data & Environment preparation and Entrance & Exit Criteria.
• Lead meeting for Strategy review and approval.
• Lead and Managed testing efforts throughout the project life cycle.

Confidential, Santa Monica, CA

Manager, Quality Assurance, ERP

Responsibilities:

• Joined the company as a Sr. QA Analyst and in 4 months was promoted to Manager of Quality Assurance.
• Oversaw all QA efforts for the Oracle EBS, BI / DW, Middleware, 3PL and Interface applications.
• Grew the QA department from 12 to 40+ onsite analysts and engineers with skillset that met growing needs.
• Coordinated efforts with multiple Onshore and Offshore teams in India, Great Brittan, Columbia and Mexico.
• Created and rolled out testing, documentation, reporting and strategy methods resulting in better execution, surpassing performance expectations and adding greater visibility to our Business partners.
• Trained other QA teams to adopt my practices at the request of IT management.
• Mentored team members, regularly held performance evaluations and conducted career planning sessions.
• Traveled to U.K. partner's venue to review warehousing capacity, industry knowledge and overall compatibility.
• Project Manager and QA Manager for a Systems Integration effort for internal Order Management and Inventory Management systems interacting with an external Distribution and Customer Service platform.
• Helped define, tested and implemented Data Warehousing reporting structure for Strategic Analyses and Finance departments to address U.K. business affairs independent of U.S. affairs.
• Managed Quality Assurance Testing efforts and Resource Allocation.
• Project review for forecasting effort, resource allocation and test duration.
• Identified team strengths to ensure the best personnel is working on projects that meet their strong suit.
• Managed internal communications between QA, Project Management, Engineering, Operations and other Business units.
• Created QA Strategy outlining approach, execution, deliverables and status reporting practices to meet both QA departmental and Business partner needs.
• Actively engaged IT groups and Business partners to increase communication effectiveness coming into and going out of QA.

Confidential, CA

Sr./Lead QA Engineer / Business Analyst. (Consultant)

Responsibilities:

• Software QA for a retail company with over 800 stores in Point Of Sale, Network, DB, UNIX, SQL, .Net, Web and UI environments.
• Wrote and executed Test Metrics, Plans & Automated and Manual Cases for QA efforts covering multiple platforms and interfaces.
• Composed and presented status reports, oral and written, to supervisors, company executives and end-users.
• Trained Tester and End Users that have never used in-house applications to work with them effectively.
• Extensive Business Analyst knowledge and background giving great insight into the BA tasks and efforts.
• Business Analyst for applications concerning inventory tracking, warehouse management and accounting software
• Information gathering to compose Functional Requirements and Technical Specifications documents.
• Lead multi department testing and product evaluation efforts to insure thoroughness of test.
• Defined and carried out all QA and BA aspect for the ERP (Enterprise Resource Planning) application, CRM (Customer Relationship Management) project and WMS (Warehouse Management System) implementation.
• Testing and implementation of Torrid’s Divastyle Loyalty Program, tracking members purchase and billing information. (www.torrid.com)
• Complete Web Testing of Shockhound.com, an eCommerce site with a verity of products and services.
• Total testing of eCommerce, online billing, browser compatibility, web site and integrated components.
• Detailed Point Of Sales system testing including SKU and Pricing population, all POS transactions and Tenders testing, TLog (Transaction Log) validation, Sales validation and PCI (Payment Card Industry) adherence.
• QA department building, evaluating Best Practice and implementing Strategic Plans and Governance in line with the business to increase productivity and overall efficiency.
• Assisted in expanding the QA team from 3 to 15+ analysts. Formalizing job details and department practices.

Confidential, Santa Monica, CA

QA Tester

Responsibilities:

• Testing of eCommerce transactions and the delivery of user content to both free and paid premium members.
• Testing online billing systems for credit card transactions of the U.S. and over a dozen other country s sites.
• Executed testing for music content on PC, portable music and mobile devices.
• Coordinated testing efforts with teams in multiple locations.
• Testing of Confidential Music Jukebox, similar to iTunes, an app that organizes and plays music files on the user’s PC or Macintosh system.