SUMMARY

• 18 years of direct experience with information technology, quality assurance and project management for the entire life cycle of software applications, operating on client - server, mainframe and N-tier/web platforms. Experienced personnel manager with proven strong leadership and coaching skills.
• Respected as a consensus-builder; a highly motivated team player that influences best practices across a cross-functional organization. Effectively manages multiple tasks and projects; accomplishes goals while exceeding standards.
• Very hands-on and detail-oriented, yet comfortable with delegation. Possess excellent verbal and written communication skills; highly effective communicator with both business and technical departments and different levels of management.

TECHNICAL SKILLS

• Personnel Management
• Project Management
• E-commerce
• Website Development
• Software Quality Assurance
• Performance/Load Testing
• Application Performance Management
• Performance Tuning
• QA Engineering
• Test Automation
• Requirements Analysis
• Test Planning
• Functional Testing
• Security Testing
• HP LoadRunner and Performance Center
• HP Quality Center
• HP QuickTest Professional
• Application Lifecycle Management
• Application Monitoring
• HP SiteScope
• SQL
• Server Administration
• System Administration
• Application Servers
• Software Installation
• SharePoint
• Mainframe
• Software Licensing

PROFESSIONAL EXPERIENCE

Confidential

Manager, IT, Quality Assurance Engineer

Responsibilities:

• Promoted from Supervisor of Quality Assurance (Tools and Automation)
• Directly manage 8 QA automation engineers and analysts and their project workload
• Responsible for providing services for performance testing and automated functional testing of multiple e-commerce and mainframe applications for US, Canada and UK eBusiness, IT, and other Confidential business units (including fishersci.com, fishersci.ca, fisher.co.uk and thermoscientific.com)
• Responsible for the quality of project deliverables; ensuring that projects are completed on time and on budget
• Administrator for HP Quality Center with worldwide user base, LoadRunner, and other quality assurance applications
• Responsible for QA technology road map

Confidential

Senior Quality Assurance Analyst

Responsibilities:

• Initial employee in the entire IT department with dedicated Quality Assurance duties (e-commerce focus). Presently member of three-person permanent staff, augmented by three full-time QA contractors and an offshore QA team of 10. I was involved with interviewing and rating candidates for all positions.
• Always advised management on test strategy and work priorities. At times, managed all QA contractor efforts: project prioritization and load balancing work where necessary. Fully capable of leading multiple projects and managing a QA resource pool in support of delivering projects on time and within budget.
• Participated in defining Quality Assurance program for the e-commerce group.
• 95% of project work involved enhancements to and support of 2nd generation e-commerce site (launched in 1999) and re-architecture effort to 2nd generation e-commerce site launched in 2005. Both sites are clustered J2EE applications tightly integrated with legacy system (IBM OS/390). The sites have over 400K registered users, integrate with numerous external market makers such as Ariba and SAP, and process over $1 million/day in orders.
• As the IT/QA subject matter expert on both applications, I have been lead tester and have had sign off authority on more than 80 releases. I have been one of the liaisons with the stakeholder management committee, and the Business Analyst and Change Control teams.
• Mentored and trained all junior QA team members on site and offshore, including preparation of detailed documentation.
• Leads efforts in test case writing, manual test execution and defect tracking via Mercury TestDirector and Computer Associates Advanced Help Desk.
• Led team that conducted vendor evaluations of software for test management and application monitoring / diagnostics. Upon our recommendation, Fisher acquired most of the suite from Mercury Interactive: TestDirector; QuickTest Professional; LoadRunner; SiteScope; Business Availability Center; and Deep Diagnostics for J2EE. Participated in the deployment of all of the tools in ly planning major or minor upgrades to all of the Mercury software, working with certified integrator.
• Current administrator of TestDirector, Business Availability Center and SiteScope systems, and guides team utilization of LoadRunner and QTP resources.
• Planning expansion of TestDirector usage for other Fisher application groups, and introduction of Requirements module to support full traceability on e-commerce testing projects.
• Guided all programming efforts for LoadRunner performance test scripts and scenarios, including analysis of transaction counts and other usage statistics. Planning script expansion for more complete transaction coverage and effective workload; also more utilization of Deep Diagnostics for J2EE.
• Single-handedly created a comprehensive internal monitoring solution for the e-commerce sites using Mercury SiteScope. This is integrated with Computer Associates’ Unicenter via SNMP and automatically notifies 24x7 Operations staff and creates issue tickets for escalation to on-call Web Development representative. Created and deployed scripts for remote monitoring via Mercury global POP service. These have all helped the team meet the SLA. Currently architecting more sophisticated monitoring and reporting via Business Availability Center (internal) that will also be integrated with remote monitoring via Mercury POP.
• Guided programming efforts for an introductory set of functional/regression test scripts with QuickTest Professional. Currently planning large-scale automation project to create suite of scripts for 50-75% test coverage.

Confidential

E-Commerce Project Manager

Responsibilities:

• Managed team of two developers, two QA engineers, two application business analysts, and 10 user testers (SMEs). I was overall lead in functional and performance testing.
• Acted as liaison between power users, Fisher IT developers, and vendor to identify and prioritize enhancements, bug fixes, and performance improvements. Managed team of four developers, one DBA, one QA engineer, and 15 user testers (SMEs). I was overall lead in functional and performance testing/tuning.

Confidential

Content Development Applications Manager

Responsibilities:

• Manage Four Content Engineers and their Projects.
• Co-manage the Content Management Database.
• Increased project efficiency by 20%.
• Application administrator functions: creating/managing users, configuring security on software functions and data, controlling data flow to website, performing imports of new data and batch modifications to existing data, fulfilling requests for custom exports, and report writing.
• System administrator functions: installing/maintaining client software on user workstations; monitoring workstation and server performance; interfacing with IS&S hardware, network and DBA personnel to keep back-end operations running smoothly; resolving database replication issues; coordinating major activities such as Oracle upgrades and installations of new software from the vendor; planning integration points with other Fisher systems; and planning for capital expenditures.
• Perform Software Testing (component, performance, and system scalability testing).
• Protected software investment by verifying functionality meets company needs and specifying new software functions.
• Helped company to obtain a $25,000 price reduction for software through my hands-on work with the software vendor concerning identifying software bugs, reproducing problem situations, and testing software bug fixes.
• Minimized lost manpower hours and maximized project efficiency by working with software vendor on regular basis to identify, reproduce, and resolve software issues quickly and efficiently.
• Support Windows and Macintosh Workstations and Desktop Applications for Department End Users, Act as Liaison and Project Manager to IT on Server Issues.
• Maximized coworker productive hours by maintaining department equipment on a regular basis.
• Support includes: specifying equipment; replacing hardware components such as disk drives, memory and video cards; installing operating systems and applications on new systems; completely rebuilding old systems; configuring network connections; upgrading firmware (i.e., BIOS); editing the system registry; patching operating systems and applications; resolving device driver issues; resolving application compatibility issues; scanning for viruses; resetting domain passwords; configuring server disk shares and security; monitoring disk allocation and utilization; configuring VPN connectivity for remote contractors; specifying software; and training end users on common applications (such as Microsoft Access and Excel) and on Fisher applications (such as mainframe screens and data warehouse tools).
• Member of Technology Review Team
• Co-developed a master plan to leverage the new e-commerce technology that included substantial workflow changes inside and outside of the department, as well as substantial personnel expansion within the department.
• Maximized company benefit from capital expenditure by reviewing electronic catalog publishing and search engine products and services from 20+ vendors, performing due diligence and proofs-of concept, and finalizing on four vendors.
• Minimized unnecessary expenditures by managing a $4.7 million budget down to the line item for all four projects: server hardware, telecommunications hardware and circuits, server software, data center equipment, workstations, and hardware/software maintenance.

Confidential

Project Manager

Responsibilities:

• Promoted benefits of company’s web-enabled technology solutions to over 75 customers (including Confidential, Confidential, Confidential and Confidential ) and procedure to enable data for electronic commerce (including data normalization).
• Integrated electronic catalogs and websites under the Buyer-side and Supplier-side business models of Confidential and Confidential Inc.
• Ensured client satisfaction through defining requirements, managing supplier content, hands-on planning and completing projects, managing ongoing work, and resolving client problems.
• Pre-sales activity support: acted as technical consultant on e-commerce catalogs and systems to define implementation requirements/expectations, prototyped web site demos and catalogs, wrote (or contributed to) project quotations and proposals, and participated in customer presentations.
• Development, production and testing: managed initial projects, including testing and installation; participated in site development (business functionality and interface design); completed catalog design and production work; and participated in testing and quality control.
• Account support, post-sale: planned and managed projects, completed ongoing maintenance and development work for numerous sites and catalogs, managed accounts and relationships (including billing and content management) for a number of supplier and web site customers, and supported Customer Service as a technical contact.
• Supported internal administrative functions: trained new employees; coached junior employees with using new software tools and techniques; and screened resumes and conducted initial interviews for programmers, catalog authors and designers.